Everything went well while shopping for my birthday gift. Aimee at Jared's treated my husband and I…read morelike family and I left with beautiful earrings and a ring Everyone there is very attentive and their selection of jewelry is amazing.

I used to be excited to have my engagement ring (purchased 2004) & band cleaned at Jared's. The…read morepeople were professional and seemed glad I was there and I could happily wait with my children in the play area. But recently two men who were working when I visited to drop off and pick up my ring were surprisingly sloppy: in manner and in wrinkled, ill-fitting clothes. Employees of luxury jewelry stores should represent the quality of products & service in their appearance (so agreed my husband when I wondered if I was being snobby). We might consider another place to have it cleaned in future (I found online that the company and their parent company, Sterling, have had lawsuits and complaints about harassment over the decades and not compensating employees as stated). Switching however would mean if the setting, which has never had damage, does sustain damage or looses a stone, we'd lose the warranty protection. In the past the care was always consistent in getting the diamonds and interior of the setting clean but I'm now being given different information regarding whether or not I should have it cleaned in 10 minutes or leave it overnight(s). This location at least is now called Jared's [by/with?] James Allen (another Sterling brand).

By far one of the best experiences I've had in obtaining a luxurious timepiece!…read more I went inside this store and was approached by Cristiane. I told her I knew nothing about Vacheron but knew that there was a "gold" watch that was popular(I ended up finding out it was the 222). She brought out a Pink Gold Tourbillion Overseas. I was stunned by the pink-gold case and blue dial combination. It was nothing like I'd seen before. Cristiane gave me the rich history of Vacheron and a deep lesson about the model that was on my wrist. Cristiane is super knowledgeable and passionate about the brand, which ultimately got me excited to own a piece in the future. The tourbillion was a bit out of my price range but we continued to discuss other models. She took down my info and I took her business card. That night, I watched and read so many things about Vacheron that I knew I had to get it in my collection. After multiple visits to the store, chatting with Cristiane, and learning more about the company and brand, I decided to tell her that I wanted a 4520V (Pink Gold, Blue Dial, date only Overseas). She was able to make it happen and now I am a proud owner of this wonderful piece. This by far is the most stunning watch I have in my collection. Thank you Cristiane!!!

Kings and presidents wore it. Napoléon Bonaparte, Queen Elizabeth II, Harry S. Truman, Diana…read morePrincess of Wales wore it. Mr. Mission Impossible himself, Tom Cruise wears one! It's been around since the 1700's so they know what they are doing when it comes to watches. Vacheron Constantin finally has their own boutique in the Bay Area. If you go to many other parts of the world, especially in Asia, this Swiss brand has much more representation there. I believe this boutique is operated by CH Premier. The inventory they have in stock is as expected, the precious medal pieces in the 25k and up range. I hope to be back to put in an order for my VC grail watch. Until then, I hope they get plenty of inventory so I won't have to wait when it's time.

We've been Cartier clients for years…read more This year we had the absolute pleasure of working with Nicole Do- and she was outstanding. From the moment we arrived, Nicole made us feel like true VIPs. She welcomed us warmly, offered champagne and sparkling tea, and was both professional and genuinely sweet throughout the entire process. She listened carefully, shared her expertise without any pressure, and made the experience feel personal and special. While we haven't worked with Nicole every year, after this experience we will absolutely be requesting her from now on. If you're looking for someone who combines elegance, knowledge, and heart - ask for Nicole. Highly recommended.

My fiancé and I had the pleasure of working with Giovanni at Cartier, and I must say his customer…read moreservice was exceptional. From the moment we walked in, Giovanni made us feel incredibly welcomed. He was patient, knowledgeable, and took the time to help me decide on the perfect size for my necklace. He was never pushy, offering helpful advice without any pressure, which made the entire experience even more enjoyable. To top it off, he even offered us water and chocolate during our visit, adding a personal touch to an already outstanding experience. Giovanni truly went above and beyond to ensure we had the best possible service. We appreciate him so much for his thoughtful and attentive care, and we can't wait to come back and visit him again. Thank you, Giovanni, for making our visit so memorable!

This is a beautiful tasteful store. Everything is sparkling and breathtaking. Michelle was lovely…read moreto me and very helpful. She is very polite and cheerful. This jewelry is fabulous without being over the top. I can imagine enjoying everything they have on display. I find this very wearable and elegant. The rich colors and sleek displays are perfect. Absolutely recommend this beautiful store.

Vince gave us a fabulous experience! I went in last night to purchase a chain for a pendant, and he…read moreimmediately jumped in to make the process easy. Once he got a feel for my vibe, he showed me options I wouldn't have picked myself -- and they ended up fitting my style and the pendant perfectly. I'm pretty indecisive, but I never felt rushed. While my husband and I talked through the different options, Vince gave us space to decide, which was so refreshing compared to other jewelry stores where they tend to hover. He felt genuinely interested in building a connection with us, and it made the whole experience more fun and relaxed. A bajillion stars for Vince -- we can't wait to come back. Thanks again!

I had been purchasing my jewelries at Milpitas Great mall branch…read more Juanita Bunuan is so professional in dealing with clients like me. Hence, I keep going back be of her welcoming personality. A great asset to your company. Joy A.

Man. I'm saddened to leave this review. Went in to the store to find something advertised online…read more They did not carry it in the store, but had a cheaper version which the clerk said she'd price match to the other item. Except the item was originally $405, marked down to $125.97, this set was only $295 (and should have been on sale, too). I looked at a few more items, and she didn't look up the prices, only said she'd sell it to me for $125. We're talking a $179 bracelet (on sale), some earrings, and a ring. She called around and found the item at another store. She offered to order it, but I had to pay for it (without seeing it in person, and it was an "as is" item). When I told her I was on my way to Hayward, she said the item was at the Modesto location. I left the store, but decided I'd just drive out to Modesto since this was a very important gift for my long time surrogate mother, deceased mother's best friend, celebrating a large birthday after surviving Cancer TWICE! I wanted a ruby and white sapphire birthstone set to commemorate this special occasion. Luckily, I called the Modesto store, only to get told the item (the only one in The Bay Area), was ACTUALLY IN HAYWARD! I'm so disappointed about this lady's dishonesty and sales practices. Thank you to the honest woman in Modesto, and thank you to the kind folks at Hayward. They held the set for me, and price matched the online price. I think this location has lost a customer. Two stars for the clerks at the other store who navigated me in the right direction. ZERO stars for this location.

I just wanted to sincerely thank Martha again for all the time and effort she put into helping me…read morewith my Hublot purchase. From the beginning she guided me, worked on the pricing for me, and even arranged the timing so I could complete the purchase on February 14th and use Amex Gift Card benefit. Her follow-up and professionalism were truly the reason I decided to move forward. Although she were not present on the day I finalized the purchase, I want it clearly recognized that this sale happened because of she and her assistance. If possible, I would really appreciate if somehow could kindly share this message with the director so they know how she handled everything and how important her role was in my decision. Thank her again for making the whole experience smooth and memorable. Best regards, Amir Khoshkbari

Took 5 months to fix the watch. They said it's under warranty within 3yrs. 10 weeks later, they…read morecalled and said it's not under warranty. Confused! My watch has been sitting there and nothing has been fixed. Really? It's Hublot... after 5 months passed, picked up the watch.. the sales lady with blond short bob hair didn't even know how to explain, what's been repaired etc... you put someone to work there and didn't have a clue about it. Like literally 0 knowledge.

Amazing customer service. Family owned company. We will definitely make this our new Jeweler.read more

IMHO Needed a new…read morewatch battery. Every repair shop or jewelry store in Eastridge quoted $15 for a replacement battery...until I walked into Classic Diamonds & Jewelry. The young lady took a look at my Skagen watch and quoted $10. She said it would take 10-15 minutes. In reality, it was probably five minutes. I didn't get her name nor did I get a receipt. But what I got was exactly what I wanted; friendly service, a fair price, and a working watch!

I spent weeks researching jewelers across the Bay Area to get my baby girl's ears pierced, and…read morehonestly, most places felt either outrageously overpriced or oddly impersonal. For something so meaningful, I wanted warmth, care, and trust--not a rushed transaction. By chance, I walked past Don Roberto Jewelers at Eastridge Mall in San Jose on a quiet weekday afternoon and decided to stop in and ask if they offered baby ear piercing. I'm so grateful I did. From the moment I asked, the experience felt right. They confirmed they pierce baby ears, the pricing was very reasonable, and the staff was incredibly kind and patient. They took the time to calm my baby, explained the process clearly, and made sure I felt comfortable every step of the way. What truly impressed me was their attention to cleanliness and sanitation. Everything was handled with care and professionalism, which gave me complete peace of mind as a parent. This was such a positive, reassuring experience from start to finish. If you're looking for a jeweler that treats your baby with genuine care, respect, and patience--without overcharging--Don Roberto Jewelers is the place. I couldn't be happier and highly recommend them to any parent considering ear piercing for their little one.

Please pay attention to what they tell you and what they have you sign here. My parents bought me…read morewhite gold earrings for Christmas and the MANAGER herself told them they could come back and exchange them if I wanted to. My dad initialed the receipt (his mistake, I'll admit) without reading it because he has shopped here before and trusted them. Then a week later we were told no. My family owns various prices from them so I can't question their jewelry quality, but the staff and policies here are deceiving.