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    Daniel's Jewelers

    3.8 (27 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 1 month ago

    Services - Daniel's Jewelers

    Jewelry repair

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    The set
    Denise D.

    Man. I'm saddened to leave this review. Went in to the store to find something advertised online. They did not carry it in the store, but had a cheaper version which the clerk said she'd price match to the other item. Except the item was originally $405, marked down to $125.97, this set was only $295 (and should have been on sale, too). I looked at a few more items, and she didn't look up the prices, only said she'd sell it to me for $125. We're talking a $179 bracelet (on sale), some earrings, and a ring. She called around and found the item at another store. She offered to order it, but I had to pay for it (without seeing it in person, and it was an "as is" item). When I told her I was on my way to Hayward, she said the item was at the Modesto location. I left the store, but decided I'd just drive out to Modesto since this was a very important gift for my long time surrogate mother, deceased mother's best friend, celebrating a large birthday after surviving Cancer TWICE! I wanted a ruby and white sapphire birthstone set to commemorate this special occasion. Luckily, I called the Modesto store, only to get told the item (the only one in The Bay Area), was ACTUALLY IN HAYWARD! I'm so disappointed about this lady's dishonesty and sales practices. Thank you to the honest woman in Modesto, and thank you to the kind folks at Hayward. They held the set for me, and price matched the online price. I think this location has lost a customer. Two stars for the clerks at the other store who navigated me in the right direction. ZERO stars for this location.

    Blanca G.

    I bought a chain from this store because it came with a lifetime warranty--or so I was told. When the chain broke, I brought it back expecting them to stand behind their word. Instead, they refused to repair or replace it, claiming the chain size doesn't match what they sell--even though it's the exact one I purchased from them. Jenifer "The Store Manager "didn't even help to find a solution . Instead of, she made me feel like a lier. I haven't altered or changed the chain in any way. It's frustrating and disappointing to be told something has a lifetime warranty, only to have that promise completely denied when you need it. Either they're not keeping proper records, or they're making excuses to avoid honoring their warranty. Be careful and get everything in writing. Take a ruler with you.and ask for the store standard size. Based on my experience, I wouldn't recommend this store to anyone who expects honest service or reliable customer support after a purchase.

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    2 months ago

    Amazing service from Imma . Helped me purchase rings fo myself and my girlfriend and went extremely well.

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    6 days ago

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    7 days ago

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    6 days ago

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    6 days ago

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    11 months ago

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    11 months ago

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    Blanca G., https://www.danielsjewelers.com/pages/protection-plans

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    1 month ago

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    10 months ago

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    1 year ago

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    2 years ago

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    1 year ago

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    2 years ago

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    Edward D., we appreciate your feedback.

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    7 years ago

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    Daniel's J.

    Ezen, thank you for feedback.

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    5 years ago

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    7 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    Daniel's J.

    Steven, thank you for taking the time to bring this to our attention.

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    6 years ago

    Went in for a pair of earrings and left with two! Thanks juanita i believe her name was for your help.

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    9 years ago

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    8 years ago

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    Review Highlights - Daniel's Jewelers

    Juanita the assistant manager was accommodating enough to show me around also with Ms.

    Mentioned in 6 reviews

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    My experience with the Diamond ring was an amazing experience. I was really nervous at first but I…read morewas greeted by Isaq. He showed me great compassion and was very patient with my indecisiveness. I showed him a ring for inspiration and we were able to help me create a beautifully custom ring below. This wouldn't have been able to be done with him. His follow up during the process was amazing. They have CAD designs of the ring before they have their jewelers start designing the ring, so you have full control of how the ring looks. I made a couple of changes during this process and they were patient with me and showed me the changes on new CAD designs. After 6 weeks (they will be able to make the ring earlier but I wasn't in a rush), Isaq let me know the ring was ready for pick up. They showed me the certificate and was able to get me this beautiful box with a light in it (nice touch). I can't wait for my girlfriend to see this ring. If you need help crafting a perfect ring come to The Diamond Ring Co.

    Stopped by to browse some rings because I was thinking about upgrading mine, and I had a fantastic…read moreexperience. I was assisted by a very attentive and knowledgeable gentleman named Isaac who made the whole process easy and enjoyable. He took the time to answer my questions, showed me several great options, and never made me feel rushed or pressured. I highly recommend asking for Isaac. He's friendly, professional, and truly goes above and beyond to help you find exactly what you're looking for. Plus, he works hard to make sure you get a great deal. Go see him and you won't be disappointed! Thank you!

    Hung Phat USA

    Hung Phat USA

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    We had the best experience getting our custom engagement ring from VVS Jewelry Co / Hung Phat USA…read more They made the whole process feel so special. The ring was perfect and exactly what we envisioned. Ann handled our main consultation and guided us through the entire process, showing us all the beautiful options available. We highly recommend Ann. She is incredibly knowledgeable, patient, and amazing at what she does! Val was also fantastic, stepping in for multiple steps of the process when Ann wasn't there to ensure everything stayed right on track. Thank you, Ann and Val, for helping us create the perfect ring!

    We made an appointment after seeing some ads on Instagram for a free ring consultation. My bf and I…read morehave no knowledge of trying to pick out an engagement ring and what to look for, so we decided to book an appointment with Hung Phat. I reached out to them via dm to place an appointment, but you can also do it yourself on their website. I asked whether we would need to commit to anything during the appointment and they said no. This made me feel a bit at ease, as we were just planning to go in to explore our options and become educated in picking out engagement rings. They responded very quickly to my dm and helped me make an appointment, answered any questions I had, and added me to a text chat where I could send in some ring inspos and what styles I was looking for. We came a bit early, but they were able to accommodate us. We were guided to a table reserved especially for us and were offered champagne or sparkling juices/water and some cookies as snacks. Our jeweler, Lyn, was very easy to talk to and she made us feel very comfortable during the entire appointment. We told her that we didn't have much knowledge about picking out a ring and what to look for, but she was able to help us through the entire process and guide us through all of those steps. We had a ring design in mind already and we showed her the photo and she was able to show me the similar setting, diamond shape, and carat size, against my finger. We tried on different band widths to see which one I liked better, went over the 4 C's (color, clarity, cut, and carat weight), and explained to us what they meant. She showed us different diamonds in different carat sizes and the differences in clarity grade between them. My bf and I really learned a lot during our consultation and are very glad we booked an in person consultation with Hung Phat. I'd like to thank Lyn and Val for providing us with excellent customer care and helping us in our ring journey.

    Luk Fook Jewellery

    Luk Fook Jewellery

    3.9
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    If you want reassurance and confident in the gold you buy go there you won't be disappointed.read more

    5 star rating for customer service. Fiona helped my friend and I with a special situation. She was…read moreextremely patient, calm, and understanding - those are very important qualities when being in a sales role. When shopping around, Fiona took the time to explain the quality of items and made useful recommendations without trying to upsell. During the checkout process, she was also incredibly thorough and very diligent with making sure all paperwork is handled correctly. She made sure all corresponding certification cards were given and proper verification measurements of my items correlated to the information on the official paperwork. When my friend and I arrived, another saleswoman had helped us before Fiona arrived back from break. We felt extremely welcome the moment we walked in. I believe her name was Selina (?). I don't fully recall her name but she was incredibly nice. When my friend was looking at stuff and I wandered to different display cases, another nice saleswoman approached me and asked if I would like to take anything out to try. I did not catch her name but overall service was top notch and everyone was willing to help even though they knew we already had a dedicated salesperson that will be making our transaction. My friend had previously arranged this shopping trip with a different saleswomen (I believe her name is Fan) via WeChat. She was not available on the day that we went but made sure everything was coordinated well with Fiona so that things went smoothly. The communication between my friend and Fan (?) was very nice and understanding. She went above and beyond to accommodate my situation. I am truly impressed and very happy with my shopping experience. I look forward to being a returning customer. I really like Lukfook from shopping at their stores in Asia and was excited when a store in Milpitas opened up. Customer service, quality, selection, price - all excellent! Highly recommend. **No refunds**

    Kay Jewelers

    Kay Jewelers

    1.9
    (32 reviews)
    $$$

    This is not On the jewelry but on the EMPLOYEE And a horrible experience…read more Diana First got there she was nice , as we sat down and started going through engagement rings I noticed she got very stereotype . All her comments were getting offensive. She kept insisting to do the Kay card for financing or don't worry about price there is payments ( never ask if we wanted to pay up front or finance ) my fiancé tried on a ring and wanted to compare with another but was told she can only hold one at a time/ Diana had to hold thee other ...which was fine other shops are same She kept asking for us to stop touching the diamond as our skins oil will disturb with clarity ... she made remarks about how now she has to go clean them later . My fiancé was debating the ring on her finger/hand but Diana said that's not how you are supposed to view it ... then brought her mirror out and said to view through the mirror -.- ???? My fiancé had ask me take out her phone so she can take a picture of it ... Diana had said no we can't take pictures ... we thought it was a joke but she told us people take pictures of rings and the tags then come back with fake replica trying to swap them out . We told her Kay's else where never told us anything of that ... according to Dina the policy just changed last week ... She asked if we shop there before I told her yes we've purchased from previous years going back to 2017 . We ask to put the one we like down on the wishlist . She looked at us confused asking if we knew what a wishlist is... she then proceeded telling us what it was ...Obviously we know what a wishlist is . This whole encounter was super overwhelming I felt like I was being discriminated , felt like she treated us as if we were thieves trying to scam/steal from them and most importantly discouraged... we came in hoping to get an engagement rings for our new beginnings . I finally got fed up ... got up from my seat and told my fiancé let's go . Diana had the audacity to remark with " where are you guys going ? Getting married? " all this while laughing Long story short we drove to the location in NEWARK met Maria and I suggest coming here instead . She and the rest of the crew was nice patient gave us our privacy . We walked out much more satisfied and purchased what we wanted ring for my fiancé and ring for me .

    If you are interested in cheap, low quality items that are literally gonna fall apart after a…read morematter or days or possibly a few weeks... look no further! Kay's has you covered! My purchase of a set of children's heart shaped earrings were made on 11/15/22 and exactly one week from the day of purchase, the earrings are busted!! Keep in mind that it took me about 3 days after purchase to even put the earrings to use since my daughter was using tiny diamond studs at the moment. Not only was the discounted rate of 40% not accurate [see my initial review], I let it slide and decided to keep them out of pure fondness of its simple yet girly design. I will absolutely be coming in TOMORROW to see about a return! What a whole waste of time, money, and inconveniencing my already traumatized child having to remove this crap. This business doesn't deserve any stars!! Not recommended!! Don't waste your time coming in and don't even think about spending your hard earned money here!!!!!

    Daniel's Jewelers - jewelry - Updated June 2026

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