I recently visited this location to see if I could find a better price for Internet service than I…read morehad with my previous provider. Berenice got me started out and was really nice. I had so many questions and she was super patient with me and explained things thoroughly. I also had Dexter help me set up the AT&T app on my phone. He walked me through the process of receiving my new modem in the mail and setting it up. Both people were extremely helpful to me and not pushy at all. Not only was I able to get new equipment than I had with my previous provider, but I also will be saving so much with a promotion that was happening. So glad I made the switch to AT&T.

Terrible service stood there for 10 minutes nobody even interacted with me or helped me.read more

I went to T Mobile to get a phone for my business , we have been having problems with our AT&T…read morelandline phone, and I was helped by Matthew Rodriguez. Matthew was super knowledgeable,patient and listened to my concerns he suggested several different options and helped me decide on a great plan. He never was high pressure and even made sure that I got the best deal finding extra savings. A big thank you to Matt and a job well done I would highly recommend anyone needing any kind of help with cell phones to see Matt Rodriguez at this T Mobile location

It was time for an upgrade…read more My phone's wear and tear is beginning to show, so before it goes into a complete meltdown (exaggerating, of course) I decided it was time. Enter Luis who helped us. He did everything with ease using our own phones. Honestly, I kinda felt like a fool at how easy it was ordering new units simply by using the T-Life app which is what he did. (But I was already in the area, so why not...) But being an expert and all, the whole process would have been faster with him anyway. He was friendly, he answered our questions without hesitation and overall a good person to work with. We were outta there sooner than anticipated. Not my usual T-Mobile store, but definitely recommending Luis.

This particular location located inside of the South Bay Pavilion in Carson is not as busy as other…read morelocations in the South Bay Area. It is best to make an appointment just in case, but the wait here is less than ten minutes. We were here to get a new cable box since ours was over six years old and had stopped receiving service. Our service person, Olivia, was also able to reduce our overall service bill by a third of what we were paying. This was accomplished by adding a secondary e-sim to my phone, which added a second separate telephone number and line. I will read the fine print for this deal as it may be more costly. The second phone number is free for a year, but I will be charged $30 per month should I decide to keep the new phone line and number after the initial year. The new box worked great once we got home.

I'm genuinely not someone who complains over small things like an associate not smiling or not…read moreasking how my day was, but my experience at this location was so poor that I felt compelled to share. I came in to upgrade my phone and was assisted by Simon. The very first thing he said to me was not "Hi" or "How are you?" but instead "Let me ask you a question. Is your iPhone working fine? If it works fine, then what's the point of upgrading if the new one is coming out in 2.5 months anyway?". I immediately felt judged and uncomfortable. I explained that I personally didn't care about the next phone release and still wanted to upgrade. From there, the interaction only got worse. Simon barely spoke throughout the process and explained almost nothing to me. He charged my card without first explaining what the charges were, what the monthly payments would be, or reviewing any terms and conditions. I had to ask afterward just to understand what I had been charged for. He also transferred the eSIM to the new phone without informing me beforehand and did not assist with setting up the device at all. Instead, he handed me the phone after setting it up incorrectly. None of my backed-up data had transferred, meaning I now have to completely erase the phone and restart the setup process from scratch. When I asked for help, I was told I had to do it on my own. Every other time I've upgraded a phone at Spectrum, associates have always helped with setup and data transfer, so this was incredibly frustrating. As I'm writing this, I'm sitting in my car using my new phone's hotspot just to access basic information because my contacts, apps, and data are unavailable until I can get home and connect to Wi-Fi to redo the entire setup process myself. Side note- Simon repeatedly wiped his nose with his hands throughout the interaction and continued touching my new phone afterward, super uncomfortable. The other associate that was there who was a lady seemed very pleasant and friendly, I can imagine my experience wouldn't have been so abysmal if i was helped by her instead.

I've used them three times for various services. Superb service, and value definitely use them!read more

I'm confused about what happened here. I requested a quote for a laptop battery replacement and was…read moretold $75 plus tax on the parts, so around $78, which I still think is a good price. I agreed and said I would come in on the 8th. A few days later, I messaged to reschedule to the 15th. The owner replied on Yelp that it was fine. On the morning of the 15th, I texted my arrival time a few hours in advance, to which he never replied. I arrived at the shop with my laptop, and the employee working said there was no order for me, which was confusing because the owner had been so communicative. He said he would order the part and it would be there later that week and I agreed to come back. I got a text confirmation with my order number and everything. Fast forward a week and a half: silence. Nothing. I replied to the order confirmation text asking if it had arrived, and I don't know if it went through or not, but it's just weird they wouldn't have the part by now or some kind of update. I gave up, bought a kit on Amazon for $35, and installed it myself in 10 minutes. I don't know where this project fell apart, but if the shop didn't want to take it on, they could have declined it. I'm just confused by lack of follow-through because they have so many good reviews, and I thought I had done everything I could, both in person and online, to confirm I wanted the service.

Every time I have a male helper, they are of no help…read more They don't give me the time needed and help new people coming from the door instead of me. Only come here if you get a female if you are female.

SAM IS THE BEST!!!…read more I had a very difficult time, transferring my number from a business to a personal account and spent almost two hours at the store on a call with a Verizon transfer rep. It wasn't a fun process for either of us but Sam was patient, knowledgeable, and personable and made the best of the situation. Give that guy a raise!

no thank you, the staff was pretty knowledgeable but I went for a battery and came back with a…read morebroken phone. That's what I get for being cheap

Kyle was great. Set up the new SIM card and replacement battery while I waited. Cost was very…read morereasonable. This little shop was busy, but quick counter service kept things moving. I'll be back next time any phone work is needed.

Amazing service and communication! Definitely recommend and will be using them for future needs!…read moreThank you!!

Very happy with the service & results. Have an android s21, accidentally cracked the screen & it…read morewas deep. A bright light under the crack would stay on when being charged. Called the store & they let me know they were expecting the part in within 1-2 days. I brought it in Monday night (parts expected Tuesday) & they called me so I picked up the phone by end of day Tuesday! They are fast & efficient. Would definitely recommend for your repair needs. They also fix computers, gaming consoles, etc

I had a wonderful experience at this spectrum location! Shannon was very helpful in helping me…read moretrade in my phone and upgrade! She was very patient throughout the whole transfer process! 10/10 Thank you Shannon for your pleasant service! Really loved the upgrade!

Attended this location to add a line and get the iPhone 17 as advertised. Define to Bob . Parking…read moreis shared with other stores in the strip mall. Sign in on the tablet right in front of the door. Hideky assisted me once my name came up, and surprised me with friendly and quick service, including upgrading my phone from the standard to the iPhone 17 Pro Max. Had changed my Apple iCloud account password, but it did not automatically update in my old iPhone 15. Return the next day after I found the password. We were able to easily transfer their information from my iPhone 15 to 17, and factory reset the iPhone 15 to give to A Friend. Well recommended, will return...

Came back to uBreakiFix Torrance a couple months after having my phone screen replaced here, and I…read morehave to say -- the experience actually got even better the second time around. I noticed an issue with the screen and wasn't sure what to expect, but they honored their warranty without any hassle or pushback whatsoever. No charge, no runaround -- just great customer service. They got straight to work and had everything fixed in under an hour while I sat in the store, connected to their Wi-Fi, and knocked out work on my laptop like I was at a coffee shop. Honestly, the fact that they stand behind their work so confidently is what's going to keep me coming back. It's rare to find a repair shop that's both fast AND trustworthy. Highly recommend!

I needed my expensive gaming laptop repaired and was scammed before by a local repair shop that…read moregave me a faulty motherboard. This was the first time I went to uBreakiFix as a desperate last resort and they ordered a new mobo and replaced it within a couple of weeks with reasonable labor costs. However, there was poor communication the first time around and apparently the first guy thought that it would be acceptable to replace it with a GTX 2070 instead of the 2080 that it originally came with. Upon seeing a cheaper final price and promptly reading the receipt, I realized the mistake they made and asked them to order a 2080 instead, not minding how much longer it would take. They said that it would arrive in another couple of weeks and that I could just pay the $350 difference, no extra labor costs added. I was worried, but sure enough, they called me when it was ready and my $4000 laptop started up beautifully without a problem with a fresh installation of windows 11. They made it right and stayed true to their word, and I only had to pay the price difference. Thanks, uBreakiFix for not putting me through anymore headache. I will be doing business with them again in the future.