I recently visited this location to see if I could find a better price for Internet service than I had with my previous provider. Berenice got me started out and was really nice. I had so many questions and she was super patient with me and explained things thoroughly. I also had Dexter help me set up the AT&T app on my phone. He walked me through the process of receiving my new modem in the mail and setting it up. Both people were extremely helpful to me and not pushy at all. Not only was I able to get new equipment than I had with my previous provider, but I also will be saving so much with a promotion that was happening. So glad I made the switch to AT&T. read more

Terrible service stood there for 10 minutes nobody even interacted with me or helped me.

Not the store this company is outright ridiculous. No phone landline since last Thanksgiving and no resolution to this day cancelling my service. Offered me a call phone but charging 6 should be free after this long time read more

had an outstanding experience at the AT&T store, thanks to Dexter. He is incredibly kind, swift, and efficient--truly a high-functioning and knowledgeable professional. Dexter made the entire process extremely easy and straightforward, ensuring that everything was handled smoothly. He followed up afterward to make sure everything was going well, which really impressed me. Because of this exceptional service, I'm more committed than ever to keeping my phone service with AT&T. I'm not even considering switching to another provider anytime soon. In fact, I'm now looking into additional services that AT&T offers, all because of the great experience I had at this store. read more

I will not be coming back to this location. Chris helped me and he was really rude, and look bothered with what I needed help with. He was more interested in watching the basketball game. I don't like the way he responded with what I needed help with. My own mother had to help me because I was struggling with anxiety. I do appreciate Dexter for walking over and being understanding of my situation. I wish he had helped me instead. Save your time by going to another store. read more

Needed help with my SIM card. The manager Dorian stepped right up to take care of my issue. He was also juggling another customer, as well as assisting his colleague. I watched him handle everything promptly, efficiently and with a great attitude. If Dorian is running the show, I know this place will take care of its customers. 5 stars! read more

The service is horrible. We walked in to what seemed like a club, weren't greeted, in fact , two of the employees ran to the back. Typical. The wait wasn't that long but sheesh, act like you're at work. And turn the damn music down. Not everyone enjoys crap rap. read more

I purchased 4 iPhones yesterday and Christopher was the BEST!!!! He was helpful friendly and made our transition to AT&T smooth. Even when we transferred the information from the 4 old to 4 new (which took quite a bit of time) he was still a great host! The manager was also great too! She was nice when we arrived. This was a pleasant experience. Go see Christopher or the manager (young lady) they're AWESOME!!!! read more

Went to the Carson location yesterday because my brother needed a phone upgrade & he's on my plan. We were instantly greeted by Dexter, and he made the whole process more enjoyable just with his personality and conversation. Super cool guy, and I would definitely want him on my team. Carson, you scored a gem with Dexter. When it's my time for an upgrade, I'll definitely call to make sure I can make an appointment with him. Thank you for the great and timely service since my brother had to run off to work. read more

Wish no star at this store only because of 1 person The store manager name Henry (sorry no last name) Considering his position you would think that he will be willing to help on an issue that lingered for almost over a week. Instead he avoided to make an effort to help. I didn't have a service for almost 3 days So imagine my frustration (especially being a customer for 20+ years). I wish there's other ways to report this incident with a hope that a corporate person with an authority can make a change in this person's customer support attitude. So sad ! On the other hand .. 3 people did helped me with the 5 trips I did to fix the issue. 5 stars to all of them Marcus Dexter and another store manager Dorian read more

I went here to have my mom new phone activated. She is 76 years old so I try to do everything for her. I went here and a guy who wasn't too friendly assisted me. He first was rude and told me the phone I had was old, which didn't matter at all! That was uncalled for. I told him I wanted to turn the old phone off and activate the new phone. I explained my mom is elderly and he said he couldn't do it unless I was on the account too. I said can I call her, I hate to get her out (especially since it's Covid) and he said no! It was a simple task! I mean I could have face time my mom and she could have shown her ID, I mean ANYTHING to help with the situation. I mean really ATT you really don't care about elderly people and that we are still living in high numbers of Covid! But this store wanted my mom out to possible catch whatever in the air over a phone! I then came home and told my mom what happen. She went there and was told that her phone was ALREADY ACTIVATED! All she had to do was charge the phone! WHY IN TARNATION DIDN'T THE GUY I SPOKE TO TELL ME THAT!!!!! This guy had me send my mom who could barely drive there just to come back home and tell me she had to charge the phone. Clearly he didn't want to help me! read more

Had a very pleasant smooth and professional visit at this At&t location. I had visited another location in signal hill that gave me the run around and didnt help me at all Juan was able to trouble shoot my faulty sim card and replace it on the spot he looked up my account and didnt give me the run around Very thankful I rely on my phone to keep in touch with my elderly parents I am their caretaker I was so thankful the other facility 1899 Willow in signal hill sent me to the apple store just for this simple fix Thank you for being so knowledgeable saved me time and money!! read more

My wife had a problem with her old SIM card in her new phone. It was giving her problems the past week. She came here to pick up a new card. An associate named Dexter assisted her. He was amazing!!!! Very courteous and knowledgeable about his job. He made her feel like she was the only one in the store. Kudos to the manager of this specific store. You scored by having Dexter on your team read more

Zero stars if I could, we walked in one employee was helping a customer and told us to hold on. Then about 10 min later another employee walked out and started helping another customer that came in after us. We stood there for another 10 minutes without anyone acknowledging us having to wait so long. We ended up leaving and going to another location. read more

I went in to Replace my old 10 pro iphone for the new 13 pro. The deal was too good to pass up. Derek (a nice gentlemen) assisted with the transaction. Everything was fine until I got home and noticed that my Original charger cable from my BRAND NEW Iphone was missing/taken. The only person in contact with my phone was Derek. He even upsold me 2 new chargers to replace the 1 taken from my NEW BOX and the other as a replacement. The reason given for the double up-sale was said to be because the new cable was NEEDED and no other cable would do. Complete BS. I have plenty of cables that will charge my phone. What I am missing is my ORIGINAL LIGHTING CABLE that was supposed to be in my NEW IPHONE BOX. For that dishonestly and lack of loyalty to me the customer you deserve this review. Make sure your cable is not taken from your new purchase. read more

AT&T Store - Included isn-c lightning cable not received in the new iphone box taken by att employee - Mobile Phones Near Me - Carson, California

I came in to buy 2 SIM cards and I've been waiting here for 45 minutes. It's not busy. No one is in the store but maybe a couple of customers but it did not make a difference. None of the workers came to say anything to me. Not even a little thank you for waiting. My total wait is 1 hour and 12 minutes just to get 2 SIM cards. That's ridiculous. I have pictures to prove that it's not busy at all. read more

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Went in on September 13 at 4 pm to cancel my mothers line whom passed away august 8th, there the associate said he noted my bringing in the death certificate on the account and I have to call customer service back to have them cancel it. Customer service is refusing to acknowledge any of this and AT&T is refusing to cancel my mothers line EVEN with proof of death. ALSO that day and time was a shooting which I have proof of read more

One of the store crew took my trade in phone without putting it in the system and after waiting for months to get my trade in credits (bought a house in PV, got a new job, preparing for board exam) I got the monthly notice from ATT and just curiously check my bill and my 4th line is not getting trade in credits and went to the store immediately and they heard my complaint but no action was done. Extremely dissapointed at ATT, they should background check their employees. I got robbed in the store without me knowing it. Planning to go to VERIZON when the new iphone comes!!! read more

So I came here at about 1910 to just get some help because I'm having a hard time receiving media text messages over wifi, waitied about 30 mins before anyone actually "attempted" to help me. Which is fine since they were "busy". But I was pretty much told to do what I had already done several times, and when I kept telling the associate that I was specifically having issues receiving them when on any wifi he proceeds to tell me to call my internet provider. I reiterated that its any wifi, not just mine then was told if I had time I can come back tomorrow because the phone is under warranty. So I waited 30 mins to be passive aggressively sent away because they didnt want to stay late to help. Cool. I called to ask to speak with a manger, I ended up talking to Richard, to let him know that not how to handle customers, as was told that he heard the conversation and that I could come back tomorrow, again missing the damn point. I ultimately called att firsnet where they told me that multimedia comes over data and not wifi so that it would continue to be an issue. Pretty simple solution, but the dude with too much confidence in his lack of knowledge all while not listening to my actual problem, and the equally goofy manager Richard. pretty crappy impression of att, especially as a new customer. I guess if you're just trying to buy a phone it's fine, but looking for solutions to any problems will be a doozy at this location. read more

I went into this location to get new service. I was immediately greeted by this gentleman with green eyes. I forgot his name. He asked what I needed and then let me know he wasn't able to help but would get help from one of the staff. From the way he was dressed I believe he was a manager who made me feel like he cared. I was then assisted by David who was really sweet and helpful. He was very patient with me. I was all over the place with passwords and trying to get my existing phone carrier/phone. At the end I got a new phone. He went over the phone and ended up getting a phone case for $5..... yes I said it $5 read more

Came here last night to get a prepaid mobile hotspot and started on a prepaid account for it.. was helped by Eddie who was super helpful and got me in and out of the place in less than 30 minutes (most of that was waiting for a sales person to be free, as everyone was busy and there was another walk in before me). Transition went smoothly and I am happy with my purchase, thanks Eddie! :D read more

Had to stop in to buy a new Glass Shield for my iPhone X. All of the associates were busy but they advised that they would be with me shortly. I did not wait long and Vatima helped me out. Not only did she show me the exact product that I was trying to replace, she also showed me a superior product (upselling) and provided a great explanation as to why the product was superior (it was a new Glass Shield that has curved edges so NO cracking and chipping along the edges of the face) and I really appreciated her doing that! I know how corporations are and they are always pushing their employees to upsell, however, Vatima did it in such a logical, friendly, no-pressure kind of way. Vatima has a true gift and I hope she is recognized and rewarded for it. They whole time she helped me, I felt like she was my friend. Vatima has awesome Customer Service/People Skills. Highly recommend! read more

Manager Kris was extremely helpful, in one sitting he was able to figure out a solution to 3 of my problems, he and his team were very kind, helpful, and knowledgeable. They were able to smoothly resolve the issues I had, and work around my needs to ensure I was satisfied with what I was getting. read more

Received GREAT customer service from Dexter today. He was polite, helpful and efficient. Store manager Kris was kind, pleasant and professional. SO glad I visited this location today! read more

Thank you Vatima for your help!!! 5 STARS Came in to inquire about mobile plans since I hate the condescending-sounding reps on the phone. I told her that I wasn't planning on signing up for anything today, just to ask prices and she was able to list and bluntly state everything I needed with prices. We discussed pricing for their unlimited and 25GB shared plans for 6 lines and she was super clear and concise about everything! Going to have to discuss this with the family but so glad there's reps like her! read more

Be extremely cautious when doing business with this store. Bottom line is they lie to you. I am reviewing my first bill which is supposed to be under $200 per month. It is a monthly charge of $199.29. If they tell you they are selling you an Apple Watch for $66.00, they are not. I was charged the full price 529.99. I am spending extensive time going back over everything and shocked at how deceptive Nathan was and how I fell for it. I was free of at&t for 2 years and very happy. Now, I am extremely unhappy and upset with myself for how I was duped...DUPED! read more

My husband and I went into the store to upgrade our phones. The wait time was a half an hour. We got the best customer service representative by the name of Joji Junaid. He was incredibly helpful in telling us what specials that we were eligible for and also explaining how to utilize new services. We left the store with two new phones and DIRECTV Now service. We also purchased several accessories for our phones that make our lives so much easier. Joji is so helpful explaining how everything connected and functions together. By the time we left, I felt like I had made a new friend. Thank you Joji for making our experience a pleasant one and being so helpful. It's hard to find great customer service in today's world, but you made it seem effortless. read more

If I could give zero stars I would!! Worst Store and horrible customer service! They have a tendency to discriminate. Employees need basic customer service training along with diversity training. My husband attempted to open a new phone line and had exceptional credit. He was approved right away but they refused to give him new Service...associate stated that his ID card and social security card was not enough. They stated they needed a utility bill to prove residency ...we brought several bank and credit card statements and car insurance bills and other mail items. We advised our utility bill was paperless and offered to show our account online. STILL DENIED. The associate by the name of Chance was very rude. I have been an Att customer for almost 20 years and this was by far the worst treatment I have ever received. We left same day and drove to the corporate Att store on Crenshaw and Lomita and got a phone and new line right away, all my husband had to show was his ID card and he was approved. This is how I know that asshole associate Chance was racist. It's 2019 please step up your customer service standards at this location. There is absolutely no reason we should have gone through that! read more

I give one start because the system to let me give less , Careful with sale person JUAN and his MANAGER they plan around telling you they are looking for the best plan for you, but in the end you getting something you don't want. I ending with the worse experience after been a loyal customer from att and DIRECTV . Been Sure about the new plans att is offered you will be ending on nightmare. read more

These guys straight lied to get us to switch our awesome grandfathered in unlimited plan to some new bundled plan. Long story short, I am really diligent about math and numbers and not signing contracts until I understand and ask questions twice. The sales guy AND the manager (who is conveniently no longer at the store) both gave us numbers that came out to "you'll pay $10 more and basically have the same unlimited plan but you get directtv and an iPad mini with unlimited data too!" First bill comes, it's way high. But, first time fees, blah blah, ok. We wait. Second bill. Still way high. We go in. They say it can take a couple billing cycles for the directtv and att bills to merge. Fine. Bills number 3, 4, 5 ALL STILL HIGH. We go in and now they are saying, "no. That's the normal bill. Looks right." It took a span of 3 separate visits, calls to both att and directv customer lines and bringing in our original contract with my notes handwritten all over to prove that we were not wrong. THEY LIED. Finally they admit it and credit some of the money back to the account but what is this shit?! read more

This AT&T store is in a convenient location right off the freeway, however, the parking lot is a on the small side. This review is regarding the excellent customer service from Joji Junaid. Joji is extremely knowledgable on all things AT&T he also has travelled a lot and has experience with international cellular and data connections (which is great b/c I often travel out of the country). This is the 2nd time I had the pleasure of working with him. Joji gave me recommendations regarding the best phone for me (iphone 6s), and helped me understand the ever complicated details of AT&T service plans. He made sure I understood the details of the plan and felt comfortable with them every step of the way. Lucky for me it's BOGO time at AT&T. The Qualities of Joji who is a Great Customer Service Representative: -Listened to my concerns -Patient -Forthcoming -Honest -Great insight (i.e. recommended that I buy a silver iphone because I was interested in a good trade in value in the future) -A friendly and genuine person -No pressured up-sale!!!!! Yes! I love online shopping and randomly Joji share with me some great places to shop! hahaha :) Thanks to Joji and the AT&T team at the Carson store for helping me get 2 iphone 6s for the price of 1 quickly and WITHOUT any stress. Next time you go there, ask for Joji! read more

Went to this store earlier today. My mom's intention was to pay our cell phone bill. As soon as we walked in, we were not welcomed. My mom asked for help, to pay the bill. Instead of guiding her, someone just pointed to the touch-screen machine near the wall. My mom is a little older and obviously needed some assistance. Instead, she got none and waited in line. While my mom waited, I asked a random employee (didn't know he was security), where the iphones are. He pointed me to an associate. This associate was on a smart device. He looked at me, and pointed to the wall, which was only 2 feet away from the security. This associate didn't even ask if I needed assistance or if I was interested in getting one. Nothing! Just plain rudeness! I was upset and told my mom "Let's go to the other one near..." I've been a faithful customer of ATT&T for about 15 or so years. I've even used U-Verse. I even talk my friends and family into signing up, because all this time, I've been satisfied. I'm shocked that this is the first time I received such poor customer service! I used to live somewhere else before Carson. Because this store is much closer to my home and near my dialysis center, I thought I'd try it. Actually, now thinking about this experience all over again, makes me very angry. Instead of just paying a bill and (as a last minute decision) buying a new iphone, and going home, I had to go all the way to Harbor City. I was treated wrong and it's not right!! read more

This problem with AT&T/DirecTV and CBS has become MY problem now. I feel I need to spread the news about how much this is a breach of our contract between them and us. We pay our bill faithfully every month. WHERE'S THE SERVICE?! CBS and KCAL are our main channels we use. AGAIN, WHERE IS OUR $$$ FOR THIS BAD AGAINST THE CONTRACT THAT WE ARE NOT GETTING!??? read more

I went I to get my new iPhone 4 activated and it was surprisingly pleasant. Being the third iPhone I've owned, I already knew the process was pretty simple. I arrived 30 minutes before they closed. The manager unlocked and opened the door for me and greeted me. It was still pretty busy. A girl noticed me and came to help me right away. She got my iPhone activated right away and even helped fix my visual voicemail that had been broken for a while. The whole process didn't take longer than 10 minutes. The other workers also had casual conversations with me while I waited and it was an overall very pleasant experience. read more

My older not tech savy parents walked in to get a sim card replaced (even though I pay the bill) and minutes later my dad called me. "Hey my phone works now! The guy at the store didn't give me any problems. His name was [Ricosuave or something like that lol]!" Wow and my dad is tough. Trust me, you weren't there when I was learning my times tables. Staff - Awesomer than awesome. Always knowledgeable, always nice, (almost) always professional. (There was that one time) Phones - This store carries all nearly all the phones available to AT&T. Summary - We always walk out of this store content. read more

AT&T customer service sucks balls at every single store I've been to. I'm only here to buy a charger & every single time I'm told to wait when you have 2-4 workers doing nothing. Switching back to Verizon soon as this contract is done. I was a Verizon customer for over 15 years & I regret the switch. AT&T needs to learn a few things about customer service from Verizon. read more

I broke my phone and insurance sent me a new one so I came to at&t store to set it up. And then I met this guy JOJI ohhh lord what a geek. He did everything I wanted and the way I wanted. I could never expected any better customer service than this. Thank you for a wonderful service JOJI. read more

Excellent store, excellent service. I went there looking to send my phone in, after purchasing the iPhone X. Amanda is the BEST. She helped me transition over and help me select new products, plus sign me up for AT&Ts internet service, which is a better deal than Spectrum. I could not be any happier with the help, service, friendliness, and efficiency of today's visit. Thank you so much to Amanda, Chris (manager), and team. The store is looking pretty tight too with the remodel. I'll def be back. read more

I went to this location to purchase a new phone ay this location, The rep had no knowledge or understanding of ATT pricing, services or any device information. In addition, I asked the rep to add insurance protection to my new device, however she did not give me the right price and said the insurance i needed is not available with my plan. After i insisted that i was quoted a different price online, that is when it was offered to me. I asked for the manager, he tried to cover up her lies too, so I walked out without purchasing phone. I have been with ATT since 1997. SAD to see their level of service is dropped this low. read more

You walk in, no one speaks, everyone's busy. Your left standing there trying to figure out how to get help. I waited about 10 mins before anyone but the security guard said anything to me. I was only there to pick up my newly purchased $999 I phone x (2). The person whom I believe to be a manager came out the back, asked if I was on the list. I was dumb founded as no one said anything to me about a list. He took my name and never came out the back. I left.....Tmobile, you walk in to the counter where someone ask you for your name and put you on a list.... read more