Very positive experience from the estimate through completion of the restoration…read more I am highly satisfied of all services the crew done to us. Done my house issues with the best quality, responsibility, and very clean. I will recommend 911 Restoration company to all my family and friends. I appreciate your best service!

Had a kitchen flood that went to basement. Called 2 national companies who couldn't help until…read moreMonday, flood happened in a Saturday. 911 was amazing and made the whole process easy.

This company is really just not honest in my experience. I would not consult them again, in fact, I…read morewould do my best to avoid them. The information they provided during the original consultation was that everything could easily be dried out. which in reality it could be, however they tried like heck to get the insurance company to remodel the entire kitchen. Basically saying that even if the kitchen does not need replacing, the insurance company is too stupid to know, so I might as well commit insurance fraud!! When a contractor tells you to commit fraud because it is undetectable, ask yourself, are they that desperate for work? Also, it appears most of their old "5 start" rating was fake - Yelp removed all of the reviews and put them in the "unrecommended reviews" section. I wish I had not seen a 5 star rating and called them... Fortunately it looks like Yelp fixed the issue and the current rating you see is more valid.

Our basement flooded due to heavy rains in the area. Orange flood team came in quick to pull all…read morethe wet up and out of the house. After that they placed heavy duty dryers to dry it out. Once it was dry, they came back to replace/repair all the damage. The staff of orange flood was amazing! They handled everything promptly, and the repair work was done professionally! Many of the water damage remediation companies in the area can dry out your home, but few act as an "all-in-one" company that can also do the repair work. I would highly recommend orange flood.

I had such complicated and worst kinds of flooding problems (multiple times in my residence and an…read moreinvestment house). John (I call him John John) is the most reliable person I have met n my life. He will become a trustworthy friend in flood. He will do everything he can to help you. He knows what he does, stay touch with you and contact and negotiate with your insurance company so vigorously for you. He is such a savior in unfortunate incidents. Thank, John John

Unbelievably helpful during one of the worst days I've had in a long time. They were fast,…read moreprofessional, with compassion for me while I was panicking over water damage (all is well! Phew!) highly recommend keeping their information handy but I hope you never need it like I did!!

I cannot recommend this team enough! We worked directly with Mr. Wali Barack and he was the best. I…read morewas out of town when my wife found mold behind the fridge. He was able to come quickly and put her at ease about treating it. He really helped take care of the situation and at a very reasonable price. Mr. Barack was professional, kind and easy to work with. My wife felt very comfortable working with him.

We hired RestorTech to remove the walls and insulation in the laundry room and also to remove the…read moreinsulation behind the bathroom shower due to smoke restoration after a fire in our building. Their crew removed the walls as well as all insulations behind the walls, they cleaned everything in the common area and they did a truly excellent job. They were super-efficient, hardworking, experienced professionals; they completed the work in one day and left my condo very clean and spotless as it was before they came. I am very impressed with the company, especially with Will, who is very responsive, reliable, courteous and it is a great pleasure to work with. We highly recommend Restortech and Will S. for any restoration work.

Lemony Snicket A Series of Unfortunate Events...that pretty much describes us, and RestorTech is…read moreour MIRACLE, go-to fixer every time we have an event. I don't mean to brag ...but, we're sort of frequent flyers there. We were introduced to John Pletcher, RestorTech's owner, and his crew in July 2011, after our house was struck by lightning and caught fire. We had a lot of structural damage but lost surprisingly little of our personal belongings and household furnishings. RestorTech came out and packed up everything in our house. The pack-out and moving process took about a week and a half. It happened during an awful heat wave with daytime temperatures exceeding 100 each day. The entire crew worked (and sweated) their butts off. All of our belongings were professionally packed, cleaned up/restored and held in storage until a little over a year later, when our home repairs were completed. When it was time to move back into our home, John made sure to send the same crew out to move us back in. Our move-in was more comfortable for the crew because we had working air conditioning unlike during the pack-out. It was wonderful to see them again and it kind of felt somewhat like going to a reunion and seeing friends you haven't seen in a long time. All of our belongings and "stuff" were returned in great condition and several things came back in better condition than when they left. For example, I have a family heirloom desk that belonged to my mom. One of the legs was broken and I just never got around it having it fixed but it was fixed when RestorTech returned it to us. The second and third encounters with RestorTech were for water damage from a burst pipe. They got out here so fast and did such a great job so that only the padding under the carpet was ruined. They were able to extract the water out of the carpet and once it fully dried we just had to replace the section of padding that had been ruined. The cost of those two water encounters was very reasonable which made us happy because we paid out of pocket for those instead of making an insurance claim. There were one or two more minor events where they came to our rescue as well. Throughout all of our history with RestorTech we've worked closely with Molly. She and I, well, we're practically BFF's at this point. Okay, I may have exaggerated that slightly, but seriously, Molly is amazing and we adore her. RestorTech is a great company led by a great man and you can't go wrong in picking them to help you when those traumatic, unfortunate events up-end your life.

Our basement mysteriously flooded when our area had heavy amounts of rain. We couldn't figure out…read morewhere it was coming from. We didn't even know what type of contractor to hire as we weren't sure if it was a foundational problem, our washing machine, etc. After numerous talks with contractors, we were told it was a good idea to hire a mold specialist and be sure that didn't become an issue. Working with SM NCR was amazing. Greg came out the day after I called. He did a very thorough mold test and even gave me some insight into where the water was coming from. Upon learning that the contractor couldn't start work for a couple of weeks, he gave us some ideas how to direct the water away from our home. A big hurricane was about to hit our area and he was afraid more water was going to dump into our basement. This type of advice wasn't Greg's job-but he was so kind to offer his thoughts as I had no idea what to do. We not only were able to temporarily direct the water away from our home (thanks to Greg), we did in fact have a mold issue. Greg had the team set up shop right away and begin the process. The team was incredibly kind, considerate and thorough. After a couple of days running the machines, Greg came back out to test the walls again. I will recommend SM NCR to all of my neighbors, friends and colleagues. This family run business is such a pleasure to work with and is by far the most qualified mold remediation company in the area.

I would give them less than 1 star if I could. I engaged them through my insurer Travelers to do a…read morerebuild of the basement of my Washington DC rental property following flooding. They did not restore the basement to the pre-loss condition leaving an exposed fuse box and part of the floor torn up following abatement. They ghosted me about completing the work until they needed to get a certificate of satisfaction (what a joke) to be paid by Travelers. I had my own contractor do the work ServiceMaster NCR did not complete because I wanted to sell the rental. I had used ServiceMaster solely because Travelers had used them for the water abatement and I wanted to avoid any disputes as to coverage and reimbursement. Their project manager, Matt Kenney, failed to complete the rebuild and completely ignored me until it was time to get paid from Travelers. AVOID HIM AT ALL COSTS; he is incompetent and does a lousy job. They threatened to place a mechanics lien on the house while I was trying to sell if I didn't sign the certificate of satisfaction. DO NOT USE THESE GUYS; THEY ARE BAD NEWS. I agree with Chante B.'s and Kelly H.'s reviews of these guys. I would note that they have not had a good review since 2020 (with the exception of Joel B. whose review is extremely vague which makes me question if Joel B. works for or is affiliated with ServiceMaster; dropping shout outs to co-workers?).

We were extremely pleased with work performed by DPS in a bathroom and kitchen following flooding…read moredamage. While we were referred to DPS through our insurance company, I would not hesitate to contact DPS directly in the future for further work. The quality of their work was top-notch, but more importantly, the communication and reliability of the project manager and the work crews was exceptional. I have used a number of different contractors for numerous projects in and around my house over the years, so have much upon which to base this review in comparison. DPS provided the highest quality overall work with the best communication I have ever experienced. The project manager assigned to our job, Daniel Tepe, was extremely professional and is an excellent communicator. He has a remarkable ability to articulate the repairs needed and explain options to the customer, while also keeping work on track. We were pleased with the professionalism, timeliness, hard work, and skill of the various crews. In addition, work that was subcontracted to Alexandria Carpet One and BK Electric was also well-done, timely, and top quality. I came away from this multi-stage repair highly-pleased with the process and the results. I would recommend DPS for any home repair -- they appear to have the ability to manage very large-scale home renovation and restoration projects.

My insurance company referred me to DPS when we had water damage to our finished basement due to a…read more failed valve in our dishwasher. From start to finish DPS handled everything and kept me informed of the progress. They submitted estimates to my insurance, scheduled the various tradesmen, and even handled a change in scope after an electrical inspection uncovered additional damage. The project manager, Isaiah, kept me in the loop at every step and answered all my questions. He inspected the work as it was completed and wanted to be sure I was happy with the progress and quality of the work. Each of the teams they brought in was reliable (arrived when they said they would), left the work area clean, and did quality work. So happy I made the choice to use DPS!

Flood Damage Pro of DC tackled our water damage issue promptly and left our home looking like new…read more The crew was thorough, respectful, and went above and beyond. I absolutely recommend their services for flood restoration!