The reviews are spot on. I came home from surgery on Tuesday and my wife noticed a lack of hot water. I was in no state to troubleshoot but my daughter tried to re-light the pilot light with no luck. I called Water Heater Masters that evening, got a call back shortly later and an appointment scheduled between 11 - 1 the next day. Humberto arrived around noon and confirmed our 12 year old water heater was shot. I had previously (August 2024) gotten an estimate from them of $1900 - $2100 and Humberto confirmed $2100 for EVERYTHING! (Water heater, new gas and water valves and flex lines, haul away, etc). No nickel and diming attempts for additional bracing (existing earthquake straps were good), pans, hazardous waste disposal fee, etc. Humberto was done in about 1.5 hours and we were back in business. By the way, back in August I got a "free water heater inspection" from a plumbing business we had used quite a bit in the past. They now only do water heaters which was a bit of a surprise. It turned out to be a somewhat aggressive attempt to get our water heater (which was doing fine) replaced. It took a couple of days to get the estimate which touted a 25% discount! Even so they were quite expensive. This annoyed me and prompted me to use the Yelp get a quote from multiple vendors which included Water Heater Masters. It was good to have this knowledge in hand when our water heater did quit. I would not hesitate to recommend Water Heater Masters to anyone in need of a new water heater. read more

These folks are amazing. They installed water heater in our home. Outstanding customer service, professional and knowledgeable! 10 stars!!!

Professional and true to their word. A little " quirky about their estimates. And a little expensive. So far so good. They installed a very expensive water heater for my home, contacts Alex was available and straight forward. For "special" water heaters i would recommend them. My install is fairly new so I hope I domt have to amend this review. Thanks for the install. Guys read more

My hot water pressure was low and dave came out to take a look at the water heater. Turned out the water heater was fine and the problem was the galvanized pipes. Dave switched out a couple pieces and and explained what was going on, and the hot water pressure is a whole lot better now. Dave is cool, knowledgeable and good at explaining things, I would call him again for future issues. read more

Great service! We needed maintenance on our tankless water heater, and the technician was very professional and honest. He didn't try to upsell anything--just provided excellent service. read more

I would give them six stars if I could. We noticed our water heater leaking on Sunday morning. We called a few companies to request a repair. Most said they couldn't come out the same day. Another said that they would charge almost $400/hour for coming out on the weekend just to look at it. Almost everyone said that the heater would most likely need to be replaced. However, when we got a hold of Water Heaters Masters, they said that they would send a technician out the same day to look at the unit, and that the visit would be free. When Dave arrived, he was very professional and took his time looking at the unit. He discovered that the issue was a leaking drain valve. He replaced this valve in minutes and said that we should be able to get at least a couple more years of life out of this unit. The cost of the repair was very reasonable and he saved us potentially hundreds if not thousands of dollars. I highly recommend Water Heaters Masters and will definitely reach out to them for future water heater needs. read more

I needed to replace my water heater. The person who came was very knowledgeable. In the end I picked them for good knowledge and reasonable price. They did great work at reasonable price but for some reason pestered me for payment right after the job was completed. I mentioned that I can pay online but for some reason the guy asked me 5 times in 1 hour even after I said I will pay after I see hot water. Not sure why? I did pay them after few hours once I had hot water but not sure why so much pestering for payment. read more

Water heater expired last night, water all over the garage...I looked at the sticker on my dead water heater and it said Water heater Masters, so I concluded that must be the same company who put this in more years ago than I can remember. So I called them up, explained my problem and they scheduled an appointment the next day (today) I usually get bids for these types of home repair issues, but since this water heater has lasted without incident for more than ten years I didn't think spending time with estimates was worth the effort. I was right Brian came out, looked at my "dead on arrival " water heater and in under two hours we had a brand new replacement, if all their installers are as good as Brian, and I suspect they are, this is your company to solve your water heater problems. Save your time, call them first E Hill read more

My water heater went out in the middle of the night. Called on a Sunday morning but no answer. To my surprise within 10 minutes I had a call back and the best part was that they were open on Sunday. A technician was available and arrived within 1 hour. An estimate was given which was quite reasonable. I asked when could we schedule the replacement and he said "I can do it right now!" From the time I called to the time the heater was replaced it was 4 hours. The job was well done. The technician had the patience to explain everything that needed to be done. Thank you for the great service! read more

Water Heaters Masters - Newly installed water heater. - Water Heater Installation/Repair Near Me - Concord, California

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Couldn't get details through Yelp projects thread. Kept wanting me to call Alex, the owner. Told me they specialize in heat pumps, which is what I was interested in, but when I talked to Alex, he said they don't really do many of them because they have too many problems. That is certainly their prerogative, but they should be up front about it before wasting my time (and theirs) in a call to find that out. read more

WHM left our water situation better than before the water heater died! My husband noticed that our water heater was leaking in the garage. We called Water Heater Masters in the afternoon and Brian was at our house by 8:00 a.m. After confirming our fear that the water heater was toast, we showed Brian the setup our home builder left to support a tankless option and talked to him about replacing our dead gas-heated tank heater with a tankless one. He told us what we'd need and we checked it out. We noticed the builder set up everything but an electrical outlet but Brian suggested a temporary fix until we could get an electrician to come to install an outlet for the unit. Brian was a great listener and very informative. He came back later with the replacement unit and he and Alex (I believe) spent a few hours installing a new tankless water heater. They were thoughtful, patient, diligent workers. They answered questions, made suggestions for improvements, and raised issues with us whenever they arose, explaining clearly so we understood what we would need to decide, and moving quickly once we determined how to proceed. Our house is somewhat large and the distance from the water heater to the master bathroom has always meant that we wasted a lot of water waiting for shower or bath water to warm up before getting in. They recommended and installed a hot water recirculator in that farthest-away bathroom and I can say that I've never had water warm up that quickly in the entire time that we've been in this house. The unit was not cheap but it will last longer, takes the risk of future leaks off the table, and, it's now clear, will also save us on our water bills. Thank you so much, Brian, Alex, and Hot Water Masters for such great, supportive, and responsive work! read more

Water Heaters Masters - Water Heater Installation/Repair Near Me - Concord, California

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This morning we discovered water in our catch pan under our 50 gallon gas hot water heater/tank. We reviewed various Yelp vendors and determined that Water Heater Masters (WHM) have exemplary performance reviews. At 11:00am I called WHM, provided photos of existing tank. At 12 noon, WHM-Brian made house call and provided reasonable quote. Within 3 hours of acceptance of quote, our new hot water heater was installed with all miscellaneous components. Workmanship by Brian was top shelf. Price of furnishing and installing new tank was reasonable. Notwithstanding, I would give Brian and WHM 6 stars. Today was a good day read more

We recently purchased a home that was in dire need of a new water heater. The old one was leaking from the top and 20 years old. I called a few companies and most of them carry Bradford white. Plumbers charge a bit more for their installation. We decided to go with this company because they specialize in it and could get the job done well and efficiently with no upselling of other unnecessary plumbing issues. Prices are reasonable for new heater, install, and haul away. Communication was always great and Rigo the technician who installed it was very nice and personable! He did a great job and left the water heater closet much cleaner than when he arrived! read more

Being without hot water in a household of 4 is a challenge. These folks reaching out to me within 5 minutes of my request, and were able to show up and take care of a full tank replacement before lunch the next day. Highly recommend. read more

Great business work ethic! You inform them of the details of your proposed project and give you their feedback and proposal price. Once accepted they make an appointment, come out and get it done-RIGHT Reasonable pricing "I'LL BE BACK" read more

Water Heaters Masters - Water Heater Installation/Repair Near Me - Concord, California

Water Heaters Maters are the best plumbers ! The Best in the business !! Our water heater started leaking, my wife called them at 1800 hrs. (6 pm) The night before and they said they would be at our house between 0800 hrs. to 0900 hrs. the next day. He was very prompt and arrived a little after 8 am. He walked us through our options and explained everything. The installation was done very clean and very professionally. We are very happy with our Tank Less Water Heater !!! THANK YOU VERY MUCH !!! read more

Water Heaters Masters - Our new Tank Less Water Heater, installed by Water Heaters Masters !!!! - Water Heater Installation/Repair Near Me - Concord, California

Saturday morning, I got a notification from my Flume water sensor that there was a leak, about 5 gals/hour. Checked everything, and finally noticed water draining from our utility room, and it was from the pan under the hot water heater. I determined that it was the tank, and the heater was 10 years old, so I called the company that installed it originally, to see about getting a new one. They promised someone would call me back, since they were basically closed. Well, they didn't call back until 5, and told me to call the office Monday morning to schedule service. The price for weekends was very high, and the price for weekdays was only fairly high. So, Sunday I contacted a couple of businesses on Yelp to try to get estimates. Nobody wanted to give much of an estimate. Water Heaters Masters said they could come out midday to give an estimate, and another company could come out later, and do the work if I wanted. They gave me a ballpark estimate, but when Ed Lopez from Water Heaters Masters showed up, he gave me a lower price, and said he could do it that day, no extra charge for Sundays. So I'm now up and running with hot water. He was friendly, knowledgeable, and quick. Considering it was about 95 degrees, quick was something special. But he also did very neat work, something I appreciate as a DIY person. He did a better job than the previous installer, who was much more expensive, plus he said they usually can do same-day service if it needs it. read more

Water Heaters Masters - Water Heater Installation/Repair Near Me - Concord, California

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My water heater slowly died till it was only putting out lukewarm water. Unfortunately I had a house guest at the time and I wanted this fixed ASAP. As my unit was older I decided I wanted a complete replacement. Called Water Heaters Masters and got Alex (their scheduler) on the phone and he had me set up for the next day. The technician Brian came out and was excellent. (On time!) He did all the work himself and hit his 2 hour time estimate. The work was done well. He went the extra mile replacing corroded attachments, upgraded the earthquake straps and a pan underneath the unit even though this was in the garage and really wasn't needed. The water heater offered was a good brand rated highly on the lists I checked out. Total cost was no issue as I actually think it might have been the same if not lower than what I paid in the past. End result, I have a new first-to-call company for any water heater issues. read more

Job well done, very profesional , good quality and a fair price ! Am very happy , they arrive asap. I recommend water heater masters. read more

My hot water heater was 13 years old, so I had been "waiting" for that morning when I only could take a cold shower! It happened. We'd used Water Heaters Masters in 2018 and had a good experience, so I called them. Mike W. came out and bid replacing for less than half of another bid!! So, I went ahead with it and Mike W. came out. Mike put in a 40-gal Bradford White. I think he was done in 90 minutes or less. He was careful, quiet and capable. Yay! Back to hot showers within one afternoon!! read more

Had a water heater leaking into the pan, not an emergency. They came out the next day, provided a fair estimate due to being on the 2nd floor in a small closet and replaced the water heater first thing in the morning as scheduled. Took 2 hours with 2 people and the work and people were professional. read more

Water heater leaking. Received a few quotes and realized water heater masters installed my last heater. Service was same day and the tech Loni was excellent. Professional, good sense of humor and knows his stuff. Price was a little higher than some other places but my repeat customer discount ($20) whop whop got me a little closer. It was all good.. read more

Broken water heater ... calls this company. Quick, friendly and left everything squeaky clean. I highly recommend. Thank you.

My water tank burner needed to be replace it gave out on saturday night. Reach out to Water Heater Masters on sunday thru the yelp messenger and got a response back within minutes. I was able to speak to Alex to help set up an appointment to get the part replace. Alex was great in communication with speedy responses and accomadating my schedule. They came out today 3.13.25 the service repair by Bryan was very proffesional and knowledgeable of the repair. Bryan even brought up a concern and was honest about the repairing vs buying a whole new unit. Luckily Bryan was able to make it work and install the new burner and control valve. Im glad I went through them, They were resonably priced, honest, provided excellent quality work and had a year warranty on their labor. I definately wanted to take time to write this review. This has been a pleasant experience and will go thru them agian in the future. Thanks read more

Having my old water heater replaced to a tankless Rennai water heater by Mike and Jason from WHM was the best choice I could have made. I love all the space I gained but most of all, not wasting all that water waiting for hot water when taking a shower. All I do now is go my app and recirculate the water for five minutes and BOOM, I have hot water in seconds. I love, love having hot water on demand. Mike and Jason teamed up in doing all the necessary work to remove the old water heater, move the gas lines and installed the recirculation pump inside. They were both great! The did it quickly in a few hours and left everything clean. I highly recommend their services, they are super profesional and yet very easy to deal with. Thank you Mike read more

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There was a leak at the drainpipe outside the house. The wife was all panicked. "That's what happened to my friend right before her basement flooded". OK, OK. Called plumber #1. Not super helpful. Recommended replacing the water heater for $3k. No thanks. Called Water Heater Masters. Came out next day. Humberto was real helpful. He diagnosed it to a pressure value and said "it's operating as it should, you really don't need to do anything. But it is old". We decided to replace the pressure value for less than $300. Also gave us a quote for a new water heater at much less then plumber #1. Real happy with the service and price. Would definitely call them for any water heater needs. read more

This is a follow-up to a review I did last summer when these guys first installed our new tankless water heater. They were fabulous, and we could not be happier. We had a slight glitch yesterday and it was kicking out. They had a young man by the name of Sam out this morning first thing. It turned out to be a minor problem with the pitch of the vent pipe causing condensation to back up. He had it adjusted within minutes and we have hot water flowing. These guys are great. read more

This is the place you go to for hot water heater replacement. The technician Rigo, was excellent. He even went to the store with me to get my new water heater since the old one was still under warranty. That made my life so much easier. And the install job looks so clean and by the book compared to the previous one. Simply put, I would recommend WHM to everyone looking to to fix/replace your water heater solution. read more

Water Heaters Masters - Water Heater Installation/Repair Near Me - Concord, California

Today we had water heater masters come out to trouble shoot our water heater Brian was the only technician and this man was awesome. He installed this huge 50gal water tank all alone and his install was clean he cleaned his area and I always check craftsmanship. Brian's install and soldering work was clean and I was impressed. He was respectful and worked with integrity and professionalism He made sure it was done right when no one was looking He didn't cut corners he didn't cause damage he was a smooth operator. If I was the owner of this business I'd be blessed and honored to have a member like Brian representing my company like a true gentleman and professional. I will always use this company from here on forward and recommend them to all my friends and family all because of my experience with Brian today. read more

Water Heaters Masters - Water Heater Installation/Repair Near Me - Concord, California

Hey, just had a visit from Umberto from Water Heater Masters. Very responsive and no price difference for weekends (yay!). Got the heater relit. Gave tons of useful info. Will be scheduling replacement for 15 year old heater this week. Thanks, again! read more

We discovered water leaking from the bottom of our water heater late Saturday night. Why do emergencies almost always occur on the weekends? Talk about bad timing. After shopping around, we found Water Heaters Masters to be the most competitive in pricing. They were able to fit us in on a Sunday morning. The process was seamless. Spoke with the owner, Matthew, who was quick to respond to my questions. Then Alex, the scheduler, was able to set up my appointment immediately. Rigo, our technician, was prompt, very professional, and efficient. He arrived on time, worked quickly, and did a thorough job. He completed our water installation within an hour. Rigo reworked the earthquake straps for safety and we have a new gas flex line and sediment trap. Everything was performed in a safe manner. He cleaned up the area in our garage and disposed our old water heater. Now we have hot water and everything is back to normal. Payment and invoice was completed via email. Simple and easy. Thank you so much for your excellent work and service. read more

Water Heaters Masters - New installation - Water Heater Installation/Repair Near Me - Concord, California

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Start to finish, less than 24 hours. Professional, timely, good value for the money spent!

Amazingly FAST, courteous service with great price! Our 20 years-old water heater went out on Thursday night around 7:30 pm. It obviously needed to be replaced. It is old and leaked at the bottom. Water Heaters Masters came highly recommended from a friend. At the same time, I used Yelp to look for more quotes for the project. Interestingly, Water Heaters Masters' owner, Matt was the first to respond!! Very impressed with his fast communication, Thank you Matt. Then Alex contacted me and we set up an appointment between noon-2 pm the next day. The team arrived at 11 and I got a brand new water heater by the end of the day. The crew works fast and cleaned up very neatly. They came prepared!!! Thank you so much for your courteous, and super fast service. Your understanding of the urgency of the issue was very much appreciated!!! I am grateful for my warm shower and your wonderful service. I highly recommend this company. PS. We chose Bradford White 40L for standard household tank water heater. Check out their website for special discount offer. We got $50 off which we are grateful. read more

Our hot water went out the night before. I checked the water heater and saw that the pilot was out. Couldn't figure out how to ignite it. I called the number on the water heater and Rigo came out within a couple of hours. He lit the pilot. Checked the voltage on the igniter and advised that it's still good for the foreseeable future. Didn't charge for the visit as he only had to ignite the pilot. Very professional. Would 100% recommend. read more

We needed to replace a tankless water heater with a newer model. Got the estimation in the following day's morning, and the installation was done in a few hours after. Our technician Rigo arrived on time, was very professional and efficient, clearly explained all the options and details, and finished the job as estimated. We are very happy with the service and can highly recommend it. read more

Add me to the list of 5 star reviews. Had Umberto out twice: once for an overdue maintenance, then another time to replace my 20 year old recirculation pump. In the process of replacing my pump Umberto was able to bleed the hot water line of air that was introduced by another company that sold and installed my water heater. Have a few more years left on my tank then going tankless with Water Heater Masters. read more

I'm very DIY, but I also know what my limits are. Natural gas appliances that are acting weird and making explosive noises absolutely qualify as above my grade. Had a water heater start sputtering and coughing while I was taking a shower. I knew it was time to call some certified pros. This happened at 8pm on a Wednesday, so deffo after hours! I'd had the burner assembly of the heater out before to clean it, so before I called I got the model number and all of my details ready, including photos and videos of the malfunction. The person who picked up the phone not only took all of my info and listened carefully to my problem, they also helped book an appointment only 12 hours later, 8am the next day :D The next day (which was this morning), the certified tech was exactly on time. He took one look at the video I had shot of the noise and knew exactly what the problem was, but he still took the time to listen to me describe the issue, show the burner assembly, and then answer any questions I had. He ended up recommending that I replace the burner assembly unit (and gave me tips on how to replace it), but also walked me through my other options in case that ended up not working. He was there for about 20 minutes and charged me absolutely nothing for the generous use of his expertise :) After I managed to source a part to replace the unit locally, I reinstalled and fired up the heater. It worked exactly as the service tech who was generous said it would. However, there was one small issue I was concerned about: the flame color didn't seem quite right. I called these guys back fully expecting to have to wait for them to schedule a visit so that someone could take a look and correct any mistakes I had made, but we were able to discuss the problem over the phone and no visit was necessary. I feel like I took advantage of these folks, because I didn't end up making them any money! The least I can do is tell everyone else how helpful they were. :D read more

Water Heaters Masters - The offending burner, which the tech diagnosed in seconds - Water Heater Installation/Repair Near Me - Concord, California

Reached out for a water heater replacement and IR was replaced same day. Quick. Fair price.

I totally recommend this company! Saved our lives! This review is about one or two months old so I can't remember all the details since I have "mom brain". But Alex and Mike provided Great customer service! Turns out, We needed a new water heater when we thought out pilot light just went out.. but it was also leaking water. Ugh, our pockets was screaming from the bad news. Lol. At least we have a new water heater that's up to date and better looking than the broken 30 year old one. Thank you so much for your help! Amazing!!! We couldn't be happier :) read more

Exceptional service. Our 19-year-old water heater started leaking over Superbowl weekend and needed to be replaced. They answered the phone on Superbowl Sunday and came out the next day (they offered to come out on Superbowl Sunday at no additional cost, but alas, hubby did not want to deal with the water heater that day). Had the new water heater in the truck and replaced ours within an hour at a quite reasonable cost. WHM made a stressful situation relatively painless and I highly recommend them. read more