Our old water heater went out and we contacted our home warranty policy. Once we were ready for the heater to be installed, water heaters only showed up on time and finished the installation to code in just a few hours. We are very pleased with our new water heater and would recommend water heaters only to anyone. read more

I had a bad thermocouple, according to the guy from the gas company, so I called water heaters only. On the phone the guy told me I needed a new water heater and it would be $3000. I told him the gas guy said all I needed was a thermocouple and he told me to change it myself and hung up. The thermocouple cost me about $9 and to his credit it was easy to change myself. But any business that tells you you need to give them $3000 to fix your problem before bothering to come out and give an in person assessment deserves one star. read more

Woke up in the morning water heater was leaking .so I looked on yelp found Water Heater only gave them a call there were able to come out in about 2 hrs . Thomas came out replaced the water heater did a good job answer all the questions I had. I would definitely recommend them if you need to replace or repair you water heater . read more

We have employed this company for our home's water heater needs since 1990. As always this technician, Brad, was a professional. He called 30 minutes before his arrival on January 11, 2019. He used protective covering for the floor. He was efficient, cordial, informative, and neat. Malinda and Mike read more

Michael here with another 5-star review! We had Ron out to replace our water heater on 11/26/18. He was super professional, very thorough and personable. He installed a new tank within a few hours and walked me through everything he had done. I was super happy that he was able to replace it there on the spot and not have to wait a few days. I would definitely use Water Heaters Only again! read more

My name is Chad and on Saturday, 11/10/18 we had our 75 gallon water heater replaced by Ron and Christian. These guys were kind, courteous, professional, and worked extremely hard and diligently. Every time I went to see how it was going they were working; I don't recall seeing them even take a break. The work they did was excellent and believe me our heater wasn't easy to install. As being located in the garage by law it has to be elevated 18 inches so this 75 gallon behemoth had to be hoisted up plus the space was especially tight. In addition the companies price was very fair; I had two other quotes the day before and Water Heater only was $500 lower than one and $1,500 than the other. read more

Thank you Water Heaters Only for the fantastic experience. Bradley our installer was so friendly, knowledgeable, professional and arrived promptly, which is so appreciated. We received a flyer in the mail and had been thinking of replacing our very old water heater, so we called them and they were able to come out the next day 9/21/2018. After Bradley left we had a question and called and Randy answered all our questions, he was a gem! I would highly recommend Water Heaters Only to anyone wanting a great experience. Thank you from the Davison family, we love having hot water again!!! read more

Just had my water heater replaced. I am satisfied with the service. Tony did an excellent job. .

Brad came out today, 7/30/16 and installed a new water heater. He did a great job but it took 7-1/2 hours which seemed like more than it should have taken. In his defense 2 hours of that time was waiting for approval from a warranty company. I would use them again. Dean D read more

Highly recommend Water Heaters Only Neil was professional, articulate about the problem, how to correct and efficient with his time and materials. A true trades craftsman, represented company and customer in professional, respectful Manner. Order Number FN3660658 D. Strowger read more

Our old tank water heater went out on a Sunday and Water Heaters Only, Inc. answered our call for help. But the real gem is Mike Cohen, who called to say his ETA was 20 mins. and arrived forthwith. We decided to go tankless, something we had wanted to do anyway, but also because Mike was a man with knowledge, experience and enthusiasm. He showed up at the appointed date and time and did a fantastic job with the installation of the Tankless Water Heater, explaining what he was doing and what each step was for. The care that he took to place the unit and where to place the pipes to make it aesthetically pleasing was a great and welcome surprise. He was positive, polite, kind and worked so efficiently and expediently. Furthermore when we wrote the check it cost exactly what he quoted us, with no extra charges. We are very happy! Yay for Mike! read more

Discovered a leaky water heater the afternoon of May 8, 2017. Called Water Heaters Only and they sent David Pullen within an hour. Ordered two water heaters that met my expectations. upgraded my installation of both units to meet new earthquake standards for San Clemente. Had me up and running again with a couple of hours. Cleaned up everything, was if it never happened. Very pleased with professional install. read more

A nice outfit and really care for their profession. I was deeply considering 3 options: standard water heater, tankless and forced-air. This firm focuses, it appears to me, on the standard water heaters but were willing to work with the forced-air types. The latter is a high-efficiency, high-btu (meaning good heat transfer) tanked water heater. However, because of costs and because this firm is easy to work with, we went with the standard water heater. The installer, David P., was prompt and courteous and did a nice and clean install. The new water heater, same size as the old, is working fine and appears to be better. If you are not into water heaters, these guys are great for you. If you are into the details then you have to ask questions and take some initiatives. Our water heaters was installed 6/7/18. Reviewed by Andrew C read more

This company really came thru with fast and professional service. They called in the morning to confirm the appointment time (as requested), arrived on time and carefully reviewed the scope of work with us. The installation went as planned and was completed on time. Dave (the tech) reviewed the instructions for operation with us before he left. We love our new water heater and appreciate the reasonable price. read more

David P and his assistant did a great job installing on 11/15/17. Moved stuff out of the way, replaced it when done and cleaned everything up. They were very polite and knowledgeable. They arrived in the middle of the 4 hour window I was given. This is the second water heater replacement by W.H.O. The first was under home owner's warranty and that installation was done well also. When I was getting quotes for this replacement, some where quoting 5 days. W.H.O was out to the house within 4 hours. read more

This morning we found no hot water in the house. Checked my gas line. All good. Checked the pilot light on my water heater and no flame. Tried igniting it and no flame, no spark. Drag. And here I have guest staying at my house. How embarrassing to tell them we don't have any hot water. Called WHO! Water Heaters Only answered quickly, and right away gave me a quote for the possible issues. Even gave me a quote on the worst case scenario (water heater replacement). Told me technician David Pullen will be out within an allotted time slot in the morning. David came within an hour! David was very nice and a great teacher for me and my wife on the handling and what to look out for on our water heater. He showed my wife where to shut off the gas, water, hot water in case of an emergency. We ended up with the worse case scenario as parts for our old water heater were not available due to being discontinued (and old). But we were discounted from the price due to being a repeat customer. Thanks WHO and especially David for being quick on arrival and installation. read more

Water Heaters Only is a great company! David Pullen came to my house today on Sunday and replaced my water heater 12/21/2014. He was very knowledgeable and did a great job. The whole replacement took 2 hours. Highly recommend this company. read more

Got a $150 for $300 of service off Angies list, so I thought I'd try them out. Scheduled appointment to have water heater installed, so I took the day off work. Promised me the water heater would be on the truck. When they arrived no water heater on truck. Gave me a written quote, then called me 30 minutes later and said the quote was inaccurate, it was actually $300 more. Coincidentally that was the same amount as the coupon I had; $300, hmmm. Found another plumber to install same heater for $500 less. Do your research people. read more

When we noticed our water heater was leaking yesterday morning, we immediately called our home warranty company. Within four hours, Brad from Water Heaters Only was here, installing a new water heater. He and his helper were fast, efficient, clean and did a great job. We're satisfied customers! read more

Do not use this company. They will charge $150 just to show up, overcharge for parts. They suggested I "buy a new waterheater for $1200 when my $6 part was SUPPOSEDLY on a backorder. They evidently don't keep Water Heater wiring in Stock (?) So they can totally gouge you. I wish I had just waited one day for Water Heater Man. They aren't crooks. read more

Great service by our Tech (Ron) and it is nice to be able to call a company and get a human on the other end 24/7. I hope to not have to use them again, but if I did they would definitely get the call. Also, I would definitely be requesting Ron to do the service also. Our service was 3/2/15, the installer was Ron G. (job name Fidelity) read more

Brad was our mechanic on 11/19/16. We were referred because of Fidelty. We had our water heater repaired. He was so professional and courtesy. He truly loves his job and spoke highly of the company. He was one time and communicative. Thank you, Brad!!! read more

My water heater went out on Saturday morning and I scrambled to find a quick replacement. Water Heaters Only offered the fastest replacement. The service representative was on time (actually he called 30 minutes early) and completed the job within the timetable communicated. Very professional with no surprises. read more

They repaired my water heater in June, and then in December, my house's radiant heater stopped working. I wasn't sure if the cause was related to the previous repair, so I asked them to come out and take a look. The same technician,Thomas, came out the second time. He did all that he could, but unfortunately, the problem was with my house heater, not my water heater. I paid the service fee and was still left with no heat. Thomas was great, kind and patient-he explained everything. And....... to top off the experience, a kind gentleman from the office called me 10 minutes later and informed me that they had torn up my check. What a wonderful Christmas gift!!!! Now that's how you run a business!!!! read more

My old tankless electric heater stopped working today, May 17. I went to Yelp to look for companies with good reviews. I found Water Heaters Only, INC and called them at 0808 AM. I explained my situation and David said he will send the technician between 1-2 PM to give me the estimate. It was around 1000AM when Mike, their technician called me to tell me he is on his way to my house so expect him in about 45 mins. When Mike arrived, he was very nice & friendly. He gave different options on how to fix my water heater issue. He was very honest and knew what he was talking about. I told him that I would like to just go back to the gas water heater and he said that is doable. The quote he gave me I think was very reasonable considering he had to tear apart the built-in cabinet where my tankless water heater was. I watched him do the work and I can say that he is truly an expert on what he's doing. He was fast, able to drill and place new tubings, and he even fixed the 'mickey mouse job' of my previous contractor to ensure the new installation would be safe and up to code. I was very impressed on how fast he did the installation. He completed at around 1430. He was able to put back my cabinet back just like before. He explained to me how to turn off the water heater in case of emergency & how the system works. I was very impressed with his work. He did not just do it fast but he did it with great quality. The best thing too was whatever the amount he quoted me, that was the same price I paid, no hidden costs & even did some extras for me. He provided a great service & we don't have to deal with cold water again. I would recommend him to anyone. Thank you, Mike, for doing such a great job! read more

My hot water heater died on a Sunday night and by 3pm the next day I had a new one! Dave in the office gave me all the info I needed and Ron installed it without a hitch. The price they quoted was the price they charged. read more

I woke up last Sunday morning to a small puddle in my laundry room. My 20 year old water heater was done! I called the number on the water heater (Water Heaters Only) and talked to Brad. I asked if there was an extra charge for Sunday and he said "No, but I can charge extra if that would help" LOL! I had to be out in the morning so we arranged for an afternoon appointment. He called as I was on my way home, and arrived shortly after me. Brad did a quality job and left everything neat and tidy! My new water heater is a 40-gallon Bradford White (made in the USA). Monday night, I told a friend who said the price was very reasonable. All in all, a great experience. read more

10/20/16 - Well the Water Heater didn't make it the fill 6 year warranty, and came up short just before it was to end in 6 months. Heater failed on a Friday night, 6 months left on the warranty, so gave WHO a call the next morning. Mentioned I was a previous customer, so they looked up my invoice and confirmed, and confirmed under warranty. Scheduled to send the tech out the next day (Sunday), which was fine since I was going out of town for the day (Saturday). Got a call from WHO Sunday AM, the day of the reinstall to give me a heads up that their truck had a radiator issue and they had to reschedule to the next day (Monday - Columbus day). I didn't deduct a star there because I know stuff happens, and it was a Holiday weekend. Just one more day of sponge baths... Monday/Columbus Day the day of service, got a pre-call from the tech (Mark) to confirm that I was home and he was on his way. The tech arrived and we discussed the work. I was quoted about six and one-half bills for the replacement, which I immediately balked! I expected to pay something (i.e. labor), but that was about two-thirds of the price of the full installation 5 years ago (about a grand), new heater and all! The tech suggested I call the office manager for a cost breakdown. After discussions with the manager, on repeat customer, customer loyalty, and an extra days wait, we agreed on five bills, which included three and one-half bills just for the truck roll...(The manager even offered to leave the water heater for me to install, if we could not agree.....hmmm.....don't know if that comment was serious, feeling insulted at my reluctance, or tongue in cheek...) We agreed on the revised quote and Mark set out to install the replacement. Judging by Mark and the previous tech Fabian, their techs do great work. New heater, strapping, vent/pressure relief line, new ball-type cold shut off valve, new gas valve and sediment catch line, and re-securing/reinforcing the exhaust the job was complete in about 2 hours. As the Mark was packing up, I passingly in conversation mentioned that this heater will give me a new warranty period, of which Mark corrected me, saying the the new heater is only good for the remainder of the existing warranty.....eh??? In any case, we had hot water again that afternoon. Summary assessment: Well, taking in consideration the replacement cost, and only the balance of the warranty left, I think that will conservatively cost them a star. Should realistically be two stars down, but I'll add one back for the competent and professional techs.... On the fence if I might call them again the future or not. Then again, when faced with an emergency, that are a known quantity, so it's possible. read more

Had our water heater replaced on 8/08/16 by David. We called after discovering the water heater was leaking and David was sent to take care of it the same day. He got the job done quickly, was very efficient, courteous and friendly. We've relied on Water Heaters Only for years and have always been satisfied with their service. read more

In the evening I discovered my old propane water heater was leaking and emailed a request for a quote to replace it. Someone called back within the hour, and setup an appointment for the next morning. Neil arrived and looked it over, told me what he would do, and came back in an hour with a new water heater. Two hours later everything was working, and he even added some shutoff valves (water and propane) which didn't exist originally. It was very evident that Neil takes pride in his work, and deservedly so. read more

Our Mechanic was Ron. Our invoice # is 1060940. We contacted Water Heaters Only because we have used them before when a water heater in our home started leaking. We were able to get an appointment the next day. Ron called as promised when he was on his way. He told us what the cost would be and exactly what he would be doing. He said it would take about 2 hours but he completed it in 1 1/2 hours. He did a wonderful job, left the area cleaner than when he came and explained exactly what to do if there was a problem. I will and have recommended this company to others. read more

We had Water Heaters Only to replace a Bradford White on 2/16/15 after we cancelled an order of Sears Kenmore installation, Sears local contractor charged us arms and legs for extra on top of the initial cost. We spoke to Charlotte at Water Heater Only OC main office, got estimated quote and decided to go with them. Ron called within an hour and showed up promptly, he is very professional and friendly. The removal/installation took about 3 hours to complete and went smoothly. The final bill came at the high side of the estimate but way lower than Sears Kenmore. We are please with our decision. read more

Thomas came to our Long Beach, CA home within hours of us calling. Our 15 year old water heater needed replacing. It was in the second story of our house, up a curved staircase. Thomas had the old water heater drained and out, the new one installed and working, in approximately 3 hours. He was completely professional and we highly recommend this company if you need a new water heater. read more

These guys have come through for me so many times that I can't count. They cover me for all water heater issues and I recommend them and trust them completely. So do my customers. My company is called the water heater pro and there is No Other Water Heater Installation company that I would recommend than Water Heaters Only. Thanks. By the way, I read the negative reviews on yelp just like everyone else. Miscommunication is not a legitimate reason for a 1 star review. Listen to what the Real customers are saying or listen to what other 5 star companies are saying. We wouldn't put our butts on the line for some fly-by-night company. These guys are the real deal. My name is Eric Englert . read more

My water heater was leaking and Fidelity referred me to Water Heaters Only. Ron Gautreau was the assigned technician and he came on 4/9/16. He was very professional and it was great that he was able to inspect and replace the water heater on the same day. His customer service skills are excellent! He was forthright and was willing to answer any questions. I also liked the fact that he was careful with my other appliance (dryer had to be moved since it was next to the water heater). Thank you Water Heaters Only for sending Ron! read more

So glad I found them! My water heater took a dump on us yesterday for the third time in a year. Having little kids, I wanted it fixed ASAP but I didn't want to pay an arm and a leg for weekend service. (It was Sunday, also happened to be Mother's Day) They advertised that they charged no extra for weekend service, and in fact, the estimate they gave me for repair was less than I had paid other companies to fix it during the week. Unfortunately though, the time frame conflicted with our Mother's Day plans so we arranged for them to come today. The technician called me in the morning and said he had openings 2 hours earlier than our scheduled time if I was interested. Yes, Please! Tony showed up and he was so nice and professional. I was leaning toward replacing the unit because after all the repairs I had already paid for I could have bought a new one. Tony was very honest and said he could fix mine, or replace it whichever I prefer. He replaced it and brought the whole set up up to code for about $400.00 less than I had been quoted by another company. Everything looks great and I enjoyed my hot shower! Thank you Tony! read more