I was looking to get my water heater replaced and the Water Heater Doctor gave me a great price and assurance with their warranty. I appreciated the work they put in to ensure everything is up to code (and then some additional safety measures!). Sam was the tech who came by promptly and he was friendly and professional. I also had my pressure release valve and spigot replaced. All good. Based on my research, they used a high quality Bradford White tank and Wilkins PRV, so I'm happy with that. I appreciate the quick responsiveness and willingness to answer my questions because I tend to be an overanalyzer. read more

Water Heater Doctors delivered a smooth and professional experience. From the moment I reached out, their responses were lightning-fast and their estimate was extremely competitive. They were transparent about pricing and recommended additional services to bring the installation up to current Orange County code. I confirmed this with another specialist, so I knew they weren't pushing unnecessary upsells. Everything was clearly itemized so I understood exactly what I was paying for. I communicated with Zach throughout, who provided excellent customer service. Whenever I reached out to him, he often responded within minutes, scheduled quickly, and was super accommodating when I had to move the appointment up. Initially, I was only getting lukewarm water, but when it turned completely cold the next day, I reached out after-hours. Zach replied first thing in the morning and arranged to move the appointment up to that afternoon. They gave me a 2-hour window (12:30-2:30pm), and Nick arrived promptly at 12:30pm, so I did not have to wait. He completed the installation efficiently in about 90 minutes, and cleaned up thoroughly. Zach even followed up the next day to ensure everything was working to my satisfaction. Compared to others I contacted, WHD offered a high quality service and craftsmanship at a competitive price. Highly recommend them to anyone looking for reliable, high-quality water heater service. read more

I contacted Water Heater Doctor when my hot water heater went out. He informed me that my unit was still under warranty from the manufacturer and I would be able to get the parts shipped to me for free. I very much appreciated the honesty and transparency that he showed. When the parts came, I chose Water Heater Doctor to install them, it was a very quick and efficient process. He showed up and told me that the part of mine which malfunctioned was very common and he fixed it very fast! I'm so glad he saved me a couple hundred dollars and love that they were not greedy. Thank you again!! read more

Went about a week without hot water while waiting for the manufacturer to send parts. As soon as I received the parts I inquired with the Water Heater Doctors immediately and they came out and fixed the issue same day! They're very professional and provided some information that I was not even aware of. Very honest business that is super affordable and best of all, they don't try to upsell you like many other inquiries I've received. read more

It's been a long since I've written a review. Sam did a great job! He patiently explained all the work that was needed and provided a fair priced quote. I liked the fact he was happy to answer any questions through out the process. He's a pro! read more

They are undeniably the best you can hope for. They helped me quickly. They didn't charge me because the issue was able to be resolved with an email. They could have come over and charged me which is what others would have done. But no. Not them. They are as honest as they come. Highly recommend. read more

They responded quickly and helped me contact the supplier to arrange for on-site installation of the new machine on the same day；and Daniel is professional person and explained Patiently read more

These guys are knowledgeable, professional, friendly, and super cool. They came to my house a fixed a pilot light problem expertly and quickly. Hats off to the Water Heater Doctor! read more

I'm really happy with my experience with water heater doctor and them replacing my hot water heater. Regardless of them having a full schedule that day, they still managed to fit me in as the last appointment since the next two days didn't really work for me. Dave was in contact with me over the phone and over texting so it was really nice to always know what was going on and what time he was going to show up. Dave is really professional and you can tell that he is good at what he does. He was able to disconnect my old water heater quickly and put the new one in fast as well. He gave me a rundown of everything I needed to know after he was done. I feel like this business focuses on hard work and customer service. There's no questioning on if they are going to charge you more or pull a fast one on you. Thank you Dave !! I really appreciate their willingness to work with my crazy schedule. I have a new hot water heater the same day my old one went all because these guys went above and beyond for me !!! read more

Excellent vendor from top to bottom. The technician showed up on time, knowledgeable, friendly, honest, helpful and very cooperative. I had some concerns about the precise location of the piping and he made adjustments to address those my concerns. He answered all questions thoroughly, never tried to upsell anything, used quality material and workmanship and delivered a top-notch service. The dispatcher provided great communication throughout and followed up after the work to make sure everything had been done to satisfaction. This wall done at a reasonable price. That's what I expect from all vendors and will reward such vendors with more work, will refer them to anyone who needs similar service and will personally use them again. read more

Water Heater Doctor - Plumbing Near Me - Irvine, California

Our 19 year old water heater had stopped for a while, but I was able to turn it back on again. I was worried that something might be wrong as it made strange hissing sounds. Zack called me a suggested not to put any money into fixing or maintenance and to just use the heater until it completely dies on us. He could have easily come over and charged something for servicing or sold us a new heater. I can't comment on the work they do, but they seem to be honest people and give good advice. We will definitely go with this company once our heater give up completely. read more

I had very pleasant experience with them, Cody had good constant communication with polite and friendly manner, taking information in detail and diagnoticed by email, and Sam came and inspected throughly with polite and friendly too, and found out the problem of water dripping noise was not from the water heater leaking, made me so relaxed. read more

This company is amazing ! They responded to me during the holidays and helped my tenant repaired the water heater. Zach guided me obtaining the parts from manufacture and everything went smoothly. I would highly recommend this company to my family and friends. Thank you Water Heater Doctor !! You have my 5 stars!!! read more

Pros: fair pricing, timely service, great communication, did EXACTLY what they said they would do, guarantee product, will see if problems but they seem to be the type of company that will stand behind there work and really want long term relationships with their customer, and finally very practical and not trying to oversell. Cons - none read more

Best service in the OC! Called the Water Heater Doctor at 7:00am will an emergency water heater issue. Received a phone call back within 15 minutes from a gentleman named Zack. He educated us on the possible problem and sent a service technician within the hour! Sam was our service technician, he provided install and even cleaned up the garage area where the water heater was installed. If you're in the Orange County area give Zack a call for the BEST service, quality and value! read more

Zach and Sam were awesome! We called first thing in the morning when we saw our water heater was leaking and had a new water heater installed the same day. Very professional and resonable pricing. Would recommend highly to anyone with water heater issues. read more

Such an amazing experience with Water Heater Doctor. If you're looking for someone to get the job done correctly make sure to call them. After speaking to Dave on the phone I felt very comfortable with moving forward with his services. He was extremely descriptive about the problem I was encountering and why my hot water had stopped working. He even gave me an estimate over the phone for no charge. Dave was extremely thorough with the repair and made sure not to miss a thing. Lastly, Dave mentioned that he also does plumbing work, which is great to know. I will definitely be using this company down the road if/when I encounter another issue. read more

Great experience with these guys from start to finish! I requested a quote online, and they called me that same day set up a time to fix my water heater (working around my schedule). Marcos showed up right on time and was super friendly and professional throughout the appointment. He diagnosed the problem very quickly and was kind enough to keep me in the loop throughout- explaining the issue he found, what he was going to do, and how long it would take. I was afraid prices on this type of repair would be insane, but compared to other companies I got quotes from, they were super affordable, which was a relief for my husband and I! So glad they were able to get us in before my friend visited this weekend so she could take a hot shower! Thanks so much! read more

This company deserves a great review. Our water heater died and these guys took care of it very efficiently and quickly. They were polite and educated ya on our options. Best of all I was able to use my credit card. After requesting a quote online I got a call within two hours. They quickly diagnosed the problem, got the job done and cleaned up well after they were done. I had compared prices online and they came out very fair. We were having hot showers again by the next afternoon with our new tankless water heater! Thank you so much. read more

Kelly, thank you sooo much for helping me out! She told me where and how to find the information I needed for my water heater. It actually isn't as easy as you would think there's a lot of labels and writing on the heater, I had no clue what I was looking for. She sent over my information to Tyler and let me know he could squeeze me in between two of his jobs he had going on for that day. When he arrived, he looked at our water heater and immediately figured out the problem. It seems like they really care about helping you out. I'd be happy to recommend them to anyone in San Diego!! read more

My water heater was spraying all over the place, and these guys got here promptly, left them while I went to get my kids from school and it was fixed when I got back. Great Service, will use again if/when needed for other plumbing needs. read more

Great service and good people. They were able to repair my hot water heater with only a few parts. They didn't overcharge me or try to tack anything on the price. The technician was nice a professional. 10/10 would recommend. read more

All I have to say is WOW! These guys are amazing!!! They really care about their customers and it shows! I have only used them once but my experience was so great I wouldn't hesitate to call them again. Their customer service is great. They are kind, patient and heard me out when I was telling them my concerns. Since my water heater went out I was worried I was going to have to replace it instead of repairing it and that's not what I wanted to do (holiday money should go to gifts, right?). The technicians told me the repair was possible and that I could go a few more years without having to worry about it needing to be replaced. NOW THAT'S GREAT! They were also on time and courteous. The technician called me 20 minutes before he got to my place and was right on time. He was outgoing and friendly. He explained what had happened without being too technical or talking over my head, because seriously, who knows a thing about water heaters anyways? Thats why we needs specialists! =) These guys listen to your needs and get the work done right! I will be sure to call them again down the road when my water heater actually needs to be replaced!! read more

I can't say enough about The Water Heater Dr. Dave came out, he was through, polite and explained things so I could understand. The estimate they gave me was fair and they did the repair for exactly that price. I hope I don't need a plumber anytime soon but if I do I'll call on the Doctor and team! read more

If you're searching for a great business to get your water heater replaced don't look anywhere else! These are your guys! Friendly staff members over the phone and Tyler did a great job installing my water heater. This was my first time calling a plumbing company and I had no idea what was wrong or if I needed it repaired or an entire new water heater or what...but they explained everything and my water heater was actually a lot older than I realized. After everything was said and done I got the new water heater and I'm very happy with everything from the water heater itself to the customer service I've been given. I highly recommend them for your water heater troubles. Fast service, friendly staff members and good water heaters. They do not disappoint. read more

I would give them ten stars if I could but I guess five stars will just have to do! Tyler was great. He was on time, he was helpful, he was knowledgeable on all of my questions about water heater and so much more. He got my water heater running again after it stopped working earlier this morning. Keep up the good work guys you have won another happy customer! read more

I would give this place more stars if I could. They did an amazing job. I found them after looking through all of their amazing Yelp reviews and knew I wanted to go with them when I needed my hot water heater replaced. They have great customer service skills. After being in the service industry for so long it's nice to find people who know what it means and follow through with it. When I called they were friendly and answered my questions. They fit me into their schedule with no problems. When Marcos came over he was ready to work. He told me everything he was going to do before he did it (which was awesome.) He got to work and did the job in a short amount of time. Overall he was very professional and very nice. Very happy I went with them!! They CARE about the customer and not just making money. read more

If your lucky Dave will be the one handling your problem. He was early, very professional and knowledgeable. Got straight to the point, offered options (water heater repair/replacement) I took his advice and he went to work immediately. My water heater was so bad it was leaking junk everywhere and there was mold building up on the wall. He took his time and cleaned up the entire mess. Took out the old one and put in the new one with no problems. And by problems I mean there wasn't an uh oh moment like something else was wrong that was going to cost me money. I didn't get a chance to compare prices with other plumbers; therefore, don't know whether the price was reasonable. But overall, impressed with the service. read more

Definitely will recommend Dave at Water Heater Doctor to friends and family. On time, professional and very informative. Great customer service. It was a last minute thing that happened with my 10 year old water heater, just stopped heating. Did not know who to contact or what was wrong, I don't know nothing about water heaters D: Came across this location. Right away did they not hesitate to come check out what was wrong. Went over details with me and the best option was to just get a new one. Got a better brand and he was in and out in no time with installation. I liked that they were very good with their pricing, and options. A+ read more

These guys are professional, fairly priced and true experts at water heater repair. Marcos was able to diagnose and fix my issue all in one day. Very pleased with the customer service and expertise. Highly recommend! read more

Very satisfied with the service from the Water Heater Doctor. I called them when I noticed the water wouldn't heat up even after a few minutes of waiting. They were able to book an appointment for me within 24 hours. Sean was very professional. He patiently answered all of my questions and explained what was wrong with my water heater. He was also very friendly and I could tell that this company values their customers. He also did a great job fixing my heater and efficiently too. I will be depending on this service again in the future! read more

Marco gave the best service. He was a straight forward guy and listened to what I wanted and what I needed. I told him I wanted the same exact water heater that I previously had before. He got me what I asked for. He installed my new 50 gallon Bradford White tank for me. I couldn't of ask for anything better. If I could them 10 stars I would. read more

Service is amazing, great guys. They are water heater pros, when I called in for a quote on a new water heater, they gave me a great price and a fast appointment. Instead of the regular water heater I opted for the tankless version and I am impressed. Works great and will be easy to maintain. The istallation was easy and took about 4 hours. Give them a call, they will be sure to take care of you!! read more

I would recommend this place for sure. Professional staff who has availability to help fast. When their plumber realized he needed a different part to get my hot water heater fixed he ran to the store super fast and came right back. It's nice that they went out of their way to make sure they got the job done within one day. I'll use them again if my hot water ever stops working again. read more

I wanted to write this review for Zach. He really helped me out by fitting me in as the last appointment of his day. At first he mentioned he was too busy and asked if the next morning worked for me. Unfortunatel,y it was a bad morning and I really needed it done that night. He said he would just have to come late at night which was great for me. He did two different repairs on my water heater and it's back to normal. This review is long overdue since I had this repair done last month but seriously thank you so much Zach. Worth the money! read more

I am so lucky! I found these guys before I had to go out of town and I didn't think I had any chance of getting an appointment before leaving. They made sure to not only get me in before I left but also to get my invoice out to me before leaving as well. The second I noticed that my hot water stopped working I knew I couldn't let it go the whole weekend without it being serviced. Their technician Zach was excellent and had a wide range of knowledge when it came to water heaters. He did a few repairs and even turned up the thermometer for me too. If you're in the San Diego area looking for someone to help with your water heater I wouldn't use anyone else but these guys! read more

They saved the day!! I highly recommend this place for hot water heater repairs or installations.  I was not looking forward to a difficult process of getting a plumber out here but they made it super easy.  They set up my appointment, fixed my hot water heater, and sent me out my invoice shortly afterwards.  I am very happy with them and am so glad to have hot water again! read more

Woke up this morning and my shower wasn't getting hot! Called these guys and Tyler came out, knew exactly what the problem was and within an hour my shower had hot water again! Tyler was knowledgeable, fast, and friendly will definitely be using these guys again read more

This guy is fantastic! I was completely caught off guard when our water heater went out and was not prepared for the extra expense. The Water Heater Doctor was able to get us an appointment the next day, showed up on time, and was extremely professional and understanding of our situation. We were able to resolve the issue in a cost effective way. I will be keeping their number handy and will be recommend to friends as well! read more

Best place in San Diego for hot water work. I was recommended by them from a friend. Their pricing is very reasonable...the customer service on the phone and in person is amazing.... fixed my water heater quickly with no up charges. They were very knowledgeable and were happy to explain things to me, which I really liked. If you need work done call them they are awesome!! read more