After our pool was built, two years into enjoying it, we noticed the plaster was faded and the tanning ledge was incorrect when we opened for the season. It took the entire season for Ryan to arrange for someone to inspect the issues. The plaster specialists said they could help, but we had to pay upfront because they wouldn't put anything on Ryan's account at Waterline Aquatics. We discussed the issue with Ryan, and he promised to rectify it if we covered the $6,000 repair. Since then, Ryan has been unresponsive. In December 2025, I texted him, and he replied, "I will call you tomorrow." It's now April 2026, almost pool opening time, and still no contact from Ryan. We are now seeking a new company to assist with opening and maintaining our pool. read more

I scheduled a pool closing and it was 5 weeks before they could get to me. The day prior, they asked at 9:00 in the morning if they could come that day. I was not home and they would not be able to get the cover out to close the pool so I said No, it would have to be on the scheduled date. The day of the closing I called and left messages to find out what time they would be there. They never returned any calls and at 3:00pm, they sent an email saying they would not be closing my pool since they were understaffed....wait, it took until the late afternoon to figure that out? Then they said they could reschedule for the following week but I would have to pay for the closing in advance. That was the final piece of evidence that made me very suspicious of their professionalism and ethics, which translates into poor quality work normally. I wont have anything to do with them. read more

Stay far, far away from these guys. I don't know who their fan club is - but it isn't us. Our experience was that Ryan Hart / Waterline Aquatics took our (substantial) deposit, made a bunch of excuses, and then literally vanished with our money. We spent over a year chasing him, taking him to court (won), and garnishing his bank account to get our deposit back. In summer of 2022, we signed a contract and gave a deposit to Ryan/Waterline for a pool to be built by the following Memorial Day 2023. Ryan assured us that it would be a simple job. Over the Fall/Winter of 2022, we reached out numerous times to check that Ryan had what he needed. Ryan was prompt, responsive and led us to believe he had filed the permit, had what he needed, and that everything was on track. In Spring of 2023, he blew his scheduled start date. No sign of him, or any of his crew. Calls to him went to voicemail. Emails took over a week or more to respond. When he finally did respond, it was with excuses. Something was off. In mid-April he sent an email to inform us we would not have a pool by our agreed-to date because of "permitting issues". Turns out he hadn't actually filed for permits when he said. He then made more excuses, saying with the 'new' information he received, it would be - at best - late September 2023 before the pool would be completed. His lack of responsiveness and careless behavior throughout this time was unprofessional. We lost faith, and at that point no longer believed what Ryan was saying. So we fired him. According to the terms of his contract since nothing had been done it was possible to terminate and get a full refund of our deposit - and that's what we asked for. It was then that Ryan completely vanished. We called. We emailed. We sent letters. We engaged a lawyer who attempted contact. No response. Ryan was just (poof) gone. Our money? Also gone. We were left with no option but to take him to court. Even then, he never once showed up or responded to any of the court proceedings. It was like dealing with a ghost (yet his social media accounts showed high activity from him). We easily won our case in court, but had to actually garnish his bank account in order to get our money back. When we reflect on our experience, we believe that Ryan must have been struggling for money, and probably decided that keeping our deposit was the cheapest business loan he'd ever get. Covering our court fees (which the court required him to do) was far cheaper than paying current interest rates. :( It was a long, costly and painful ordeal. We post this in order to save others from our experience. read more

We are first time pool owners and we have heard the horror stories of dealing with pool maintenance companies. Waterline Aquatics is the complete opposite. Waterline Aquatics does an excellent job at keeping our pool sparkling clean. Having them handle all of our pool maintenance needs makes pool ownership easy and enjoyable. They very reasonable on the electronics upgrades as well as a pump replacement we had completed this past season. We highly recommend them for all your pool management needs. read more

When I first reached out to Waterline Aquatics, I was impressed by their immediate response regarding having someone come out to provide an estimate for an inground pool. We promptly made an estimate appointment and when our appointment date arrived Ryan showed up on-time. Ryan was very professional and walked our yard to take measurements and discussed options for our pool project. Before leaving he indicated that we'd have our pool estimate by the following week. Fast forward almost 8 weeks later and after multiple follow-up emails we finally gave up on receiving our pool estimate. We're definitely moving forward with our pool project, but it won't be with Waterline Aquatic, which is a shame because they started off so strong and professional. read more

Quick response, excellent service and fair pricing! Thankful to find such an honest pool company in Waterline!

We have had great responsiveness from this company. Ryan is very knowledgeable and thorough in his work. We appreciate his initiative and dedication to good customer service. We would recommend him without hesitation!! read more

We contacted Waterline Aquatics for some pool repair and renovations by phone and didn't hear back. So I followed up with an email thinking that perhaps the number on the website was incorrect. I got an email that someone would be able to come by the following week "Tuesday or Wednesday bo later than 3:00 pm". I replied that I would be available on Wednesday morning. Never heard back from them so I assumed we were all set. Stayed home from work, it is Wednesday and I still have not heard back from them. I have tried calling and left a voicemail message and I've resent an email - nobody ever contacted me back. We figure the job will cost over $15k. I know things can get busy, but how does a company expect to stay in business if they don't even call prospective customers back? I know my clients would have my head on a stick if I did that to them. I gave them 2 stars, because I really have no idea if they are good at what they do and I don't want to slam them if this is a simple oversight. I will repost if things change, but for now... Not impressed. read more

Hands down, Waterline Aquatics is THE BEST pool service company in the area. If you are not already using Waterline, do yourself a big favor and call them. After dealing with quirky local pool companies for the past ten years, Ryan Hart and his company were a godsend. I cannot praise this company enough -- very knowledgeable about pool maintenance, honest, punctual, and fair prices. It doesn't get any better than that. read more