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    Watson Chevrolet

    2.4 (179 reviews)
    Closed 8:00 am - 8:00 pm

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    Service entrence

    Came to the service department, for an oil change it was an easy drop off the person to help me out was pretty good, pick up also was very simple made a payment and out the door I went

    Very nice!

    My experience sure was OK, I was very excited to get a new car unfortunately, they didn't have what I wanted but they got me into a good car! They help me out with financing and good recommendations, Overall good people

    Went in at 4:40pm and they close at 5. Understandably they were upset at my late entrance but anywho, i had a chat about a part and the price difference that the parts were being sold in store vs their online parts store and he told me that they could mark up their prices 500% on the customer and that since they are the dealership there isnt much i could do. I bought my car there and didnt expect to hear that . Pcv hose origional price 20 bucks. Ended up being about 50 bucks . I DONT TRUST THEM

    Damage or poor workmanship they caused while repairing

    I wouldn't buy a car from them. I was supposedly on a waitlist to order a new Corvette for 2 years. I say supposedly because whenever I called to see how much longer it would be, I never got a straight answer. Then they would call and try and sell me a used one for more than the new one I wanted would cost. They always seem to have a lot of new ones, but couldn't order one for me. I'm guessing because I wanted a base model. So I called Phoenix dealers and got on their waitlist. I got a call a week later, ordered it, and received it a few weeks later. And paid less because taxes are less in Phoenix. Now more problems. I bought my new Corvette in Apr 2024 in Phoenix. On 1 Jul, with less than 1000 miles on it, I noticed the paint chipping around the headlights in 4 places. On the internet I saw this is a known defect. There's a service bulletin concerning it, number 22-NA-081, dated Apr 2022. This made me mad with GM/Chevy because they have known the issue for years and not done anything to correct. SO, DONT BUY A CORVETTE UNTIL THEY FIX THE ISSUE! I was told by Chevy Customer Service to bring the vehicle in to Watson Chevy for pictures and inspection to see if under warranty, which I did. I was told it was covered and bring in on 29 Jul for repair. I dropped my car off for 10 days to be fixed. I picked the vehicle up 7 Aug and the original damage looked repaired. There was unfortunately a small area of new damage/poor work done that they agreed to repair. Nine days after getting my car back, only one trip later, I noticed the same damage back that had just been fixed under warranty, one spot worse than the first time. Again I was asked to bring it in for pictures and approval, which I did on 23 August. It was agreed that I would bring the car in on 9 Sep for repair under warranty of the chipping. I thought I was being nice not having Watson Chevy pay for a rental car this time, and agreeing to not put my stripe or emblem back on yet in case the paint chipped again, as that costs them money. 16 Sep I picked up my vehicle and looked good. Mind you as of this point Watson was working with me to try and resolve my issues, and I blamed GM for sending out an inferior product with known defects. Soon after I was told by Chevy Customer Service that they could not offer me any compensation for my inconvenience as she was told the damage was my fault and not covered by warranty. I was very confused and mad. Speaking to the dealership I was told that a GM rep, who they would not identify, told them it was my fault as the front bottom center rubber piece was scratched along the bottom so Chevy wouldn't reimburse the dealership for the last repair. This "damage" they refer to is from backing out of my driveway going 1 MPH. The damage would not occur if there was no manufacturer defect!! Watson Chevy is now unresponsive to mine, the Better Business Bureau, and Chevy Customer Service requests. They finally gave me my stripe and emblem, but now I have to pay someone else to put them on. All I am asking for now is paperwork on what they did, and a letter explaining what happened with the warranty issue, as they said the last repair wasn't covered by warranty and supposedly they won't ever cover it again. They never have given me a final invoice on either repair, and I have been asking for over a month. They give me paperwork that has no mileage in or out or date in or out. They also did a terrible job putting the vehicle back together. I have an extra screw in my trunk and the area around the wheel well is not lined up correctly. What started out as them being helpful has now turned into a lot of frustration for me.

    Cristopher P.

    I purchased a 2021 Sierra 1500 in November of 2020, it currently is sitting at 20k miles and still covered by Bumper-to-bumper warranty. On 4/17/2022 I was driving down a paved road when my passenger rear tire went flat. Upon checking the tire, there was a 3-4-inch blowout on the wall of the tire. I was able to change the tire using the spare underneath, this was my first time using this tire since purchase. After winding down the tire I noticed several burn marks along the spare tire from where it sits on the frame while stored underneath; there is literally rubber burned onto the frame. This was very concerning as it is the only place to securely store a spare tire on this model of GMC truck and it is a big liability not knowing whether the spare tire is structurally safe to drive on. 4/17/22 was easter Sunday so no dealership/GMC customer service was open, on Monday morning 4/18 I called GMC to set up an appointment at Watson to have these issues repaired, they said it should all be covered under warranty (tire being a sidewall blowout not caused from "normal wear and tear"), and the spare tire defect needed inspection to calculate a fix. I brought the truck in around 11a on 4/18 (GMC was able to escalate this due to safety concerns driving on a tire that has been burned by the frame). I worked with Tyler Fitzgibbon and Gabe Stearns who took the truck back and brought it back within an hour saying that they will not replace the spare because the dust on my truck was proof enough I was off roading, and that the burn marks across the spare is "just the way it is" in GMC and Silverado trucks. There was nothing they would do. Let me start by saying that I have always been proud to drive GMC/Chevrolet, I purchase a new truck every few years and the way in which I have been accused for trying to get a brand new truck with less than 21k miles on it repaired for factory issues has made me never want to come back to Watson or even purchase another GMC/Chevrolet again. Tyler was new and just relaying information, but Gabe acted with complete disrespect, raised his voice at me and told me he wouldn't not do anything for me, this was an issue I needed to address with GMC and to get out of his service department. I am in awe at the way he is allowed to treat customers, especially when it comes to customers who buy brand new. Regardless of the issue, they did not offer a solution and left me to drive on an unsafe tire with no permanent or temporary fix. I believe the spare tire issue is a factory defect that warrants its own recall, also the spare tire should be covered under bumper-to-bumper warranty as it is not from "wear and tear". This is wrong of Watson to treat customers in this fashion and Gabe should be held fully responsible for the mishandling of this case. After escalting this to GMC executive resolution team, they took several days explaining they would find a solution and apologized for the way Watson acted. When I heard back from the executive team at GMC, they had an engineer tell me that this was perfectly fine, that's how they are designed... they are designed to burn rubber onto the frame of the truck.. it may be fine for a year.. maybe 2.. but what happens when that spare sits for longer.. this is wrong and they know it but its all about covering their own ass. Maybe save yourself a headache and buy a Ford.

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    9 years ago

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    12 years ago

    The continual follow-up pressure to give salesperson Lotanna a 5 star rating on my customer survey was ridiculous and unprofessional.

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    Page 5 of 5

    Ask the Community - Watson Chevrolet

    Review Highlights - Watson Chevrolet

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    Milennium Motors

    Milennium Motors

    4.8
    (16 reviews)

    Punchline: just took my vehicle for its first oil change 3 months after purchase and the mechanic…read morewas swooning. He said every single thing on this car under the hood is like brand new and the motor surely doesnt have 150k miles even though the vehicle does. He literally said "where did you buy this? I would buy a car from them in a heart beat." Longer version: First off, I wanted to wait several months before posting this (hate seeing used car dealer reviews the day after a purchase!). My experience buying was excellent but more importantly the car has been excellent. I bought a 2006 toyota highlander with about 150k miles back in July. I since moved to chandler and brought the car back when I thought I had a headlight issue that in the end was just me not knowing how to use the car. Mike not only showed me how to use it (embarriaing lol) but when he realized I now live out of town and we miscommunicated about it (he thought I was just visiting chandler due to a poorly worded text on my part), he felt so bad he insisted I take $40 to fill my tank. That was so kind. Lastly the experience of buying the car was optional as well. No games or gimmicks, fair prices, and mike and his wife (sorry forgot her name) were kind and even told me to go home and think about it if I wasnt sure. Highly recommend.

    Mike and Jaime are both gems! They are basically family now, especially since my whole family goes…read moreto them for our car needs! Mike likes to keep the old part to show what was wrong and what he changed. Prices have been reasonable and fair. Highly recommend!

    Cactus Auto

    Cactus Auto

    2.6
    (87 reviews)

    Recently visited this dealership because I received a mail lottery ticket, and it stated I won a…read moreprize. When I went to the dealership, they tried using my confirmation code to match the number on the board and said I didn't win and said they also ran out of earbuds to give to people who didn't win. I stated that the serial number determines the prize awarded, but they disagreed, even though it says it on the ad. When I was getting ready to leave, another employee talked to me and confirmed that it is the serial number you need to compare to the board, so no one at this place has the same information theyre sharing to people. Regardless, I made sure to compare the serial number to the board and didn't see a match either for some reason. My question is, What is the point of having the lottery card game and saying you need to match the symbols if it doesn't mean that you're going to win anything? That's false advertising. Additionally, I also called the "winners call" number (since I thought I won something since I had a match across on the lottery ticket) and entered in my confirmation code, and the line confirmed that I won a prize and it's been reserved, but why even have that number and make the person go through all these steps if the dealership says you lose anyway? Your ad is incredibly misleading and if you made tickets for everyone to "win" just so that they could come down to your dealership for a prize that doesn't exist, then that is super lame. If this is how your business operates, I can't imagine what sketchy "promotions" you'll lie to people about in order for them to buy a car. TLDR; business sent out lottery tickets and I got all 6 in a row; called the line and it confirmed I won a prize, went to dealership and they gave me incorrect information and also told me I didn't win anything and they ran out of consolation earbuds.

    I had been looking at this vehicle for a very long time until I had saved enough to finally…read morepurchase. The distance to the dealership is 6 hours away and explain that I do not need financing and want to see the final numbers before I travel there but willing to put down money to hold the car ONE DAY; That took them forever and guess why... They added $2200 to the price from the day prior. Added a doc fee of $699 and then lied about getting a refund on my the amount of tax they were going to collect This place is SHADY ASF!!! I WOULD BE EMBARRASSED AND ASHAMED TO WORK THERE!!

    Precision Toyota of Tucson

    Precision Toyota of Tucson

    3.0
    (572 reviews)

    Precision Toyota -- bought my first car here today. Funny enough, not a Toyota, but a BMW…read more Overall, the experience was great. The GM, Mr. Stewart, was very kind and professional, and the best salesman of all time has to be Ryan Moore. Ask for him if you go there -- incredibly smart, patient, and helpful throughout the entire process. However, if there's any talk about a manager and you hear the name Loui/Louis... run the other direction. A previous manager had already given us a lower number, but once Loui realized the earlier offer , he refused to honor it. Instead of working with us, he let his ego get in the way, walked out of the conversation, and because of that, we didn't buy the car that day. Ironically, we called the next day, explained the situation, and they fixed the price anyway. So Loui, if you're reading this... guess who got the price you said was impossible? Moral of the story: Precision Toyota = great. Mr. Stewart = great. Ryan Moore = the GOAT. Loui = no bueno

    This review is about the service department…read more I own a Toyota Camry and received a notice about a recall of the airbag sensors. I called and spoke to someone who said that they would need to order the parts. A few days later I was notified that the parts had arrived. I called and made an appointment using their after-hours automated service, but when I arrived a few days later at the appointed hour, they had no record of my appointment and said they would be too busy that day to handle it. I don't know why my appointment didn't get registered, but anyway I made a new appointment. I brought my car in the second time and they took care of it. They told me it would take four hours, but it ended up taking about six.

    Watson Chevrolet - car_dealers - Updated July 2026

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