I bought a certified pre owened f150 from this place and with in the first week of having truck check engine light turned on, engine was knocking, truck was shutting off due to fuel system problems, smoke came out of exhaust took it in 2 times and they kept telling me nothing was wrong with truck. They told me to take it to ford across the street for diagnostics that they would cover all cost that there computers cant read problem. Ford couldnt get me in for a few months so it put me past 90 days which is not my fault this pos dealers dont have proper equipment . I did get extended warranty which i regret because they didnt do anything for me. But after finally getting diagnostics from ford it came out my cam phasers are bad which over a period of time will affect my engine and price to fix is 4k to fix. After getting that info they charged me for the diagnostics because watson didnt wanna cover it even though they told me to take it. After finding out what was wrong with truck tried talking to watson to see how to get situation resolved. They kept passing my calls around from edmund, to Gabe which is the director of service which i would never recommend that guy he wasted my time so much first started with that he would take care of it and never called back i checked back in with him and he had forgot all about me said that he had got covid and forgot but he would get back to me and after making me wait again he began to ignor me and had edmund call me and tell me he couldnt do nothing to figure it out with sales. After all this made me take days off to get bids for them from ford to show sales the cost. After this they ignored me again. So i called again to talk to sales and got ahold of Kade which again said he would figure something out and again got ignored and never did anything for me again. Truck is breaking down and shutting off on me due to cam phaser my timing is off truck is over geating. So called again and talked to Zin which is a manager and told me i took to long to take it in that its my fault. Which they never said to take it in they just ignored me to avoid fixing the problem. So they made me take it in again and kept truck for a week to do there own diagnostics to see what was going on. And they pretty much told me the problems im having are due to cam phasers but they aint going to cover it and warranty doesnt want to cover it that i have to cover all cost even though warranty covers engine and tranny and cam phasers that are a main part on engine. so warranty is a joke and so is watson. Not only that the cam phasers were a recall on these trucks so this part should have been tooken care of regardless. This was my 2nd truck from they and my first truck was a new silverado i got in collision and had to deal with there collision center and that was also a horrible experience. I so regret even going back for my second truck cause look what they did to me. So if your looking for a car or truck DO NOT COME HERE!!! You will most definitely regret it i will never go back and i would never recommend them NEVER! I even left Joe watson emails and voice mails and never responded not once so what a great way to run your business Joe you can tell that guy really cares lol so again DO NOT!! come to this place for a vehicle as you can tell they have alot of 1 star read more

We had our AC go out in the brutal months of July in Arizona. I have a gaggle of children that I have to drive around and it was not ideal. It was so hot outside, we were melting, so we took our car to Watson. We have used them in the past and had gotten the AC fixed about 18 months prior and thought something had gone out again or was under warranty, so we took it back to Watson for repair. They took it in, got it blowing cold again. We had to pay 1800 dollars to get it up and running again as it wasn't a warranty issue from previous repair. The vents were blowing cold again and we were pleased. We then went out of town on a 2500 mile round trip vacation and when we hit Phoenix, the back vents were not blowing cold. They were barely blowing and our kids were melting and sweating in the back seat. I was livid. Mama Bear went full out crazy with my kids hot in the back after we had just paid 1800 dollars to fix this problem! After we returned, we took the car back to Watson and were a bit unhappy. We felt that they had not re-connected something because it was blowing hard when we took it in, but just hot, now it was barely blowing in the back at all!! They took it in and saw the back blower was dusty and thought it was possibly clogged. This didn't make sense to us. We figured it was a mis-connect and that they should cover it. Initially Jerry quoted us 1400 additional dollars if they had to replace blowers and or other components in the back. We disagreed. We felt there was some error that had caused the issue since it had been blowing hard before we took it in the first time. We didn't feel we should have to pay anything if it was on their end. We had a discussion with Gabe the service manager and he agreed that something wasn't right and agreed to investigate on their dime. Come to find out, in the hot blistery sun, the AC vents had separated where they meet at the roof and the air was blowing into the roof and not out the vents. Watson stated they could glue them back together, but we were concerned this would happen again if not better fastened. They agreed to rivet and glue the pieces together and only charged us 275 for labor to fix the problem. It turned out it was a new problem, not their fault. The best part of this whole deal was we never had to go out FULL KAREN on them as they were all willing to sit down, listen to our concerns, and come to a reasonable solution so we were not hit with more thousands of dollars in charges. Now the air is coming out hard and cool and it's like an ice box in there! We are grateful to Gabe, Jerry, and the service team for being so awesome and reasonable and helping us out! read more

Service Dept. Stay away from Jerry! I had my Cobalt that is like brand new, 31,000 miles on it and spic and span inside and out taken to,Watson. I have been there before whe Mike Christmas was my service man. Things were great! I let my cobalt sit in storage for 2 yrs. never driven. It had a dead battery of course and bad gas from sitting too long. So normally they would drain and at the most clean the fuel system out and either charge the battery or sell me a new one. Right? Simple enough problem. This shyster Jerrry calls me up and tells me my car need 2,000 dollars worth of work! I said what? He said you need all new fluids incl. brakes, transmission, radiator flush and coolant, oil change, a new fuel pump, a cleaning of the fuel system and new filter for it. I was ticked to say the least! I knew he was lying! Did he forget I've owned that car since day 1 and have serviced it promptly and treated it like a baby and stored it inside of a garage. It was immaculate like it came off a showroom! It's a SS 2008 BTW. So I run down to my mechanic whom also works for Chevrolet in Iowa. He gets on the phone to this shady dude! He starts asking him direct mechanical questions and Jerry didn't have the answers to them. He didn't have the codes, he never even started the car to see what it was doing. Nothing! Just ripping me off! So my Chevy Gatage tells this one to go ahead and put a new battery in, change the oil and clean the fuel system out and that the filter would be clean as the whole thing was being dropped and cleaned anyway. This Jerry kept saying what if? This happens and what IF that happens? And on and on! My Chevy Mechanic said I'm sure it will be fine but if you put it all back together and the check engine light comes on, we will cross that bridge IF we come to it, but, I will want the codes from you before anything else is done to that car! So Jerry gets nervous, and goes over each and every figure and number with him several times. He kept coming up with 1,060 dollars. My Mechanic from the Chevy dealer in Iowa said I'm adding this up and it's coming to 860 dollars! Where is the extra 200 Jerry? Oh then Jerry admits he's making a mistake. It is 860 dollars! Now I'm willing to spend that for letting a perfectly new car sit for 2 hrs. Stored. But 2,000 and wanting to strip it of everything. It's ridiculous! I have yet to go pick my car up and when I do, I will follow up with this review. Thanks to my Chevy Dealer in Iowa, we WILL keep this Comoany HONEST if we have to force it like it seems we already have! My recommendation is STAY AWAY! CROOKS! until my next review, have a great day! read more

"Watson Chevrolet: A Disgusting Dump of Shameless Crooks and Filthy Thieves Who'd Sell Their Own Kids for a Dime While Robbing You Blind" Watson Chevrolet is a disgusting pit of crooks and liars who'd rather spit in your face than treat you like a human being. This dealership is a walking dumpster fire, staffed by miserable bullies who thrive on making customers' lives hell. If you have any self-respect, avoid this sorry excuse for a business like it's a plague. When my insurance company sent repair checks to Watson Chevrolet by mistake, I thought picking them up would be simple. Big mistake. I walked into a circus of pure hostility led by a fat angry woman in her 50s who clearly hates her life because she's too ugly and fat to ever get a partner. This bitter tyrant snapped at me like I was stealing her lunch, lying through her teeth that the checks were only in Watson's name and barking that I had no business asking for my own money. Her venomous attitude was matched by the rest of the crew, who rolled their eyes, huffed, and acted like I was a pest for daring to exist. Every step was a fight. The staff stonewalled me with smug grins, refusing to check my ID or look at my paperwork, as if they got a kick out of screwing me over. They flat-out lied to block me from my funds, probably hoping I'd cave and let them pocket the cash or force me to use their shoddy, overpriced shop. The place looked like a junkyard--greasy floors, cluttered counters, and a vibe that screamed "we don't care." Their lies and intimidation tactics didn't just waste my time; they left me fuming and stressed, unable to fix my car because these lowlifes wouldn't hand over what was mine. Watson Chevrolet isn't a business; it's a con job run by petty, power-tripping jerks who'd sell their own kids for a buck. Their customer service is a sick joke, and their ethics are nonexistent. I'm hauling them into a legal mess for this stunt, and they deserve every bit of it. I've dealt with plenty of auto shops, and Watson is the scum at the bottom of the barrel. Take your car anywhere else--literally anywhere--unless you want to be lied to, bullied, and ripped off by a pack of miserable crooks. Zero stars, and that's generous. read more

This review is about my very positive experience with two gentlemen, Watson Chevrolet and General Motors. I purchase my beautiful Chevy Malibu Turbo from them in 2014. and have always followed up with service and repairs from Watson's Service Dept. Recently I started having an engine problem. My Fixx tester showed a bad cylinder issue. I called and made an appt. with my service rep. Jerry Rivera. The technicians found a bad cylinder that could not be repaired and would require a new engine. I only had 118K miles on the car. I was devastated, as the cost of a new engine was over 9K. I am 76, recently retired and now on a limited fixed income, with slowly dwindling savings, due to the high cost of living and medical issues. I called the Service Director, Gabriel Sterns and discussed with him my plight. I just could not afford the high cost of the repair nor was I able to buy a used car. Gabriel and Jerry worked with GM to help me cut the cost of the new engine to half and they also provided me with a rental so I was still able to get to my Dr's appt. etc. I can not say enough about these two wonderful gentlemen and how they helped me solve my problem. I love my car, it's a gorgeous Pearl color and it has to last for as long as I am able to drive. I am forever grateful to Gabriel, Jerry and Watson Chevrolet! read more

I just bought a value car from Watson Chevrolet yesterday and had the most pleasant experience. I was immediately greeted by Junior Gonzalez and even though it was hot outside he was more than willing to walk to the back lot to show me the value cars. He had a fun personality while still remaining professional. He was very transparent about all of the cars, and not once pressured me into buying a more expensive car or more than what I needed. My purchasing situation was a unique one, and both he and Tommy Crawford went above and beyond to make sure I was able to leave with my new car. Cesar, who helped finalize the purchase also had a great personality while keeping it professional. Even though the car I bought was only $4,000, Junior made me feel like I was buying a $25k+ car, and even drove my car up the ramp to the show room for front door service! I couldn't have asked for a better, more pleasant car buying experience. I only wished I could have afforded to buy something more expensive, because he deserves a better commission! All the sales associates I encountered were very nice. I would definitely recommend others to try Watson out, and I look forward to doing business with Junior again. read more

I put a deposit on a 2020 2500HD just to find out that it was sold to someone else days later. I was called and offered a refund instead of other options by the sales team...I asked if I could put my deposit towards ordering a new 2021 and they said no problem. 2 weeks later I get a call about a 2020 that they have in stock and after not being able to come to an agreement it turns out they never even ordered my 2021. I was told straight to my face by 3 different people that my truck was ordered and should be 8 to 10 weeks. Jim (sales manager) said he would call me back on many occasions and I had to reach out to him each time... I have been a Watson customer for over 15 years and that is where it will end. My last conversation with Sammy (sales) was about ordering my truck. He is one of the people that assured me that it was ordered and decided today that they actually did not order it. These people will say anything to try to save a sale but in the end it seems they dont need your money. This is not how you treat any customer let alone one buying a $70k truck. Save your money and time and go to a dealership that wants your business... read more

Made an appointment to have my car check out here because it felt like my transmission was having issues. I told the service person the issues I was having with my car and he dismissed every one, making me feel like an idiot. It was as if he didn't want me to leave my car, he just kept telling me everything sounded fine. I have never had a service person make me feel so stupid for bringing in my car before. I left without my car being checked out and will take it to Jim Click where I purchased it from. I will never go back to Watson for anything and absolutely never buy a car from them if that's the way they treat their customers!!!! read more

Just purchased a 2022 Duramax and the process was good. Smooth transaction and we purchased sight unseen and never even test drove a new HD Chevy truck. Juan our salesman and Cesar were easy to work with. In this economy its tough to get a deal and for me it wasn't about the money as much as it was the right vehicle and right dealer to buy from, we made a excellent choice on both. Give them a try down there in Tucson, good weather and lots of good food...we missed it all since we had the truck shipped to us out of state. They even made sure that process was smooth. AAAA++++ dealer in my book! Thank you again Juan!! read more

I am assigning a 1 rating because my Chevy Cruze experienced its fourth problem shortly after I acquired it last week. The vehicle had not undergone any diagnostic tests when I attempted to trade it in. The Chevy service department failed to address an additional issue that Bill Luke later discovered. Consequently, I decided to part ways with the car and vowed to never buy another Chevy again due to the unsatisfactory service I received. In light of my husband and I expecting, we opted for a Lexus, known for their superior reliability and safety. read more

I just bought a car over my lunch hour! My husband and I were looking at cars on Sunday (easier when no one is around). I saw a few I liked and checked out the prices on their internet site. Monday morning I called and was able to get an appointment with Luis Perez that same morning. Wow! Luis was so professional and kind. I had some concerns over my credit but he got me approved within minutes. I was then off to Sergio in the finance department and again WOW! He was just as friendly and easy to work with. I highly recommend Watson Chevrolet! read more

I made an appt for my 4th oil change at the dealership claimed was free. When I got there I was told it was no longer free because I went over 24K miles. (now @ 25,894) however I was also told when I purchased the car that I only needed to change the oil every 7,500 miles I was very disappointed that my rep Jerry R did not call me to let me know the time was running out. I thought I got 4 free oil changes no matter what. Also my oil change with an appt ran over 3 hours long. read more

The worst customer service I have experienced in over 40 years. It was so bad that I contacted the CEO of General Motors to complain that they should loose their allocation of the high performance cars, and should loose their sales bonus because the sales people and general manager actually have no moral compass. Imagine the scene from Pretty Woman, but instead of a rude sales woman, replace them with masogonistic men. Go anywhere else... go to ORiely Chevrolet in Tucson. read more

I have had much better experiences in the past. Pretty disappointed in my last visit.... Asked for a ride home 2 miles away and I was told NO initially because one person called in sick. While I was being told no about 12 employees were standing around chatting... I had to ask one of the drivers I knew for a ride. Usually my truck gets a vacuum and a wash. This time I got it back in the same condition. Customer service has definitely declined..... read more

Chris Corbaley was a pleasure to work with. He far exceeded our expectations. He found us the truck we were looking for, kept us fully informed during the entire process, found added savings/rebates we weren't expecting and was a true professional. The entire process was easy and hassle free. We couldn't be happier. Thank you Watson Chevrolet and especially Chris for a wonderful car buying experience. I have no doubt we will be repeat customers. read more

I've been going to Watson for years and I still get the best service there, it's like they want me to come back or something? lol you can tell this place is family owned, they tend to treat you like one of their own. I've been to the body shop more than I'd like (teenage kids driving) and never once had a problem, a couple times they actually finished my car before the day was even over. love this place to buy and repair, recommend to all! read more

Ervin can't say enough good about this salesman. He not only was perceptive of our needs, he made our shopping experience a pleasant one. He did not come across as high pressure or we would have been out the door - we have done that in the past at another dealership. Nice to be able to shop local and feel very comfortable in saying I would without hesitation refer folks to Ervin and Watson. See ya next time we want to spend some $$$$. read more

This was my first experience purchasing a new car and also purchasing from a dealer and the staff at Watson Chevrolet were great! I met with Bert Rios on a recommendation from my uncle and he was a great help in getting me into the car that was right for me and Jason Ryan in the Finance dept. was amazing. Everyone I spoke to was friendly and professional and I will definitely be sending friends and family to Watson in the future. read more

I just purchased a new Camaro from them. Best car buying experience I've ever had. I was in and out in less than 3 hours. Jeremy was my salesperson and got me the deal I was looking for while respecting my time! I've had experiences with buying cars that take a whole 8 hours or more to get the deal you want. I was happy this wasn't one of them. I'll recommend this place to all my friends wanting new cars. read more