Been having trouble finding a good cleaning service in LA, but finally find it. They did a deep clean, everything felt good, and will be using them again. read more

They give discounts in exchange for reviews. I used them for about a year. Most of the service was good. Some was ok. Price was solid. I'd occasionally have someone no show or reschedule last minute. The last visit, the cleaner used vinegar on my marble sink and ruined it. The company kept insisting it was water spots and could be washed off (it can't) and have now ghosted me when I asked for their insurance information. I'm guessing they don't have any. With so many housekeeping options, go with another company that doesn't pay for reviews. read more

I've never written a negative review for a housekeeping service before. However - This was absolutely unacceptable for a deep clean. Your cleaners showed up with no equipment except 2 spray bottles and a broom. I asked if they had a vacuum and mop. They ended up borrowing my vacuum and mop, then when I asked the person I booked with for them to leave since they didn't have proper equipment, they sent in photos of them holding MY EQUIPMENT to prove they brought the proper supplies. They argued when I asked them to leave and return tomorrow with a vacuum, mop etc. for a deep cleaning. Against my better judgment, I let them proceed with the deep clean once they didn't leave. In short - the two cleaners did not deep clean the house in any sense. No room was deep cleaned and I paid extra for windows, oven etc. but none of it was done We left for dinner when they were less than halfway through the job. I have an 1800 sq ft 2bd/2ba apartment. 20 Minutes later I get a text saying "your clean is complete!" All I was offered during the appointment was a 15% refund ... when they showed up WITHOUT A VACUUM for a deep clean? First and last time booking most likely unless they send someone else tomorrow to fix this horrific job. read more

See all

Very quick, efficient, did a great job. Arrived timely. Would recommend. Great service

There's nothing better than being able to problem solve on a bad experience... kudos to Eva for taking responsibility and offering a solution to an initial difficult start. Hopefully this is how we end us next week is the appointment read more

Subpar but passable cleaning. The cleaners seem to rush through everything and several obvious spots were missed. The house was left with a strong bleach smell. I spent another hour or so after they left to clean all the spots they missed. So much extra grossness from their dirty rags. There's an app or website for booking, but it's not too intuitive since the pricing didn't show up accurately until 2 days after the service. Everything was communicated through text. I also received a bunch of different numbers and spam through them during and after the service. Towards the end, the cleaners were trying to leave quickly without asking for my final check. They claimed they cleaned it but obviously didn't, so I had to step in and point out a few areas that still needed wiping down. Also for blinds and shutters, they only cleaned one side and not the other. I wouldn't recommend them for my future cleanings. read more

Overall the service was good. They arrived on time and it took them a couple of hours for the clean of a studio apartment. The end result was decent and definitely better than what it started as but some spots were missed. Nothing we could touch up. The part that bugged me the most was the reason the cleaning took so long was because the cleaner would work extremely slow not for attention to detail but because she was talking on the phone to a friend the entire time and would get caught up in conversation and stop cleaning. read more

The good: they cleaned better than the last 3 companies I tried Things that could have been better: 3 people plus a young child showed up for a 1500 sq ft house. Some people may like this but a) that makes 6 people (including us) in the house which felt a little crowded with no for warning b) they didn't ask if their child can sit on the couch they just told her to go sit. Now, I'm not going to make a big fuss about that because I know the kid must have been out on summer break and the parents didn't have a baby sitter. BUT, they can ask if it's ok. Also, they spent just about an hour cleaning... going so fast banging the walls, and passing over things. My house is basically already clean so they thought they could just splash water around the tub and wipe the mirrors. But didn't clean the toilet, wash the faucets or sink. Didn't wipe/dust behind the TVs...I asked the lady is there always so many people with her and she said yes- that way she can clean more houses. I'm not mad at the hustle... but they need to clean my house too. So they went way too fast and didn't pay attention to details. But they knew what to clean better in relation to other people that have come. I tried to speak this out with them instead of leaving this honest review. But I called and they put me on hold then hung up. I think they could be worth a try but I won't be using them again. read more

We requested a deep clean ($264) for a move-out deep clean service (1bed/1bath). The crew (2 women) arrived 1 hour late and showed up with minimal supplies. We had also voiced to the crew that we had paid for a move-out deep clean service. We proceeded with having them do the service. We were contacted less than 1.5 hours after their arrival stating they had completed the job. Within that time, someone had reached out asking which walls we wanted cleaned, however we had missed the call. Upon inspection, it appeared that none of the walls had been cleaned and when we provided feedback to the manager, the manager stated they had cleaned certain walls despite having pre-paid for multiple wall cleanings. Needless to say, the job was unsatisfactory and a waste of money. Our property manager had to hire additional deep cleaning services (which was deducted from our security deposit). Would NOT recommend this service and would encourage utilizing a personal recommendation. read more

Easy to sign up and the team is always quick to respond and confirm new bookings! Our go-to cleaning team.

You're going to think Wave House Cleaning is too good to be true, but it's the real deal. Easy and quick to book. The price is right, and the staff are very good at what they do! I do not hesitate recommending them and will continue to use Wave on a recurring basis. read more

They did an excellent job cleaning our home! Everything was spotless, they were professional, and they were wonderful with our big dog. We are hiring for a monthly service now! read more

Well third times a charm and glad that we kept trying... The cleaners today were thorough and I was very happy to hear the younger one hum while she worked! Kudos to manager Eva and Maria who really did personify excellent customer service trying to remedy things that were problematic and they came through!! read more

Been using them the past couple years, and Wave has always been efficient, when cleaning, and good at communicating arrival times on the day of, and once they're at the house, it's been a good experience. read more

They always do a great job! They're on time and friendly and I never have to worry that something will get missed. Has gotten more expensive over time so this might be on the pricier end of cleaning services in LA but they're reliable. read more

I've been quite happy with Wave House Cleaning. The cleaners do a good job overall. Booking or rescheduling is easy. The company is responsive with good customer service. A good value! read more

The Wave app made booking incredibly easy and straightforward. I loved how seamless the process was, especially the option to add extra services with just a tap. Vilma was amazing! She's extremely detail-oriented and did such a thorough job. Every corner of my home was spotless, and she went above and beyond to make sure everything looked perfect. I really appreciated her professionalism and care. Highly recommend both the app and Vilma's cleaning services. I have already scheduled my next cleaning read more

Unacceptable, Unprofessional, and a Complete Waste of Money. This was hands down one of the worst cleaning services we've ever experienced. We requested the "deep cleaning service" to clean out an empty apartment. The crew showed up 1.5 hours late, and after barely two hours of work, they claimed they were finished -- despite the apartment still being visibly filthy. My husband immediately noticed grime and grease everywhere. He wiped the kitchen counter and backsplash with a paper towel, which came up brown with dirt. Instead of addressing it, the lead cleaner, Viviana, called over her daughters to give them an impromptu lesson on how to clean -- on our time -- and then complained to my husband that she doesn't get paid enough to afford proper cleaning products. They also didn't bring basic equipment like a step ladder. When my husband pointed out that the toilet hadn't been touched, Viviana said she didn't bring gloves. As for the floors, they claimed those were cleaned too -- but another swipe with a paper towel turned up black with dirt. Only then did she admit they didn't even bring a mop. At this point, my husband -- who hired a cleaning crew, not trainees -- was stuck teaching them how to clean. He showed them how to properly clean the stove burners. They left grease and grime between the range and countertop, and when asked to clean underneath, they refused, saying they don't move appliances -- something every other cleaning company we've used has done without issue. Because they were so unprepared and unequipped (no Windex, no mop -- the bare minimum), they had to return the next day to finish what they couldn't do the first time. I was home this time and immediately noticed that the apartment didn't even smell like cleaning products had been used. I had to walk Viviana through everything they missed: filthy faucets covered in mineral deposits, smudged windows, dirty floors, inside cabinets, greasy surfaces, unclean fridge and freezer (which we paid extra for), and smudged wall plates. I left for two hours, came back, and nothing had really changed. The glass shower door was still dirty. When I asked why, Viviana said again, she didn't have Windex. And as if this wasn't bad enough, I heard noises coming from our laundry area -- they were using our washing machine to wash their dirty rags, and even left hair in our dryer. Our apartment is only five years old, with barely-used appliances and fixtures. It was a basic job that they were clearly not trained or equipped to do. In the end, I had to do the cleaning myself. This company is completely unprofessional, unprepared, and should not be in business. Do not waste your time or money here. read more

See all

I give my cleaner 5 stars for being friendly but overall the cleaning was very basic for the price you pay. I was hoping to get a cleaning that would be better than my own which is why I hired a cleaning service to begin with but that was not the case. Definitely overpriced and under delivered cleaning. read more

Excellent cleaning service and friendly crew, also priced accurately, I would highly recommend this company for house cleaning service

30 min before our first appointment we were told the cleaner couldn't make it that day, so we rescheduled for the next week. The second week the cleaner didn't show up again so we asked and were told the cleaner will be one hour late. We really wanted to love this service because the review is so good, but are very disappointed by this experience. read more

Been using WHC for a couple of years. Very convenient to book, efficient, reliable, flexible & great communication.

The first time I hired this company , Wave cleaning, a woman showed up with her children to clean. I thought I was hiring one person, not their children. The cleaner explained they were going to help her so I ended the visit immediately. The second time a year ago I hired Wave cleaning and they told me the cleaner would stay until the house was done. An hour into the cleaning she told me she was scheduled here for only 4 hrs and that the company lies to everyone. She finished only a few rooms of my house. I complained to the company and they said they would investigate and figure out an amount to reimburse me. So much time went by and it did not happen. They told me they would give me a discount next time. I have a fractured rib and foot now and am having an operation in a few days. I decided to try then again since they said it was a mistake what happened. So I told them I just want one person in my house and how much will it be and that my house takes all day. They said the cleaner must finish. If it takes 2 hrs or 15 hours (spoke with Veronica) and another person, ). They will finish my house. I told them I want only one person as I have pets separated in my house. I thought everything would work this time. They are very nice on the phone. Unfortunately they are dishonest. My cleaner showed up with her bf and I was confused. They said they work as a team. I said I hsd told the company to send only one person and they said yes confirming that they understood. The price was well into the 300.00 range. Even worse, the cleaner said in 4 hrs they have another house to do scheduled by the company. She said my 4 bedrooms meant they would only clean my 4 bedrooms, nothing to do with the rest of the house like the kitchen. So every 4 hrs they go somewhere else and in the phone and through text no matter what they will lie to you. They are Not ethical And are dishonest. read more

I have used their service twice. The first time was AWFUL. The cleaner postponed three times, I told them there were dogs and I arranged it so the dog walker and cleaner would be there at the same time but she kept postponing . She didn't want to enter the property because she was scared of dogs even though I explicitly said there were dogs and why I arranged for the dog walker and cleaner to come at the same time. The cleaning was supposed to be for 10 am and she didn't come until 4 pm. Wave House offered me a free cleaning as compensation for the inconvenience. However even though it was "free" they have continually harassed me for payment. We supposedly cleared the confusion a few weeks ago but now I am again receiving messages for non-payment. This company is hit or miss. The cleaners are always late. I was really happy with the last clean but the harassment about non payment despite the cleaning being comped, has left a bad taste. read more

Paulina and her partner did a fantastic job cleaning our VERY dirty apartment - it hadn't been deep cleaned in a very long time. They were very thorough and were here for much longer than we expected them to be. They were able to clean areas and appliances that we have been unable to! They were on time, brought all of their own supplies, and Wave was in constant communication with me since the moment I booked the appointment (which was very easy). I recommend and would use again! read more

I had to reach out a second time to follow up on my issue with being charged twice for the same service. I was told it would be escalated to accounting. A few days passed and I received a call from a supervisor (Lucia) who was finally able to clear it up. I received email confirmation and I see a pending transaction in my bank crediting me. Lucia also offered to do a free cleaning based on the circumstances, which I thought was a nice offer. I was not extremely impressed with the trouble it's taken to get the billing issue resolved, but I am willing to give their cleaning another try. read more

See all

Great cleaning and easy to use service! I use them as a general contractor and realtor. Thank you Wave!

Still loving Wavehouse. The website makes it extremely convenient to book and adjust times and they always do such a thorough job!

I've had a mixed experience with Wave House Cleaning. At times, the service wasn't too bad -- I would say the cleaning was acceptable. One thing I do appreciate is their convenient online booking system, which made scheduling easy. Because of that, I decided to give them another try. Unfortunately, this time was a total disappointment. I ordered a deep cleaning, but the results were far from what I expected. Many areas were either left untouched or poorly cleaned. For example, the bathroom floors weren't mopped, the faucets weren't cleaned, and there was still hair and other debris left on the shower floor. It didn't look like any wet cleaning had been done. It seems, they don't know the simple cleaning routine. What surprised me most was that while cleaning under the dining table, they didn't even move the chairs. When I pointed out the poor quality of the cleaning, the response I got was that my house was "too dirty" and they had to leave for their next appointment. That was extremely unprofessional and frustrating. Overall, this was a terrible experience. I would say that their management also did poor job when they got about the terrible cleaners' performance in my house. They promised me to resolve issue quickly, and from that time four weeks have gone, and I heard nothing from them. read more

See all

Rosa did a kick ass cleaning of our apartment today...very thorough job. I would definitely request her in the future. read more

Wave house is both thorough and reliable. They have always been great with my needs and respond very quickly, whether it's to book something, reschedule, or handle any change I want to my booking. Their cleaners are great, and their customer service people are very friendly. read more

Always very friendly and does a great job!! Also always has availabilities throughout the day

The convenience of wave is so great! The flexibility for scheduling is so helpful for people with busy schedules! We have been using them for a while now- having the cleaning help is worth it! read more

My landlord required me to hire professional cleaning services before I moved out of my apartment, and I found Wave House Cleaning through Yelp. Laura was quick to respond and answer any questions I had about the cleaning, fee, and logistics, and she helped me set up my appointment and account. I ended up having to reschedule my appointment (which was easy to do in the portal). I guess I chose the wrong date, which I thankfully realized right before my desired cleaning appointment time. I called the number provided on Saturday afternoon, and the person who picked up was able to find someone to come out within the next half hour. I was really grateful that they were able to accommodate my last-minute request, especially since that was my mistake! The cleaners showed up with supplies and asked what they should prioritize. They were done cleaning my kitchen and bathroom, mopping, and dusting the blinds/window sills in about an hour. Overall I'd say they did a great job, although there were some missed spots here and there (mainly by the windows). I just needed Wave House for a one-time cleaning this time, but if I ever need professional cleaning services again, I'll definitely book an appointment with them! read more

I can't say enough good things about Wave House Cleaning From start to finish, the experience was seamless, professional, and stress-free. The team arrived right on time, fully equipped, and ready to get to work. They were incredibly thorough--What really impressed me was their attention to detail and respect for my home. They were efficient but never rushed, and everything was put back perfectly in place. Communication was clear and friendly throughout the whole process, and scheduling was super easy. You can schedule online and they contact you with text messages. Good pricing also. Whether you need a one-time deep clean or regular service, I highly recommend wave house cleaning It's so nice to come home to a fresh, clean space! Thank you for making my life easier and my home so much cleaner! read more

The new cleaner they sent over to a terrible job left the place a mess and even broke my kitchen faucet and I have yet to be compensated. I paid for a deep clean, and the lady told me when I, embarrassed, had to point out the dirty corners, said that my place was just dirty and left. It's been in review for a month and they're clearly not addressing it and waiting for me to forget about it. This company is hit or miss, but I certainly wouldn't work with them again not unless you want the mess you started with and for them to break your items and not compensate you. read more

See all

Great service !! Helpful booking. Patient. Solid cleaning ! Hepa I would definitely recommend read more

Booking the cleaning was super easy! The cleaner was prompt, friendly, and did an amazing job with the service!

The best cleaning service we've tried in Long Beach. Always professional, fast and leaves our house looking spotless :)

After my previous negative experience with this company, they had reached out to me offering either my money back or a free service. I believed that was thoughtful of them as it showed they care about their customers, so I decided to get a free service and give them a second chance. This time only 1 cleaner came, which I was a bit skeptical about considering I have a 2 story home, but Sarah (the cleaner) was efficient and thorough! She quickly and meticulously cleaned my entire house exactly to my standards. She was kind and understood what I needed to be happy before she left. Wave House Cleaning absolutely made up for their previous mistakes and I would certainly recommend this cleaning company for anyone looking for a house cleaning. I recommend you ask for Sarah as well! read more