Walked in at 8:05 PM and the dining room was closed... the website doesn't say the dining room closes early so that was a little surprising. No greeting when I walked in so I thought they might be closing early but they said they were open until 8:45 PM. The employees were nice after I started a conversation, but initially the employee at the register acted as if I was bothering her. The food was hot, although the tater tots tasted a little like freezer burn. I ordered a burger with lettuce wrap but, received it on a bun. The rest of the order was correct. We spent over $30 and the meal was just so so. The place was empty and I can see why after that visit. read more

Every time I get food here it is fresh and delicious. Today I got the crispy chicken salad bowl. It is fresh and delicious and crispy chicken. Just the way I love it. I think they used the best kind of lettuce for it where the iceberg lettuce turns quickly, and this keeps its color in shape very well. read more

Wayback Burgers - Burgers Near Me - Smyrna, Delaware

Food was terrible COLD AND JUST STRAIGHT GARBAGE. Small portions Not even picture worthy $18 for some ugly food read more

Three ladies working the front counter were unfriendly. My family of three came in for the first time and cheerfully said hello to them. They didn't respond at all. One of our orders was messed up. The food was good. Not a great atmosphere to hang out. Take your order to go. read more

I will say this place is very clean for starters. I was welcomed warmly by the staff as well, and she explained the differences I asked about with the menu. The price was pretty well set, and I didn't feel like they were going to take my left arm and my firstborn child. The fries absolutely slapped, definitely on par with McDonald's fries, fresh out the grease. The burger wasn't greasy, and def had a shake shake vibe to it. All in all, I'm glad to have had that recommendation, and if I do return to Delaware, I will be partaking in another meal! read more

We've been here multiple times. Quick service and food is always great! Burgers are awesome.

My husband and I were looking for lunch and came up on this place. After looking at the reviews we were really excited to give it a try. When we went inside the place was very cute but most of the tables were dirty. When we went up to the counter to order we were second in line, however, it took nearly 10 minutes to order since the person in front of us ordered one everything and there was only one register. I ordered a cheeseburger and my husband ordered a bacon cheeseburger. We also got a side of fries since they do not come with your meal. I appreciated that everything was cooked fresh and all of the vegetables were prepared fresh, however, the flavor of the food was very bland since they used no seasoning at all. It was very disappointing. They couldn't even season the fries when they came out of the fryer. The problem is salt doesn't stick to dry fries, it sticks better to fries fresh out the fryer. They did offer malt vinegar to use but it just didn't help. Overall a very poor experience and will not be going back. Just felt like a waste of money. read more

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The staff were amazing,very kind,the food was 10/10 ,the wait time was very short,I would definitely come here again

I absolutely love this restaurant but what kind of pissed me off was that they forgot to straw and I had to drink it out of ice. I don't like when I drink it out of ice but let's just get to the start I did it was take out so I never met the staff or anything, the food was pretty fire not like spicy like nice and the interior when I looked on the Internet, it was kind of nice like they should make restaurants like this at my previous review about Texas roadhouse I mentioned that they gave me food poisoning. This restaurant did not. They probably hired the best chefs in the world to cook gourmet burgers that were delicious, this was the best reveal I've ever made. Love you Wayback burgers. Maybe someday I can cash in the money. And buy some of your food. you just some cool dudes read more

This is the best place in town to get a great cheesesteak! The employees are so courteous and even give senior discounts.I also love their onion rings! read more

Love the burgers here!! I've been twice in less than a month while visiting Delaware and I have no complaints. First time, I ordered the craft your own (double) with fries. Second time, I tried the classic. They taste really fresh and they're filling. The sauces are really good as well - love the chipotle mayo sauce! I need to see if there's one closer to home. I plan to try one of their shakes but the burgers are so filling! read more

Wayback Burgers - Seating area - Burgers Near Me - Smyrna, Delaware

Food is always good. Service is always professional. Recently, we ordered dinner through the app. When we arrived, we were told that their milkshake machine motor just broke on them. The manager on duty was so very apologetic. They refunded the cost and offered free large sodas for each of us. Kudos to the manager on duty. I didn't catch her name but she is always so very friendly and positive. read more

Jakes is an amazing place for food, the only issue is the price of food, its nothing crazy but obviously more expensive than McDonald's or Wendy's, though the food and service are both excellent. read more

Lance is awesome he made an incredible shake of his own creation for me. It was an Oreo mud pie with mint and espresso. Food was good not great, but I think that it was consistent with other Jake's I have had. read more

Excellent food and the best fries ! Loved my impossible melt. Customer service was friendly and fast. Highly recommend.

One of the best fast food restaurants in the area. The Chili Dogs are fantastic! You will never go wrong with a Burger from here or a Milk Shake. They make all of the food fresh to order. The food is not warmed up. Cooked as you request. I think it puts the finishing touch on the deliciousness of the food. Always fresh and always on point. I have placed a picture of the Chili Dog. Bon Appetit!!!!! read more

Wayback Burgers - Chili Dog!!!!   Yummmmm!!!! - Burgers Near Me - Smyrna, Delaware

This is one of the better Wayback locations, and Wayback Burgers is what I recommend if you can't get to a Five Guys. They cook everything fresh and you can watch the process as they do it. They also have a pretty nice looking shop, fairly clean and I enjoy their retro items. I in particular advocate the cheeesy burger, which is a delicious vat of meat, lard, and a load of cheeses. The only thing I will warn you on is the pricing, since it's pretty pricey to eat out there. I'd also say their fries aren't the best in the area, but they do what you need them to. Great place to eat if you can' be bothered with the McD's near it. read more

This owner or manager is rude and tries to be argumentative even when you show him he is wrong with the corporate press release...have been to this location 3 times and all 3 has been an issue . Will never go back I would go to the one in Middletown or just save yourself the hassle and find a local Five Guys place as the burgers there are better anyway read more

This place reminds me exactly how Jake's quality and service was in New Castle County prior to their decline and now all of the locations are closed in the county. The staff are friendly and helpful and the food is satisfying. Now there milkshakes they are 5 stars by itself I LOVE them. I appreciate the burger/shake of the month in case you prefer to switch it up a bit. I will definitely recommend this establishment to family and friends. read more

Wayback Burgers - We love the shakes. - Burgers Near Me - Smyrna, Delaware

Pales in comparison, service-wise to the other location. It took so long to make my food and people after me were served first that I left! Not going back. read more

They got some mean burgers taste amazing and i love the loaded fries

Great environment and really good food choices. The shakes are my favorite and the price is cheap but the food is prepared on the spot and taste expensive. Good place for sure read more

AMAZING!!!! Ordered online on a Monday during lunchtime, I arrived at the time I specified and my food was already prepared. When I sat down I was surprised at how hot and fresh the food was as well as how my shake was still thick and not watered down. The double burger I had was perfectly cooked and not sloppy at all. Normally with that many toppings you end up with a sloppy mess at most burger spots, NOT HERE!!! The hand cut fries were at perfect temperature, not too hard and not soggy. The overall experience was amazing. Great staff, clean environment..... I WILL BE BACK REGULARLY!!!! Food and experience was so good I made it a priority to go tell the manager that they did a "GREAT JOB". read more

The burgers and shakes are on point and I appreciate the many options they have to customize your order. Most importantly the service here is on point and the employees seem to enjoy their work. read more

Food was cold and nasty, once it finally got here! It was just thrown together, and thrown in the bag, no condiments, plastic ware, or napkins. Very disappointing, will not return read more

Excellent burgers. It's amazing McDonalds can survive being next door after this place opened. Oops. Nevermind. This place is quality and doesn't have a dollar menu. So if you're looking for cheap, crappy food, don't stop here! This place specializes in good food at slightly higher prices. Look in the Clipper magazine for good coupons. Plus, as a bonus, once you order, they give you a receipt for 50% off on your next visit within 24 hours. Trust me, after you have one of these delicious burgers, you'll be cravin' another within 24 hours. read more

I love Jakes it's a little pricey best day to go is on Tuesday for the special. Staff is nice and food is good. Fish needs to be taken off the menu. read more

I went to this location for the first time and was very impressed with the employees at the Smyrna store. The prices were higher than the Middletown location that we usually go to for some reason, but the workers were very friendly and accommodating. I really felt like a valued customer even though they were closing soon. The serving size was good and the food was delicious. The only negative as I said was that the sandwich I usually order was a dollar more than the other location. read more

Came here with my daughter and we had The Philly and The Cheesey , Very nice experience and the the burgers were very good

Walked up to the counter with 2 people standing behind it, not really doing anything, and one standing off to the side. All 3 avoided eye contact, apparently in an effort to NOT have to take my order. Finally had someone look at me and ask for our order. Placed the order and was paying (partially) with a restaurant.com certificate. Again... excuses were tried in order to not take the certificate. Once I was able to prove that the certificate does NOT expire, the order was taken and I was able to pay. I honestly don't think anyone knew what to do with a restaurant.com certificate and just didn't want to deal with it. Bad business practice, "Jake". If you're offering discount certificates, train your staff on how to redeem them. Burgers came out in a timely manner and were pretty good. Not Five-Guys good, but better than a Smashburger. Overall, food was good, but the staff needs some serious customer service training. read more

Awful! I went in yesterday & did not get a proper greeting No... " How can i help you", No... " Hello how you" nothing just a blank stare so i proceeded to order anyway. As I'm waiting for my order I saw the cashier touch other peoples food without gloves. Overall its not worth the price my burger was mediocre, the fries were so soggy and the customer service sucks! I wont be wasting my money here ever again. read more

Normally I love Jake's, but if you want to avoid a bad taste in your mouth, DO NOT VISIT THE SMYRNA LOCATION. I arrived to pick up an online order, only to watch the counter staff disrespect a couple of EMTs and coerce them to not order "because it was going to be 30 minutes before they could do anything for them." My order was not ready, I was then told they did not have the impossible burger. Okay, but why wasn't I called before my pick up time to be told? So I ask for a veggie burger instead. I wait in the car 15 minutes for my burger. It's now 25 mins past the expected ready time for my order. I go inside to get the meal and now the ALL WHITE FEMALE staff is just chatting away. No sense of urgency and a complete lack of customer service. I had to ask them to wrap my burger up because they were letting it sit while they continued to talk and get no work done. I get my meal and go feeling pretty annoyed. I open the bag to realize my tater tots are completely cold. The cheese on my burger isn't even melted (it was supposed to be an impossible melt). What's worse is that they did not even give me my drink. So I turn around to go get my drink and complain about the service. The manager acted as if I was a total idiot for wanting a refund and did nothing to make the experience better or even try to help fix. It's safe to say I will never go back to the Smyrna location and I don't recommend anybody to ever visit. Save your money and some stress. read more

I got a classic cheese burger and fries.the burger was good I liked the roll very crispy.the fries were good.will go back there again.

Food is very good but service is a little slow because it is not prepared in advance. The atmosphere is old school 50's style and they also serve all kinds of burgers and shakes. read more

Great burger, fries, onion rings and shake! Love the upside down grilled bun one top of this big, cheesy burger!

The burgers are great, but not worth the poor customer service. We ordered our food for take out and a twenty minute drive later, we found our order was incorrect and we had charges for toppings we did not receive. We called, she took our name and assured us that we would be comped next time we were in. We ate our incorrect but still tasty burgers and fifteen minutes later, we get a call from the Jakes employee saying we would have to bring back our burgers and "show" they were made incorrectly. Kind of hard to do once they've been eaten! She said this was "policy." We were disappointed in the service and I emailed the store owner. I got a quick, apologetic response and three coupons for $15 each. He also said there was no such "policy." This is where I would give a 4 star review, except when I went in to redeem the coupons, I was showed even worse customer service and the cashier implied I was lying about the coupons and was only given two, not three. Then she argued with the owner, who was present, in front of me about how/why/etc I was given coupons and why I was eating at Smyrna instead of Dover. Their burgers and shakes really are good, but not worth it. read more