I have to admit, I was a little skeptical about using this dealer after reading the reviews. I just bought my new 2016 Ford Escape from Wayne Akers and I'm already in love! From the minute i walked through the door, I was treated with respect and professionalism. I have Cerebral Palsy and require a lot of special accommodations when it comes to cars, and the salesman, JP was very polite and patient. I was able to load and unload the car with my equipment several times until I felt completely comfortable. The lobby of Wayne Akers is beautiful. Spacious and each group gets their own privacy. Not to mention, they offer cold drinks or coffee while you are waiting. Finance and customer service was a breeze! This was my 3rd car purchase (personally), and I have accompanied family members on trips to car dealerships. I have to say, this was by far the easiest and most pleasant experience! Quick, efficient, professional and just awesome awesome awesome!!! Thank you to everyone involved in my purchase! read more

Purchased multiple vehicles here. Purchase process was nice and easy. But don't you dare have an issue! My vehicle was towed in 14 times and brought in a additional 6 times all for the same issue with in the first two years of purchasing a brand new mustang from them. Issue never fixed, options and alarms on my vehicle were not only blamed for the vehicle not starting but technicians also detached, deactivated and removed these costly options. End result of a 2 year nightmare...... I went to Al Packer Ford one time, problem was fixed/repaired with in an hour and never had another problem with the car not starting. The ok to buy from but horrible with repairs. read more

Don't bother writing a bad review, they'll do all they can in their power to remove it lol. Joe Lee and Arol are good people. Everyone else needs customer service classes and know that without the customer, they wouldn't have jobs. No one has to kiss ass when they're paying for a service. read more

We were happy with who helped us sweet man, but 2 weeks after we bought a convertible mustang it rained and we noticed a significant amount of water was leaking inside, was even under the back seats, when we went back to tell them see if there was a way we could fix it they only gave us a quote and that's it. And 6 months later the alternator broke, didn't even go back for that because it wasn't even worth the try after no help.... Very disappointed atleast being honest or helping cover for damages the car had before we bought it and less than a year from the date it was bought from, would have been something for the amount paid, but nothing was offered, just not a good place.... read more

if you care about your car... DON'T BRING IT TO THIS PLACE!!! Getting my car repaired at this place turned out to be a nightmare. I could write a book about this place about their awful business practices. They're dishonest, and I was straight up lied to on several occasions. Rather than write a long review I'm just letting other customers know, there are much better places out there (pretty much ANY place in the world would be better than this shop) my van ended up in this place, I did not choose to bring it there. I trusted the person who brought it there and boy what a mistake that was. the guy who brought it there told me they were Geico certified, so I figured they must be pretty good. Well I should have just found a body shop myself, because dealing with these idiots caused me nothing but stress, and although I was in an accident and it's not their fault it takes time to repair my car, they could have repaired it so much faster... SO SO MUCH FASTER, and on top of that dealing with Kelly and the lies. I don't even know if she goes and checks on the cars, because when my father went there to check on things after dealing with the headaches of calling her every week for months on end, when he went to check they were nowhere near complete (in fact they told him that they were having problems with workers walking off the job) and promised him that it would be done within 2 weeks. Got it back 3 weeks later. my van was there from April to August. Broken promises, lies, shitty work. I really couldn't think of A worse place to get your car repaired. i'm still trying to get my car repaired from the work that they did (alignment is crooked, rotors are bad, NO AIRBAG I had to sign a waiver stating that I'm taking my car with no air bag. The reason I did that was just to get my car back, that's how long they took, They didn't put the caps back on my rims, ect. The pieces they put on my car are not aligned right) this place is a joke. They told me that I could bring it back to their shop for any adjustments because their work is guaranteed, but I would rather try and get it repaired somewhere else than bring my car back for a guaranteed repair there. keep in mind... This is just my opinion for my review, but if you read the other reviews you will see that I am not alone in this category. WAYNE AKERS FORD REPAIR SHOP IS NOT WORTHY OF A HALF STAR LET ALONE 1, but I have to put the word out there to let people know that this shop sucks. it's hard for me to deal with this place because I run a business myself and have over 70 reviews on Google and almost all are 5 stars and so are my businesses yelp reviews. I just can't understand how a place like this can stay in business giving such crappy customer service and work. read more

Took my car here for an oil change and tire rotation. Recently remodeled waiting room that looks great! Has a great cafe with lots of different items to choose from. The front desk in the waiting room had very pleasant and welcoming employee telling me about the waiting room, gallery of paintings to look at etc. Unfortunately this is where the good part ends. Some of the sales men were disgusting "cliche" old men hitting on the female employees. One of them actually telling a female "I bet you like the big ones" when she commented on how big the chocolate covered strawberries were. She scoffed at him and walked away. Oil change and tire rotation took over an hour and twenty minutes. This seems excessive especially since I called and made an appointment a week prior. As they pulled my car around they didn't even take it through the wash. I asked if that's normal and the guy goes "uh I dunno but have a good day" as he walked away. One day later my tire pressure warning comes on meaning they never checked tire pressure. I will be taking my car else were for service and I would not recommend this dealer based on my experience. read more

If I could give them 0 stars I would. Where to start? The salesman, Dan was a complete liar. No shock there though, aren't they all? They added all kinds of "extras" to the bill like tire protection and service that I did NOT ask for and was not asked if I wanted it. It was all shuffled in with the giant stacks of paper I had to sign. In the end they added 3k to the price of my used car. Luckily, I was able to go back within 30 days and have all that extra crap removed. Also, I told the salesman that I noticed the rear passenger windows have a loud air sound when you drive over 40 mph. He said he would have his "best guy" check it out. I picked up the car and he told me that his "best guy" could find no abnormal wind sound. Really? I think your "best guy" might need to get his hearing checked. I brought it back again to the service department and Ron rode in the car with us. He agreed that there was in fact an abnormal wind sound and that it was quite loud. He said it sounded like the window was down, and it wasn't. So far Ron has been the only helpful person in this place. The car was there for a week, I was told it was repaired. I got on I-95 and as soon as I go over 40 mph here comes the sound, just as loud as it ever was. I get home and put masking tape and tapes the outside around the windows of the rear doors. I took it for a drive, and guess what? THERE WAS NO SOUND!! I brought it back to the body shop this time instead of the service shop per Ron's direction. I was told to contact Stephen. I waited for about an hour until Stephen spoke to me. Then he looks at the car with me and tells me what he thinks the problem is. He tells me that it doesn't sound like a body shop problem and he doesn't know why Ron sent us over there. Then I waited another hour to get a rental car from Enterprise. I was there for a total of 2 hours. It took 2 hours to drop a car off for service and get a rental. The people at Enterprise were all very nice. As of today, my car has been at Wayne Akers for for 9 days and I have not received a call updating me on the status of the repairs. I have called Stephen twice and he has yet to return my calls. I have given them my business and spent thousands of dollars on a vehicle. Very disappointing. read more

I originally sent this as an email to the address on my receipt since it stated to do that if you had questions or problems. But that as over 10 days ago and I never received a response. So now I'll post it here, since one of the things posted all over your shop are signs "encouraging" customers to post their reviews on Yelp. So here goes: On Friday December 20 I contacted your establishment to inquire about a repair for my car which was not running at all. I was told to call a tow company you use frequently. Priority towing. I did that and when we arrived at Wayne Akers, we went into the office and I asked the tow driver the cost of the tow. He told me $120.00 and immediately, the sales clerk said he could add it on to my total bill and I agreed. I was told I would get a call around 3pm with their diagnosis. I got that call and was told it was a bad alternator. The good news was that your shop had one in stock and it would probably be done by the end of the day and the total of my bill would be $575.00. To me, this meant including tow...that's what total means...everything. They said they would call later. I did not get another call on Friday. I also did not get a call on Saturday or Sunday. Since I was told it would most likely be done on Friday, and I knew your shop did repairs on Saturday, first thing Monday morning after coming off a 13hour working shift I arrived at your dealership. The gentleman found my paperwork, but had no idea the status of my car. He said the repairman wasn't in yet, and he couldn't tell if it was done or not or anything. I was very frustrated at this point and he said he would call me as soon as the repairman or the other sales man came in. This was at 8:30am. At 1pm that afternoon I called and was on hold while a woman tried to find out the status of my car. She finally came back on the line and said she couldn't get anyone in Service, they were either busy, or on the phone or not answering. She asked if I wanted to leave a message and I did. She told me if I didn't hear back by 4pm, that I should call and ask for Nick Ramos. At 3:50pm, after NO return call, I called again. It rang and rang and rang. No one answered. I finally gave up and sent an email. No response. I called again at 6:30 and left a message on a machine. This morning (Tuesday December 24) I called just after 7am and was told the original alternator was bad and a replacement was due to arrive at 8 this morning and they would get right on it. They apologized for not calling. I don't think the right hand knew what the left hand was doing. At about 11:30 I got a call saying my car was getting washed and I could come get it. I got a ride over and when I got there, Nick informed me that he "adjusted" the bill. He said he gave me the towing for cost and he reduced the hourly cost to $70.00. The total was $625.00!! What????????????? I told him that Stuart had quoted me $575.00. He said that was without the towing. I said the way Stuart explained it, towing was included. Whatever, I went to the cashier to pay. On my way out the door I distinctly heard Nick tell Stuart to "be more careful how you explain that in the future". I wrote the check but then when the cashier gave me back the papers to sign, I noticed the towing charge was 120.00. I had been told I'd pay cost so where was a discount? I went back to Stuart who told me the towing is actually $150.00. Again, what????????????? I was told by the towing company the cost was $120.00. Does your company automatically tack on another $30.00 to the towing charge just because? Does the towing company know this? He went to talk to Nick who agreed to take another $50.00 off. Only $50.00? I don't think they took anything off to begin with. I went back to the cashier and Stuart gave her the revised bill. Now she was all annoyed and irritated with ME! Because she didn't know how to make this adjustment in her system. And that's my fault, how? I understand it's Christmas Eve and they all wanted to get to the food and party (they were complaining the guys had already started eating), but I've been without my car for 5 days without any kind of decent customer service and it's Christmas Eve for me too! Finally, they said my car was washed. I have never seen such a bad wash job. There was dirt and dried mud behind every tire and the windows were very dirty. I chose your dealership because it had gotten some good reviews on Yelp, but NEVER AGAIN. I believe I was not respected and worse, treated as an inconvenience. I am one very dissatisfied (former) customer. read more

I have never had a more positive car buying experience than I did yesterday at Wayne Akers. From the moment I walked in to the dealership to each employee that greeted us the customer service was impeccable. Russ, Manny, Diego, and David made buying a car so easy! I highly recommend Wayne Akers for their highly effective customer service! read more

Like someone else mentioned, you have to give one star to even write a review. Took my girls car for a checkup I knew it needed a belt and possibly a pulley. It was squealing. Diagnostic cost 115$. After their review estimate was approximately 850$ for belt,pulley,ignition housing,plugs and a bolt! Wow ok I said we'll do the ignition housing and plugs later. What's the price for the belt and pulley I asked. After a calculation by the attendant, 534$ to replace a belt and tension pulley. I'm mechanical I just don't like working on cars anymore. Too old, to hot you may relate. But there is no way on gods green earth I'll pay 534$ for a belt and pulley! I said what is it a solid gold belt and pulley? I understand business has to make money, I get that, but this kind of predatory pricing and gouging is far beyond your average profit margins per customer. Unless you want your pants pulled down and your back end violated, avoid this service center like the plague. read more

The service department is great. The leasing manager is extremely helpful. I traded in my lease and purchased a new vehicle everything was done within a two hours. Not like some where you spend 6 hrs. They got me the color and model I wanted within 24 hrs I am extremely happy with my first class treatment I got. They listen and get you in the vehicle you want and don't try to sell you something you don't want. First class service!!!! read more

I brought my car in for a simple oil change and to replace my front bumper because I hit Debree in the road and it ripped out some screws. So I get it back, was told it was secure and ready to go. So a month later I drive up to Tennessee for work and my front bumper and splash guard falls down again and is now dragging on the floor.. luckily I was able to find bungee cords at a gas to hold it up.. while I'm putting them on there I can see that they just zip tied it on there. Did not communicate that to me at all.. why not just duck tape it on there and say you fixed it.. smh anyways because it fell again, my front bumper has a hole in it now because it chipped. I called the manager and requested a new service rep as well so I told two people again that I wanted it replaced and told them that they needed to pay for it. I've gone through way too much trouble for something very simple.. now that it's getting worse and even more broken from their crappy job I expect to be compensated and not to have to fork out more money.. well I brought it back to get something else on my car replaced. I told them to replace the bumper and fix the other problems. 1k dollars later the details on my oil change sticker doesn't make sense and my front bumper was STILL NOT REPLACED!!! If they can't fix one SIMPLE problem, who knows what else they are just zip tying and duck taping together.. this is ridiculous!! This is the worse experience I've ever had at a dealership for something so stupid! I would give this place negative stars if I could! SAVE YOURSELF THE TROUBLE AND DO NOT GO THERE!!! If they mess up they will just try to talk over you and blame it on you somehow.. scam artists!! read more

The worst used car buying experience of my life was from Wayne Akers Ford. I made an E-bay car purchase from an Atlanta Lotus dealer a couple of years ago. They exceeded my expectations. On a scale of 1-10 Akers ranks 1 because I received the car. It was all downhill from there. Beware!!!!! read more

This is the most unethical dealership in the southeast. From the sales manager to the owners-full of lies and deception. These con men started a deal and right before delivery they concocted a story about the vehicle getting in a major accident on their lot. Then they proceeded to sell the accident vehicle to another buyer. What a lack of integrity. Such scammers! Not sure if this was a flood vehicle that I was saved from buying.. read more

The best ford dealership for service. Megan the service adviser makes the place hope with fast cost saving service.

I, Gloria Soto, took my car to get an oil change on July 13, 2013. They did an inspection and damage my air filter box and will not replace it. I, Gloria Soto, took my car to get an oil change on July 13, 2013. They did an inspection and damage my air filter box and will not replace it. The letter below is a letter that i have emailed to the director of sales "Charles Howell" and he will not pay for the part. He will only pay for the labor to repair the part. This is not acceptable. We should have to pay for any parts being that they were the last company to preformed the service work on my vehicle. read more

Do not buy a used care from this dealership. In September 2014 I purchased a 2006 PT Cruiser over the Internet from Wayne Akers Ford. I was assured by the salesman that, although they could (or would) not give me service records and we were buying it "as is" (ie: as represented), although the car had over 80,000 miles on it, it had been totally maintained, checked out & serviced. We flew in from California to pick it up. First thing we noticed was the marks on the convertible top that the salesman had said we dirt and need to be cleaned we actually wear marks. Some all the way through. We pointed this out and they said it would cost $750 to replace the top and they were not willing to do that. This should have been our first sign of the misrepresentations regarding this car. Since we just flew in and did not make other travel arrangements and the rest of the car looked ok, we honored the deal and drove off. A few thousand miles later the timing belt went out. Since we are located several hours from Lake Worth, I could not get it to the dealer from repair. We were lucky to get it to a local repair shop before completely ruining the engine. The mechanic identified the problem (timing belt went out) and said that it is standard maintenance to change the timing belt at 60,000 miles and it was obvious that this important maintenance item had not be done regardless off the assurances of the salesman. About $1,800 later the car was repaired. While the car was being repaired, I got a one-year follow up call from Wayne Akers asking me how the car was performing. I spelled out the problem and the woman said she would have someone call me. They never did. I wrote a letter to the dealership that went unanswered. I contacted their social media rep who had the general sales manager, Rick Kennedy. Over the next several months he constantly said they were looking into it, that we would get back to me, that they we deciding what to do for me. An obvious stall tactic. I have the impression that they are refusing to do anything but cannot get a definitive answer. Despite their claims otherwise, this dealer is the typical used car scammer. Buyer beware! read more

Hang on to your data folks. They are now sending it to 3rd parties. I got calls from One Command about the car purchase they have everything except the ssn. They even have the account number with the finance company. Also the customer service without your knowledge will sign you up for what they want. read more

I hope Wayne Akers has a marketing department that monitors its reviews and addresses these concerns. I did not read the reviews before I took my car to this place for repairs (and should have) but It appears everyone has the same complaint. Inaccurate wait times and poor customer service. Although this was my experience for the first 4hours of my quoted 2hour wait time, an intelligent young man covered in grease named Curtis from the back came to have a talk with me about my car. THIS MAN NEEDS TO BE WORKING UP FRONT!!!! I was spitting fire and by the time our conversation was over I was HAPPY I brought my car in AND I will only bring my car back if he is working. Hope this review helps ya'll. read more

I don't typically write negative reviews, but after no apology or any kind of response from the managers and owners of Wayne Akers Ford for their actions, I'm going to have to do this. My husband had a leased Ford Escape that was due to expire January 2016. Unfortunately he passed away 12/5/15. My stepson contacted Ford and they kept saying that, due to the circumstances, they would pick up the car. They never showed over a 2 week period and it was emotionally upsetting to see his car setting in front of the house. After calls to the leasing agent, Mike Lee, with no response, I drove the are to the dealership to drop it off. I met with Manny, the manager and I wanted to know why Mr. Lee never called me back. He snapped at me and said, "I don't know!" That was the beginning of a horrible experience. The last thing I told him was that I was so hurt because I lost my husband and the car had been sitting for 3 weeks. He said, "It's not my fault your husband died, so have a nice day!" I was horrified and had to walk home 2 miles. I'm 70 years old and there was no concern, no empathy, no care, no nothing. I will NEVER forget how I was treated at this dealership. I wrote a letter to the owner and he has not responded. I will tell everyone I know to never go there for any reason, but if they want to be disrespected and dealt with rudely, then that's the place to go. read more