I am writing to formally express my serious concern and disappointment regarding the HVAC system…read moreinstalled at my property by Roosters. At the time of purchase and installation, I was verbally assured that I would be receiving a Tier 1 Carrier HVAC system. Based on that representation, I agreed to proceed and paid the full amount requested. I relied entirely on the verbal description provided, as no written documentation specifying brand or model tier was given to me at the time of sale. It has now come to my attention--while reviewing documentation during tax preparation nearly a year later--that the unit installed is a Bryant system, not a Tier 1 Carrier unit as promised. While I understand that Bryant is manufactured by Carrier, it is widely recognized in the industry as a Tier 2 product line. This is not what was represented to me when I made my purchasing decision. Had I been clearly informed that the installed unit would be Bryant rather than a Tier 1 Carrier system, I would have reconsidered the purchase, negotiated the price accordingly, or explored other contractors. I feel misled and taken advantage of, especially given the significant financial investment involved. This situation has caused me to question the transparency and integrity of the sales process. As a customer, I expect clear, accurate, and documented representations when making major home improvement decisions. Instead, I received only a total amount due and a verbal description that did not match the product ultimately installed.

Never showed up for the appointment. No phone call nothing. I think I will go to another companyread more

The team at Chilly Billy were the first to respond to my project request on Yelp and gave us the…read morebest price and service out of the other 3 vendors we quoted. We had a full HVAC upgrade and replaced the condenser, cooling unit, vent plates, and duct work. The team started in the morning around 9am or so and finished at about 6pm - for all of the work they had to do and having to access the cooling unit in a tight space in the attic, they accomplished a lot in a day's work. So far, we're very happy with the results and love the parts and service warranty they provide. Everyone was very kind and professional. Highly recommend.

My AC unit stopped working on Saturday. I'd used Frank Gay before and had their maintenance plan,…read moreso I called them. To Frank Gay's credit, they came out quickly and determined that the capacitor had blown. I was relieved because it was an older unit. However, the service tech insisted that my machine needed to be replaced. He said it was in critical condition and showed me the readout. He said it was over-amping and wouldn't last two months. Fortunately, they had a "special" going on for new units. Sounded like a sales pitch so I took a picture of the readout he showed me and uploaded it to ChatGPT. It said not to trust those numbers because they were way off and it looked like the probes were reversed. ChatGPT encouraged me to call someone else. So I did. Chilly Billy's came out today - two days later. The AC guy was named Nas - very easy to talk to and smart. He ran the same tests and determined that while my unit is pretty old - it's working fine. The numbers were well within manufacturer guidelines. They said they would not recommend replacing the unit. So, I learned I can't trust Frank Gay. I cancelled my maintenance membership and found a new HVAC company in Chilly Billy. I'm uploading the photos. One is Frank Gay. The other is Chilly Billy two days later. Trust is a big deal.

My air conditioning unit quit blowing cold air. Randy knew it was one of three possible problems…read more Eric came out and diagnosed the problem quickly and was able to get the part right away and come back and install it. I am very pleased with their knowledge and customer service! They are honest and treat their customers right!! A rare find!

AMAZING customer service and a whole lotta patience! Trustworthy and honest about the work that you…read moreneed completed. Explains the problem thoroughly and I HIGHLY recommend. Thanks Randy for saving the day with our AC unit we will definitely use you in the future!!!

Speedy, knowledgeable, and caring service. Greg and Erin…read moreare the people you want on the other end of the phone when it's 98 degrees outside and your air conditioning declines to... condition. After a late night message, Erin called me first thing the next morning and they were on my doorstep before 10a. They diagnosed the problem right quick. Greg has been at this for a bit and clearly knows his stuff. Over the next few days they worked hard to find us a backordered part (getting lucky on EXACTLY the right day) and had us up and running again as soon as humanly possible. Price was right, too. Next time I have a problem, I will without a doubt be calling them again.

From the owner: Personalized service sets us apart from the “big guys”. We are a local family serving Lake County…read morefor all air conditioning and heating needs. When you contact us, you get us, the owners. We stand behind our work and personally perform all HVAC job requests. Customer satisfaction and quality performance are our highest priorities. CALL US TODAY!!

I highly recommend Coast to Coast Heating & Air Conditioning. Thomas came out on Friday afternoon…read moreto look my needs & provide me with the costs involved. Early Monday at 8 am, Thomas, Vincent & Jeff showed up for work each assigned to a task & worked diligently to get my system replaced & provide me with cool air system by 7 pm. None of the workers took a luncheon break and worked until the job was completely done and the area cleaned up. Jeff was wonderful to explain the new system to me upon completion of the work, and provided me with the homeowner's information packet for future reference. Coast to Coast in fortunate to have such dedicated workers. They were a great group of workers that the company can be proud to have working for them.

juan did an awesome job servicing my unit today. Good company with a great staff. He was…read moreprofessional, kind and answered all my questions

Disappointed!! Over priced, don't keep appointments, your time is not important for them, theirs is…read morewhat matters.

We had Freon leak on our AC system. I had 4 techs tried troubleshooting it but it was only…read moreJonathan gave us the most reasonable and permanent solution. In spite of his busy schedule, he squeezed ours the very next day which is Saturday. Had he not checked that there's still few days left in the evaporator warranty, it could have cost us more or even resort to replacing the whole system. He managed to get us a new evaporator for free from the manufacturer (Goodman), re-routed the new copper lines through the attic instead of going underground which is much better when it comes to troubleshooting any potential leak issue. Charged up with new compatible refrigerant. John is very thorough and knowledgeable as well. He clearly explained any questions I had. Not to mention that he is very responsive too, that makes him very reliable. Overall, we're very satisfied with his work. WE HIGHLY RECOMMEND AIR PRO SERVICES.

Super communication. Returned my call in ten minutes. Came out the same day in the rain. Cleaned…read moreout my dryer vent and my dryer. Super service.

The technician did a wonderful job cleaning up all my vents. Communication was great. The charge…read morewas very reasonable. Will definitely return for the duct cleaning service.

I wanted to get a quote for a replacement A/C unit. The office staff was very helpful and friendly…read more I received an email confirming my appointment. The technician (Pat) was to arrive between 12 - 5pm. I called the office and verified the time. I was told they would be arriving after 2pm. At 4:45pm, I had to call the office again to verify that my appointment was still on. Finally, at 4:50pm I received a call from Pat. He advised he was at another job site and that he would be late and couldn't verify his estimated arrival time. I completely understand that things happen. However, it is unacceptable that someone with the company or Pat himself could have not called to advised that there was an issue with my appointment. If they can't make a simple appointment on time or make a phone call, will they be available when you really need them?

We scheduled a maintenance of our AC and found that we needed a new unit. Owen G. was very…read moreinformative and helped us determine which AC to replace our old unit. Owen was very helpful and patient with us. We were impressed with his expertise. We would recommend Owen from Corman and Sons to anyone looking for a new air conditioner.

Mike and his assistant was excellent at their jobs and honest and very reasonable pricing and it…read morewas smooth doing the business with them and I would definitely hire them again for the next time. Pros: Positive attitude Positive vibes Honest Quick communication Actually do listen to my concerns Provides feedbacks and gave me choices to choose with recommendations so that helped my decision to be made easily. They wasted no time on the job. Cons: None! but this experience made me wish that I hired them back then.

I contacted Lake County Air Conditioning after having another company come out and look at my…read moresystem since my Nest Thermostats stopped working and I could not turn on the A/C. The company that came out wanted to charge me $1600 to replace the zone control board and change the Nest thermostats back to regular thermostats. He stated the Nest thermostats were not designed to work with a zone system. Being highly skeptical, since he only looked at the room where the zone control board was and he did not put a meter to the board, I told them I would think about it. After calling Nest and the manufacturer of my control board it was determined that the Nest thermostats do work with a zone system and the manufacturer of the zone board walked me through some troubleshooting techniques that I could do however, since I did not have a volt meter, I would have to call someone. I contacted Mike at Lake County and explained my problem to him. He immediately knew what my problem could be in that he would have to troubleshoot the system from the control board back. He said it could be something as simple as a clogged line that shut the system down. Mike came out and check the power to the control board and there was no power so it was not the control board. He then traced it back to the transformer which was getting power and then further traced the problem back to the float valve which was tripped because of water in the line. He drained the line and put the float valve back on and checked the zone control board and there was again power to the board as the lights were on the board. Problem Solved!!!!! The cost for the repair: $90.00 plus a small trip charge. What a big difference in price and quality of work. Mike was extremely honest and did not try and sell me on equipment and parts I did not need. He used basic troubleshooting skills to diagnose the problem and resolve the problem. He has earned my business from this day forward. My impression of Mike is that he is very conscious and knowledable about his craft and believes in treating his customers in and honest and fair manner. He will not upsell you just for the sake of making an extra buck or make the job seem bigger than what it is. I am extremely happy and pleased that I was able to connect with Mike at Lake County Air Condition. If you contact him, I'm sure you will be pleased too and become a customer.