Been coming here for a while now, probably a few years and haven't had any problem with any staff…read moreuntil this time this last service really disappointed me and made me feel very uncomfortable. The girl who was supposed to do my waxing was already in a rush, rushing me when I got in there and was presenting with attitude. She had a bracelet on that kept rubbing my eyelid when she was working on my eyebrows, and I had verbalized to her in a nice manner originally, but she was having attitude already at me and basically being pretty rough when it comes to removing the wax. And then she missed a few spot and when I pointed out that she missed a spot, she was giving me attitude while telling me to lie down and then when I got back up after she was done and told me that she was done, she looked at me and was like what are you doing? I still need to put cream on you. And suddenly I feel gaslit because she was the one who told me to get up and then she followed that by asking if we have any problems because I am making her feel very uncomfortable here while giving me attitude. When really I haven't really verbalized anything and I have barely verbalized my concern about the eyelid and that's basically because her bracelet keeps touching my eyelid because it dingles down. The front desk lady have said that she tends to have attitude for whoever is last on her list and I find a very unfair that they book her as my cosmetologist if they know that that's the issue. If they're going to hire employees are representing their company I sure hope that they evaluate their personality and their customer service aspect because that is the most important when it comes to these kind of role and if they're not happy and don't wanna work here, they really shouldn't take additional clients or they shouldn't have the job here. As someone who works in a place of customer service, I always make sure that I don't bring my personal opinions or emotions in. This whole experience made me feel kind of uncomfortable and also feeling like I don't really want to come back and make an appointment with that person ever again. By the end of the session after she gave me the mirror I told her she had missed a few spot. I mean, there were clearly hair in those area, and she clearly was very upset by me pointing at things that I'm just merely pointing out at as anyone would and she is just showing her bad mood and the environment that didn't need that. And after this time, she was done, she not only did not let me check in the mirror. She also told me that I am good to go. I am very uncomfortable I am very disappointed with my experience and I don't wish that on anyone. When I finally got to my car, I noticed not only a few spots but many spot that she missed and I can't really even walk in because I'm kind of scared and worried to really deal with her and I honestly don't want her to ever service me ever again . And I hope that nobody becomes her victim because that is just some rough waxing services watching someone having a resting bitch face and attitude the whole time when really I just want to come here to be vulnerable and did nothing wrong.

I didn't have a bad experience, just an okay one. I got a Brazilian wax and it went great, it was…read moremy first time. The vibe was a little awkward though, since my servicer didn't really talk to me, but that could also be personal preference. I like when conversation happens because it makes me less nervous and has me feel less awkward. I also didn't like how to only way to really book another session for "cheap" was by buying a package and the packages were pretty pricey. You also had to pay almost in full if not half the package price when checking out if you opted for it. I also felt a little pressured into buying stuff from their little shop since my waxer was watching me and explaining everything to me and I felt awkward saying no. Again, just a personal thing, I'm a little awkward when it comes to that lol. I'm not going back, but just because I found a different place that had cheaper prices and a different vibe that fit what I was looking for.

It's super easy to book and clean. There's plenty of…read moreparking and I love how clean this place was. They're quick and professional. Book online and I believe all the staff there are great.

I've been a loyal client here for almost 2 years, and I used to love coming because of the waxers…read moreand the great service. Sadly, many of the waxers I trusted are no longer here, and my recent experience left me very disappointed. They do have a 10-minute grace period, and I completely understand policies. However, I was running 14 minutes late and called ahead of time to let them know. I still made it to Pasadena within the grace period, but they refused to work with me. After being such a consistent client for nearly 2 years, I felt there was no flexibility or effort to accommodate me.

I've been coming to see Jen now for years for lash lifts and I won't go anywhere else. She is not…read moreonly such a professional technician, but she's also the literal kindest sweetest human! She makes you feel comfortable immediately, and is very careful and meticulous with her work. The studio is very clean and peaceful, and she is the only lash tech I've ever had who will wash her hands each time between moving from different clients. Such a small detail but so important and I noticed this the first time I came to see her. Her work is always on point and each time, I leave her studio with the best lifted lashes. I have even gotten a permanent bracelet done by her (called Love and Lock in the same space) and I've had it for years and it still looks perfect. 5 stars all around for Jen and Wax Boutique LA!

Great boutique been here several times very non-judgmental and supportive. Would recommendread more

Ariana is super sweet and is amazing to have for your first waxing experience. Her studio is on the…read more2nd floor of a small shopping center and is super clean and cozy (meant for 1 client at a time). She's super professional and efficient. I'm usually able to get out within 15-25 minutes of my appointment time. Even if the pain is pretty high on the first time of getting waxed, Ariana is very gentle and the pain gets easier each time. Highly recommend!

I just had my first visit with Ariana and she is so skilled, professional, kind, efficient, and her…read morespace is immaculately clean. I have been waxed many times at other places and this was the most effective and least painful waxing that I have ever experienced. Not one hair missed! The biggest difference is that my skin had so little irritation -- I didn't think that the type of wax really made a difference and I'm used to having some skin sensitivity, but things felt 'back to normal' right away. Do yourself and your skin a favor and get on Ariana's schedule!

Angie! Angie is amazing! She takes care of you and your waxing needs. She makes sure you get what…read moreyou want while making the environment and overall process relaxing and enjoyable. I love her services and continue to come back! :)

Very reliable very discreet. great customer service and never calls to cancel, always works with…read moreyou if you have to call and cancel great work ! thank you

I've been going to Jenny for years, and she's in a league of her own. She did my first bikini wax…read morewhen I lived in the area, and I was hooked right away by how skilled and gentle she is. After I moved away and tried other places, the difference was clear, long, painful sessions! When I moved back to Pasadena, returning to Jenny was a wonderful. Her technique is so precise and fast you're in and out before you know it, almost unbelievably quick and comfortable compared to anywhere else. She's also genuinely warm, down to earth, and easy to talk to. She makes you feel completely at ease from the moment you walk in. Every appointment feels like catching up with a kind friend rather than just getting waxed. Her personality is the perfect bonus to her exceptional skill. The studio is cute, clean, and super convenient with easy parking. After experiencing the alternatives, I can confidently say no one else compares. Jenny is the complete package, outstanding at her craft and a truly nice person. I wouldn't go anywhere else and I recommend her to everyone!

Had my first appointment with Jenny last week and as much as I'd like to gate keep, I just can't. I…read morewould like to support Jenny to have a growing customer base. It was my first manzilian and my experience with Jenny was excellent. She thoroughly explained what steps were involved and what products she would be using. She also made the experience comfortable and not awkward. Jenny just gained a life long customer. Thank you Jenny!

Have been getting monthly facials here for 5 months. My skin looks great and the service itself is…read morelovely. I came in for my latest facial with a severe headache and Kalani went above and beyond to help ease it, giving me a longer message than usual and using the light therapy mask on the aches & pains setting. A truly caring aesthetician!

I guess my experience here was...fine? But for the price, I would expect better than fine, so I…read moredon't think I'll be back. My skin looked glowy for the rest of the day, but I woke up to no discernible difference. I'm not looking for miracles, but facials I've had in the past I can see the after effects of for at least a few weeks. Some turn-offs: -I could hear someone having a word-for-word, extremely loud conversation nearby the entire time -the neck/shoulder massage portion felt rough. I wasn't asked how the pressure felt once. -after the facial, I was immediately upsold to purchase skincare. I had to ask about the prices. I was also gently pressured to sign up for a monthly membership immediately, which is kind of wild for a first-time experience. I'm definitely looking for an aesthetician to form a regular relationship with, but I don't think this place will be it.

I love Top nail!! All my friends and even my mom go here, they all love it! I keep recommending…read moremore people since they do so well at anything and prices are so reasonable. They have every color you could think of including cateye too!! It's very clean and they always have good music or a good show on. Kelly is my favorite for a pedicure she will get you right and is so sweet to talk to. Bryan and Lili are my go tos for acrylic, both get the shape perfect and can execute any design you want. They take their time to get it perfect but also don't take long either. They are all so great at what they do. I will continue to come here anytime I get my nails done. Thank you!!

I came around late evening and called ahead to see if they could take me and they did. I got gel…read moreextension with French tip which was $62 and it was a good price. I really appreciated the time and effort put into this manicure as they had also stayed late for me without making my time here feel rushed. The quality is good, nails just a bit long but it's okay. The vibe was good too as they play music in the background.

Got a wax and facial from Silvia and she was amazing! I felt very comfortable in the salon and…read moreeverything was painless and very relaxing. Silvia is very personable--I will be coming back!!

Always an amazing experience with Star! The service is truly top-notch every single time. The…read morefacial was absolutely incredible. so relaxing and refreshing! My skin feels so soft and supple. I've been coming here for Brazilian waxing for years, and now that I've started getting facials too, I'm honestly obsessed. Highly recommend!

I finally checked out this spot and loved it! The place was clean, beautifully set up, and they…read moreeven offered refreshments while you wait. Such a nice touch. Great first impression! I had Marley and she was fantastic! She made my Brazilian wax experience so comfortable and easy. She's super friendly, easy to talk to, and very professional. Highly recommend her!

AMY!!! she's quite literally THE BEST! goes above and beyond in your session and adds her little…read morefinal touches. shes the quickest and i leave her bed hairless! all plucked from the ROOTS. she's so kind, gentle and funny!!! made my intimate self care experiences the most comfortable and safe. i've rotated through SO MANY wax and sugar girls and AMY is the one ive consistently came back too because her work simply speaks for itself. highly recommend her if it's your first time!!