Nice tailor service. Good cleaning All that's needed. Friendly. Value. Donny know what else and could want in a dry cleaner

If you are considering this establishment, please note that all positive reviews occurred before the new ownership. I, too, relied on the previous owners and was very satisfied with their work. The new owners have destroyed MULTIPLE items of my clothing, and worse, did not care one iota when it was brought to their attention. One of the more egregious examples was with some items I had dry cleaned with them. They decided to put safety pins through delicate material, like a silk dress, leaving irreparable holes. When I noticed at pick up, I asked them why they would do that and they told me I should've asked them not to if I wanted them to handle the items differently... no apology, just that statement and a blank stare. For the preservation of all my other items, I will not go back to them even though it is the most convenient option. I encourage everyone to seek out a different place until they see the error of their ways or sell the business to people who will truly care. read more

I'll chime in that new ownership is subpar and one of the new owners in particular is very unfriendly. More errors/missed things in under a year than in the ten total previous years under the old ownership. We miss Mrs. Lee and her family, but hope they're enjoying they're retirement. read more

I've been coming here for 25 years and always trusted that alterations would be done beautifully. Unfortunately, since the new ownership took over, that level of quality and reliability is gone. I've made multiple trips to pick up items after the promised time (after 3pm), only to be told they weren't ready and to come back in a couple of days. When I did finally get my items, the alterations were either incomplete, poorly done, or lacked any attention to detail. I won't be spending my time or money here anymore. read more

Not the same since ownership changed. The new staff is unfriendly and appear overwhelmed.

Consistently great service, reliability and quality on dry cleaning, laundry and alterations.

Precise alterations. I haven't tried their dry cleaning service yet but for alterations she did a great job

Excellent service. They do a great job altering jeans. A friend was referred by the True Religion store so I brought a couple pairs of jeans there and they did an amazing job. They are quick and not overly expensive! read more

Very friendly people with nicely priced dry cleaning services. I will definitely be going back!

I'm being going to this place for more than 12 years they do a great job and best clothes alterations and they are really nice

I have been a customer of Teresa and family since 2004 after "losing" articles of clothing brought to a Gold Coast cleaners. Whether suits, dress shirts or daily wear items, I have always experienced both quality work and wonderful customer service. I continue to use Webster Cleaners even after moving to the Edgewater neighborhood as well as recommend to all Chicago new comers. read more

I know that there are several local businesses that send their "original hem" requests to Webster Cleaners, but let me just caution you with my experience: I dropped off: Adorable Lucky jeans, style: bellbottom. The seamstress asked me how much I wanted taken off, I said maybe an inch and a half--either way, I elaborated that VERY LITTLE needed to be taken off-- she stuck one pin in each of the legs of my jeans. Total time of interaction: 12 seconds. It was like being in an overcrowded emergency room and I was the only customer. I piicked up: Jeans shortened to the point of looking silly--you don't want your jeans to LOOK altered, or like part of a 5th grader's "hippie" costume--they were practically unrecognizable. It was a botched job and the seamstress 1) made me pay full price anyway, and 2) told me to wear taller shoes next time. Noted. Bottom line: Not a great alteration, not great customer service, not great to walk out feeling the one way you NEVER want to feel after getting a nice item of clothing altered: LIke you made a mistake. read more

Bought a pair of jeans at Club Monaco and who do they send them to for original hem shortening? Webster Cleaners. They are now my favorite pair of jeans ever. Next, I want to buy a $400 dress from Guise that needs CRAZY alterations and Guise owner guarantees that it will fit perfectly post ripping open seams, cutting, re-sewing, etc. I mean, I don't want drop a few hundred on a dress that I won't even know fits. Where does she walk me to? Webster Cleaners. The most perfect little black dress is created. My white puffy "sleeping bag" winter coat was looking pretty sad/gray after a long Chicago winter, but looks brand new after a trip to Webster Cleaners. Send friends there for all their alteration needs (bridesmaid dresses, original hem jeans, dress pants, dry cleaning, etc.) and have been thanked by each friend. There is a reason all the stores on Halsted send their alteration needs to Webster Cleaners. If you can get me to bring in 5 pairs of pants/jeans that have been in my closet for 2+ years due to fear of a botched alteration job, you deserve 5 stars. I've been burned by cleaners closer to my house that couldn't even correctly fix a basic fallen hem. There are probably 10 cleaners up and down the Southport strip (tried at least 5 of them), but I will drive the 15 minutes to Webster Cleaners to know my clothes are taken care of. They won't change prices upon pick-up, do flawless basic and complex alterations, have affordable prices, and have quick turn around. PLEASE, don't even close! read more

Came here after getting a couple pairs of jeans from the Blue Jeans Bar around the corner. They recommended I go here and I'm glad I did. It's a small shop and looks sorta shoddy, but a super-friendly Korean lady works there. She marked my jeans and I picked them up a week later. A really top notch job for original hem, at $17 a jean. I treat my clothes terribly and I have yet to see any wear at the hem. PS, please make sure you get an original hem for jeans, or you'll end up looking like George Michael Bluth in a sailorboy outfit @ Motherboy. read more

Rude and condescending. Kind of shocking how rude the tailor was. Not sure if she was having a bad day? I won't be going back.

Super tailoring and super cleaning. Plus great service. (And like Remy, it was a recommendation- mine came from a guy that only wears Prada). read more

Have been doing my dry cleaning here for the past year. Great family business with even better turnaround time and customer service. I have taken a few items in with major stains and they were able to remove. Even though I recently moved, I will continue bringing clothing here. read more

Before I went home for the holidays I bought a new pair of jeans for the occasion and needed the leg shortened a little bit. The guys at the True Religion store recommended this place so I went around the corner to see if they could do it that day as my flight was that evening. They told me that they would have the jeans ready in 2 hours, I went back and there they were ready to go. I've been back there 3 times since and recommended several friends this place for alterations and they always give the place rave reviews. Haven't tried the cleaning but I think they do the best alterations to jeans, I wouldn't risk going anywhere else anymore read more

Always polite and decent prices. I'm spoilt by NYC prices so you can imagine my sticker shock on non-shirt items. I'm happy I found them in my 'hood. read more

I brought a pair of jeans that I had purchased at another store here for alterations. The seamstress was able to produce a high-quality original hem on my jeans in under one business day for $17.00 (a sure steal for alterations considering that most charge $24 - 30). I'm a fan of her work and continue to bring my premium denim to Webster Cleaners for alterations. read more

I read the reviews and they seemed great. I needed to get a dress for a military ball hemmed and the straps shortened. Also a hem from one of my pants broke so I added that in there. $76!!!!!!! Seventy-six dollars. Thought I had a good deal buying a $90 dress. Not so much. The dressed looked good, but not $76 dollars good. read more

Best cleaner in the city of Chicago. The owner is so sweet and always remembers my name. I live 15+ minutes away, but still continue to take my clothes here to get dry cleaned, hemmed, etc. I wish I could give even more stars! read more

Always so friendly! They got a red wine stain out of a top I brought in... It looked brand new! read more

Sweetest people, and incredibly affordable. They pass no judgment on the fact that every article of clothing I bring is stained with red wine (which magically always comes out). read more

I'm not a tailor and I'm not much more clothing care-inclined than what you can accomplish with Woolite For Darks. But I know when to call in the professionals and Webster Cleaners are the real deal. They take great care with my clothes - no repeat visits to actually get stuff clean, my suits come back stuffed with tissue paper in the right places, and even they know their limits (including once referring me to another cleaner they trust for a super-finicky Burberry winter coat, instead of taking the job on themselves and potentially wrecking it). They've come to the rescue for drawstrings lost in the waistline of running shorts too. All for a reasonable cost. Though I no longer live around the corner from these guys and have a dry cleaner in my building, I will still bring my stuff across the neighborhood to use them. When you find a good thing, it's best to stick with it. read more

I love this place. Cleaners are great. They're very friendly. Alterations for men are amazing. They can do original hem jeans and they do all alterations in the store themselves. read more

Thanks for the advice on this one yelpers! Took a few pairs of new 7's and R&R jeans here to get hemmed, and they did a FANTASTIC job! You couldn't even tell they were altered. Will definitely be using their services again. read more

Webster Cleaners did a fantastic job on the original hem on my jeans. I have to admit I was nervous about taking them anywhere because they were expensive jeans. I researched on yelp and decided to take them to Webster Cleaners. I am so glad that I did. The woman at the cleaners was so nice and helpful. She had my jeans back to me in four day and it was only $17. I will be taking all of my jeans there from now on. The original hem she did was perfect!!! I am telling you go to Webster Cleaners if you want it done right! THANKS WEBSTERS! read more

I have taken my dry cleaning to Webster Cleaners for about a year up until 2 weeks ago. After receiving my dry cleaning back I noticed that two of my shirts had brown spots all over (looking a lot like a burn of some sort). I took the shirts back and they assumed no responsibility and in fact blamed me. They refused to attempt to re-clean it and made me feel guilty for bringing it back. In term of customer service they were awful. I have had a pair of jeans altered there and they did do a good job. All things considered there are a million dry cleaners in Chicago and I'd prefer to give my business to someone else. read more

Excellent service at a very fair price. Can't beat an honest, family-owned shop with timely service. I'm pretty simple when it comes to bringing clothes to the cleaners; dress shirts, pants and occasionally a suit and have not broken the bank or had any problems. Will miss the consistency of this place if I ever leave the neighborhood. read more

I recently brought in a blouse to be treated for stains, and instead of removing the stains, I walked out with new ones. I understand not being able to remove all stains, but under no circumstances should any customer be leaving with new, more pronounced stains. When I mentioned this to the woman upon pick-up, she just shook her head and said "no, we don't make stains." It's unfortunate that a long time standing local business would dismiss a customers concern, but also not make good on the disappointment by refunding the service. Unfortunately, this is just the icing on the cake as this spring I had brought in an over-sized dressed to be sized down (quite considerably, I admit), and I left with it still fitting like a bag. I felt too bad to ask them to fix it, and I chalked it up to my own fault at poorly communicating how I wanted it to fit, so I left it alone. After this most recent experience, I wish I wouldn't have. I would still use this establishment as a last resort to dry-clean my clothes (alterations and stains aside), but from this point forward I plan on taking all alterations and dry-cleaning business elsewhere. read more

I came to get some pants and jeans hemmed here because of the reviews on yelp. I came to pick them up whenI was told they would be ready, and they weren't. I had to come back later in the day, which wasn't a huge deal, but a little annoying. The hem job and the original hem on my jeans were done fine, (jeans are a smidge shorter than they should be, but not by too much). The ladies (mother and daughter) who took care of me were super nice and friendly. Parking is always a hassle on this stretch. Maybe next time I will go across the street to Athenian room and gorge on greek fries to make the parking hassle worth it. read more

Family owned and operated. Learned of this business through the Blues Jeans Bar on Halsted St. This review is based on hemming with the original hem on denim. Teresa has always done an excellent job fitting my jeans with the original hem at the bottom of the legs, as well as, darting in the waist/seat in a week or less and for an affordable price (usually $25-30 depending on the extensiveness of work). The "changing room" could use a new curtain and no need for the bar stool to be there (occupies too much space that's needed for a person to change clothes). read more

GO SOMEWHERE ELSE! Having purchased a pair of jeans from the Jean Bar on Halsted, I inquired as to if the sales people thought that the jean legs could be made narrower. They not only said that they could be, but also recommended this cleaner around the corner. Well...after calling ahead to make sure they were there, I drove a half hour. After showing the jeans to Theresa and explaining that I wanted them narrower, she pinned one leg, and then declared it looked the same as the unpinned leg! How is that possible-I replied! Thinking that her pinning was perhaps not showing what an inch narrower would look like as she had not pinned back the sides, I asked her to repin the leg, so that it would clearly show the difference....at which point she declared that she was not going to alter my jeans! End of story! Amazing, huh? Go elsewhere for courteous and appropriate behavior-- and alterations. read more

After 10 years of using Webster Cleaners, I finally called it quits. This was due to a spat over shirts that kept coming back with a moldy/mildew smell over the course of 3 visits. When I asked if they had changed cleaners recently they said no. I politely told them that I'll have to go to another cleaner in the event that my shirts kept stinking. After noticing that the recent batch of shirts came back without the mildew smell, I brought in more shirts to have cleaned. Teresa, the owner, seemed confused when I walked in and refused to accept my shirts since she (mistakenly) thought that I told her I was going elsewhere for certain and said something about her cleaner being angry with them for asking about any changes in their cleaning process. Her husband then angrily motioned for me to leave. I walked out in disbelief as it felt like a Seinfeld episode. In the 10 years that my wife and I have been going there we have never once complained or had a problem with my cleaning so naturally I was shocked that they treated me so rudely. Since their English is poor I suspect something was lost in the translation as I can't see why they would be so rude and cold and turn the situation around on me. It appears that they have zero tolerance for complaints and couldn't care less about longtime customers. For those that have reviewed Webster Cleaners positively, it is only when you run into a problem when they reveal their true customer service. Nonetheless I will not return to Webster Cleaners. read more

I went to go pick up a simple alteration on a pair of pants on a Monday after dropping them off on Thursday the week before. When I got there the lady couldn't find the pants anywhere. After searching for a couple minutes she found them, only to say that they weren't done. She asked me to come back in a half hour, but still kind of frustrating due to their lack of organization. read more

This place is a trek for me but I go here whenever I want great work done on alterations...I've lost track of the huge number of things they've altered for me here...all wonderfully done. The owner is one of the nicest ladies you'll ever meet, to boot. read more

Great customer service, Great work! I had a pair old pants that looked horrible with their fit and WC has helped create some of my favorite bottoms... So much so I dropped of another pair the very next day! read more

After an unfortunate run in with a drunk girl holding a glass of red wine on a dance floor, I arrived at Webster cleaners with my favorite white dress, now featuring red wine spilled all down the front. I had tried to get the stain out myself, and in the process, probably made it worse. I dropped the dress of with the kind women at Websters with low hopes. I picked it up last night and IT IS PERFECT! There is literally no trace of the wine. This place is magic, folks, and they have won me over. I don't even live near this place, but will be sure to bring all my special care items to Webster Cleaners. Fantastic service, very reasonably priced, and lovely staff. read more

I bring jeans in that I buy at the Blue Jeans Bar, which is right around the corner. They do a great job altering the length of jeans!