Do not get your food here take your hard errand money somewhere else two employees stole my card last night around 8:00-9:00 I got my daughter and friend from rio so we came here to eat after and I was side tracked that the Spanish manager was being very rude we asked for sweet and sour sauce and they gave us bbq we didn't even ask for but she was asking for and I didn't pay attention to them, not giving me back my debit card, but then we had an issue when we try to go in and exchange the sauces to wear. The Manager wanted the barbecue back to swamp out for the sweet-and-sour and it was just really irritating and then I forgot until this morning I tried to go and use my debit card for my lunch at work and I realized I didn't have my debit card so I had called the phone number for the Wendy's multiple times nobody answered the phone then finally somebody answered and he said that he didn't see my card there and I said I was on my way when I get there I talked to the bigger manager supervisors everybody even the employees that know that I go there all the time even were shocked that this had happened and so am I because I'm a frequent customer at this Wendy's and the way they handle things I couldn't even believe just take your money somewhere elsewhere and I think they should have better Customer Service and there was no reason for me to lie, but I'll just remember to not put my hard earned money into this restaurant anymore and now I realize why they have such a low rating on Yelp in Google because their service is terrible read more

Three stars for the convenience and ease of mobile ordering. I ordered a frosty-ccino and a kids meal. The kids meal had a frosty, apples, and a cheeseburger. The cheeseburger and frosty were good. The frosty cappuccino tasted like it was a distant cousin of a McDonald's iced coffee. Not the best but did the job. Lastly... I know Wendy's isn't known for its apples but the presentation was overwhelmingly disappointing. These were my apples straight out the restaurant. I don't understand why they were cut this way, but please be better. read more

Wendy's - a bowl of sliced apples - Burgers Near Me - Gaithersburg, Maryland

The bread for my sandwich had straight up mold on it! I got it through the drive through so was long gone before I looked down and noticed I bit and ate a part of the bread with the mold on it read more

Wendy's - MOLDY BREAD - Burgers Near Me - Gaithersburg, Maryland

This place needs alot of improvement My sandwich was hard The cashier was rude My nuggets were burnt This place is disgusting read more

Good stuff. Food still hot or at least warm on delivery. And wow -- a whopper and frosty can make any day a good day.

I can't believe this Wendy's had the energy to undergo renovations, but they simply cannot produce that same energy on improving the quality of their food. The premium chicken sandwich was horrendous. It tasted like they microwaved the chicken instead of putting the chicken in the fryer. The jr bacon cheeseburger was trash. Part of the bun was hard and they put like two thirds of a strip of bacon on the burger. It supposed to be 2 strips of bacon and they got the nerve to charge close to $3 for a jr bacon. The chicken nuggets taste like they were in the warmer all afternoon. I told the guy I wanted a sweet and sour sauce and a honey mustard sauce and instead, he gives me all sweet and sour sauces. And PLEASE stop asking people if they want a medium or large, as if those are the only 2 options available for a combo. You should be asking everyone if they would like a small, medium, or large. We need this Wendy's to close it's doors forever. Put a fast food chain there that gives out fresh tasting food like Checkers. read more

This wendys is horrible. Always slow, always out of products, and rude ass staff. Don't waste ur time or money. What a joke this restaurant has become, and Corp apparently does not care which is why this time I'm going to yelp and google. read more

All you taste is bun, which is not even toasted. The Beltsville location is fantastic by comparison. Once, an old lady barked, "Where's the beef?" Since Dave died, it is no longer in Gaithersburg. read more

Wendy's - Lunch on the cheap. - Burgers Near Me - Gaithersburg, Maryland

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My late late night (usually after midnight) spot for food. Not the healthiest options, but a salad and chicken tenders will do. Also, I've always experience really good customer service and friendly smiles. read more

I got this not to long ago and the bacon was very much stiff no flavor very disappointed read more

Wendy's - Jr. Cheeseburger 4 for $4 Meal - Burgers Near Me - Gaithersburg, Maryland

first off the app needs to be updated. there's is no option for me to edit my drink. I was trying to leave a comment or something regarding the ice and how much I wanted. I wanted to have no ice in my drink again no option to do so. on top of that I go inside to get my order, the cashier was rude and I had repeatedly told them once I got there I wanted no ice in my drink. the cashier then proceeded to put ice in my drink when I asked for a new drink without ice she said no it's too late and refused to remake my drink. what really upsets me is the manor in which the cashier talked to me. terrible service and my food was wrong. then once I tried to call the store multiple times and then customer service no one picked up. overall my whole experience was terrible. never coming to this location AGAIN. read more

This Wendy's location has been newly renovated and really looks great! The old one was pretty gross, but the new look is welcoming and fresh. The service is about the same - fine but nothing above and beyond. I feel much more likely to go dine in and eat here. Definitely go give them a try - you'll be pleasantly surprised. read more

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I'd never, ever go this Wendy's again, first they didn't give me a receipt with my order, I got my soda, but had 30 minutes before they made a mistake and I finally got my taco salad. read more

I suppose this is rated so low for a reason. This Wendy's should be torn down and turned into a parking lot or maybe a second tortacos. I've been waiting 20 minutes in this stupid drive thru. This is the worst Wendy's I've ever seen. read more

15 min wait for a cold burger at ten pm not like they where busy . Never again this place is trash.

Waited 15 min for my mobile order. And then went to the counter to check after sitting and waiting and they didn't even start making it. So disoguans bad management read more

I went to Wendy's at 430I ordered a Dave's triple with no lettuce tomato or onions whatever sieved was a Burger with one bun just the bottom bun no top bun whatsoever I spent a total of $13 I called them to see if I could get just like a replacement bun or something credit for a next visit and they basically shrugged me off very badd experience fuck these people I'm going the checkers read more

If I could give less then one star I would, chicken sandwich undercooked, they made us wait in the parking lot for our drive-thru order which was incorrect after waiting. While waiting, they dropped our potatoes on the floor and I had to wait again. Seriously, my wife threw up and now she's sick we will never be going back. read more

Ugh. 10 minutes trapped in the drive thru...add the cold fries and disinterested workers and I really wonder how this location stays in business. read more

Food is normally decent at this location but customer service and drive-thru service is terrible. Every time I visit this location's drive-thru I could spend anywhere from 15-45 minutes. Since being remodeled the customer service has definitely worsened at this location and if I were you I wouldn't waste my time here. read more

Usually a go to for a quick, but decent burger. Not tonight though. Drive thru staff was friendly, but burger and fries were cold...and cookie was burnt. read more

The only thing great about this location is the price of the 4 for 4. I ordered a strawberry lemonade and received what tasted like 1/2 cup of crystal light pink lemonade and 1/2 cup of melted ice. It was probably the most dissatisfying drink I have ever had in my life! All the other times I've had it at other Wendy's it has been great. I would have went back and made them remake it I didn't have the time the fries were cold but the nuggets were hot. Service is janky but hey it's fast food I don't hold them to a high standard read more

Order from here they didnt not give me my drink and they wont give full refunds cause the employees are incompetent.

According to the sign on their front door, their "dining room" is open from 10 am to 11 am on Friday and Saturday mornings (yes, just an hour!) and from 10 am to 10 am on all other days. What??? read more

Wendy's - Rather confusing hours posted on their front door. - Burgers Near Me - Gaithersburg, Maryland

Honestly 3.5 stars but I kinda feel bad for the place since it got 2 stars because there was an annoyed mom waiting in line. You rate a place based on the service and food not based on a customer.... Anyways I don't usually write reviews for fast food chains unless they stand out. And honestly this one didn't really stand out, but I feel I should mention that they do not do the 4 for $4 deal here. You're supposed to get a bacon burger, 4 nuggets, a small fry, and a drink for $4 but they said "sorry we don't participate" when I tried to order it. Each of these items by themselves are like $2 or more on their menu. Idk if it's just this Wendy's or what but they seem to have REALLY raised the prices since the last time I was at a Wendy's only a few months ago. I got a free small frosty (T-mobile Tuesdays coupon) and a full sized taco salad which rang up at $7.50. Food was delicious just really disappointed they don't do the 4 for $4 deal. read more

I ordered #2 meal and asked for the sweet and sour sauce. The cashier called the manager and manager was like .43 cents per sauce. I got 4 and charged me $1.70. and they gave me honey muster. THEY SHOULD HAVE SAUCE ON MANU!!! .43 cent per sauce!!!!!!!!!!!!!!!! NOT EVEN WROTH ONE STAR!!!!!!!!!!!!!!!!!!!!! read more

Got my iPhone 7+ and chicken tenders stolen here the one time I went. Manager refused to check cameras due to "violation of privacy" even when the police came. I feel like it was an inside job from Wendy's. read more

Not bad the food is usually good but they always forget to make it plain when asked so when u go make ssure u demand it!!!! I've gone back and forth 6 times because they always messed up. read more

Do NOT go to this location. Service staff is very rude and inconsiderate. I use to go to this place often but lately it seems to be having issues. I asked could I replace one item for another and pay the difference and was screamed at literally by the guy who takes orders and was told they will not do that... Its upsetting that after all the money you pay and the time you wait on food to be prepared that you get this kind of service. All because we wanted chicken instead of beef bc we are hindu. read more

Ordered spicy chicken sandwich. The crust was so hard that it takes away all the comfort of eating a sandwich. Not coming back again to this Wendys at least. read more

The decor is a bit spartan but the staff was really friendly and the food was on par or better than other fast food restaurants. I feel that the other negative reviews are mostly unfounded. Nice place to grab a quick bite without getting on 355. read more

If I could give 0 stars, I would! Went to Wendy's last night for a cravings fix. When I pulled up to the window, the guy instructed me to pull into a specific parking spot and wait for my food to finish cooking. Fine. When I pulled in however, the parking spot was damaged! It had a large screw sticking out of a cement block! It got caught on my bumper and took it off! When I got the manger, he denied telling me to park there. Mind you I've been to this Wendy's many times and they always instruct me to park there when my foods not ready!! Then this guy gets on the phone and calls his supervisor and admits to him that he did instruct me to park there! I officially hate Wendy's! The manger then told me that the spot isn't a part of Wendy's!! Then why instruct ppl to park there?!!! Basically I'm SOL!! Wendys used property that wasn't theirs, to their advantage and then when something went wrong... oh that's not our problem!!! One good thing is I wasn't in the car alone so I do have a witness... read more

I stopped here for my lunch break with my co workers. The customer service was ok and the food was decent. The woman's bathroom however needed to be cleaned. It was evident that a young lady had come upon her monthly and did her best to contain it. I walked back to the counter and let the guy behind the counter know, he called out to the rest of the staff that it needed to be taken care of right away. After waiting five minutes another man came out in gloves with a spray bottle entered the bathroom and the almost immediately exited the bathroom and went into the supply closet. After traveling to Narnia to find the lion and the witch in the wardrobe he finally reappeared with another spray bottle and a blue cloth I assume was specifically for body fluid. 5 mins later my team manger called to let know know he was going to drop off the rest of the team and come back for me. 10 mins later I was still waiting as I heard the man in the restroom start another round of squeezing the spray bottle. 5 more minutes I no longer cared to wait, I found another restaurant on the map that I was going to walk to. While I appreciate wanting to be thorough, I also feel like it was a bit inconsiderate. I spoke with the manager before I left, but had this happened before we had lunch I would have chosen to go elsewhere. read more

Dear Wendy's, I want to let you know that I went to one of your locations (18350 CONTOUR RD GAITHERSBURG, MD 20877) after I got off of work and noticed that there were little baby roaches on the counter. I'm not trying to bash, I love your burgers, and I expect the best. But what I saw today was something I've never seen in my life, and felt absolutely disgusted. I want to let you know that I did call your customer service number, I did talk to the location manager, that I did take pictures, and that I will be calling the county health department. Please step your game up, and please make sure that this never happens ever again. read more

I was asked if I wanted to try the Bacon & Blue Burger and I said yes and that I would also like to order a Jr. Frosty with my keycard. They then told me that I couldn't because I needed to place an order to get the Jr. Frosty for free. I said but I did just place an order and they got very rude and got very belligerent through the speaker and never apologized or said thank you for coming or anything polite. They shoved the food out the window and just said HERE!!!! The more I see this rudeness occurring at fast food restaurants, I plan on taking this to the BBB and making a formal complaint as well as placing complaints on yelp and elsewhere. This is getting so ridiculous that customers are treated as such with no courtesy and then the workers believe they deserve $15.00/hr. What a sad society that we live in that manager can't get control over their staff so that they treat customers with respect. What happened to Service with a Smile, Have a nice day and My pleasure??? Just saying! Server 5 Getachew / Check # 1661 / March 2, 2015 @ 12:10 PM read more

After a long day of being out and about, I took my eight year old, who is not a picky eater inside to order. Her burger was so cold she couldn't eat it, the cheese still had cellophane wrapper lines in it. Not to mention the bathroom with disgusting toilets. Won't go here again! read more

Walked in and found and annoyed mom in the line. I didn't even order my food. No, just no. I love Wendy's back in North Carolina though. Ugh, I wish people would take pride in their work. read more

I went in today 11/8/18 through drive through the lady in the drive thru was nice , I ordered my food and my son a white milk my order came to about 18 dollars. I always check expiration dates because I too use to work at McDonalds that I was just use to checking. I couldn't believe they had a white milk from 10/7/18... really. I think it sums the place up how do you not clean your inventory up for a whole month?? Me working at a fast food place previously I know how it works you should really be checking daily and cleaning things out daily . Expired milk over a month in the fridge. The manager or who ever it was just said "Give her a new one" (milk) didn't apologize or offer me anything else. What if I had given my son that milk without knowing.. you really need to do better. This is sickening. The cashier who gave me the milk was very apologetic though. But over all its upsetting the fries were drenched with oil and soggy. I dont recommended I wont be coming here again. Sorry. But not sorry. read more

you'll get rushed when ordering, you'll be missing nuggets sauce, and you'll be getting spicy instead of grilled chicken in your sandwich...seriously... honestly terrible...wendys HQ should come and check them out. read more