Just ordered at your drive-thru. Why is your staff not wearing masks???? We are trying to support the food industries during COVID-19 but this type of carelessness does not make us feel good about it. read more

I don't know what to say other than good stuff but closed the dining room due to being "short-staffed".

Visited on: multiple dates from 2004 to 2009 This is a fairly standard Wendy's, though maybe a bit on the smaller side. I actually worked here as a cashier from July to September 2008, and I can tell you that this is Hayward, so it attracted its share of, shall we say, unsavory customers. I think I only went back as a customer once after I stopped working there. Didn't see anyone I knew. read more

A #9(10pc chicken nuggets+ceasar side salad+drink) a jr bacon cheeseburger and a frosty float... mmmm no... that's not just for me... and it all came to $8... not too bad... Not the best food(it is fast food) but it could be worse... The location is pretty good... the drive through isn't screwed up inconvenient.. and the service is ok read more

Slowwwwww. Seems like they have enough staff here but you literaly wait for the person in front of you to order and get their food before ordering. Not so fast food today :/ edit: they got my order wrong. read more

I want it to express the Great feeling and emotion I get when I interact with the staff here at Wendy's the food and location is great but their communication and presence truly translates in the way I feel when I eat their . Specifically Christina and Damien have great customer service and are always smiling it really provides a friendly and welcoming environment that keeps me coming back constantly . I recommend stopping by And experiencing this great place read more

If you're expecting to get your fast food, fast... THIS IS NOT THE PLACE TO GO! Literally EVERY SINGLE TIME I come here rather I'm ordering only fries or a meal, I'm literally waiting at least 15 minutes. I don't understand, they aren't even busy all the time. I've worked fast food before and my manager would have flipped the shit if we were taking as long as they do. Don't get me wrong, the food is always fresh and hot, but it still doesn't and shouldn't take as long as it does. I am writing this review as I wait for my 4 piece nuggets and fries. That's all I ordered. I've been waiting for 23 minutes already, there's two people ahead of me. This is absolutely pathetic. They need new management and maybe need to pay their employees more, maybe that'll get them to work a little harder and a little faster. read more

James is a terrible employee he doesn't open his ears and allow customers to correct there orders openly I really hope management sees this and speaks to because his lack of care in ridiculous and this isn't my first encounter. He slurs everything he says because he tries to talk way to fast as well HIMYNAMEISJAMESTHANKYOUFOR CHOOSINGWENDYS...IS NOT ONE WORD read more

Got their BBQ sandwiches in the drive thru today and my husband cut the roof of his mouth in what appeared to be a piece of wood? Drove all the way back to get a refund . I'm calling their corp office to tell this place shouldn't be open! Stay away! So I left the regional manager a voicemail and not even a call back to say they are addressing their issue-gross! Never did get a phone call back from regional manager. I think that says a lot about how little they care in Hayward ! read more

Wendy's - That was with the slaw and it was not French fry! - Fast Food Near Me - Hayward, California

Great staff! Very friendly and much better service than any other fast food drive thru in Hayward! The restaurant was remodeled recently so the food is quite on point! Keep up the great work! read more

So disappointed today. I visit the Wendy's on Misson several times a month. I realize I can be a difficult customer due to special ordering off the menu. Bottom line, the order was rung up correctly but what I received was incorrect. I handed back asking for what I ordered. A few minutes later I received what looked like the correct order and went home. I was SO disappointed that I still did not have what I ordered and in fact threw it away as it was inedible. This is the second time in recent weeks this has happened at this particular Wendy's. I'm DONE with the Wendy's on Mission read more

Food was good but the service was horrendous. When I approached the cashier to order, the lady behind the counter outright glared at me. When I ordered, she made me repeat several times and when I spelled out my name after she asked for it, she huffed and rolled her eyes at me. A guy I assume was supposed to be her trainer didn't even pay attention and was talking to someone in the kitchen. In the end, she got my order wrong, over charged me, and didn't give me a cup for my combo until I asked for it, even acting as if I were the one at fault and gave me a nasty look and another huff. I don't know if she was having a bad day, but as an employee, she should not bring that kind of attitude towards a paying customer. Next time, I'd rather just visit the McDonalds next door. read more

I ate at Wendy's. Has been a while. This is a very nice Wendy's. The dining room minus the drive through could be a diner or even better dining. The architect did good. Wendy's run a very sharp outfitr. Everything seems checked thoroughly. That is food to dining room, etc. It runs a notch above fast food. And is consistent. I be back. read more

I went here and went thru the drive thru when I got home I was missing part of my order called them didn't get anyone to answer the phone so I called the corporate office which told me it's a big problem at all store the sent an email to them which the manager called me latter that DDT's and said he would replace my order since I had to come back when I did the manager on duty Only gave me the frys that I didn't get before and was really rude and refuse to look in the book to see if the other manager put in a note about it and refuse to give me the districts managers number read more

I dont know how to begin this but ive always liked coming to Wendys. One of my favorite fast food chains ever. But today as i sit here inside eating i am disappointed with what happened. As im ordering the guy at the counter, i believe his name was Germayne, seemed like he was new. He did an order for a customer which i believe he overserved a frosty and the manager came up to him while he was taking my order and told him you put way too much never do that again. When the customer picked up their order they were surprised of the amount of frosty and the manager comes out and said i know right thats what i thought too. Its way too much. Now me coming from being a lead or supervisor role i learned that if my employee made i mistake to pull them off to the side away from customers and talk to them and let them know of the mistake and to make sure their mistakes are not made again or see if they need more training or see if they dont understand how to do something to help them. Im guessing that because of that when he was taking my order he forgot to charge me for an item. I mean i couldve well easily walked out and paid less but the guilt i wouldve felt for leaving and to think that the manager wouldve came back to chew him out for not charging me wouldve killed me. I let him know to add it and my order was now complete. Thank you for your service Germayne and good luck with the job. You will get it right and be good at it. Now the 2nd part was when i picked up my order, one of the employees was talking to the same manager letting her know of all the jobs and interviews and all his process of what he is applying for. Im sorry but if you are not happy i suggest you look for another job and keep things to yourself instead of exposing it to everyone to the point where all the customers know your business. So unprofessional in all ways and on top of that blasting his music on his cell phone while walking around. Only because i love Wendys do i come back here if not i wouldnt. I say Wendys to train your managers better about how to handle situations better and managers learn how to conduct yourself when mistakes are made. Treating your employee like the way i saw will not only make the employee down but can make them very unhappy to where they transpire their feelings out to their service and thats not what you want to have especially dealing with the public and their food. read more

Hands down the best Wendy's I have ever been to. The fries are always perfectly crispy!! The customer service is a lot better now compared to before. I think they went through new management and who ever is running it is doing a pretty good job! The workers are super kind, lol they even told us to make sure we wait for the food before driving off (we've done this before). I will always return here for their crispy fries! read more

I like the food.. but i went through the drive the other day and askes for some bbq sauce for my chicken sandwich...the awkward teen was very polite and gave it to me and the OWNER all but flipped out on him, RIGHT IN FRONT OF ME, THE CUSTOMER. He said "why are u giving her all that?" The employee was nervous and replied that he was giving it to me because i asked for it. The owner said to him VERY rudely "for what?! Youre going to make me BROKE!". What a LOSER! My order consisted of about 6 sandwiches and he was trippin off 3bbq sauce packets??? I just dobt think he needed to embarass himself and his employee in front of a paying customer... i dont support mean bosses..give the kid a break.. and if u cant afford to give bbq sauce with cicken.. maybe u should reconsider owning a wendys read more

Just checked my my bank statement online. I never ever use my credit card when I buy small things but 1/24 I I only had a $100 on me when I went to this Wendy's. Well I did my homework and I know for a fact 1001% that a SOB that works in this place stole my credit card number as I handed it to him in the drive thru and couldn't see him for about 15 seconds. Pending Expand transaction GRNDSTAYSUIT #1385269129 Type Temporary Transactions $0.00 $2,737.44 Expand transaction for Transaction date: Pending SAFEWAY STORE 0669 Pending Expand transaction for Transaction date: Pending SAFEWAY STORE 0669 Type Temporary Transactions $132.97 $2,737.44 Expand transaction for Transaction date: Pending SAFEWAY STORE 2870 Pending Expand transaction for Transaction date: Pending SAFEWAY STORE 2870 Type Temporary Transactions $106.38 $2,604.47 Expand transaction Pending Expand transaction SAFEWAY STORE 2870 Type Temporary Transactions $109.61 $2,498.09 read more

Dumb asses!!! More ice than soda in my drink!!! Rude!!! Portions are small and over priced! This place just continues to disapoint... I went there again after I originally posted this and they got my order wrong!! I just don't know why it is so hard to do a job??? read more

Ordered a spicy chicken. They gave me a large bun with 2 one dollar chicken sandwich patties thrown on top. Who does that? And since I'm squabbling, their fries are always limp and greasy. Never cooked enough. read more

Very disappointed with wendys yet AGAIN ! My meal is NEVER correct when I go here. I asked for an Apple pecan salad with extra SPICY CHICKEN ... instead they gave me grilled chicken which smelled disgusting !!!!! Had to throw the whole salad away . The salad looked old & they gave me the wrong dressing . The manager seriously needs to make sure orders go out CORRECTLY !!!!! read more

The burgers could be hotter and eating area cleaner, service polite an curtious. Make sure you check your orders several times mine was not right. read more

wendy's is one of my choice when i have to go fasfood. reason i gave it only 2 stars is becasue they forgot some of my order when went drive-thru, 3 times. read more

After a long busy day, I went through the drive thru at this Wendy's. I only ordered a couple meals and some extra chicken. The person that took my order made a mistake on what I wanted but Joseph came through to save the day and gave me my order without hassle. The cashier forgot to charge my daughters chicken nuggets so Joseph added it to our order free of charge. He was incredibly friendly, super helpful, and had amazing customer service. I will definitely return to this location. read more

I am completely over this location! This is my third and last time coming. Every time I have came they have messed up my order. I got home tonight not only to an overly (more like completely) watered down soda, but they gave me a regular beef burger instead of my spicy chicken sandwich! So not only did I have no drink, but no sandwich, as I don't eat beef. Last time it was the same thing with my sandwich. I would have left 0 starts if that was an option. read more

I tried to use Apple Pay in the drive-thru and they grabbed my phone and tried to use it by themselves inside the drive-through cashier area. But because my thumbprint was not pressing on the phone thumb-pad of course it would not work. The food was good and he people are cordial. read more

I was excited to try their pretzel burger untill I took a bite and realized it was soaked in grease! So disgusting! Then it spilled out all over my pants. On top of that my mother ordered a cheeseburger that came in used wrapping paper with fries that had no flavor. read more

upset with the customer service they have. very terrible, tried calling now almost 5 times no answer now i'll never know if my order got thorough or not. waste of time and money read more

I love this Wendy's and have NO CLUE why they decided to remodel... It was already a nice location!! Food on point... Its closing totally ruined my quarter at CSUEB. I miss their Chicken apple pecan salads and chili!! The workers were also awesome!! OPEN SOON PLEASE!! read more

Had a late night crave and decided to be unhealthy. This visit reminded me why I shouldn't do fast foods! When ordering the guy taking my order was very eager to finish my order and rushed me. So, when i got to the window it was the wrong drink and had I not been rushed this wouldn't occurred. The lady giving me the drinks and food was kind and got me the correct drink, however who eats chilli with a fork??? And who just eats with one sauce? Overall, this visit was so bogus! The guy taking orders clearly wanted to hurry and get home! Customer is always right. Do yourself a favor and skip this Wendy's read more

Rude male employee should be careful of what he says in Spanish because you never know who can speak a language fluently. Last night two of my friends and I decided to eat at Wendy's as a late night bite to eat after class. The kind manager-owner (I assume) a sweet lady with glasses and black hair,, kindly told us that it was closing time and that they were cleaning the place up. As we were about to leave one of my friends asked if he could use the restroom but was told that the bathrooms were closed due to maintenance (which was understandable). One of the employees who was a young man sitting down playing on his phone said a rude remark in Spanish,"Did you poison the gringo?" (a derogatory term to describe a white person). I was appalled at what he said I decided not to say anything at that moment because I decided to walk away. Train your employees to be careful about what they say in other languages because a customer could be fluent. read more

They were super fast which was awesome. But i just ordered chicken nuggets and a chocolate frosty! i got home and i got a VANILLA frosty. Is it that hard to get the order right? read more

It was a couple of months ago that I had one of those intense cravings for fast food. Normally I eat jack in the box, but that's while intoxicated. This was a sober night, so I drover over to wendy's. My coworker had been raving about their fish sandwich, and since I generally like these wherever I eat at, I decided to get one at wendys. I also ordered their featured spicy chicken nuggets and fries as well as an order of chili. I pigged the heck out. Yes, I felt like a fat girl the next day, but I definitely enjoyed every damned bite of my food. Wendy's fish sandwich makes McDonald's Filet o Fish taste like rubbish. I definitely suggest the fish sandwich if you're into fish sandwiches. On a different occasion, I was hungry at night, but I told myself I wouldn't ordered anything deep fried, so I ordered a side salad. Seriously! It was so good. I wish it came with croutons, but I didn't ask, so yeah. Good service, yummy. read more

Damn I think this Wendy's is more worse than the one with the finger in the chili!! It is right in the ghetto of Foothill and Mission Blvd... I saw some homeless guy dancing like the backstreet boys or some sht while asking for change... The food was alright... they are generous with the condiments... guy hooked me up with 3 ketchup packets and 2 peppers... that sure is gonna be enough with a baked potato and grilled chicken sandwich rofl... I don't even want to comment on the McDonalds next door dayam... read more

Really enjoy this Wendy's location. Went to the drive-thru after hitting a nearby bar and had a good experience. Everyone was very polite and efficient. Got some great head while waiting in the car in line. Food given was the correct order. Would definitely return. read more

Just ordered a full meal... Paid $28 and they missed my baconator at the drive thru. It's not the first time they missed an order from me BUT IT WILL BE THEIR LAST. I AM SO DONE WITH THIS PLACE read more

Wendy's - They missed my baconator at the drive thru. Then I called and NO ONE ANSWERS THE PHONE - Fast Food Near Me - Hayward, California

A bunch of kids handling the late shifts but they are ok. The quality stays consistant and the value menu is great! Right off Jackson so it can be super busy. Also across the street from McDs and down the st from El Pollo Loco. read more

they have the new coke machines. still have a descent value menu. with item's still at 99 cents. i never have a issue at this place. for fast food one of the best places you can get in the area. not too many bums around. read more

i stopped at this wendy's on my way home last night (i live a few cities away) - my first and definitely last time visiting this location. the drive thru line was HELLA long (thanks, COVID-19) which honestly seems to be the standard at most wendy's locations in this area so i'm not fussing about that. i spent a lot of time correcting a simple order at the speaker box, which was frustrating but i'm not fussing about that, either. i finally got my food and all of the hot items were inedible - hard and cold, like they'd been sitting around for a while. the "unsweetened" tea i ordered was definitely sweetened or flavored with something. i tried to let them know - the young lady working the window didn't understand enough english to comprehend my request. not picking on her but management probably shouldn't have her working the most client-facing role in the restaurant. the manager came over to the window and actually got visibly angry at me because i suggested that there may be something wrong with their freestyle machine that dispenses the tea if my unsweetened tea tasted peach flavored. i asked for them to remake my food (again, because it was cold and hard) they remade half and sent me on my way. one half of my order was still cold and had not been remade and the other half was the wrong item. i was dumb enough to leave without rechecking the order but quickly came back and decided to just cut my losses, get a refund and go home. again, more attitude from the manager. i get that everyone's stressed right now, but that's no excuse to talk down to anyone. one star for the worker who paused his lunch break to help me get my money back. read more

Located at the busy intersection of Mission and Jackson in Hayward, this is a pretty average fast food franchise. OK parking situation and street access. Service was fine and the restaurant was clean. Not a fan of the Ciabatta bacon cheeseburger primarily because I'm not a fan of mixed greens. Also found the fries disappointing because they aren't really crisp like I want them to me. read more