Good food staff very friendly, Sophia is doing an excellent job as manager the staff acts more professional.

Terrible place, terrible drive thru. I can cook a burger faster than I l've been sitting in this line.

Once again I have realized that customer service is in the toilet. Most people at the front no longer want to talk to you when you make your order and are quick to want to get it to you.So you have no questions. It was his basic as you could get , and then we were out the door. read more

We ended up here after a day around town and it was going to take too long for any other food options. We waited in the drive thru lane which moved pretty good. We ordered 2 of their new 2 bacon cheese burger meals, with fries and a drink. It was only like 17 bucks, and the order came out pretty fast. We took it back to our cabin which was only 5 to 10 minutes away. By the time we got home the food was cold which was strange because we had just picked it up. We reheated some of it in the microwave. They had a little too much mayo for my liking but I scraped it off. We did not get any pictures because we went thru the drive thru and we were starving once we got home. read more

Saturday evening, waited in drive through line five minutes, never moved. Walked in, three guys in line, about six waiting on orders, looking pissed. Waited five more minutes, finally one of the staff says "gotta order at kiosk", Sigh. Two guys start typing War and Peace into this interface of the only two kiosk screens, that doesn't seem to give them what they want...after about three minutes...just time to walk out. Ordering a frosty shouldn't take 20 minutes. read more

The food was served fresh and in a timely fashion when taking into account the store was clearly short staffed. The cashier was very friendly and worked with a great sense of urgency but she can only do so much when her owner does not staff properly. The owner of this franchise needs to recruit more and pay their staff more for all they have to deal with. This location has huge potential if the owner truly was invested in the location read more

All I wanted was just a little snack. So I got the kids meal and I was gonna eat the hamburger and my husband ate the fries. The hamburger only comes with ketchup so if you want some mustard or a pickle you need to ask. It was terrible and cold by the way and so were the french fries. Staff were very friendly. So that's why two stars. read more

No ketchup. This is a hamburger and French fries establishment. No ketchup!!! Insane. I asked the lady at the register for something and clearly I was bothering her. I will never go back to this place. Ever. read more

Went to get chicken nuggets, took 1 hour. This is ridiculous for fast food. Then the staff started to close up before we got our food and wondered why we were still there. There was also a hand written sign on the drive through that they were closed. Should have taken that as a warning it was going to be a bad experience. Inside was also dirty like no one cleans ever. Oh well. Learned our lesson! read more

We got there at 10:45. An employee came out and turned off the drive thru menu lights and locked the doors. Online hours say they close at 12, we showed up at 1.15 hours before that, and could not order. Lost a loyal customer today , very disappointed. 1 star. read more

This place gets two stars because when we finally get our food, it was OK. Visit started as a solution for something quick from the drive thru. No such luck. Signs are posted that they weren't working the drive-thru window. I have no idea why or how long that was the case. Parked and went in. Only two customers infront of us, figured long could it be? Turns out we should've packed a lunch for the time we'd be waiting for this one. Took close to 45 minutes to order and receive our food. I wouldn't bother stopping here unless you have time to kill. read more

Gross. The drive through wasn't open, but there wasn't a sign indicating this. So we went inside only to see a gargoyle of an employee bent over the fry warmer/basket snacking away on the product, sans gloves. Service was nonexistent & gross, I'm sure that the employee's germs were all over the food. read more

Clean and spacious restaurant. Excellent customer service. We ordered hamburgers and chicken tenders, and it was good. Restroom facility is available. There are a few parking spots outside this restaurant. read more

45 minute wait in the drive through, worker said it'd be a few minutes to cook our food. Workers weren't the happiest, and the food wasn't the best either. read more

We came here because the wait for any other restaurant around was 2-3 hours. The place was crowded and gross. The bathroom was dirty. Trash was piling up to the ceiling. But I'm not here for that. I'm not writing this review to complain. I'm writing this review to compliment the two men up front who worked their butts off the entire time we were there. They tried their absolute best, and that's all you can do. The cook with long greasy hair left and went outside to smoke a cigarette every ten minutes while the two men up front worked really hard to get all orders done. We were very impressed with those two gentlemen. They really deserve a raise. I hope they get those two men some better help. If I were them, I would've just walked out. read more

Worst service ever !!!! Stood in line 25 minutes and no one ever even tried to take our order ... we watched at least 8 customers walk out before we did . We will never go back it was also very nasty read more

Not a good experience! Wait 25 minutes for some chicken nuggets &' chicken sandwich. When we got out food we realized the apples were missing so, i went to ask the cashier for them &' have attitude back to me. &' had stated " i'm going to quit " while walking off &' talking to me! Then later on, their drink were not full &' had ZERO SUGAR! Food was all COLD! read more

This place is a joke! I believe the only reason it gets any customers is bc it and subway are the only two options other than sit down restaurants. we waited in the drive thru for over 25 minutes and still did not reach the window to place order bc the drive thru speaker wasn't working. Also a sign was hung at speaker saying short staffed closing early it was like 4 pm read more

I have made two visits to this particular Wendy's. The first was back during the height of tourist and tubing season and the place was busy so I excused their slow service and total lack of hospitality. Our second visit was on a Monday this week, no tourist and no crowd. Unfortunately, the service was still lackluster and slow by any standard. On this visit, there was only one person in front of me and instead of taking our order the cashier decided to wait until the kitchen had the other customers entire order ready and on the tray. We chose to just order a drink and continue on our trip to find someplace else to eat. No greeting from the cashier, no thank you just handed me our change and put two drink cups on the counter. I told the cashier "thank you" but I guess it would have been too much effort to give a reply. read more

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The food on last 2 trips was good..only one person was nice..everyone else was talking and lounging around. A customer came in and talked to girls at employee door and all went outside leaving 1 girl to watch register and back..there was a guy there but he was walking around inside with sunglasses on wearing earbuds and singing..it was dark outside. The reason I noticed all this is they propped employee door open and side door it was very cold and windy outside. One girl came in and got her purse and went back out....then they all came back inside. With so many things needing to done The floors were nasty with food and trashand greasy, dirty tables and trash all over the place. Mens bathroom door locked on last 2 visits. My grandson and husband had to use the womens bathroom. They haven't had Chili all winter what is up with this? This is very busy tourist area on weekends and holidays it is slammed with people..wait lines are aweful...it was not busy so there's no excuse today. They need new management now!! read more

They are too busy serving drive through. Took 45minutes just to put in order, another 30 to get it. Do not go here. Make a reservation in other places better off. Don't fall into this dirty slow trap read more

Terrible. Awful. Worst service. I'm usually super laid back but this location is the worst fast food restaurant I've ever been to. Employees were on their phones, not to mention they had to stop taking orders because they were busy? The drive thru was even closed lol. Credit card machine was broken. Had no lettuce or tomatoes. Worst experience of my life. McDonald's would run this place into the ground read more

Apple Maps says it opens at 9am- google says it opens at 10:30am. Currently sitting here for them to open still at 10:50am. Absolutely no excuse for them not to be open at 10:30am at the latest. This Wendy's needs new management now. Completely unacceptable. read more

HORRIBLE HORRIBLE HORRIBLE!!! There was a long line, to be expected, but we stood in line for 40 minutes, then 15 more minutes to get our food. We could have driven out of town and gotten something faster. Normally I would have left after 15 but we had a woman who was diabetic and needed to eat and we figured this would be the cheapest and thought fastest way to go. The place was filthy!! They had 1 front counter person taking orders and trying to get orders out. Food and drinks were on floors everywhere, there was a busted table in dining room no one made an attempt to remove or rope off. I know with the holiday weekend they probably had people call off, but in such a busy tourist spot they should have called area manager or owner for help. read more

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Worse place I have ever seen! I do not think I have ever sit in a drive thru that long. Then the food was cold! This place after reading the comments needs new management! read more

Do not come here if you are reading this I'm serious. Take your money to one of the plenty of sit down restaurants in Helen. You will be waiting the exact same time at this Wendy's as you would at a restaurant and you will have a better time then standing in line and waving flys off you. The food here sucks. And the drive through doesn't work. You will be stuck in here for at least an hour. It's loud and cold. read more

Always takes 5 years and full Harry Potter Marathon just to get a drink. Always one or two cars. I can understand a full line but damn. Horrible service. read more

This is trash , raw meat on my burger , dirty floor , dirty tables this is such a bad fast food for its area

Very accommodating with my special order. Made sure my fries were hot and crispy like I ordered. Asked about coffer. Replied it was warm not hot so a fresh pot was made. Was asked how my special fish sammy was All very patience and helpful. A refreshing surprise read more

When we went, there was a handwritten sign on the cash register that said that due to internet trouble, credit cards could not be accepted. Cash only. Well since I was traveling, I did have the cash and it didn't bother me too much. Well I was reading some reviews of Helen establishments on another review website and saw people from well over a week before I ate there mentioning the same thing. Something's up here and it makes me doubt their integrity. The food wasn't bad but the place needs updating for sure. There were a couple of rednecks that were in there with no shirts on. I know the establishment can't be blamed for these scumbags but can't they refuse to serve them? read more

Very disappointed with service. 45 minute wait to place order and it was not that crowded. 5 employees working one person manning dine in was taking and filling orders. It was a slow painful process. No one ever cleaned the dining area the whole time. Outside trash piled up all around trash bins. A woman informed employee of no toilet paper in rest room. Nothing was done. read more

Slowest Wendy's in history, had so much time waiting on my burger I figured I'd write a review in the drive through. I mean I've only been in line for 20 mins now. Go to a restaurant it's quicker read more

Unbelievable that they are even in business! Out of Fries, potatoes, salad, large cups and drink holders. This is an embarrassment to any food establishment! Obviously needs new management read more

I'm old enough to remember when Wendy's advertising slogan was "Hot and juicy." The food I got at this particular Wendy's location was neither. Cold, chewy, burger, barely edible. They can't blame being busy. It was the off season and it was not at all busy. Wendy's franchises are generally hit-or-miss. This one's a definite miss. read more

The staff is nice enough and the place was clean, but they figured out how to screw up a chicken sandwich, which in my opinion is pretty hard to do. Strawberry lemonade = yum. Baked potato = meh. Fries = yuck (taste like dirt to me, but that is at every Wendy's not just this one. I don't order fries but my husband does and I ate two. Yuck.) chicken sandwich = tasted like it was over cooked by a full minute and made three days ago. I took two bites and threw it away. Had I not had a hungry 4 year old and husband I would have gone back for a refund. Unfortunately, it was take out just before my son's bed time. I would not return to this location. read more

Close this Wendy's down. Corporate should be ashamed of themselves letting it carry on and operating into the poorest of manners. The staff here never gets orders right, didn't wear masks during covid, constantly just won't operate the drive through sometimes putting a sign up that says come inside for over two months!!! And other times like today not even bothering to put a sign up saying it isn't working. I know restaurant quality in Helen is sub par but JESUS this is place is an abomination, do yourself a favor and don't bother. It's not a Wendy's, not sure why it's allowed to continue to call itself one. read more

Avoid this place!! I know Helen dining, for anyone who likes 99 health scores and cleanliness, isn't exactly 5 star but we thought how could Wendy's be bad...?! It's dreadful. It's like a bad dream. Nothing was good. It's kinda scary inside... really dingy and just bad. read more

This Wendy's is disgusting. It's a mess. It's not clean. My order was completely incorrect. The cashier touched the inside of the soda lids with her bare hands. The flies are out of control. All around disgusting especially considering we're in the midst of a pandemic. I would give it less than 1 star if I could. read more

Great location in the middle of everything. Location was really clean and staff was very friendly. It was packed with tourists but the food came out fairly quick and was excellent. I would have given 5 stars except they ran out of potatoes and that's the only reason we came. read more

If I could leave no stars I would leave no stars. This is by far the slowest Wendy's I have EVER been too. Every time I drive through Helen ( half way between me and my father) Wendy's is the most convenient option for food. It is increasingly becoming The last option. Tonight between entering the building and receiving my food it took The bathrooms are disgusting my son said there was no toilet paper in the men's room. There were no paper towels in the women's room. They were also flies and both the men's room and the women's room. I don't know how nasty something has to get before flies live in your bathroom, but it seems bad. I know you won't miss one family that visits a several times a year and this review is probably pointless. You can check your camera if you don't believe me. Black tank top with orange harem pants. AND THE FOOD WASN'T HOT. To any other customers that don't have 32 minutes for a quick bite DON'T go to the Helen Wendy's! read more