Fernando and his crew run one of the best places in town. They are always so polite and go out of their way to make us feel like this is our local spot. My dad usually goes to pickup, especially because of quarantine more recently. Good hot food and easy pickup if you call in advance. I'd recommend the spicy chicken nugget bucket or spicy chicken sandwich read more

went to wedys..4 orders was stuff into an order for a single combo..I saw the bag and ask is everything in this one bag he said yes...why I believe him.. got home and was missing 2 chicken nuggets orders...ommggg. really..in antioch at the crossing area.. read more

Welp, today marked my last day ever eating at this Wendy's. Against my better judgement I figured I'd go through the drive thru on my lunch break (even though it's known to be slow as Christmas). I got a grilled chicken wrap and some fries and after eating 90% of the wrap I noticed a black curly hair at the bottom of it... read more

Wendy's - Hair in food...how appetizing... - Fast Food Near Me - Nashville, Tennessee

Absolutely pathetic I sit in the drive-through for over 20 Minutes. Management needs to be fired at this location what a joke!! Lol

I cannot believe how unprofessional the employees are. I get it, you don't want to be there, and I really don't need to be. However, you can at least fake a smile. Latoya is an absolute joke. She was visibly listening to music through earbuds while she took orders, yelled at all of us because we didn't form a line to her liking and yelled at patrons when their order was ready. If they'd finally fix their drive-thru, we may have not had such a terrible experience. Save your time and money and go across the street to McDonald's read more

I would not even give this Wendy's a single star if that was an option. The drive thru speaker was broken apparently since we had to drive to window to order. It was LITERALLY 1 hour to the window. We would have left but after being in line for a length of time we were committed. There were people that walked up to drive thru to order food. Even called to ask if they were open and when they closed. We were told "we will be closing soon" no time was given. And on a cold day, had NO COFFEE. Homeless people coming up to car asking for food. read more

I had to give a star to give a review, but just like everyone else was saying. The service is slow. It took my wife four minutes to get there and 35 minutes to get served. What a joke!!! DONT GO HERE!!! She got frosties for the family. Large ones and they filled it 2/3's but she was done and didn't bother saying anything. Avoid this place. It SUXX!! She said had never seen such slow service. No one was in a hurry at all. My wife actually said she was ready to ask for an apron to go in the back and help them. It took a girl 10 minutes to serve her 4 frosties. read more

I would never expect a fast food place to be 5-star, but I just want to warn the general public about this particular Wendy's location: AVOID IT. The last 3 times I've been there they have either been out of what I ordered or have had some sort of broken machine that kept them from making what I ordered. (Why do I keep going back? Because I'm apparently not very smart when I crave fast food.) The staff is just plain RUDE. Again, I'm not expecting 5-star service at a Wendy's, but I've been genuinely insulted/shocked on more than one occasion. This used to be my "I'm a little drunk and want a burger, so I'm gonna make whoever's driving drive through on our way home" place... Now even drunk me knows better. Go to the McD's down the street. read more

The staff is completely rude! Rude every time I come here! I normally go through the drive-thru because this is where I go when I don't want to get out of my PJs. And more often than not...something gets screwed up with my order. I'll end up with a sweet tea when I said unsweet, my spicy nuggets come out as plain nuggets, or I end up missing something. The worst time was when the drive-thru cashier took my credit card, swiped it, handed it back and then asked for my card again. I thought maybe she was just checking for a signature or security code. Nope. Turns out, I ended up paying for the car ahead of me PLUS my own order. Apparently she forgot to get payment from the car before me. I questioned her and she straight lied to me! I had to contact my credit card company to get this reversed. I still come here because I'm lazy. There, I said it. And for fast food...the food is good. I trust the chicken here (which I won't eat at most fast food joints) and the salads are actually good! But the food doesn't make up for the actions or attitudes of the employees. read more

Warm Frosties, cold employees: If you're a fan of reluctant service, angry reception and a lack of food/drink inventory, this Wendy's is the place for you. You will be greeted by an overworked, underpaid (aren't we all?) drive-thru "greeter" who is clearly quite disappointed you chose to dine at her establishment. Apparently this Wendy's doesn't expect your business -- the last two times I've been, they haven't been properly equipped. The first time they were out of potatoes.. But the second time, they committed a cardinal sin that likely caused Dave Thomas to roll over in his grave. Their Frosty machine broke. Now, that's an understandable malfunction in and of itself. Again, there's nothing shameful about a piece of equipment messing up. But the drive-thru worker could not have been less apologetic. Apparently it was our fault that we wanted a cold, refreshing treat after a long, arduous night of cheering on the Nashville Predators. The employee did not offer us a coupon or any sort of condolence for the inconvenience. So we drove away and went to the Wendy's on White Bridge Road, where the service was warm and the Frosties quite cold. read more

When I had read that Wendy's was remaking their burgers as of mid-September, I had to try it out. The service was slow. I think their cashier just started. And perhaps she was just trying to show how friendly she was. Unfortunately, she was too friendly, engaging in conversations and trying to up-sell as the lunch line started to snake. And for an early lunch hour, she was the only one taking orders while they had several people taking the drive through orders. I truthfully can't remember what a Wendy's burger tastes like. With McD's, I know it's filled with filler. Maybe it's the square patty? At any rate, the new burger was okay. Not memorable. I ate it all, but eating everything on my plate has been something instilled in me since childhood. I did like the red onions. Not sure if it made a difference to me that the buns are now buttered. The pickles definitely did not taste like it's been sitting in vinegar for months. They tasted fresher -- but the article I had read that did state that they consulted with a pickle expert when they made the upgrades. I still prefer McD's, as it's the only restaurant my parents took us to as a family (true story!). But now that I just received 4 coupons in the weekly mailer for free burgers, I will have to redeem them. Can't let this go to waste. read more

I hate this place. They need a new phrase stronger than Slower Than Christmas. It can take almost an hour to get through the drive through; which is an egregious amount of time. read more

While I was ordering I watched the employee take a burger that was returned put it back on the line and the young man making burgers re-wrapped the burger! Luckily the guy it was intended for saw it happen and ask that he get a fresh sandwich. At that time the returned sandwich was then thrown out. Guess they like handing out HEALTH CODE VIOLATIONS. read more

Person on the drive through sounded like a total jerk. Had a sarcastic tone throughout the ordering process seemed like he was supper depressed and not very customer friendly. I understand that fast food isn't known as being the best job choice, but take some pride in what you do. Don't make others feel like their a burden on you. Especially when customers are what get you a paycheck. Food was good, no complaints there. I just feel off spending money at a place where the customer is treated as a nuisance. read more

Ordered apple pecan salad @West End, Nashville location.NOT FRESH! Made me gag &spat out my first bite!Tasted as if it had been sitting for days & the manager had the nerve to offer me another salad! On another visit ordered apple pecan salad, tasted good but THEY DID NOT PROVIDE THE PECANS! WTF! Wendy's get yo ish together! Just because we are going through COVID is no excuse for bad customer service. I WILL NOT RETURN! read more

If you want to take as much time as a sit down 4 course meal to get a frosty this is the place for you. If you prefer to have your fast food fast (like me) DONT EVER GO HERE! When a fast food restaurant reminds you of the DMV there's a problem read more

I'm sorry but WTF ya'll. How hard is it to get an order right? I waited 15 minutes in the drive thru for 2 cars ahead of me. I ordered a harvest salad and ya'll didn't even put a fn fork in the bag? Not only that but the salad was old and ya'll didn't even cut the tomatoes fully. I didn't get any of the harvest salad toppings or the right cheese. LAZY is what it is. If you hate your job and wanna ruin reputation for quality then fn quit. I paid 9 bucks and I got a dollar sandwich and a rotten salad. Get your stuff together cause this is a travesty. read more

I wish I had read the reviews of this place before wasting my time and money here if I could give a Zero I would. I should have known it would be bad when she first acknowledged my presence at the counter and asked "what do you want?" This staff is rude and the manager clearly has no leadership to help this team. My order was entered incorrectly and when I brought it to the employees attention she was rude and did not offer to correct it. Instead she yelled to her team mate to prepare something else and had no concern that what she rung up actually charges me more than what I originally requested. Terrible experience.... this place just needs to shut down. Be smart and do NOT waste your time or money at this establishment. read more

Great location. Haven't really Ben inside so I can't comment on the inside amenities. However, this place really lacks a double drive thru window. At lunch time, the drive thru can get very long. But, the order is right and the food comes out hot and fresh. The drive thru for me is not a big problem but is when your a fast food restaurant. Key word "fast." People frequent fast food restaurants for speedy and correct service. The single drive thru window in the middle of West End. Yeaaa that's kind of a problem. read more

horrible. waited in line for 30 minutes!!! got to the window waited 5 minutes, food was old and gross. told the woman at the window we had waited 30 mins and she said "that sucks" no apology nothing. Got the order wrong too. you would think after waiting 30 mins they would get your order right! 3:00 11/23/22. workers need to be looked at. def do not deserve 16 an hour!!!! read more

The last TWO times I have been to this specific Wendy's, but order has been wrong. I ask for Coke, I get Coke Zero. I ask for a cheeseburger, I get a chicken sandwhich. I mean, you have ONE task, can't you even do that. read more

I wouldn't even give them a star. They are extremely rude! We pulled up to pick up a order and they made us pull of and get in the gigantic line all over again just to tell them before coming to the window. It was past our pick up time and then way past our time by the time we got the food. read more

Nightmare experience every time I have tried to go here. Extremely rude people working the drive through today (1:45PM on 1/6/20). She was rude from the start, immediately berating me for not understanding her first question. I get to drive through (the person in front of me left without waiting for their food due after waiting for 5 minutes or so for her to open the window) and she refuses to say hello or acknowledge I am there and only opens her hand. I said hello and she ignored me. I asked her to confirm what my order was (to make sure I didn't pay for the person who just left) and she rolled her eyes and told me my total. I paid and said thank you and she didn't respond, slamming the window closed. I ordered a Dr. Pepper and received a Diet Coke. I order 4 chicken nuggets and fries and received those dumped into the package mixed together with ketchup that I didn't ask for. I'm not sure who is managing this restaurant but would appreciate if you would take a more hands on approach. Thank you. read more

If it weren't for the combo of those delicious nuggets and Sriracha sauce, I'd never come here for any reason. You'd think there was love and goodness in every fry with how bloody long it takes them. I've never witnessed a slower crew than this. You'd think this was a morgue based on the zombie-like look of death on every employee's face. Ultimately, it all starts with management. I'm assuming the manager has orchestrated some sort of torturous punishment for smiling and moving quickly because these are avoided like the plague. I half except the plot of "Get Out" to unfold the moment I walk in; luckily that only comes somewhat to fruition. Despite the hyperbole, this is a laughable excuse for a "fast" food chain. Take some notes from Chic FilA please. Actually, tear this place down and convert it to Chic FilA. The world would be better for it. read more

Absolutely fucking ridiculous!!! I went through the drive through with a friend and they were inconceivably rude to him. When we arrived at the window, the lady would not let us look at the board and choose what we wanted, but continued to yell "Can I take your order?" repeatedly until we could gather our thoughts. After that, when we ordered, she neglected to inquire about our desired size and other preferences, and when we inquired about them she began to loudly groan and puff at the speaker until we finished. The food was fine in the end, but I was very disappointed by the lack of quality customer service, considering that I work in retail and know personally how important it is to treat customers with respect and professionalism. Their entire staff definitely needs to be reviewed, especially considering that they've racked up a unbelievable 2 STARS as a business in Midtown Nashville. This is unbelievable and unacceptable and I hope to see some changes in the future!! -xyaire j. read more

The employees were very nice, but they started to take our order, then started making it before we finished ordering, no one was at the register after awhile. It took 20 minutes to get our food, which had several items missing, we got someone's food and someone got our food, complete madness and chaos, and 5 police officers showed up to speak with an employee, try the McDonald's across the street. read more

I drove through the drive-thru and ordered a small fry at this Wendy's. Half-way through the box, the fries tasted like feces. It's like someone picked his or her butt and handled the fries. Downright nasty. I will never return to this Wendy's if I can help it. read more

The slowest "fast food" place ever. Came at 4 on a random Sunday and it took 20 minutes to get my one meal. Don't come if you want to get your food at a reasonable speed read more

Started waiting in line 6 cars back at 7pm on a Monday. 30 minutes later and I'm now 2 cars back. They're really trying to compete with the McDonald's down the road for worst service aren't they. read more

Don't come here for quick service and good food. Come here because you are drunk, its two in the morning, and have a personal vendetta against McDonald's. read more

Took forever to receive our food, workers forgot multiple frosty's from our order and had to wait 5 minutes to receive them. When we finally received them they were warm and tasteless. Awful experience would never recommend coming here, I know I will never visit this place again. read more

This Wendy's is always clean, the service is always slow however. The drive thru is always faster than going inside. So if you are in a hurry you can just get it in the window. You will be there for a while if not. Other than that the food is always hot and fresh. The restrooms are just alright. There never spotless, but not gross. read more

Terrible service...slow, rude and never gets order right. I would suggest going anywhere but this location!

I'm writing this review and giving Wendy's 5 stars mainly for the gentleman working the drive-thru window tonight. Nothing but respectful and attentive service! read more

first time to Wendy's. Lower than my expectation. Food choices are limited and look similar....Service is slow and not so friendly.

The menu is misleading and had a bunch of wrong prices. The total price cost us about 50% more than the menu told us it would. My mom complained to the worker who gave us our food and the worker pretended it just wasn't true. Terrible service. read more

I just have to say that I am really happy that Vandy has this Wendy's right down the street! I had cravings for chocolate ice cream and most things were closed (no Pinkberry or tasti-D lite). Luckily at 11:30 at night, this place was booming! And to my surprise, the cashier told me that they are open until 4AM!!! I just love the chocolate frosty and their chicken nuggets. And it was nice that there were a bunch of Vandy and Belmont students... mostly Belmont though. Also, they take the commodore card! And is it just me or did Wendy's become cheaper than it already is? read more

Horrible service. Stood there for about 10 minutes without anyone even acknowledging our presence. Finally just walked out. Terrible service from uncaring employees who don't belong there representing the company! read more

This establishment provides the example of what every restaurant should be doing - looking out for its patrons! We arrived at a late hour, yet the cashiers were kind and enthusiastic. After accidently upgrading our sizes, the cashiers went a step further and warned us about unpleasant guests in the vicinity and to be careful! Never have I experienced such kindness from a food establishment. Will be coming here often because of the great service we received! read more

I used to like Wendy's. This place made me hate Wendy's. Terrible service and the inside smelled like a poo. The food was good, but not good enough to make up for the terrible employees. I have been frequenting Wendy's for a while, but I don't see myself going back. read more