My friends and I went in for the new takis meal, it was pretty groovy. The service was great, the staff was kind and was very synchronous. It was very cool. The vibe was great, got to sit by the fireplace and have a good chat with my friends. Thanks Wendys! read more

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Has to be the slowest Wendy's in existence. I've stopped by here occasionally and over the past 5 years, I have waited way too long and gotten incorrect orders. It is sooo frustrating. This is not fast food. read more

I ordered the Ghost Pepper chicken sandwich expecting my order to have some resemblance of the picture from the menu. Instead of getting the premium chicken patty that comes with the sandwich, I received one from their value menu. And I'll let you see for yourselves what I ordered vs what I got!! read more

Wendy's - Ghost Pepper Ranch from Wendy's menu - Fast Food Near Me - Nashville, Tennessee

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Worst customer service ever from fast food place. Did mobile order to pickup so it's be ready to eat by time I walked over. All foods to lobby locked at 445pm. Most arrogant employee would not even acknowledge my presence. Use common sense at least turn off mobile order for pickup inside if not going to be open or answer phone. Had to walk up to drive thru window to let them know had placed an order. I was just released from hospital and trying to sit down somewhere warm to eat. Employees had attitude stating not enough people working but someone was in lobby. Food order was not correct either. This location would never recommend. read more

Tried to go here for dinner last night around 7pm but both doors were locked & no signs up as to Why? So much for the Vanderbilt area being walkable (especially, from the Marriott next door when you took an u er form the airport & don't have a rental car!) Ended up at Newk's across the street & the service & food was excellent there! read more

Wendy's - View from Marriott room window... - Fast Food Near Me - Nashville, Tennessee

1.5 is about right. Slow. No customer service. Sticky floors. Not very appetizing at all! read more

Wendy's - a red wall with a quote on it - Fast Food Near Me - Nashville, Tennessee

Bro, this Wendy's literally took one hour to receive our food and that's after we ordered ahead. They won't let you walk up or pick up curbside with order ahead. You have to wait in the drive thru line that takes one hour! Thankfully the orders were right, but good lord 1 hour for FAST food... read more

Wendy's - a sign that says thank you - Fast Food Near Me - Nashville, Tennessee

been here TWICE! wouldn't let us eat inside when they were OPEN. was sitting inside the lobby telling us we couldn't come in from the outside. he was lightskin, brown locs, and wore a red hoodie. the date is 2/16. so go back on dem cameras ... very poor service, very lazy and rude. not demure at all!! CLOCKED. read more

ZERO STARS!!! Worst Wendy's ever!!! Terrible management and.. the worst service. Forgot to ask if they can split the transaction for my co worker and I and was met with an attitude at the window and then when I asked if that was a problem one of the girls asked if I knew believed in Jesus?!?! Like what does that have to do with it? Never returning here again. Who ever is doing the hiring is not doing any good for the business. read more

SUMMARY. I frequent this Wendy's because I play beer league hockey, and I'm often looking for a place to grab a bite around midnight (this is the only place I know around me still open then). Only downside is that because it's the only place open, the drive-thru is always mobbed, and the staff is incredibly slow-moving. Expect at least a 20- to 30-minute wait time late-night. LOCATION. The location is perfect (at least for me), located on West End right across from Centennial Park adjacent the Vanderbilt football stadium. It's only a mile or so down West End off the 440 exit. QUALITY. The quality is what you would expect from any Wendy's. No better, no worse. SERVICE. The service is awful. Granted, being the only game in town at that hour, I understand there is a long line. Still, the time it takes to prepare and deliver a single meal is untenable. Even for me, who is always coming here solo, the wait time at the actual window is often 3-5 minutes (or more), which is outlandish. Multiply that by a line of 10 cars, and it starts to make sense. Further, the staff makes no effort to hustle or even pretend to acknowledge the line. They have one speed only: very slow. VALUE. The value is good, but no better than any other Wendy's I've been to. I get a meal with a burger, fries, and drink for around $10. I believe this to be par for the course. TAKEAWAYS. The 3 stars are for the fact that they are open until 1am every night when nowhere else is (not even McDonald's). That goes a long way. Still, the long lines and poor service make it difficult to give anything over 3 stars. Cookout is another option I am seriously considering, even though it's a couple miles farther from my house. If Wendy's fixes the late-night wait-time, my review of this location will jump immediately. Cordially, Clayton Cohn read more

Zero stars- no peppermint frosty. Slow drive through, unpleasant service, poor advertising. read more

horrible service put onions ketchup on a plan cheese burger. fries were cold not even room temp like refrigerator cold. no straws. had at least 6 employees working but then why did it take 30 minutes to make 3 meals and to make matter worse they completely forgot a whole meal. the staff was careless and rude. no napkins.0/10 read more

I found it odd that at noon, this Wendy's was empty. This is primetime lunch time. I should've listened to my gut. But I just landed and was really hungry. When I walked out of my hotel room, lo and behold, my go to fast food burger spot. The cashier was pleasant. Took my order. Was patient with me as I didn't undestand her clearly. She even asked what style of sauce I wanted for my nuggets. It's the little things folks! I go to the condiment counter and attempt to get ketchup. I go to the first ketchup container only to discover it's just like this franchise at lunchtime; empty. I proceed to the next ketchup dispenser. I push and feel resistance. As I push down, the ketchup bursts all over me. What I didn't realize was that there was about a half inch of dried ketchup causing blockage in the nozzle. This is not same day, a couple of hours, dry. This is health department violation type nasty. Although frustrated, I calmly went to the counter to inform the staff of what rhe need to clean up the condiment area and to request packaged ketchup. I have ketchup all over my Ralph Lauren Polo gifted to me by my son. Oh what an imposition it was for me to have my only outer garment I brought on this business trip ruined by a faulty device and obvious lack of maintenace. Someone was upset to the point of using profanity. Another man with a black shirt made a comment that could be taken as a threat. He said something to the effect; "He's saying the wrong thing to the wrong person." I am here on business. I did not want this issue to escalate nor did I want any additional confrontation. I grabbed my food and went to eat my meal. I dropped my soda. Three employees witnessed this and not one offered any assistance. As frustrated as I was, I did the decent thing and cleaned it up with napkins. I was watched by staff and laughed at. The man in the black shirt came out a few minutes later. He shouts at me from the condiment counter, " What do you want, to get it dry cleaned or something?" I told him, we need to figure something out as I continued to take photos of the damage done to my outer garment. He opened the empty ketchup dispenser and left the lid off. He never filled it. He then wiped the nozzle on the defective one. I began to eat my lunch. When I completely finished my meal and was packing up to leave, I was aggressively approached by a man in a blue shirt named "Fernando". He barks at me; "Do you have an issue?" I didn't appreciate his demeanor. I explained what happened as I collected and tossed out my trash. I pointed to the video camera and told him he should be able to see the entire incident. As I was exiting the store, he asked me when am I coming back. I scoffed at him and stated I am only here for 3 days on business and am pretty sure I won't be coming back. He then said he would like to buy me my next meal. This store is the perfect location to use for training purposes. There is much room for improvement. And unfortunately, the fries were soggy and burnt at the same time. Go figure. read more

Wendy's - Fast Food Near Me - Nashville, Tennessee

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We sat in the Wendy's drive through for near 45 minutes waiting for one meal. There were four cars in front of us, which is not many. It's no surprise this establishment is open until 2am considering it took 45 minutes for a single meal. This would be a great place for a fast food restaurant! Also their Frosty machine was broken. They were advertising their new peppermint frosty and I assumed they would have what they were advertising for sale. We arrived at Wendy's at 10:50 at night, assuming it would be a quick trip to grab some food. Boy were we wrong! I am very displeased with our Wendy's experience and will not be returning soon. read more

Wendy's - Wendy's - Fast Food Near Me - Nashville, Tennessee

service is slow . inside is closed . drive through service terrible . doordash cant even pick up orders or anything . they need to open up a drive theough service that doordash can zip through instead of making us wait with ordering customers . they let our doordash customers food get cold wich results in us getting poor score on delivery service WENDYS ON WEST END AVENUE read more

I placed an order through door dash around 11 because I am sick and was just wanting something quick. The dashed arrived on time and I noticed the time kept getting pushed back so I contacted him and he mentioned they told him to leave the drive through and wait for someone by the door. He waited at the door for over 20 mins and nobody assisted him. I recommended him to go back to the drive through and shortly after my order was cancelled due to "the store not having the items I ordered". That would've been nice to know PRRIOR to waiting an hour and a half. Poor customer service. Do not recommend ordering from here. read more

Stopped by for a quick lunch on a Tuesday afternoon and although they had a long drive thru and line inside, I was still in and out in less than an hour. I received great service and the inside is very clean. read more

Wendy's - a tray of food and a drink - Fast Food Near Me - Nashville, Tennessee

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Hire people who can read a delivery order.. they never get it right. Forget stuff in bag, not follow instructions properly.. if y'all can't have pride in your job don't be there. read more

Wendy's on West End is a great location. There's plenty of parking and dining space as well. I was able to be in and out within half an hour, as service was that quick! The staff was ridiculously helpful, kind, considerate, and hardworking--I was blown away. Working in fast food can be a grueling job, as staff members are often underpaid and overworked. The staff that were working had smiles on their face and were very friendly. I felt happy just placing my order and talking to the cashier (an older gentleman). There was a young woman that was keeping the dining area absolutely spotless. She was sweeping and wiping and sanitizing, it was extremely appreciated. I know it's "just" fast food but it didn't feel like it. I received some of the best customer service at this restaurant! I hope that these workers are being well compensated for working so hard and doing such a great job!! read more

Wendy's - 4 for $4 - Fast Food Near Me - Nashville, Tennessee

Employees were friendly and helpful. The young lady working the register explained there was no lettuce because of a shortage. And we appreciated that. Manager was hanging outside smoking a cigarette. When he was inside he was loud and rude to his employees calling one of them a loser. Sad that the chicken sandwich is now a pattie rather than a full chicken breast. read more

today we waited in the drive thru line for 20 minutes. When we finally got to order the lady asked what we wanted and when we told her we had a mobile order she refused to serve us and was rude!! stay away from this ratchet place and the crack heads that work there!! read more

man I love Wendy's , but this Wendy's sucks . Super duper slow too . Ordered inside then forgot 3 of our meals . Employees were super weird too . They were buggin the whole time . Idk , I don't recommend this Wendy's . Been here maybe 10 times . Not goin anymore . Don't go here for FAST food Shout out to the one employee tho that took me and my friends pic when we got the 50 nuggets tho she was cool ! read more

Like others have said - if I could give negative stars I would. I work at Vandy and there are limited options within walking distance from my office. So, Wendy's is one of my go to places. At first? It was fine, normal fast food but lately? MY GOD! The ladies working there seem like they would rather spit in your face than take your order. The drink machines don't work, they never have ketchup or bbq sauce and the food is always cold and stale which seems impossible considering how busy they are because of the central location. Whoever owns this place needs to step up. This is a super central place, right across from Centennial and Vandy and it probably brings in a ton of revenue but Christ, I felt like the woman was going to throw my food in my face for daring to come in and order. Hell, I normally get a kids meal and small chili but she seemed so pissed off and all the other ladies making the food were cussing and throwing stuff around, so I simplified my order as to make less fuss. Nope, still rude as hell to me. Fast food is no fun, I get it but I have been to PLENTY of places where the employees weren't so hostile. I paid 10 bucks for dry chicken nuggets (no sauce/ketchup) and old cold fries. Thanks, Dave! read more

Went to this location at 2:06,order 2,large strawberry lemonade with no ice both drinks was water down, don't go to location told the Manger she said that how people like the drinks, soft drinks, etc. read more

So as I sit in the drive-through line right now as I make this review there was a man sitting at the speaker waiting to be waited on and sat there we we've been literally sitting in this line for almost 30 minutes now and he said hello and the lady on the other end barked back hold on there's only two of us working in here and the gentleman was just like I was just saying hello to make sure you knew I was out here we know you're out there and you don't have to yell and he said all I said was hello the people at these restaurants here are rude as fuck and I hate to use profanity like that in a review but Jesus Christ man you only GodLike you only have two people working on a Thursday night in the middle of NashVille The managers the stores need to fucking be replaced especially the GM and start scheduling more people because they are busy at late night because this is a college town read more

My tummy is so fulfilled after getting my jr bacon cheeseburger. I was concerned about the jr size being not enough since it apparently doesn't come with a bun but I was overwhelmingly impressed by the quality of this food and how full I am. read more

Wendy's - Jr. Cheeseburger Jr. Bacon Cheeseburger - Fast Food Near Me - Nashville, Tennessee

I can't even give you a review on the food, because I never received it. Service was horrible. The only that was bearable was the other people that came in to order food you know I sat there for almost an hour after I put in a mobile order came in to get it Told it was being made watching other people come in order their food from the register getting it before me and then after 20 minutes I asked her where my food was and she was just like oh I forgot and another 20 minutes later more people coming in food still hasn't popped up yet, so I said fuck it and left The old heavy set white lady doesn't know how to do her job she needs to lay off what ever drugs she's doing read more

I might as well cut and paste Shawn H's review into this space.... This location is always clean and friendly but I never walk-in because it is so durn slooooooooooooooow. The drive thru is a tad better. Another toughie is the location, as it can be a major pain the arse to exit the parking lot with the awkward one-way and sometimes horrid West End traffic. Now that I'm done with being Debbie Downer, I can't emphasis on how a Wendy's drive-thru can save the day every now and then with healthier fast food options for when I can't slow down. The side salad and plain baked potato are low on the guilt scale. read more

Wendy's - a bag of cheeseburger just for you - Fast Food Near Me - Nashville, Tennessee

quick & decent quality food here but they're always out of something & will never give me a frosty :(

If I could leave 0 stars I would, the lady at the window was probably the most ignorant woman I've ever encountered in my entire life. We were in line for probably 30 minutes and she was rude from the moment we pulled up to the window. She wouldn't let us speak and interrupted every time we tried to place our order. Do not go here. read more

Horrible service and lackluster food. They were rude when we ordered and said nothing when handing us our food. We waited thinking there was more, but she said it was everything. I realized we were missing a frosty sundae because it was in a different bag. We requested sauces and did not receive them. Since the lobby was closed due to Covid and there was a long drive thru line, we called and asked them to bring it out to us. They were rude over the phone and rude when bringing it out. I would assume it was just a bad night which everyone has in customer service, but the food was incredibly disappointing too. The chicken nuggets were cold and a strange texture. I do not recommend this location at all. read more

Enjoy waiting 30 mins for your order? Enjoy your order being wrong when you get it? Like it when you get smart-remarks from the employees after you ask to see the manager? Then this Wendy's is for you! Enjoy! read more

This place has the worst service I've ever seen at any Wendys location. Rude staff and the food takes forever!

To say this Wendy's has perfected the art of the lunch rush would be an understatement! Their proximity to Vanderbilt makes them a prime location for people on the go to stop for a Burger. They almost never have a line longer than 3 cars during the busy part of the afternoon. Often times they are actually handing the food out to you as you pull up. Highly recommended if you are on the go. But be careful and check those lids on your Soda, they do have a tendency to pop off. Also, make sure they gave you a straw. They tend to forget. read more

Wendy's - a truck parked in front of a restaurant - Fast Food Near Me - Nashville, Tennessee

Zero stars if possible!! 25 min to get two chicken sandwiches and no fries. 10 workers doing the job of 1.5. Don't even get me started on the random friends of works who jump in the back and help them selves to drinks and food. read more

yelp probably can't give places 0 stars because if they could, this place would have it. pulled in the drive thru around 11:30 and the line was about 10 cars long, i stuck it out and was in line for A WHOLE HOUR. once i finally pulled up to the window, the woman rudely asked me what my mobile order was, i said i didn't have one and she said back "we're only doing mobile orders" so i waited for a one hour in an ungodly slow line, just to be told that they refused to take my order. i asked why no one came out and said anything because they obviously weren't making the food very quick so they had some spare time to tell the people in the line that they're only doing mobile orders. she said that "they didn't know" ??? the woman was so rude and condescending. i poked my head out of my window and asked the guy behind me if he had a mobile order and he said no, i said "well you're SOL because they aren't taking orders. always choose chaos. read more

This may just be the worst location in existence! Rude staff. Extremely long wait times even when their are only a few cars in the drive through. If you want fast food this is definitely not the place. read more

By far the dirtiest Wendy's I have ever been in. Extremely rude employees, that seemed bothered when you ask them for a simple chili sauce packet. I will not be back. Lemonade, was good though. read more

The food is good but the line was literally so long I waited for my food for over 40 minutes. They also did not give me enough ketchup :( I would go somewhere else. Don't go around 2-4 because apparently everyone goes. read more

went to wedys..4 orders was stuff into an order for a single combo..I saw the bag and ask is everything in this one bag he said yes...why I believe him.. got home and was missing 2 chicken nuggets orders...ommggg. really..in antioch at the crossing area.. read more