Wow, so much hate on this location! I can't say I agree as I've generally had good experiences here. Particularly with covid, this is one of the most convenient drive thru locations in the city and while it can get crowded, it is generally reasonable particularly compared to the always jammed chick-fil-a next door. In addition, I will typically order on the new Wendys app, which has some great offers and is really convenient. They also always get my customizations right from the app. Why 3 stars you ask? Well, I have one beef (no pun intended) with this location. They are literally the closest location to the wells fargo center and they openly refuse the "Frosty Freeze-out" promotion that the sixers do. I was shocked when they would not honor it and give me a pathetically small free frosty (I even ordered other food), when its such a nominal cost. I suppose this promotion and in person sixers games are gone for a bit, but still... it ran for like 2+ years and to not honor it is crazy. read more

Writing this as I been sitting in the drive thru line for over 15 minutes now . Worst location in the city , THE NIGHT SHIFT NEEDS to be investigated for how long it takes for FAST FOOD , and the careless preparation of the food . Cheese not melted , bacon not cooked . Etc . This place needs HUGE IMPROVEMENT, new management and a WHOLE NEW STAFF read more

Wendy's - 5-7 car wait line for 10+ minutes SMH - Fast Food Near Me - Philadelphia, Pennsylvania

I order online. They didn't have my order pulled up to start., not a problem. I told the woman behind the counter no condiments. She had no clue what that was . I told her no ketchup mustard etc. She rolled her eyes tell the cook no condiments. When it was done she threw the bag on the counter. No thanks you ,enjoy, have a nice day etc. I felt that if I wasn't there she would have spit in my food. I won't be returning! I am surprised this Wendy's is still open read more

I always liked Wendys. This Wendy's However, as if there weren't enough empty tables as compared to their neighbors booming business. They (purposely) don't cook the bacon. I question what else they do with the food. #NightShift read more

Wendy's - Uncooked bacon. Anything else unsafe, unsanitary, medically harmful to eat with this burger? - Fast Food Near Me - Philadelphia, Pennsylvania

Nothing about this Wendy's is good. Absolutely nothing. long lines at drive-through, A complete shit show inside. 30 minutes for dine in food! 30 minutes from when you order! WTF? You could go over to the steakhouse and eat in that amount of time. Soda machine is broken and there's no way you would know that until you wait 30 minutes for your order and then they tell you your drink order can't be made because they don't have soda. Again WTF is this a joke? Close this shithole down and put something better. But then you'd have to find workers that give a crap, and none of those in Philly work in fast food. Maybe we should trade Mexico for workers that have half a brain (like maybe put a sign up about the soda?) and give Mexico some of our fine native Philly schools half-graduates. Then Mexico would build the wall on their side. read more

very rude staff and main thing is take too much time to give order they all playing inside and that time it was not busy but the staff dont care about anything manager have to change the staff they take 20 min to response at drive thru after that they give me order after 30 mins read more

[1177] 4/2021 Wow! This is probably the worst Wendy's I ever visited. I went thru the drivethru.. The line was very long. The cashier/worker was NOT friendly. Made me feel like I was doing her a favor. Something was also wrong w/ my food. Soda was flat and food was "off". I can't explain it but it was not right. I've had Wendy's plenty of times. Anyway I tossed my food since my stomach started to hurt. I will NOT be back. read more

Wendy's - the front of the restaurant - Fast Food Near Me - Philadelphia, Pennsylvania

Stopped in on a lark & it was absolutely laughable. We stood waiting with maybe a dozen other people while employees ignored everyone & argued about who was clocked out & who was clocked in. It was sad, pathetic and most of all HILARIOUS to observe. We left ! read more

I've never been to this location at night, but order breakfast from here a few times a month. Every time I get my meal, it is hot, fresh and packed with care. Whomever works and manages during the morning hours takes pride in their work and to that I say thank you. read more

Food is fine but the workers have to be some of the most rude and miserable people I have ever met in my entire life

Horrible service put in a mobile order through the app and go to pick it up and wasn't even started. The kid at the counter prints out a slip and I wait for 20 minutes while 4 other people order and get their food before me. I ask where my order is and he laughs and says "Oh this order? She hasn't started it yet." I was already late for work and not going to waste any more of my time. I hope the owner enjoys the credit card charge back. read more

Terrible service. The women who worked to distribute food on the evening of September 15 behaved as disgracefully as possible. I hope the bosses care about their clients, and they will finally do something to somehow put them in their place read more

Used the drive-thru- they were so rude while ordering (I was as only ordering a Diet Coke) and she made it sound like I was being inconvenient to her. Pulled up to the first window and someone yelled out the window that we had to pull up the next window. About 5 people were working at the second window, carrying their own conversation and all with AirPods in. They opened the window and tossed the soda. Shut the door- and never gave me my card back. I signaled to open the window and they were not happy and I asked for my card back and they gave me attitude. Awful place, the workers there are very rude!!!!!! read more

There are so many things wrong with this Wendy's. There is a reason why it is rarely a line in the drive-through. Customer service is ass. It is very frustrating trying to order through the app (i know this location has no control over this). They often forget something in your order such as the dressing or a side. Then when you try to bring it up to the staff they are straight up rude. I don't understand why they are so slow when they are no customers waiting in line SMH. Chick-fil-A is definitely worth the wait most days lol. Some please fix their disorganized system! read more

Don't ever come here or use mobile order! The wait is ridiculous for this to be "fast food". The workers are slow paced, incoherent, nonchalant and just rude. How in the world do you wait over 20mins for a mobile order that was a kids meal nuggets and a 4 for $4?! The excuses don't cut it and the manager wants to call and be apologetic but knows who's working and who was hired. I just want my $9.99 back from food I NEVER received but they damn sure collected my money read more

How can Wendy's be out of hamburgers and Coca Cola ? This was not the first time this happened what a joke

I stopped there this evening. The drive through crew was completely unprofessional. No straws were given with my order, nor napkins. The order was missing ingredients to the jr bacon cheeseburger. When I went in to the store to inquire, the manger was talking to people in the lobby oblivious to what was happening. Was told by one of the drive though crew "we don't got no napkins".... Why did I have to go in to find that out? I was a regular, but no more. read more

I love Wendy's, but for the love of God get Apple Pay. Went across the road to Chick-fil-A where they live in the present ‍ read more

The absolutely slowest and rudest staff I've ever come across. then the manager comes up and she's even more rude. They need to shut this place down. read more

After a long weekend, I took it upon myself to have a pre-bed time delight. I asked myself "What Would Dave Do?" I went with the classic single with fries, a Dr. Pepper. To my dismay, they were out of Frostys, but alas, I was hungry. I pulled to the window and was greeted with a smile. I was not prepared for what happened next. I unwrapped the familiar silver paper to unveil the most perfectly protected burger. I sunk my teeth into the culinary relic and my serotonin receptors went absolutely mad. The crunch of the onion. The cold, moistness of tomato. The juice of the burger comparable to that of holy water from the Vatican. 5 stars. And if I got the spicy nuggets, I would have caused an absolute scene and wound up on Citizen. read more

Nice location with ample parking. The employees can be more preoccupied with gossip on occasion but that may be to steam the monotony of the job. They renovated the interior and have expanded their variety of salads. Yummy!! read more

This wendy's is awful. Too too many younger people work here. They gave me a cup full pf ice with lil beverage. I was talking to the young lady that handed me my food and she literally started talking to someone else mid conversation walked away and never even heard what I asked for. A young man happened to be walking by the open wendys window and saw that my car window was still down and he asked what i needed. AWWWWWFUL read more

That was wasted time! It was 1:45 in the afternoon, and I stopped by to eat-in. After standing in line for 5 minutes, the manager said they weren't taking any orders from the lobby and walked away. Not imagining that they wouldn't take orders from the folks that had already waited. I asked here when she came back 5 minutes later: "Aren't you going to take our orders?" No apology, she just said that the car pickup line was backed up and they weren't going to serve inside. Didn't indicate why they didn't put up a sign or something, so after *we* went away some other poor suckers would stand in line all over again. Stupid, stupid, stupid. read more

Ordered food through Uber Eats at 9:30, driver went to pick food, order was cancelled without reason at 10:20.

Customer service is very poor. Wendy's does not close until 3am and I got there at two. I went to go place my order and nobody greeted me or told me to wait a couple seconds. I waited a total of 10 minutes before a worker said something to me. They told me they were only taking cash and at that point I drove away because of how upset I was. Mind you I was also upset because I was not greeted at all. This is the Wendy's I usually go to, but after tonight I will not be coming back. The workers are very rude. read more

This Wendy's is really not good. The lady on the headset for the drive through was rlly nice and so was the girl at the first window but the food.... was bad to say the least. I got a medium meal w chicken nuggets and a frosty. The fries were so cold, soggy and limp. I literally could squeeze oil out of the fries they were so saturated and so so soggy. totally inedible. the nuggets were cold and when i got the bottom, my last two were not regular nuggets they were spicy. I really don't like spicy things at all and didn't notice before i ate the first spicy one. it was rlly unpleasant to end the meal with that, so technically i rlly only got 8 nuggets. Basically it just wasn't a good experience. Additionally, it was pretty crowded and usually that means they are actively cooking fresh food, especially fries. it's confusing to get such bad food when it's decently busy. read more

Long line but I did go around dinner time so I expected it, service was great and staff was very friendly!! Food was very tasty!!!

Horrible ! From customer service to listening skills to food ! The girl that took the order through the drive thru was SO RUDE .. has an attitude off rip.. she messes up , walks away , manager comes .. " fixes " it STILL WRONG SERVICE SUCKSSSSSS DONT APPLY TO WHERE YOU DONT WANT TO WORK :) read more

Manager is professional and helped out the best she can.but the staff had a attitude for no reason. Like if you don't want to work at Wendy's find a different job that best fits you. Cause my order was messed up and went back to get it fixed and they messed it up again..I will never eat from there never again. 5 thumbs down. read more

Wendys on Red Lion Road in Philadelphia has awful food and service! I dont know why i even bothered going today when i know service and food is going to be awful but i guess i am in hopes it wood be better. read more

I'll never go back to this location after today. I've gotten bad service from them before. In the past they've: Over-charged my Credit Card Given me an entirely incorrect order Failed to give me a receipt for an order Acted incredibly rude when interacting with customers Been SUPER slow when putting orders together I guess it's my fault for wanting one of those juicy burgers ... but today they: Gave me a fry container that was half full Gave my a COLD coffee This was the last straw! read more

Never again the worse wendys ever smh. The employees were rude the chicken sandwhich I had was dry and tasteless. Usually wendys has good chicken sandwiches. This sandwhich taste like some mess from a school caferteria. It smelled like an old rag in the place too. This place really need a make over with new employees and new Food! read more

Wendy's - Look at this?! This don't look like the picture what type of lettuce is this?!! - Fast Food Near Me - Philadelphia, Pennsylvania

The employees here are pretty much affronted by the prospect of doing anything. They look at you when you walk up to the empty counter like you have 19 heads, roll their eyes, sigh, and ask if they can take your order, while you're clearly still reviewing the options. Then tap impatiently and sigh some more if you take more than 10 seconds to decide what you want. The fries are always cold, the burgers toppings are slapped on haphazardly with ketchup on one corner and a pound of mayo all over. The nuggets are like ice every time I've had them here. Avoid. I'd rather eat at Ikea. read more

Worst Wendy's I ever been to they didn't not want to take my order got mad whatever I asked for then got everything wrong and they got mad when I wanted them to fix it I will never go back read more

Boy I Couldn't agree more with some of the comments. Staff were nice. Seemed overwhelmed at lunch time on a Friday. One person working the register is clearly not enough for. Friday at lunch but the young lady doing all the work was holding it down. The facility smells like old mop water right when you enter the south side door. Turns your stomach. Could use an update for sure. I am guessing absentee owner!???? My beets?? Poor Wendy would be upset at this location. read more

Wendy's - 15 plus people in line. 1 register person. Huh?? Fast food or?? - Fast Food Near Me - Philadelphia, Pennsylvania

This has to be the second worst Wendy's in Philadelphia (behind the location on Walnut in Center City.) How do they even stay in business?Every time I've visited, the food is mediocre to bad, and the service is slow. The final straw was today when I visited at noon on a Thursday and there was one register open and a line of 10-12 people that wasn't moving. Do yourself a favor and skip this Wendy's and go across the way to Chick Fil-a for great service and food. read more

I visited this new location about a week ago. The staff were all very friendly, seemed to know what they were doing. However during my visit in the early afternoon it was plainly obvious this location was sorely understaffed. Additionally there were several issues with the drinks: the store was completely out of large cups so I could not order a large meal. Then there were no medium lids available in the beverage area - I had to be given a lid from another area of the store. And the Coca-Cola Freestyle machine was nearly empty, having no regular soft drinks and only a few diet flavors available (side note: those Freestyle machines are awful as a customer, and I think they are a particularly poor choice for such a high volume store as this one). 0 out of 5 stars on the drink. Putting aside the issues with the drinks, I had a poor experience with the fries as well. I haven't been to a Wendy's in quite a while, so maybe I don't know, but do you have to ask to have salt on your fries these days? The fries were very bland - if there was any salt added, I couldn't tell. They were also overcooked, which surprised me because the restaurant was very busy when I visited. Perhaps staff was too overworked to stay on top of the fryer, but I was very disappointed with my unsalted, overcooked fries. 1 out of 5 stars on the fries. The one bright spot of the meal was the sandwich - it was excellent, and saved my dining experience from being truly terrible. 5 out of 5 stars on the sandwich. The last thing I'll talk about is pricing - most of the menu, but ESPECIALLY the meal combos are overpriced compared to local pizza and sandwich shops. Even with Wendy's much higher quality product than the next door fast food store the value just isn't there for what you get - especially with the fries and drinks. Even if my order had been perfectly prepared I still would have been disappointed paying almost $10 for a sandwich and a medium fry and drink that would be considered a 'small' at any other shop around here. In conclusion I think that with the exception of the pricing most of the issues I've raised are the result of poor management at this location. Whether the understaffing is also a symptom of that, I can't tell. It's a shame that Wendy's didn't send one of their best managers to open this location because it's a great spot with a ton of traffic potential, but that is currently going to waste. Very unfortunate. read more

Wendy's, cross lanes West Virginia has the most helpful and kind people. A worker named Reno was super generous and courteous when serving us and was very sweet when giving us our food. He did everything to accommodate to us. Will definitely come back because of him. read more

Do not go here my girlfriend got food poisoning. Un cooked beef and found hair in food.

I used to be very impressed by the speed, accuracy and quality at this location, but over the course of the previous two years, they've completely fallen apart. They are still pretty fast, but I suppose that's easy to maintain when you couldn't care less about accuracy or quality. They have also become extremely stingy with toppings like lettuce, tomato and onion. The last three chicken sandwiches that I have bought there each had one wilted piece of lettuce and literally two small rings of an onion slice. And that's after requesting extra onion! And the employees attitudes are horrible as well. Switching to Chic Filet from now on! read more

Wendy's - The LAST chicken sandwich I will ever buy from this location. - Fast Food Near Me - Philadelphia, Pennsylvania