Wendy's has really been going downhill as a chain over the past while. The quality just isn't what it used to be--food comes out inconsistent, often poorly prepared, and the overall experience feels rushed and careless. On my most recent visit, I ordered a simple meal and ended up dealing with food that didn't sit right at all. Shortly after eating, I got sick, which honestly was the last straw for me. Whether it was improper handling or just lack of attention in the kitchen, it's completely unacceptable for a major fast-food chain. Beyond that one experience, the general decline in service and food quality is noticeable. Orders are frequently wrong, staff seem overwhelmed, and cleanliness doesn't feel like a priority anymore. It's disappointing because Wendy's used to be a reliable option, but now it feels like consistency and care have taken a back seat. Definitely not somewhere I trust to eat anymore. read more

Best Beloved and I get lunch here regularly, but lately the staff seems to be failing. First it was just little things like not paying attention when we ask for extra sour cream for the baked potato through the online app, or ask for no sauce for the chicken nuggets. Today took the cake. I ordered the Asiago chicken club. I had asked for it not to have any lettuce or tomato, and lite dressing. It arrived with yellow cheese, heavy ranch. The sticker on the outside had the instructions. How do they mess this up??? I think we will take our business elsewhere from now on... read more

Wendy's - Asiago Asiago Ranch Classic Chicken Club (the white stuff is all ranch dressing) - Burgers Near Me - Sacramento, California

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I must admit, I was a little shocked seeing the other reviews, but to be perfectly honest, this Wendy's is the one that got me eating at Wendy's after decades of avoiding them. Before talking about service, I feel it's also appropriate to discuss how I am as a customer. I'm very ADHD so I forget things, I custom order stuff, I sometimes ask for things not on the menu, I have even changed an online order when the options I wanted were not there. I am always respectful though and I do apologize for the trouble when I ask for things and I do ask politely. This Wendy's has not only always been accommodating, they have gone above and beyond. Maybe it's my approach or my personality, but the staff here has always been polite and generally kind to me. I've gone to other Wendy's since I started eating here again, it's not universal. I think my worst experience was some confusion that came when I was trying to modify an order I placed online and they mistakenly thought I wanted a different one. They offered to change it, but they handled it so respectfully that I just ended up buying the extra one, since after all, I was the one asking them for something that didn't exist AND ordered it online for the deal, so it's not like I was making their job easier. The food here had been consistently good for me, but honestly, it's the service that earned them five stars, because it's that much better than the standard in the industry. When you go to a 'certain big brand competitor' and they charge you for a Sweet & Sour sauce when you ask for one, making you swipe a .15 cent debit transaction, you notice when a place has been kind enough to just give it to you when you remembered when they could have charged you. I'm not wealthy and I'm an app user, always maximizing the best deals I can get, and even when I feel like an extreme couponer going through the drive through multiple times, they have been kind and respectful to me every time. I've had cashiers politely ask me conversational questions in the lobby, even once gave me a drink waiting for my food. Fast food has gotten expensive, but many places still treat your drive through orders like it's .29 cent hamburger day. While I don't expect it, I notice when places are genuinely kind and exercise compassion with their customers. I know I might not always be the easiest customer, but so many of the people who work here recognize me, say hi to me, and have been kind to me that I believe they deserve recognition for their efforts. Even when I have no idea what I want and don't know the menu well, I never feel rushed and I'm pretty sure a my orders haveb ended up correct. This has become my new favorite fast food place, so thank you for the kindness and the great food. read more

The freshness and taste of the Wendy's brand is carrying this review and preventing a single star review. Today's service wasn't horrible either. Wasn't great, but I give a cushion for fast food service. Not an easy job. Today was national cheeseburger day. Free Jr. Bacon cheeseburger if you buy something. Or, $0.01 if you're gullible enough to install their app on your phone (nope). No line in store. Drive thru was empty when I arrived 5:15 on a Monday, and had just 2-4 cars when I left. Easy enough access parking lot with lots of parking at the lot next to it. But, I can't give my money to fast food joints any longer unless they have a decent coupon. The tomato slice, paper thin. Maybe 1/8" thick. Eff you, Wendy's. Lettuce, same thing, one sliver of a leaf. Cheese and beef patty, barely thicker than the tomato slice and about the same size. The bun? Dwarfed the contents. LOL! I'm fed up with greed and the bullcrap shrinkage of food items. I'm not patronizing another fast food joint like this. A normal size chicken sandwich combo should cost $6-9. Nope, $12+. I'm putting my foot down, fast food nation. Talk to the hand. It seems many others feel the same way. Otherwise, the restaurant and drive thru would be seeing more activity. Good luck! read more

Wendy's - National cheeseburger day 9-18-2023 - Burgers Near Me - Sacramento, California

Big sign on the window says open at 6 am. Employee cleaning a sidewalk didn't bother to tell any or the 5 cars that pulled up that place opens at 7 am?!? No wonder this place got a 1 star rating. read more

The staff was so sweet and seemed genuinely nice and friendly. They provided fast service and even asked if I wanted Ketchup (a lot of places don't anymore). I didn't need any cuz I was eating at home and I had some but I found it nice and they even included extra salt packets without me asking. Overall 11/10 experience and the food is always delicious read more

Not sure if a fast food restaurant or a methadone clinic I come here regularly and I've just about had it with being harassed by the scum of the earth when I'm trying to order food drive thru worker often asks you to wait before placing your order and in that time theres a very good chance some creep will walk up to your open car window and ask you for money read more

Visited here for lunch with my husband one day. They must have been training some new people because my husband and I stood at the cashier for more than 15 minutes waiting to order. The lady who was training the individuals was a rockstar but obviously had her hands full trying to fulfill orders (in person and drive thru, fixing orders, and training the new people). Our order came out wrong but the manager gave us some free fries to make up for the wait and wrong order. read more

CHECK YOUR FOOD BEFORE YOU LEAVE THE DRIVE THRU! Last time, they gave me regular nuggets instead of spicy nuggets. Today, they gave me a Dave's Single instead of a spicy chicken sandwich. These are not cheap items and it's too much of a hassle to go back when you're on lunch. read more

I wasn't able to see the menu very well when I pulled through the drive-in so I didn't see that the taco salad was topped with chili instead of ground beef. And the server didn't add onions like I asked her to so even though the salad looked attractive the taste was just 'meh'. read more

Trash customer service. The drive thru worker was busy talking to her coworker and was unable to accurately take my order. When I corrected my order at the window, she had an attitude & closed the window. She then had a make co worker hand me my items & change. They refused to give me my receipt, & since their lobby is closed, I was unable to get my receipt in person. Never again. read more

clean fast food place I've been to, the staff super nice and the service was good my new spot ..

Whoever works the 12pm shift sucks. I asked for an Oreo frosty. She didn't put any Oreos juss hella chocolate syrup. I asked for a water cup she said y'all charge. I asked for 1 extra bbq she said y'all charge. Juss straight bs. Whatever bun bread she gave me was stale and hard. I literally came because I was looking forward to my frosty. read more

Has its own parking lot. A line of five or six cars in the drive-thru after the lunch hour on a weekday. They currently have no lettuce, presumably due to the national shortage. I'm not sure why they gave me so many packets of hot chili seasoning unprompted but were so stingy with napkins. I asked for the Italian mozzarella chicken sandwich since they were promoting it on the menu, but they didn't have it yet. Why put it on the menu if you can't serve it yet? I ordered the classic chicken sandwich instead, but the staff must have input the wrong item because I was charged and given the Asiago ranch classic chicken sandwich. The chicken was dry. The one small, sad slice of tomato helped a little. The employee asked me if I wanted onions and cheese for my chili; I said no, but they still charged me and added in it anyways. The container felt hot, but the chili was lukewarm. There was a random loose saltine cracker in the bag. They have some good deals, like the biggie bag for $5 or the 4 for $4. The accuracy and quality of service isn't quite there though. read more

Wendy's - Asiago Ranch Classic Chicken Club, Chili - Burgers Near Me - Sacramento, California

Not overly close to me and not the most traffic easy location, so do very rarely go here as a result. Nothing against Wendy's as certainly have been a past patron. Drive in to the Wendy's and get out to go in. Door is looked with sign saying they are not doing inside serving. Never seen that before at any place. Never ever. And a pain too as was hopeful of getting some work done at a table inside. So go out of the lot and over to the drive thru entrance. Place my order and when asked about soft drink flavor I wanted with the meal, told them. Was told they were out of that flavor and needed to pick another. Really surprising on that one too as pick what I would bet is their best selling flavor. Guess not and another disappointment. Went with the chicken sandwich which you see being pushed all the time in their ad. Ordered without pickles, but guess what, got a three pickle bonus in the sandwich. Easy enough to pick off, you just should not have to. Fries OK, but a little bland for me. Chicken sandwich OK I guess, but would highly recommend a trip to Popeye's for a way better sandwich (at probably equal to or less cost). Overall lunch was both frustrating and disappointing and tough to see me returning. read more

The drive-through is often full so make sure that you go inside where there is no waiting. I got my order in about 2 to 3 minutes and I was back on the road. read more

Well it has 1.9 stars, what else is there to say except you might have earned my business because of location if it wasn't for the fact that they obviously don't realize that they are a fast food joint. Hence the word "fast". read more

Two stars because my order was correct (because I caught them handing me the wrong one first) and the food was more or less what I expected. Everything else was a pretty poor experience, though. I ordered my dinner ahead on the app for pick up inside. I saw a long drive thru line and figured it made sense to skip it. I guess the reason it was so long was because they weren't open on the inside, despite the app letting me order for pick up inside and the lobby hours being until 10 PM on the sign on their door. Welp, I already paid, so looks like I'm waiting in the drive thru line, too. Drive thru took about a half hour to get through. It's not a very long drive thru so there were maybe 5-6 cars ahead of me. Not sure why it took that long. When I finally got to the window, the employee handed me a kids apple juice, which was not in my order. After letting her know, I got the right order. 30 mins later and it was fine, but I'll be honest, I wouldn't have ever chosen to wait the 30 mins for this meal. Cheeseburger was just fine. The price of the soda was almost 4x as much as what you could get at another fast food place. The mark up certainly isn't for the service. There's an area on their app to leave feedback for your order. You need to have a physical receipt with a store number to leave feedback. Convenient that this store has opted to not open inside, so no one can use their receipts to leave feedback. Not terrible food, but there's honestly no reason why the wait should have been that long or why the lobby should have been closed. This is the closest Wendy's to me, but I don't think I'll be coming back anytime soon. Driving a few more miles will take less time than waiting in a drive thru I didn't even order from. read more

Oh my goodness. Can you give less than one star? I have never met such rude and ridiculous workers in my life. We pre-ordered our baked potatoes so that we could just go thru drive through in our pjs and get our food. We wait in a LONG drive thru line just to be told when we get to the window that they have substituted our baked potatoes for French fries. I'm sorry but French fries ARE NOT the same as baked potatoes! Then we when asked for our money back, they refused! She said that since we ordered ahead, we couldn't get a refund. I asked to talk to the manager and she said she was the manager. Awful awful awful! I want my money back. It is not fair. read more

My soda had bits of rubbery unknown substance in it, got in my mouth. This is a serious problem, wtf Wendy's??? read more

Wendy's - Unknown rubbery molded substance in coke. - Burgers Near Me - Sacramento, California

I do not recommend going to this Wendy's location. The drive-thru lines are often long, and not the best of service. This is like the only Wendy's in this area and I love Wendy's fries, but it is not worth the long wait and poor quality of food that you receive here. read more

8/21/22 at 4:20 pm. So irritating, the lady charged me a different price. I accepted it at first but then realized I'm not paying $1.30 more just because they got my order wrong. I corrected my order and she said the correct price. I gave her a $10 bill because that's all I had, she gave me some change and said hold on, then gave me my food. I asked where's my change, I gave you a $10 bill.. she said No, you gave me a $5 and a $1. I said No, and she gave me the $4 without question. I don't understand why customer service has gotten so bad. What happened to good work ethics and being proud of your job. I know it's only $4, and your working a minimum wage fast food throw away job...and your 45, but try and at least not rob people of their hard earned money. read more

Very disappointed I ordered a pecan chicken salad there was no chicken or blue cheese read more

Wendy's - Literally missing the whole chicken - Burgers Near Me - Sacramento, California

I've been going to Wendy's every morning. Tim's customer service there is awesome. He has a friendly welcoming vibe about him. Tim's customer service definitely makes me want to return. Tim's customer service is a 5 star service. read more

Slow service even though I ordered via the app. I did the drive through to get my food which came out correctly. My burgers were but service was slow. read more

I love this Wendy's location! The staff is very friendly and cares about their patrons! I had one incident where a homeless person walked up to my car when i arrived at the restaurant and followed me to the door. When i told the cashier about it, she sent an employee out to get him to go away! I felt so much safer having this done! The 2nd visit was with my order, i had been loving the $3 bacon, egg & potatoes deal and went to Oder thru drive thru and was told the offer was no longer valid. When i got to the window and told the cashier that i just saw it advertised 2 days ago, he told me it expired 1 day ago. When the cook heard this, she told me she would make it for me anyway, even though it had expired! AWESOME CUSTOMER SERVICE!! This Wendy's gets 5 stars in my book! read more

The Orange Dreamsicle had no flavor. Could not taste any orange. The small is more like a mini size. I didn't like it. read more

Wendy's - Burgers Near Me - Sacramento, California

I ordered a spicy chicken sandwich and the middle was completely RAW!!! I drove all the way back to the power inn location to let them know and the manager there literally hiding behind the window tells her worker at the window to tell me that "this is the temperature we cook the chicken at"...I told her it's completely raw there's no way they are selling this to people and she manager proceeds to say "it's not raw. We can make you another one but it will look exactly the same as the first one"..I was literally shocked to hear them really say that. Didn't even offer to cook it longer or nothing. Trash of a place this Wendy's was and the manager was more unprofessional and a coward for hiding behind her worker letting her take all the heat when she's should've been woman enough to come to window and tell me to my face! read more

Wendy's - Spicy chicken sandwich! Disgusting and RAW!! - Burgers Near Me - Sacramento, California

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I love how little f**ks the people who work here give. Came here just to get two frosties with my brother. The person taking our order had the energy of someone texting their friend and we were inconveniencing them by ordering something. Oh, if you ask for a spoon for your frosty, get ready for some side eye. Pretty funny stuff, actually. read more

The ladies working there are of another culture they dont understand and cant talk. I asked for ranch they told me they dont have any she thought i was ordering 5 meals when i was telling her the $5 meal deal! She couldnt comprehend my drinks. I had to drive up to the window. Then she took my phone to pay and she touched her nose just nasty then i ask for a manager or a phone # to call they told me to google it and wouldnt give me their names! Please hire people that have customer service skills and can comprehend. I was disgusted with my food after that! read more

I love Wendy's but there were several issues when receiving my orders at this location: First of all, my food is always cold from here Secondly, they always forget things like making my nuggets spicy At least they have Keshi working Honeys favorite fast food, but bear thinks they just okay. read more

Burger patty was straight pink. I come to this Wendy's all the time and it has never been pink like this as soon as I took two bites I felt instantly sick because it's probably raw meat and it was dripping all over my burger patty will not return worst experience ever read more

Wendy's - a piece of meatloaf on a piece of tin foil - Burgers Near Me - Sacramento, California

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This place is the worst. They workers are insanely slow, my food was cold two separate times I went. Guy takes my whole order, puts me on hold , comes back and forgets that I'm the same person and makes me repeat my entire order again. Do not eat at this Wendy's it's a terrible waste of money. read more

If you don't mind waiting for an hour to get your mediocre order, do right ahead. They are taking orders out of the window every 5 minutes, there are no cars in drive thru, only outside waiting to get the order taken. read more

Wendy's - Long line for no reason - Burgers Near Me - Sacramento, California

Walked in at 1:30pm on a Sunday and was told that they were closed, while there were multiple people eating in the dining room. If you're gonna close early at least put up a sign with correct hours, or lock the door. read more

The longest yet ever to wait for such food here ! I do not understand the wait or the slowness this occupation runs . Food is disappointing because of the price it asks for such portions it holds ina meal. I would never recommend this place as to visit for "fast food" restaurant lol read more

Not bad service in my opinion my fries are generally well done and I get everything I ask for ‍

Just left the drive through. The young lady don't seem happy. I understand why the two stars. Fries were cold and the service not even mediocre we felt as if we needed to apologise for being an inconvienince. Then she corrected us for adding on a glass of water. What ever happen to service the a smile. Don't ruin your day by coming here. Just had to make a second trip to help my dad go to the bathroom. The slender gal at the front register was super helpful even though she was running in multiple directions. Thanks to her for showing such kindness and attention as we she was juggling everything read more

Terrible service. Terrible quality. This location is chaotic and not worth going to. Avoid it.

muslim lady with hijab gave excellent service. However the food prices was a rip-off & for that I took off 3 stars. Wendys has officially surpassed burger king as one of the most expensive fast food places in 2022 cool soda machine though read more