You wait in line for a half an hour or more, and maybe they may have what you're ordering. I don't blame the employees here, but the company/franchise because this place is so inept, it could only be their fault because they clearly don't care. This restaurant is always made fun of on social media. read more

Terrible place, after standing inside the Lordy for 25 min waiting to order I finally said F this and left. This place is slowest "fast food" I've ever experienced. I literally waited almost 30 and still didn't get my order taken. There was only 1 couple in front of me. The employees literally work like turtles. It blew my mind how slow they were. Never again will I eat here. read more

the worst place to eat any kind of food. waiting in the drive through line for 40 minutes and still counting.

40+ minutes in drive thru line with no way out. They had 15+ cars in line and apparently only two workers. People were honking just trying to get out and I wasn't able to. Management, this is completely unacceptable. Never going here again. read more

always takes forever when you go inside and when my friend paid for his food they didn't give it to him and refused a refund and refused to give them his food when he showed the receipt read more

Perfect place to go in wasilla if you want to wait in line 20 minutes no matter the time of day or day of the week. I love when they run out of chicken and give me crap instead. Most of the staff is fairly pleasant but their inability to get food out the door is typical of most fast food in the valley . Try someplace else unless you have 20-30 minutes to waste read more

It took 47 min in the drive through. There was no reason. Fully staffed. 4 people were just walking around talking to everyone else. Worst experience I've had in wasilla. read more

An actual nightmare. Lines are aways an hour long, and their customer service is trash. Never go here it's a waste of time and space. Whole lot should be bulldozed. read more

Good luck getting through the drive through in under 45 min. I wish this was an over-exaggeration but it's not. Go somewhere else unless you have a book tape to zone out on while you veg! read more

If I didn't like the Apple Pecan chicken salad so much I would never go to the Wasilla one again. They a new manager who knows how to manage a fast food place. I always wait 20+ minutes in the drive thru and they might not have what I want! read more

If you have an hour to wait in the drive through line it's a great place to be! I am not exaggerating at all! Wish I was! Never to return to this location again! read more

Quite possibly the slowest, most poorly managed fast food place in the state. Definitely the worst one I have ever been to. If you go here, expect a LONG wait (20+ minutes), cold food, and lazy service. For the amount of time it takes to get food here - you would be better served to order from Red Robin, R&W's, or ANY other burger joint in the Wasilla vicinity. The only plus side to fast food is that it's FAST...The Wasilla Wendy's isn't fast OR good. There are literally zero redeeming factors. This Wendy's has been consistently mismanaged for at least the last 4 years, every time I have made the mistake of going there, it has turned into a fast food fiasco. My advice is simple. GO SOMEWHERE ELSE! read more

Every, single, time I've gone there, it's got some problem. 1. Out of chicken for sandwiches, but do have nuggets 2. Out of burger meat 3. Lettuce recall 4. Drive thru snowed in, and not being cleaned after lobby hours closed, why stay open, you want people to walk through? 5. Out of fries 6. Out of the sauces that go on the "New" item 7. Rang up right order, gave me the wrong, I was the only one there. 8. No longer serving the item on the menu, just haven't updated it. 9. Always some reason the order takes an unusual amount of time to fulfill. Needs alot of help, especially with Sonic coming read more

You know fast food is fast food until you go to this Wendy's. You might as well go sit down at a restaurant because you'll get your food faster and it'll taste better. 3 cars ahead of me in line and it takes them 40 minutes. Never coming back. read more

Don't go here if you want your food in the same hour that you ordered it. I think they start butchering it once they take the money...and it's this slow every single time. read more

This place has really gone downhill. If there's more than three people in line in the dining area, I just walk out... Because it takes them 1/2 to get through that many people. The drive through is a little faster. read more

Clearly a lack of a manager. Ordered a regular cheeseburger and 2 medium fried. Waited for 20 minutes before asking what was taking so long, only to see my name gone from the order board. The response was a stare at me, then to the screen, then to the back room then back at me just to respond with a shrug. 10 minutes later I walked out with 2 chicken sliders and a medium fry to avoid waiting another 20 minutes for my cheeseburger. Love the food but man customer service is dead. I'll consider going back when they have a new crew. read more

This Wendy's is always a disappointment. The staff treat each other like garbage, there is no communication between anyone, the drive thru is no shorter than a 20 minute wait. So if you are looking for something fast I'd recommend going somewhere else. The people who work there are just so dysfunctional. read more

I have spent 45 minutes sitting in this drive-through and of course I cannot get out of the line because it is blocked on both sides so here I sit angry read more

I waited 30 minutes for food and when I got to the window was told they are only accepting cash. All it would take is a simple sign at the drive through so customers know this before hand. I really enjoy wendies food but the Wasilla Wendies is less than par. read more

Slowest restaurant I have ever been to. Then you constantly have an issue with your order. Stay away if you value your dining experience. I do door dash and it's always extremely slow! read more

Stopped here and ordered a simple combo meal. 4 for $6. After 20 min still no food. I asked for my money back and received a full refund. It seems like the staff was under trained and could care less about the customers. A sad experience. read more

A whole lot of yelling, long waiting, and employees screaming at each other and Ignoring when some employees begin to cry from being screamed at by their managers for simple mistakes. An over all terrible place and vibe to be around just sad in there read more

waited 25-30 minutes in the drive through and another 7 at the window, drinks were okay, gave us 2 chicken sandwiches when we ordered burgers. unfriendly staff. read more

I pulled into the drive-through at 5:19 pm on July 2, 2018. There were six cars in front of me. Twenty-eight minutes later at 5:47 pm I drove away with my food. This is unacceptable. The cashier was polite and tried to smile at me and I told him I'm in no mood for smiles. He tried to assuage my unhappiness by offering me a free Frosty which I declined. He explained that there was only one "sandwich maker" on duty. Umm, where in God's creation was the store manager? If that store was under my management and I was short-staffed with angry customers waiting an unacceptable amount of time to order their food, you can bet your sweet behind I would be on the sandwich line helping the only sandwich maker on duty. I just wanted my food and to drive off. What is so infuriating is once my order was placed it was only a few minutes before I drove off. To wait almost half an hour just to PLACE the order is ridiculous. This isn't the first time this has happened and the time of day makes no difference. This store is poorly managed. I work in Anchorage and I've ordered food during the lunch rush at the Merrill Field or Spenard Road or New Seward and Benson Wendy's locations and the longest I ever waited in line was 7 minutes. Get your act together, Wendy's in Wasilla. read more

I sat behind 4 cars in the drive through tonight and had to wait 40 minutes. Of course, you can't get out of line. Shut the hell up and do your job. read more

I don't know why I went back -again. It's the frostys. Unfortunately that's the only thing they ever get right on my order. My husband usually picks up a salad and a frosty for me when he goes into Wasilla. Every and I mean EVERY time something is missing from my salad. Apple and pecan salad? Pick one- pecans or salad dressing. Cause I guarantee you one of these things will not be in the bag when he gets home. The rotten thing is we live an hour outside Wasilla. We can't just pop back for that missed item. And then you call, and they say oh, next time just tell them the manager said to give you a free salad. You stop in and said manager isn't in and there's no way to verify the free salad, so you have to pay. I'm done ranting....don't get me started on the hot nasty chicken they want to drop on top of the cold lettuce. Meh. And one last thing, yes I could get pecans and salad dressing to have on hand in case they forgot one of them, but the dang salad costs $9. Is it really too much to ask that I get all the ingredients for that much money? read more

I really like this restaurant and the staff. They are always polite and the restaurant is always clean. The burgers are great. I think one of the best fast food chain in the Mat-Su. read more

I guess they have lost the concept of inventory and making sure they never run out of food and materials. Hey management get your stuff together so people don't wait 20 minutes in the drive through, blocked in, only to be told they are out of stuff. read more

It was a bad idea going there.... The place was dirty I waited in line for 10 min and waited a additional 10 for my food that was wrong.. the burger was socked in greeas the fries where over cooked.. the I my thing that was good was the lemonade I have.. I will never come.back here ever aging.. the manager was nice and vary fast to fix the issue with my meal.. read more