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    Wentings' Cycle & Mountain Shop

    2.3 (3 reviews)
    Closed 10:00 am - 6:00 pm

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    10 years ago

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    9 years ago

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    Kinetik Cycles

    Kinetik Cycles

    4.4(16 reviews)
    40.8 km

    Don't bother driving there, nothing they have on the website is in stock. May as well just go to…read morethe company's website and order from them. He said to "drive to Bellingham to try it" . Would not recommend.

    Bought a bike today for my goddaughter. I was on a mission to get it done today as I needed to…read moretrek all the way from Vancouver, under a tight work schedule. First stop was Trek Bicycle on Westwood Street. No stocks available, and they seemed too busy to answer questions. Hmm...that kinda layback and hipster attitude seemed far too familiar as I'm in the coffee business for 20+ years. Then we rushed over to Kinetik Cycles. Sales person seemed way too passive, and when we were shown a couple choices (my goddaughter needs a small or an extra-small frame), not much help was given about the seat height adjustments. I understand that the Kona we first tried was built a certain way where the seat stem was way too long for a small frame. The minimum seat height was so tall that it defeated the purpose of calling it "size small". We asked how we could make it possible to accommodate the height so my goddaughter could do a proper test ride. (Of course I know of a solution...just find a shorter seat stem and substitute it for a few minutes worth of test ride)...Nothing from the sales person, just a shrug of the shoulders, and followed by "if you buy the bike, we will saw the seat stem short for you". The more senior looking person behind the counter didn't offer any help as well. So basically it's like take it (for a spin) or leave it situation. I was seriously not impressed but as I mentioned earlier, I was on a mission to get a bike today. We've finally decided on a Devinci. Next, I asked about bike lock choices, and I forgot the brand I've recently bought (ARBUS...I later recalled). So I described the lock as metal plates folded together kinda lock. The sales rep said they do not carry such style, except u-shapes, and chains. As I proceeded to pay for the bicycle, helmet, and gloves I realized the ARBUS locks were just stacked in boxes, right next to the other locks. So after this long story, I guess one can comprehend how lay back and unenthusiastic the service was. And I'm about to make a point here...Kinetik Cycles, you've dropped the ball. I could have bought the second bicycle for myself on the same visit, but I've made up my mind to make that purchase somewhere else on my way back to Vancouver the same day. Please refer to the enclosed receipts...one purchase from Kinetik Cycle (which I reluctantly went through due to a tight time window), one purchase from Rad Cycle on Fraser and Broadway (very pleasant experience from real people working, and providing real service and advise at a greasy and not very rich looking shop). Not going back for more hipster attitude.

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    Kinetik Cycles - Receipts

    Receipts

    Kinetik Cycles

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    Jack's Bicycle Center

    Jack's Bicycle Center

    4.3(36 reviews)
    43.3 km
    $$$
    50 years in business
    Family-owned & operated

    I have been a customer over the years and recently had an experience that I wanted to mention. My…read moreson was on his way to an important biking event and had broken his spur gear (on a Transition PBJ dirt jumper) so it was a somewhat rare piece. We called or went to 5 other bike shops, including Transition, with no luck. We went to Jack's and they had the part AND installed it for us while we waited. They went above and beyond! We were so grateful for the care and speed they gave us. Thank you Jack's!!

    I was having some trouble with gear shifting on my Raleigh hybrid bike. If I shifted into the…read morelowest gear, the chain came off the derailleur. Other gears were sluggish to engage. I thought I would have to leave my bike at a repair shop for some length of time, which was inconvenient because I was only in town for a couple of days. I called Jack's and they said to bring the bike in and they thought they would have time to fix in within my schedule. I brought it in and a very nice bike technician mounted my bike and tried to diagnose the problem. Within about 15 minutes he had fixed the problem entirely! I took a test ride and it was working perfectly. This was a great time saver for me. He only charged me $25 bucks, which I thought was more than reasonable, since I was expecting it to need a complete overhaul. Jack's is a well-staffed and efficient bike repair center (in addition to selling bikes and accessories). I counted at least four technicians hard at work serving customers. I would highly recommend Jacks!!!

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    Jack's Bicycle Center
    Jack's Bicycle Center - On the mountain!

    On the mountain!

    Jack's Bicycle Center

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    Corsa Cycles - My custom one-handed mountain bike.

    Corsa Cycles

    4.1(13 reviews)
    88.0 km
    $$

    REVISED: After the original review below Corsa called me…read moredirectly and offered to make things right without question. They refunded me the cost of the bike rental and I assured them I would be a return customer. Awesome response from Corse ------------- ORIGINAL POST Have been here twice in the last few months and both time the staff were friendly and helpful. This time we rented two bikes with my Girlfriend and when my back was on stand getting the pedals put on I noticed the chain was caked in dirt. I didn't say anything assuming they knew what they were doing. When the bike came off I checked the brakes and they felt pretty worn to me with late engagement. I asked the guy who had it on stand and he said they were good to go. We then drove over to half Nelson and the second I rode the bike I noticed that the top click on the shifter would bring the chain off the top chain ring forcing me to get off and fix it. I then had to be careful not to shift past top chain ring but it turned out top chain ring actually skipped under load so I had to go one down from that. When I got back to shop I told them bike needed major tune up to which the same person that had it on stand said well you had fun right? Which I said yes I did and then he sent us on our merry way. I would've expected an apology and a discount given bike was clearly not serviced or even checked before we rented it.

    I'd give this place a zero, but I have to settle for 1 star. I am visiting Squamish for 10 days and…read moredecided to pick up a bike on Marketplace. The next morning I found the back tire flat, so I walked it over to Corsa Cycles given their proximity to where I was staying. So, with bike in tow, I was directed to the back where the service stations were. There was already 2 people in line before me with nobody remotely close to the area. As we were waiting for anybody to show - another few people got in the queue for service and still no Corsa employees in the area. After about 10 minutes, somebody wandered up to the register asking if he could help the people in front of me. We found out quickly he could not since he'd been there only two days. While he was talking to the people in front of me, I noticed a person standing in the doorway talking to somebody I could not see. Said person looked over several times and could see a queue of 5 people waiting, but did nothing. Finally, the new guy went back to the doorway for help, and amazingly, 3 other people emerged from behind the doorway. Some guy, whom I'll assume was the highest ranking person of the 4 employees, blew off the first couple saying he'd have to order the part and didn't want to because they were in the process of moving. I stepped up with my bike and asked if they could quickly put in a new tube, to which he replied no, they were too busy and they had to prepare for the move next week. It was apparent to me that this individual didn't want to lift a finger to help anybody at this point in time because of the big 'move' activity they were all engaged in. I laughed a bit given there was NOBODY working on anything and 4 people standing in a doorway for at least 10 minutes. Worst case, it would have taken somebody 10 minutes to install a new tube. All that aside, what really pissed me off is what occurred next. I told him I was just visiting for 10 days and didn't know the local businesses yet, so I asked him where I could actually get my tire fixed. He knew exactly what type of bike I had and what kind of tire tube I was looking for - and knowing all that, this guy gives me the Bluebird Coffee Tuning and Rentals place. This place, as I would find out when I walked into the door, sold/rented/serviced nothing but RAD electric bikes. So, this Corsa employee, knowing I was new to Squamish, knew the Bluebird shop could not help me, sent me there anyway. There are some adjectives I'd like to use in this review, but it would distract from the point of horrid customer service and abject arrogance of this person.

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    Corsa Cycles
    Corsa Cycles
    Corsa Cycles

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    Wentings' Cycle & Mountain Shop - bikes - Updated July 2026

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