1. Wesley Heights

    1. Wesley Heights

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    Shelton, CT

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    Wesley Heights

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    3 years ago

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    Spring Village at Stratford

    Spring Village at Stratford

    1.0
    (2 reviews)
    2.4 mi

    My mom was a resident for over three years. She was initially in the Assisted Living community…read more At the beginning there was a great community relations director, Karolina. The staff, in general, was good and she was happy with her friends. She had a lovely one bedroom apartment. Mom's dementia progressed so she was moved to Memory Care. About the same time there was a big turnover with staff and directors. Mom's room in Memory Care was much smaller but adequate. It was a shared suite but she had a door for privacy. She was cared for but there were occasions when the staff was just sitting around and mom had to be changed or her clothes were on inside out and backwards. I would often help her in the bathroom. She was walking and socializing and going to the dining room. In November, 2024 mom became so sick she couldn't get out of bed. Long story short she almost died at the hospital due to extreme dehydration. Her blood sugar had skyrocketed and she was severely constipated. She is still with us but we moved her to a medical facility with long term care. She can no longer walk and she came out of the trauma with her dementia much progressed. This should never have happened to her at a Memory Care facility. Couldn't be the first time as they fired the executive director and director of nursing at around the same time mom got sick. Mom was at rehab for a month before they finally got back to me regarding my emails. They tried to say mom got dehydrated due to the heat being turned on. Absolutely ridiculous. They are lucky we didn't sue them for negligence.

    Initial impression was good, however, it slowly dissipated. If your loved one is independent, they…read morewill be ok, however, when your loved one is not independent and i.e. needs extra help or needs medical attention or medical monitoring, rest assured you will have to take charge and micromanage it all by yourself. Head nurse is not proactive with addressing medical issues and when pressed after days/weeks of no-following up or returned phone calls, she will tell you things like "well i need a day off too". Activity director seemed very nice but in the end she did not show any integrity and seemed to be full of the b.s. that's handed out like the other staff. A speckle of great workers but they were very outnumbered by the not-so-good ones. Most staff are just there and have no interest or passion for the elderly and spend a lot of time on their cell phones. Good luck if you choose this place. What you see is mostly a front. Sadly, a lot of the others places are the same.

    Wesley Heights - retirement_homes - Updated July 2026

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