We have been using West Coast Chief Repair for more than 10 years, and they have earned our highest recommendation. We are a small, family-operated business that owns and manages several rental properties, and over the years Marz has become our trusted HVAC service technician. He takes care of the HVAC systems not only at our personal home, but also at our rental properties, including a three-story, nine-unit apartment building. One of the things we appreciate most about Marz is that he doesn't automatically try to sell us a new HVAC system. Unfortunately, we've encountered many HVAC companies over the years that seem far more interested in replacing equipment than repairing it. Marz takes a completely different approach. He works hard to keep our existing systems running efficiently and reliably--some of our units are more than 30 years old--and recommends replacement only when there is truly a good business case for doing so. When replacement has made sense, Marz has handled everything from large rooftop HVAC units to residential systems. More recently, he has helped us transition several of our beach properties that previously had no air conditioning to highly efficient mini-split systems. His experience, practical judgment, and honesty have saved us a tremendous amount of money over the years. I also want to recognize Mae, who is always wonderful to deal with on the phone. Whenever I call, she is friendly, responsive, and does a great job taking care of us and getting things scheduled. After more than a decade of working with West Coast Chief Repair, we have developed a tremendous amount of trust in their team. Five-star service without question--and if I could give Marz, Mae, and West Coast Chief Repair more than five stars, I would. read more

Alex S. Was very helpful and quick. He was able to repair our ice machine in the freezer in under 30 minutes.

Very knowledgeable and professional.......... They fix the issue and our A/C is working 100% Very happy with their service !! read more

The drain pump in my washing machine stopped working. West Coast Chief Repair was contracted through my home warranty insurance. They were responsive and kept me updated through out the insurance process. Great customer service by Adrianne and the work was done efficiently. read more

ADRIANNE and technician ACOP were amazing in coming out within 24 hours of being called! Timely work and clear communication

They were supposed to visit my house today for an estimate, but nobody showed up. When I called to follow up, I was told they came to my door and waited 10 minutes. This is not true because multiple people were here waiting specifically for them AND I have a Ring camera showing that nobody came by when they claim. Or at any point. Dispatch even confirmed they had the correct address. Just tell us the truth when things happen. read more

(Serviced 08/25/25 MO @ 9:00am). Down on the west coast... they apparently were a chief repair place! I came across West Coast Chief Repair while I attended a recent Apartment Owners Association trade show. After my family acquired an investment rental property in the city of Burbank in 2017, we also inherited four laundry machines that were not serviced by any company unlike the rest of our other laundry machines. This posed a problem when maintenance was needed (our other laundry vendor wouldn't touch them because it wasn't their equipment) but especially at this time when the per-load rates were woefully low. Was the correct decision chiefly made to hire this west coast appliance repair company!? QUICK BIO West Coast Chief Repair has provided affordable, expert, reliable appliance repair to metro Los Angeles, Orange, and Ventura Counties since 1994. Fanatical customer support, ultra-fast response times, reasonable prices, and a staff of highly experienced certified technicians have made them the number one air conditioning, heating, refrigeration, and appliance repair company in Los Angeles for over a decade. They fixed, maintained, and installed all home and most commercial appliances which included the following: air conditioners, heaters, HVAC systems, kitchen appliances, washers and dryers. They also sold appliances in their Burbank showroom. Customers were welcomed to visit; however, it was more of a warehouse setting than a display center. Commercial customers such as large apartment complexes accounted for most of their sales. And, they claimed that a portion of each job went to support Ukrainian children in need. PURCHASE Washer & Dryer Rate Increase ($125.00 x4): I never researched how much it would cost to increase the per-load cost of $1.00 each. Because I didn't compare with other vendors whether or not this was a reasonable rate, I couldn't say if this was a good price. However, with the continuous escalation of utilities costs (gas and water in this case) along with general maintenance expenses, this was a must regardless of the final business bill. SERVICE Our working arrangement casually came about by first meeting them at a trade show, they explained the many services they provided, I called them the next day to schedule an appointment, I received a 24-hour reminder, and I met a non-descript male technician https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=V0YbqwBD31EIWJN7PzEQCA (no branded company vehicle or uniform). The work was completed within 30 minutes, and thankfully, he had all the necessary tools and such for a seemingly quick and easy job. Although I observed, we barely chatted which was fine with me. This was an easy straightforward service call - thank you! https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=71chtUBYU91o4CJqhm9Tmw PARKING (N/A) Since their business was all about coming to your location, out of courtesy you tried to have a convenient spot for them to park their vehicle. Otherwise, they were more than happy to park out on the street. ATMOSPHERE, DÉCOR, AMBIENCE Although they had an actual main office and a couple of locations along with their showroom, that was rather inconsequential since the real place of business was at any given property where the service was needed. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL I was pleased with my first time hiring West Coast Chief Repair and would definitely keep them in mind not only for these specific laundry machines but for other appliance needs. Although I already work with other vendors to handle certain appliances, in property management you could never have too many vendors you felt comfortable with and trusted. Of course, the jury could still be out until I used them a few more times on other things. And, whenever possible I liked to support small family-owned businesses. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $500.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 4.0 STARS read more

West Coast Chief Repair - Technician Changing Laundry Machine Rate (08/25/25). @WestCoastChiefAppliance #Burbank #Appliances #Repairs #ApartmentOwners - Heating & Air Conditioning/HVAC Near Me - Burbank, California

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Regina was super helpful and attentive in setting up the appointment, confirming, and following up. Mars is absolutely incredible- a wonderful repair man who explains everything a well and does quality work. read more

Highly recommend their service. Great communication, on time, and successfully repaired my Asko dishwasher.

Best service and price. Installed mini-spit unit on time. Price wise, beat the competition by large margin. Highest recommendation

Alex S was AMAZING! Quick repair and answered all my questions. If I ever need help again I'm calling them

Alex S was at my home today for the Dishwasher repair, he explained to me the situation of what is happening he cleaned up very well and was very patient at explaining the problem and the solution. it was a fast service and did a great job. truly recommend Alex S. read more

They do not take property damage or a poor job seriously. Instead of apologizing, the manager said to me, "I bet it looks better than it did before." In their response here, calling what I wrote a "characterization" just shows that they don't listen to or believe their customers. They also said that offering a refund for the cleaning was "fair." I would agree if they hadn't damaged my unit, but they did. The pieces that were broken off were from the inside and outside of the unit and what clips it on. The unit cover had never been removed until the technician removed it, so it is impossible that it occurred at any other time. I also have a before and after photo (the after that they took) of the unit where the damage is not present before. I filed a complaint with the BBB about the property damage since they refuse to take accountability. read more

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Regina was super helpful in expediting this order. Everything was done quickly and efficiently. Thank you!

They were on top of it! The repair was done quickly and smoothly. Jeanel was so easy to work with and I would highly recommend west coast chief repair read more

West Coast Repair did an excellent job fixing my dryer. Through my home warranty, they were assigned the repair. They diagnosed the issue within 5 minutes, scheduled service quickly, and had the dryer fixed in under an hour. Communication was great. Special thanks to Jeanel, who kept me updated along the way. Overall, fast, professional, and reliable service! read more

Alex S. has done an outstanding job of fixing the washing machine in my unit. He is prompt, polite, and willing to explain the details involved in the repair. All of the staff at West Coast Repair are courteous and responsive. read more

Needed a quick repair on my freezer so I contacted West Coast Chief Repair. Jeanel helped get someone to my house same-day and the problem was fixed. Solid repair companies are in short supply these days so I'm really glad to have this one in the Rolodex! read more

Kim was great fixed everything immediately. Came on time and made sure repair worked before he left. Great would definitely recommend!! read more

West Coast Chief Repair - Kim! - Heating & Air Conditioning/HVAC Near Me - Burbank, California

I like his job. Armen is very professional technician, and good service. He did everything great and clean. Thank you.

West Coast Repair came and fixed our Ice Maker. It was 4 years old and a niche expensive under the counter one that I feared repairs would be not worth the expense and would just have to buy another one, but West Coast Repair were friendly, reliable and fixed for a very reasonable price. Tony our technician was great. 5 stars. Also, Regina very helpful. read more

Work was done properly, promptly. All questions were answered appropriately . The company is reliable, responded quickly in emergency situations read more

Please see my previous review for all the trouble this company caused us. Also pls see pictures attached. They installed a WINDOW air conditioner unit into our wall. ONLY WALL air conditioners are supposed to be installed into WALLS. A six year old would know better!!! Heck even a half brained garden slug with the IQ of 0 would have known better. This window unit made our entire wall and door frame vibrate and rattle so LOUD for WEEKS AND WEEKS TOTALLING OVER ENTIRE MONTH!!!! IT was excruciatingly LOUD to where it could be heard and felt throughout the entire home. Many nights we couldnt sleep but still had to get up and go to work in the mornings. We suffered from headaches and complaints from neighbors. Our babies cried and were constantly scared. The unit had something else wrong too bc the compressor would turn on and off every 5 minutes NONSTOP and after 3 days the red filter light came on. These guys refused to come back and fix this at first and we had to get a Samsung LG tech to come out and tell us that this is the WRONG KIND OF AC THAT IT IS A WINDOW UNIT IN OUR WALL!! This was after an ENTIRE MONTH of suffering lack of sleep and headaches from the CONSTANT noise from West Coast Chief Repair's crappy air conditioner. FINALLY West Coast Chief came back and removed their junky ac unit this last Tuesday 29. OCT 2024! So since West Coast Chief Repair wants to flat out LIE and deny ever having serviced our unit now that there is a negative review, so they can try to get this review removed. I have gone ahead and attached the emails between our Management Company as proof/verification. Also included a screen shot of their phone call message. And in addition, I have gone ahead and made a SECOND one star review. I was going to let it go because one of the techs did apologize as an afterthought on his way out after taking their air con back but since Michael B wants to respond on here by LYING and denying I have gone ahead with another bad review. So now all of Yelp can see how deceitful West Coast Chief Repair is for themselves publicly not to mention how inferior their service is. We have lost sleep and days from work - lost money and our health has been impacted negatively. Our babies have also been stressed and constantly startled and scared because of the loud rattling noise for over a whole month straight. What a kick in our faces to come on here and LIE in order to escape accountability. Do you want a company like this to service your home? This is how West Coast Chief Repair operates. To West Coast Chief Repair: Your response is proof of everything I have reported. You played yourself. Play stupid games, win stupid prizes. read more

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Great service! Mae called me about 20 minutes before the technician arrived, which I really appreciated. The technician was professional, arrived on time, and quickly resolved the issue. My dryer is now working properly. Excellent communication and service from start to finish. Highly recommend! read more

Dany and Max installed our new dishwasher. They are professional, knowledgeable in their trait and have a great sense of humor. Their work was speedy, clean, and efficient. I highly recommend this company. They have serviced our homes several times and always wonderful read more

These guys are the most honest and real repairman that I've experienced in a really long time. We have American Home Shield and our fridge went out almost 2 months ago! Seven repair man later, these guys come in, take the time to listen to me and the problems we're having. The other six repairman were completely rude. Wouldn't allow me to talk,were on the phone when they showed up and kept giving me the finger that they were talking and to be quiet. Some of them told me that the fridge was working, they didn't understand why we called them but also didn't allow me to explain because they would be rude and just cut me off. Most of them said they couldn't fix my problem because it was a close circuit fridge. We would've had to pay out-of-pocket to have another company drill a permanent hole in our fridge to recharge the coolant. But they weren't even sure if it was the problem they were just guessing. When I asked what happens if we drill a hole and it's not the problem, they threw their hands up and said "idk"! These are the people that are insurance company is sending to our house! Most of them were here for five minutes and one Tool at the most. We did look up those other companies after they left and they have one stars so explains a lot . Why American Home Shield has affiliation with six other repair companies with 1 or no stars is baffling. When West Coast Chief Repair showed up this week, I thought it was gonna be another rude, inconsiderate repair man. Much to my surprise, He was sweet, helpful, and the person who in my eyes saved us, by finally threw us a life ring. He had a bag of tools, knee pads and his uniform looked like he was actually working. He also had working hands. That should've been my first indication with the other six repair man, their hands were softer than my little nieces hands. Their hands were so pretty and soft they could've been hired on the spot as a hand model. We don't ask for much, we pay out-of-pocket for almost everything. The one time we needed our insurance company, they did everything they could to not help us. They just continued to make us jump through more hoops. Who can afford to eat out right now?! I know we can't. I can't think West Coast chief repair enough for everything they did by helping a family. I will be recommending you to everybody ! You guys are good, honest people, and we need more of that in the world! read more

We've been a customer of West Coast Chief Repair for many years. They are always very responsive. It is easy to get a service soon, same day or within a day or two. They do complete fast work and the customer service of the technicians and office staff, especially Regina is superb! read more

Alex, the technician, fixed my dishwasher in no time. I am happy with their service.

Great, amazing service. MARK came to my home this morning and was able to get my AC up and running. He was very diligent, and explained everything he did. It was such a relief to have him in our home today, he made me feel at ease. Gave me his recommendation. Was able to answer my questions. Thank you for the great service! read more

I would give zero stars if I could. WEST COAST CHIEF REPAIR, INC. has been the absolute worst company I've ever dealt with for an appliance repair. My range hood has been broken for three months, and they have completely mishandled the repair from the start. The technician came out in January, assessed the issue, and ordered a part. The first time he scheduled a follow-up, he never showed up during the stated time. When he came back the next week, he told me the wrong part was ordered. Fast forward another month, I was told they had the correct part and scheduled an appointment for today. I took time off work and waited all day, only to find out--at the last minute--that the technician wasn't coming because they ordered the wrong part AGAIN. This company is completely unprofessional, unreliable, and clearly has no respect for their customers' time. I have been without a working range hood for three months, making it impossible to cook in my kitchen without setting off alarms. Their incompetence has caused nothing but frustration, wasted time, and still no resolution. Do yourself a favor and avoid this company at all costs. If your warranty company assigns them to your case, demand a different provider immediately. **Update** The GM, Shawn, called me. He started by saying he had seen my reviews and wanted to "clarify" the timeline of getting warranty approvals, essentially blaming the delays on the approval process. He also mentioned that an additional part had to be ordered after the first repair (no repairs have been done). I understand how warranty approvals work. My frustration has never been about the process, it's that this repair should have been completed by now and this company has shown ZERO regard for my time. Instead of taking responsibility, Shawn tried to shift the blame to the manufacturer, claiming they sent the wrong part. However, the service tech told me himself that the wrong part was ordered. If this company actually cared about customer service, they would have expedited the correct part and sent a tech out immediately to fix the issue. Instead, Shawn gave me no timeline and had little to say once I pointed out the inconsistencies. This could have been handled so much better. Instead, it just reinforced my initial review. If you're dealing with them, be prepared for delays, excuses, and zero accountability. read more

Making an appointment with West Ciast Repair is easy, they are timely and they confirm the appointment clearly. When Art arrived he couldn't have been more professional, honest, reliable and knowledgeable regarding my extractor fan issue. I had been sent 6 other companies through home insurance prior to West Cpast, all which failed in solving my fan fault. I was frustrated and impatient when he arrived. immediately he recognized the issue, knew how to solve it and gave me clear and precise advice. Once the correct part arrived the issue was solved in 30 minutes. Thank you West Coast Repair. I will call you for ANY appliance repair concerns I have and I will recommend you to everyone! read more

Recently made an appt. with West Coast Chief Repair to look at a wall heater in Inglewood. They were able to fit us in on our schedule. Adrianne & Regina were very helpful in setting up the appt. & following thru before and after the service. I had a question after I made the appt. I called just after they closed and got a answering service. I thought I would get a call next biz day, but Regina called me within a few mins. & answered my question/concern. That service was appreciated.. Also, appreciated the call to let us know the ETA the tech would arrive. Val, the tech who came on time, was very knowledgeable. He even wore shoe covers when entering the unit. Will definitely use them again. read more

5 stars for this group including the repairman himself who was polite, neat and friendly. Ashley was ontop of everything. Ashley let me know prices, times, and followed up. I wish more people had Ashley's on their team. read more

Our dryer was making a very loud squeaky sound every time we used it. We called our home warranty company and they sent Kim. He looked at it in 5 minutes and determined we needed a new belt and rollers. A week later parts came in. Kim and Surge fixed in about an hour. No more Squeaky dryer. Thanks Guys! read more

West Coast Chief Repair - Heating & Air Conditioning/HVAC Near Me - Burbank, California

Regina has amazing customer service !! She is soo great at communicating and was extremely accommodating! The technician was able to fix our issue quickly and effortlessly! Thank you read more

Overall, West Coast Chief Repair had good service and customer service care through Adrianne was excellent and follow-up on technician availability was very good. Alexsandr the technician was at first demanding in terms of initial clean-up of accumulated overflow of water in the washer asking for rags, a pail of water for rinsing and cleaning. He even broke the handle of my broom brush, sweeping off the water overflow from the washer. Eventually, he became more courteous and appreciative of the help he got from me, and got the repair completed. read more

I had a great experience with the tech. He was on time, skilled in his craft and had the needed replacement parts on hand!! I will definitely use West coast chief repair again. Great customer service too.. John read more

We are so delighted with the repair from West Coast Chief Repair! Alex S. repaired our washer in less than 10 minutes. He was fast, efficient, and professional! Definitely recommend their service! read more

Kayla at West Coast Chief Repair & Acop did an Excellent Job at providing quick & efficient service. My technician Jacob was absolutely the BEST!! He provided professional and great service! He explained everything & asked if I had any questions! Very kind, polite & knowledgeable! Thank you all for providing me with great cool & fresh air! My unit is working more efficiently because of You!!! read more

I used West Coast Chief Repair a few years ago for a problem with my washing machine. The machine acted up again, and I was having a frustrating experience with my home warranty insurance company. I decided to throw in the towel and reached back to West Coast. I am glad I did. Regina got me scheduled quickly and seamlessly, and Arsh diagnosed and solved the problem (a sensor that detects spin) in one trip. The price was very reasonable, and I will recover the cost of my home warranty policy in a few months. read more