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    West Coast Self Storage

    5.0 (3 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 2 weeks ago

    Services - West Coast Self Storage

    Self storage

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    U-Haul

    U-Haul

    2.3
    (53 reviews)

    UPDATE: I returned the U-Haul this morning and talked to Chase, the manager. We discussed the…read moreissues I had and once he explained things, it all made much more sense. Chase wasn't feeling well yesterday and had to leave, leaving only one person to help customers. Chase made sure I left satisfies. I recommend this location and would rent from them again. I just love when companies hear you out and make you feel valued. Thank you, Chase!! This U-Haul location is horrible, both with their trucks and their customer service. The young woman that waited on me to check out had no clue what she was doing and the manager was little help. He looked like he didn't want to be there. Neither of the trucks doors close all the way unless you slam them like you're in a WWE match. The parking break does not work correctly, and when I called and asked to speak to the manager, he was gone. The assistant manager was too busy to provide any semblance of good customer service to me. Avoid this U-Haul like the plague. I was told to call roadside assistance for help, which I understand, but I also wanted to make a complaint.

    Lucas P was extremely rude and mean towards a very sweet employee. I did not like the way he was…read moretalking to her. I almost said something, but was afraid I wouldn't get the truck I booked. I hope that he learns to be more kind and gentle towards people he works with. It must suck to have a boss that talks to people like that.

    Trojan Storage of Portland Alberta

    Trojan Storage of Portland Alberta

    3.2
    (14 reviews)

    Well, the facility is clean, at least. That's one thing I can say in its favor…read more And Trojan is probably pretty good if you only plan to use the storage for 2-4 months. If you need long-term storage, though, look elsewhere. Once your initial 3 month term ends, rates will go up as much as 400%; I'm not talking about over the discount, but over the published rate on their website. For example, a 5x10 will be $60 for the first 3-4 months (plus discount), and then Trojan will raise the rate to $140 and dare you to move out, and they'll raise it by $10-$20 every year. So look at those rates on the website, and multiple them all by 250% before you commit, because that's what you'll really pay. This location also has tremendous staff turnover, and as you might expect of folks who work for a horrible company for only 6 months, most of the staff are rude, unhelpful, and often unavailable even during published office hours. Occasionally you get a nice staff member for a few months, but they leave for their own mental health (none of the nice staff mentioned in reviews are still working there). The elevators are regularly broken, as are the sliding doors, the carts are missing, and one of the drive-in gates has been chained permanently shut because they can't keep it in repair. Avoid.

    Best storage unit facility I've been to without a doubt. It's kept very clean inside, even the…read morerestroom. The staff at this location are top notch, very helpful & generally just good people that will help in any way they can. If there was anything I had to say that wasn't good it would be that it can get very crowded sometimes with cars making it difficult to get through but it's only been that bad one time that I was there for. On a side note, some of the reviews here are either way before I had a unit here OR just ridiculous. People if your not reading what it says before you sign the agreement that's on you. They are very up front and obvious about prices/fees/late fees so you shouldn't count that against anywhere if you agreed to the terms and then forgot later or lost track of time, that's not any wrong doing on their part. Honestly this place is probably the best in Portland, I've had a few.

    Trojan Storage of Portland Marx

    Trojan Storage of Portland Marx

    5.0
    (3 reviews)

    Absolutely wonderful. I was able to take advantage of the 3…read moremonths 1/2 price discount. The manager, Amanda, and her assistants were friendly, helpful and answered all my questions directly. I rented a 10 x 30 outside access with roll-up door. It was clean and easily accessible to moving trucks. All the paperwork was sent via text and email to me. Once I filled everything out, I sent back through their automated system. I got the unit #, the gate code and the paid invoice showing that the auto debit was in place. An excellent experience all around and recently my car battery went dead and I got stuck inside the gates. Amanda was gracious enough not to charge me for not making it out by 9pm... we were able to push car out when she opened the gate...once battery was replaced in key fob I was good to go.

    My initial move in I had the pleasure of dealing with Melissa. She has excellent customer service…read moreskills and was able to quickly and easily fix an issue on my behalf dealing with move in and reservation. The rates are considerably lower than I was able to find elsewhere in the area, not to mention, access hours are longer then my previous storage unit. Recently, I dealt with some other employee, some morbidly obese gal who was far from pleasurable, who chewed me out for my 5 lb dog sniffing around the grass outside of the property. There is a fair amount of semi truck traffic next door, as well as tenants who drive wrecklessly leaving the property and the grass was a place my dog, and as well as myself, felt safe without the worry of being ran over. There was also an extremely large homeless encampment , 50+ RV's, cars and tents, all along Marx street recently that has been since Removed. However, there is still a fair amount of trash littering the street. With that said, I was also worried that my dog would find something that would harm her. As of right now, I have spotted half a dozen pieces of foil that were clearly used to smoke drugs. My dog is very small and it wouldn't take anything for her to overdose on fentynol. I don't expect trojan storage to clean up the street of needles, foils and human feces, but a little compassion for something that has absolutely no negative impact on their business would have been much appreciated. The comment about the employees weight wasn't meant to be derogatory, i just didn't know the gals name and didn't know how else to describe her

    West Coast Self Storage - selfstorage - Updated July 2026

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