So this location was closing permanently. We perused the store for the best value in sale items. Duvets, pillow cases, and the matching bed sheets were the true finds! The rugs were not noteworthy. The store was even selling their light/ lamp fixtures. Props to all the employees who had to deal with the madness & chaos of the customers . read more

west elm - Furniture Stores Near Me - Palo Alto, California

I'm surprised by all of the negative views on this page, but see they are mostly attributed to poor customer service associated with the West Elm call center. While I can't speak to dealing with the call center, this is my experience with the Palo Alto store and with having furniture shipped to my home. STORE: The Palo Alto location is neatly organized and staffed with tons of employees. Whether you're ogling over a fancy planter, flatware set, or couch, there will always be an employee within 10 feet of you asking what you think of the pieces and asking if you need help. If you're a chatty/needy shopper this will be heaven to you, though if you want to be left alone ... maybe not. I welcome receiving help so I can get in and out of the store with what I need, so don't mind at all. SHIPPING + PRICE: I bought the Hudson Marble Drink Table from them and had it shipped to my house. It arrived undamaged, on time, and it looks great. (See photos.) The fact that it was under $100 bucks at the time of purchase blew my mind, as it even came in cheaper against some picks I was eyeing at my local Target. HANDLING ISSUES: I bought a set of flatware recently, only to find 2 pieces were missing from the box when I arrived home. I called the store and Kyle was super helpful. Because it was right before closing he let me know to come back the next day and ask for him. When I returned, he came over to replace the incomplete set with a proper one and was quite calm and friendly about it. No questions asked that you would usually get at other stores like "are you sure you didn't just lose a couple pieces [because you're an idiot?]" All in all, the store handled my issue seamlessly and provided a hassle-free fix. In reading all of the reviews, it sounds like ordering larger items (beds, couches, dressers) is hit-or-miss when it comes to damaged items and contacting customer service. However, if you stick to smaller items as I do (accessories, dinnerware, and accent furniture) you should be fine. TL;DR: solid retailer, helpful staff, they handled my issue well. Based on other reviews, I either really lucked out or I'm just buying safe items. read more

west elm - Hudson Collection Drink Table - Marble & Brass, currently in my living room - Furniture Stores Near Me - Palo Alto, California

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I must be lucky because all my experiences with this store have been nothing but exceptional. I have brought so much furnitures from this location for the last 4 years, I guess you can say 98% of my furnitures (sectional sofa set, end tables, tv console, chairs, floor lamp, etc.) we're ordered from this location. I haven't experience any issues with their services so far (store and home delivery). I am very happy with everything I have purchased and I just brought my 2nd sectional from them a few months ago and just arrived last week. I love the Andes sectional and very happy with the delivery services as well. The sofa arrived over a month earlier so I am super stoked! I will continued to shop at this location!!! The service I received at the store was superb as well, everyone that helped me was super friendly and attentive! read more

west elm - My new sofa and leather chairs are perfect for my living room! - Furniture Stores Near Me - Palo Alto, California

This company might have the worst customer service I've ever experienced in my life. I've ordered several items from them that have been delayed. Most recently I ordered a coffee table on September 2. It did not arrive until October 23rd. Initially, when I ordered the table, it said that I should have it by end of September. When I finally went to pick it up at 6 o'clock, the person working said I wouldn't be allowed to pick it up even though they don't close until seven. After going back-and-forth with this incredibly rude person, she reluctantly allowed me to pick up the table. When I finally got home and opened up the box, I realized that she only gave me one of the two boxes. I had no idea the table was coming in two boxes. She didn't even check my order number or sign me off or see if she was actually giving me the right item when I picked up the table. This place is a whole mess. read more

The worst furniture buying experience of my entire life - no kidding. Purchased a dining table here over 5 months ago. The first time they attempted to deliver, the table top was cracked. The second time they came back, they forgot the base of the table. The third time they came back, the driver refused to drive up our driveway. The fourth time they came back, they actually delivered the table top and the base with stains on the table top. The absolute worst. I spent hour on the phone after each failed delivery, ensuring that the table would be delivered properly. The sales reps never call back and it was a complete nightmare. Do not order from West Elm unless you have unlimited time to spend on the phone and waiting for failed delivery attempts. read more

1.5 stars Given how nice the furniture at West Elm is, we were surprised to see their 2 star Yelp rating by over 300 Yelpers. Sadly, our experience makes us think the Yelpers were being generous giving 2 stars. We were directed to work with a designer. Her name shall go unmentioned, but her outfit will not. It's not professionally appropriate to wear a bare midriff at a furniture store. Unfortunately, her knowledge of their furniture fell even shorter than her sweater. Our quote sheet initially had the wrong items. Then it had items that were all going to be delivered on different dates. With delivery windows of 3-4 hours this would mean taking 4 different days off work for delivery. West Elm, please step up the service at this location. Your products are lovely, so knowledgeable associates would be mutually beneficial for your business and your customers. read more

I love West Elm and surprised and saddened by the 2-star rating here. I'm building a house and excitedly furnishing it, starting with the sofa. After tons of research, I tried out the top sofas from WE, RH, PB, and C&B and landed on the Harmony at WE. The staff was so busy but were fairly nice. The first girl I had wasn't bad. She put the sofa dimensions together compared to my living room and printed it out for me. There were just so many fabric options, it got overwhelming so I decided to take my time and go home and review all the swatches and really narrow it down. The next week I came back and another girl who was helping someone else jumped at the chance to help me probably because it hold her I was there to purchase lol She was super accommodating and quickly tried to help others and run back to me to help me review fabrics one more time. As with everything nowadays, sofa is on back order for 4 months so just have to be patient. My only gripe is the sales associate did not tell me about the WE credit card and the bonuses I'd get. I spent over $5k; I would have gotten $500 back in bonus points. While I was irked, it might be better to not open one til I close on my loan anyway. Sofa should arrive in July so we'll see how it goes but overall, a decent experience. My tips are do not order on the spot - order as many swatches as you can to narrow it down and then go to the store to see a big version of it and text it against the sofa you like in the store. It's a big piece of furniture so it's important to get right since there's no reruns on custom pieces. read more

west elm - Too many options. Order swatches and decided at home instead! - Furniture Stores Near Me - Palo Alto, California

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AVOID THESE SCAMMERS!!! THE CUSTOMER SERVICE YELLED AT US AND HUNG UP THE PHONE!!! Customer be warned! This company is a complete rip-off and nightmare! Their quality of the products is mediocre at best, and their customer service experience left us speechlessness. We thought we were paying a higher price to get a better quality and better service, but we experienced the opposite: broken furniture, mediocre quality, and the worst customer service in my life. Don't get scammed as we did. Out of 3 delivered pieces, non was issue free!!! I fear what to expect for the pieces that have not yet been delivered. What a complete nightmare :(((( Order 1: November, we went to the West Elm shop and spoke with the representative who told us if we want to add white glove delivery to the order, we should add as many items to the order and pay for white glove delivery which gets applied to all items on order (). We ordered 6 items: dining table, 4 custom chairs, and a bed. We were told even though items will arrive at a different time; we will get white glove delivery (assembly) for each item. Bed: Delayed and broken!!! And no one seems to care!!! Delivery was scheduled for December 26th, and the bed arrived in February. We understand there is a supply chain issue so we were fine with it so far. The guys assembled the bed. And we inspected it. The drawer was broken (see photos). Surprisingly the assembly guys didn't communicate this to us and pretended they didn't notice the damage--the first red flag. Then the guy seemed to help; he even took a photo of the damaged drawer and said he would raise a ticket with their customer service. Never happened. Two weeks later, we contacted customer service for the first time, and nobody heard about any photos or damaged drawer. Marble Table: It looks like the table was chipped and fixed with a filling (please see photo). Second, the marble was not sealed, and no one communicated to us we needed to seal it before the first use. Obviously, they only care about getting the money from you, and what happens after is not their problem. Dining chairs: The chairs were ordered in November. We chose colors and material that was supposed to arrive soon, in March and now were rescheduled for August! How can I even trust they will not come damaged and then I will get yelled at by customer service again; we are only trying to get what we (over)paid for. Order 2: We went to the store in February and placed a second order. (This was before we learned that the broken bed drawer was never raised with support and that they will ignore to resolve the issue). We put in an order for a tv stand and coffee table. We place the order for both items together with white glove delivery. A lady even saying this line is tough to assemble, so it's good you are adding the white glove. Coffee Table: arrived by UPS and was left at the front door. We spent hours on the phone with support, trying to resolve this issue, and they told us they could not help us. They put us on hold saying the problem is not them (customer service) but with the store. We paid for white glove delivery, which was apparently only added to a tv stand but not to the coffee table, and we need to resolve this with a store. We explained we feel cheated, and we are willing to wait until the tv stand is delivered if they can guarantee assembly. The lady left us waiting on the phone for more than one hour until she escalated the matter to the manager Suzanne N. Suzanne N. said she could not guarantee assembly of the TV stand since it comes down to generosity of delivery guy. She said we should ask the delivery guys to do us a favor and assemble the second piece. Suzanne N. was yelling at us, and when my husband asked not to yell at us, she blamed headphones. She also blamed the store for the issue. My husband asked: you are a single company West Elm? The store gave us this support number to resolve the issue, so don't kick us around. She hangs up the phone. The box with the coffee table has been sitting at the front door. We already wasted 4 hours trying to get what we paid for just to get yelled at and hang up. This is after we left $7000 with a company. I have never spent this much money and be mistreated so badly. I read the reviews and was warned by a friend about the bad quality, but I didn't want to believe it. The furniture looked so stylish. The look is not everything! The quality is mediocre, and customer service is a disaster. read more

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NEVER EVER BUYING FROM WEST ELM AGAIN!!! MOST TRAUMATIC DELIVERY EXPERIENCE. West Elm has hired the most unprofessional delivery service probably because they are cheap even though they charge $250 for delivery which is a lot more than other similar furniture store charge for delivery and assembly. The furniture itself took close to 5 months to deliver and we had the most traumatic delivery experience. The delivery guys threw all the parts on the road (see photo) as they were trying to assemble the furniture even though I asked them to do it in the garage. As a result they lost some of the washer & screw and when I pointed that out to them, they threatened us to take furniture back and that it would take another 5 months. They had already put the chairs in our house at this point and when I asked them to find the missing parts and screw, they forcibly took the furniture and damaged our floor. As they were leaving they also showed us the finger. Save yourself some trauma and shop elsewhere. read more

west elm - Furniture parts thrown randomly on road (they lost a screw and few washers as a result) - Furniture Stores Near Me - Palo Alto, California

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Port side outdoor table warped after three years. Now, I need a new one. Save yourself money and skip this collection. read more

I was making a furniture purchase and decided to apply for their credit card. It took 3 people to figure out how to use my newly approved card to purchase the furniture. Please retrain your staff members. It was a very long and frustrating process. read more

I have bought lots of different items at the store off and on, but recently we bought family room chairs and a coffee table and end tables. Our experience was great and we love the furniture we bought. We also appreciate the sales staff, who are extremely helpful. I love going in to the store spontaneously and finding something that would look just perfect in our house. I have no complaints with the quality or the workmanship of the items we have purchased. It's one of the few furniture stores where we can actually walk in and shop, so it's definitely five stars for me. read more

Do not shop at West Elm. I placed an order for a rug. I cancelled the order 6 days before the delivery date. I was charged $279 for a delivery fee for a rug that was never delivered. Crazy Plus any place else will just deliver the rug via ups or fedex but West Elm forces white glove and then charges for it even when the order is cancelled. Terrible customer service. Never buying here again read more

I cancelled an order over a month ago and never got my refund. They want me to dispute with my credit card company. I had another order that was has a ship date for 6 months out. That is unacceptable. Their prices are high but service is poor. read more

Noelle's Yelp Notebook 2018 My friend and I were shopping in Palo Alto. We decided to stop by West Elm today (Wednesday). It wasn't very busy around 12:30 p.m. The entire store looked haphazardly put together and quite dusty. Upon entering there was no greeting by any employees. We were in the shop for a fair amount of time with zero acknowledgement. The lack of customer service and the cleanliness of this shop was disappointing. You're better off purchasing your items from West Elm online or at another location. - - - - - - - - - - - - - - - Noelle's Notes - - - - - - - - - - - - - - - Skip it Zero customer service Very dusty and not clean Better off shopping online read more

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I'm upping to 3 stars solely because it was unreasonable for me to expect home pickup. Although *they* created that time pressure. I still think they should have shipped the replacement immediately. Like, do they think I'm trying to scam them out of one soap bottle? Insult to injury. Still wouldn't trust them for any major purchases. It's a shame, because they have nice products. read more

I am glad to read in the review that it was not just us! We bought a (relatively expensive) recliner whose reclining device broke after just 2 years (we don't sit in it every day). When we called customer service they directed us to an outside company they said fixes their furniture (called The Furniture Medics). Well, it turns out those guys don't fix recliners! Ha! ha! We called back and Customer Service did not take any responsibility and could not help us find someone to fix the chair. DO NOT BUY FURNITURE AT WEST ELM! I NEVER WILL AGAIN. read more

Sales woman very rudely told my daughter the store was closed when we were browsing at 7 pm on a Saturday. We were clearly on our way to the front of the store and will not be back, given that treatment. read more

BUYER BEWARE: After hours of online research between furniture stores, I selected an outdoor dining set (Portside collection) from West Elm. Immediately following the placement of the order (in September 2022), the central item (the dining table) was canceled by West Elm. Not delayed or backordered; CANCELED. From September through today, I have made six calls to customer services (totaling hours of time) to cancel the order (since without the dining table, the rest of the set serves no purpose). You cannot email or chat West Elm. I have called the corporate office (cannot reach a human). The customer service reps work for the Williams Sonoma brand and are not specific to or knowledgeable about West Elm. Each phone call revealed a different layer of complexity. Because elements of the order were in different parts of fulfillment, all refunds has to be issued separately. I had to wait to receive the table cover (for the table that was canceled by West Elm) before I could return it. I was assured the return label was complete (despite my questions about it), but when I got to UPS, they said it wasn't (QR code didn't produce an address), so I had to call West Elm customer service while standing outside UPS to get a new label sent. Call was at least 30 minutes long. I cannot make this up. THROUGHOUT this time, the table appears as available for sale on the website. The website does not accept customer reviews (which is why I am here). As of today, I am still awaiting part of the refund. Due to this experience, I will never shop at West Elm and preferentially choose furniture brands that are not part of the Williams Sonoma family (which includes Pottery Barn). Looking for mid-century modern? I ordered a bed from Scandinavian Designs. Within 4 days, it was delivered and installed all with one email exchange to set up a delivery time. read more

After being disconnected twice and made to hold for 30 minutes on the third call... I wanted to change my order to something that allegedly won't be delivered for another two months, and they said they can't make changes to my order because it's already at their fulfillment center? What century are we in? Never ordering West Elm again. read more

Very poor customer service. This is a FURNITURE delivery company, but the process for delivery is HORRIBLE!!!! Upon scheduling my delivery I detailed the need for a COI so that the furniture can be delivered to my high-rise building. Not one person looked at that memo requesting this , I called the day before delivery and gave them all the information for the COI and detailed the need. On the day of delivery, I still didn't have it!!!! I called multiple times in the. morning and they said they would get it to me right away. I scheduled the weekend around the delivery getting this dining table on Saturday morning. I didn't go away with my family so that I can receive this stupid thing. No one worked on my request , or read the memo for my request at the time of scheduling the delivery. Of course, Saturday morning, the driver is on the way and I still don't have it and the building wont let them deliver it. All these poor customer reviews make me want to never buy anything from here again, despite the very stylish furniture. I'm so upset that now we have to reschedule. I go to work every day and don't have time to reschedule this stupid thing and no one will answer the phone!!!!!!! Awful experience. read more

TERRIBLE! The "white glove" delivery came into our house, broke the bed frame piece and ruined our hardwood floors by dropping bed board pieces. We are charged $250 for this horrible experience. We called the customer service, sent them an email with photos, nobody has replied to us. It's been a month! DO NOT SHOP HERE! RESIST HOW STUFF LOOKS. IT WON'T BE DELIVERED THE WAY YOU WANT IT ANYWAYS! read more

west elm - Furniture Stores Near Me - Palo Alto, California

Awful customer service & website has wrong info re delivery time. I missed my due date. read more

Seriously poor customer service! I went in to exchange a damaged cup, from a set that I received as a gift. Not only did they not exchange it, the person who looked like the manager was also extremely pedantic and rude. read more

Absolutely horrible customer service and return policy. I ordered 3 pendant lights and the description on their website and the picture shown were both inaccurate and misrepresentative of the actual product we received. After multiple back and forth emails on the return of the product, we had to not only pay 30$ for return shipping but also pay an additional 30$ restocking fee and they will not waive any of it even for a mis-representation on their website. AVOID this place and look into a store with better return policies. read more

Customer service is a joke! Both my mom and I came here as soon as they opened right at 11, we were just browsing around the store and just enjoying our time inside and all of the cute selections they have. We went up to the counter to pay for two items. There was an employee on the side with his phone out and my mom asked him if we can pay here. The employee looks at the counter and said yea I guess just stay there, and he comes up to the counter but not asking how's our day or if we found anything okay. And my mom asked if they had any more similar vases with a different type of length the employee sighed heavily and said mam all we have out is what we got left I'm not going to check the back. My mom didn't said another word and just paid for the two items. The employee didn't thank us at all. Super rude and unprofessional. read more

I'm extremely disappointed with the customer service at West Elm. I purchased a 2-piece sectional from them as advertised on their website. I specifically purchased a 2-piece because I live in an apartment building in New York City. When the item arrived a month later, the couch was brought to my apartment in one piece with an ottoman. Upon arrival, the couch did not fit in my elevator or staircase because it was oversized. Assuming that I had paid premium price for a premium piece of furniture. I called customer service to let them know what had happened assuming that they would help me exchange the couch or get a refund. I had to refuse the couch on the spot because there was no way to get the couch into my apartment. Since then I have called their customer service 10 times and been into the store to speak with managers 4 times. No one can get me a resolution or my money back. They are insisting that it was a "custom made item" and is not refundable which I understand but they were unable to deliver the couch because it was not brought in 2 pieces as advertised on their website. I'm baffled at the rudeness displayed by every single customer service rep I've been in contact with. I spent $2,000 on this item and none of them seem to care or have any idea of how to help me get my money back--- not even to get another couch from them. I'm a repeat customer and I will never be buying another item from them again after this experience. It's been 3 weeks and I've been completely unsuccessful getting any kind of response. You are better off ordering from Ikea or Wayfair read more

We will never buy anything from West Elm again. We are so disappointed in a sectional couch that we spent over $3,000 to purchase. We wish we had read these reviews before purchasing. We originally ordered the Andes sectional sofa in August 2022 and it was delivered in October 2022. The color of the fabric seemed much lighter color than the swatch we had been sent, but we let that go. Then we started noticing that there were fabric issues with one piece, along with other issues. We contacted customer service and they agreed to replace that part of the sectional. We received the replacement in April 2023. The color of the replacement piece was closer to the color we ordered (per the swath we had been sent prior to ordering), and so the color of the replacement piece did not match the other piece of the sectional. We contacted customer service again and they agreed to replace the couch. We received the replacement in July 2023. We have had it for less than a year. It is advertised as being contract grade; but it is the poorest quality couch we have ever owned. After 6 months of light use, it looks like we have used it for 10 years. The sofa has ripples in the material and the cushion of the chaise is indented in the middle and faded (we do not even open the blinds in the room it is in). After contacting customer service again in May 2024, and sending photos, I did not receive a response. I contacted customer service to follow up and the agent read to me what the quality team responded - denying that there was any quality issue and calling it normal wear and tear. Even after requesting to speak with a supervisor, I was informed there was nothing that could be done - and that they could not send me anything in writing as to why my claim was being denied. The sectional couch is an absolute embarrassment. It looks worn, faded, and unfortunately, it is also uncomfortable. I will never buy anything from West Elm again. read more

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worst company, soiled couches and dented chairs, delivery guy told me it was damaged, now I am waiting for my $6000+ back from them.

My wife and I were about to contact them re living room furniture but then we read the comments on their FB page...and then!...this news story of how it took a major media outlet to get them to do the bare minimum... https://www.youtube.com/watch?v=Pu8M1VLmwkA read more

Arrived at the Palo Alto store to pick up a few items asked if I could use the restroom was informed by a very rude East Indian employee (female) that the bathrooms were out of order..,upon looking towards back of the store I noticed you have 2 restrooms both with signs that say "bathrooms are being cleaned" so what is it are the bathrooms being cleaned or are they out of order ??? Either way, this is unacceptable for a large retailer to deny paying customers. Am I just dealing with an imbecile employee? I did purchase two items I feel very insulted and dehumanized. I do not believe they 2 bathrooms for such a large store were both OUT OF ORDER. Contacted SC Dept Of Public Health waiting to hear back. read more

Worst customer service esp delivery service from West elm/ William Sonoma. The truck driver/delivery guy has entered the house without out permission. read more

I ordered 2 mirrors. I received one mirror. We disputed it with UPS. They sent a photo with the delivery showing just 1 mirror. We agreed UPS was wrong, or there was only 1 mirror sent. They agreed to refund me for the 1 mirror. I did not receive refund, I called today and they said no sorry we are siding with UPS now and you need to dispute this with your credit card company. read more

just LOVE my new rug! The added creases and puckers add just the right touch of uniqueness that I really am impressed the way it makes me stop and think before I walk on it...giving me time to reflect on the tripping hazard of this beautiful rug...please keep in mind that I had the same issue when the first rug after 30 days rug still did not lay flat and this is the replacement they sent me so you think they would check it for defects before shipping...no...now on the phone to them 30+ minutes on hold waiting for customer service to arrange to have them take this cheap shabby rug back..... read more

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I purchased a bed and dresser from west elm, july of 2022, NO where on theri site did it indicate anything was backordered or out of stock. After MONTHS of them changing the deliver date I called to get one of the items cancelled. It was something that I needed more urgently than the other item. After 40 min on the phone with customer service I was assured, the item had been cancelled and I would be refunded. After checking back for days and no indication of that I filed a dispute with my bank. A month later I called about the other item which I have ALREADY been charged for and was told that it was at the delivery center and had been for some time. That they were refusing to deliver until I worked through the bed situation with them. I refused they can work with the bank on that. I have not spent 4+ hours on hold / with customer service just trying to obtain two items I PAID FOR. This is fraud. I will be filing with the BBB read more

I love shopping for home goods, West Elm Palo Alto makes it such an unbearable experience somehow. Customer Service - NONEXISTENT! Even if you are the only person in the store, staff actively avoid making eye contact and will not greet you. Its surprising that any retailer would allow their employees to make any customer feel unwelcome, but that stems from management on the store level as well. Quality of Product - The furniture and accessories are overpriced, however some pieces are worth the splurge. For example, the reclaimed wood dining and bedroom pieces. Ambiance - The store is merchandised beautifully, but being ignored kills the entire experience. Overall, I avoid this location at all costs and shop exclusively online. Their unwillingness to provide a base level of customer service is not only disappointing, but pitiful. read more

Awful products quality, awful customer support. I am very frustrated with the quality of their products. I ordered the rugs from them more than a year ago. Two expensive rugs called "hand loomed shine rugs". It is written in description of these rugs that shedding is expected for 3-6 months and then will diminish. I vacuum it 2 times a week as recommended (different directions, very thoroughly etc) for more than a year already. However, the shedding hasn't been diminished. At all. It sheds the same level as it was shedding a year ago when we bought it. No improvements at all. It sheds like crazy. These 2 rugs are in my daughters room. She even depeloped the severe allergy because of these rugs that shed contstantly. I owned many wool rugs in my life and I know that shedding is expected, but none of then shed as those ones. How comes that Westelm sells such low quality products. Seems they do not have quality control department at all. Even Ikea products (that are much cheaper) are of much better quality. How comes that they declare on the website that the shedding will diminish, but it never does. They publish fake information on their website. It is also impossible to leave reviews on products on their website to let other people know about low quality and disrespect. I understand now why they do not have reviews option: their products are of such a low quality, so that they do not want people to share their experience. The only thing I can do now is to throw these rugs to trash and thus throw almost 2000$ to trash that I spent on these expensive rugs. I contacted them several times regarding this issue, they said that they will forward this information to their management and they will contact me. They never contacted me back. read more

Purchased a 24" Capiz zigzag chandelier. There was a problem with the first one so they sent another one. All of the hardware is missing from the replacement. Customer service basically told me it was past 30 days so it was my problem not theirs. It is just one in a long line of issues we has furnishing our new home with pieces from WE. Terrible customer service, terrible follow up, terrible follow through, broken items, missing items, delivery delays. No longer a fan. Shop elsewhere would be my advice! read more

Don't shop here, they sent us broken tables twice and tried to double charge us. Then on the refund they didn't add the tax...wtf kind of business is this? read more

I had to pay $30 to return a side table. Pretty shocked I've never had this issue with a company before. I may have had a $5-10 return fee here and there, but $30?? This is pretty crazy. I'll never order from West Elm's website again. read more