Got wrong times from person. Came twice. Love their spendy, lovely furniture Design services is wonderful and free. I loved it read more

west elm - Furniture pick up hours 1/2023 - Furniture Stores Near Me - Portland, Oregon

I was seriously prepared to drop $10,000 today on furniture, but I refuse to give my business to a place that couldn't even acknowledge us. Incredibly pretentious people, and for what? Do yourself a favor and skip this lame ass store. People work hard for their money and should be treated like a guest in a place like this, not like a burden. I went down the street to CB2 after and had nothing but a pleasant time there with amazing customer service. I'll gladly give them my money. read more

Lamp shad has fallen apart. It is 2 years old. Piece of shit and hundreds of dollars down the drain. Shop elsewhere. Customer service sucks. And they don't stand behind their products. They told me it was only guaranteed for one year. It fell apart shortly after. Literally fell apart read more

west elm - Here it is shredded - Furniture Stores Near Me - Portland, Oregon

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Last year I decided to upgrade my bedding looking for long term quality and dumped a large chuck of change on some comforters, blankets, and rugs. A little over a year the comforter stitching is coming out, a seam has split open, the rugs (several $1000 on the rugs) are fraying on the edges and a quilt stitching is coming loose and pills so badly that I have to brush it clean constantly. Took pics in to show them at the local store in the Pearl and apparently they don't care, won't fix or repair, just said it was too bad. SO don't assume that because it's a fancy upscale store that it's any better than going to Ross, Target, or even Walmart.Unbelievable really. I feel so let down because I love the design decor. Will never shop there again. read more

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I truly love the look of West Elm and everything in this store matches my style. when I walk in the store and look at the catalog, I just want to buy everything. I own a table from West Elm that I purchased in 2019. it holds up and I love it. but recently I bought extremely expensive: - Christmas decorations - dishes - flatware and I literally feel SCAMMED. not dissatisfied, but SCAMMED. how can someone with taste sell me something that is so cheap and low quality for such a high price? West Elm needs to turn around. e.g. here are my extremely expensive flatware that: 1. say "China" on them (classy right?) 2. start chipping after just a moth of use even though they say dishwasher save. one look at this flatware, and one cycle through the dishwasher, should cause these folks to say 'we're too good to sell this' but instead, for their short-term (CERTAINLY, not long term) profit, they sell it to us to scam us. I'll never buy anything from West Elm again, given my recent experiences. better off going to Ikea to look for some new flatware. worse, they don't even allow you to email them about issues with your products. https://www.westelm.com/customer-service/email-us/?cm_type=lnav read more

west elm - Furniture Stores Near Me - Portland, Oregon

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Title: Worst Retail Experience of My Life - West Elm Is an Absolute Disaster I spent $9,539.80 at West Elm on June 7, 2025, and what followed has been an absolute nightmare. From the beginning, the incompetence was staggering. The sales associate made critical errors, including entering the wrong email address and wrong shipping address. I was also overcharged compared to the price displayed in-store. These are basic mistakes that no reputable company should make. Then came the delivery disaster. The furniture arrived well before the expected delivery date--without any notice--and was sent to a house I hadn't even moved into yet. I only found out because the previous homeowner contacted me saying they received my items. No call, no email, no tracking--nothing from West Elm. But that was just the start of the chaos. The coffee table arrived broken, and the sofa is defective and uneven. I reported the sofa issue on July 3. It's now July 25, and I've received zero response. Absolutely unacceptable. As for the broken coffee table, I returned it and re-purchased using a gift card. Due to yet another sales mistake--again, the wrong email address--West Elm refunded the gift card to the wrong email. When I contacted customer service, they had the audacity to tell me to create a fake email account to retrieve it. Unbelievable. In the end, I was forced to wait for the gift card by mail, and I am still missing two gift cards as of today. On top of all this, West Elm miscalculated my sales tax, and instead of refunding the overcharge, a customer service rep told me they owe me nothing. So they make mistakes, and I pay for it. Let's talk about the so-called "White Glove" service. They charged me hundreds of dollars for it and yet failed to properly assemble or install anything. I've had to explain my situation to dozens of clueless reps. No one takes responsibility, no one follows up, and there's zero accountability. I cannot stress this enough: Do NOT order from West Elm, especially any items that require delivery or White Glove service. This company is completely disorganized, unprofessional, and utterly incapable of handling large orders or resolving issues. Nearly two months later, and I'm still fighting for basic resolutions. West Elm has delivered the worst customer service experience of my life, and I wouldn't recommend them to my worst enemy. Avoid at all costs. read more

west elm - Furniture Stores Near Me - Portland, Oregon

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West Elm caters to a more upscale urban lifestyle and originally targeted loft dwellers. This is reflected in their smaller furniture items and decorative items. However, it would be a mistake to assume that they are just another expensive furniture store because ,the quality of their products is exceptional. Highly recommend signing up for their email list, as it includes a 10% discount on your first purchase, and they will also notify you of upcoming sales. If you're in the market for Mid Century furniture or other high-quality home furnishings, West Elm has a vast selection.The employees at this store are curt and wont greet or help unless you specifically ask for it . read more

west elm - Furniture Stores Near Me - Portland, Oregon

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I bought an open box medicine cabinet. It arrived broken. West elm will not refund it or offer credit so i am out $200+ and have a broken cabinet to send to the landfill. This review is not directed to the store on NW Couch. My purchase was made online. read more

west elm - Lance cabinet that arrived broken and west elm will not refund or give credit. - Furniture Stores Near Me - Portland, Oregon

Went to purchase a set of holiday glasses as a Christmas gift. Walked in and went towards the cash wrap where many of the employees were and no one acknowledged me being there. Looked around the store to try and find the glasses I was looking for and did. Went back up to the registers to get help and the first person I see is a guy (I will say he did have gorgeous long hair) handing someone a wrapped package, so in my head am assuming they offer gift wrapping services too, then as he turned away did the look me up and down condescending look and continued to walk away. I was wearing a decent outfit coming from an event at a nearby store too, so not like I came in wearing sweats looking raggedy. I had to say something to get his attention and asked about the glasses. Said they weren't sure and asked someone else and I said again I was looking for these specific glasses and would like to buy a set. The second woman said oh I think all we have is on the display table. No one offered to check the computer to confirm or to help me get the glasses or anything, so I went over to see and carried the last four they had up to the counter and yet again everyone is just hanging out talking to each other. One woman helped me check out, but while this is happening, the guy from earlier is telling a story about a customer to his coworker extremely loud and dramatically being very rude about how the person was concerned about the homeless people in the area. Could barely hear what the woman ringing me up was saying he was so loud and distracting. Didn't ask if I wanted a gift receipt or the glasses gift wrapped. Even with it being less than two weeks till Christmas. Had to ask for a gift receipt and then it ended up it was after the transaction had gone through and she seemed annoyed to have to reprint it to be a gift receipt. After this now I remember why I only order from West Elm online... read more

We needed to furnish a rental property and used West Elm for one stop shopping for this project. Excellent customer service, great prices, quality furniture and excellent delivery experience. read more

I had a good experience and employees were super friendly, helpful and accommodating while I shopped. It was much appreciated and I knew I'd I came here I would find the holiday dinnerware I would love because west elm always has the best stuff! read more

west elm - Holiday dinnerware score - Furniture Stores Near Me - Portland, Oregon

95% of my $12K furniture order is sitting at the delivery center and West Elm refuses to split the order into two deliveries . Even after I was promised by the salesperson that this was possible at time of purchase. I even offered to pay an additional delivery fee and they would not allow me to do this. We moved here from a different state and have no furniture leading into Christmas. Thank you West Elm for the stellar customer service. read more

This store in particular has horrible customer service. If you want a planter that's in the store, they will tell you that you must order it and along with ordering must pay shipping and must wait 3 months because it's on back order when there are plenty of that specific planter In store- I saw at least 2. If you get furniture, they won't load it because it's apparently "a liability!" Ironic because other stores from their chain will help you load without a problem. I had to drive back and forth because the item "was too heavy" for 2 people to pull out- came back 2 days later and 1 person (same person that initially couldn't lift it with a 2nd person) was able to pull it without issue. When the item was loaded, I noticed on the box it's the wrong item. The girl did not pay attention to what I requested and I wasted my time/gas driving from WA to Oregon 3x within a span of 2 days. I did overhear other customers arguing w/staff as well about something that was in stock but west elm wouldn't sell to them and was making them order and pay shipping. Not sure why such a well known store hires people with such bad people/customer service skills! read more

I went into the store on Wednesday December 18th, all 3 of the employees that I saw helped me out in different ways, they were all very friendly. Found the chairs I liked and they had them in stock and on sale. If I need something else I will certainly go back. read more

Just tried to buy a planter that I didn't want to wait to be shipped. It was the last one in store apparently and there was a price on the bottom of it with no for display sign only anywhere on it and they would not sell me it. It is not a big deal in and out of itself but i specifically went to the store to see what was available. This pot was also on clearance. Honestly, I think it was racial. I was the only person no one greeted. I know because firstly I heard associates greet everyone. I then specifically went to the front desk to get some help and only then was I helped. I had a small planter I was going to buy. I asked who I was told later was the assistant manager that I wanted the planter up front. She grabbed the smaller planter and started looking up. I told her that I knew the price for that one but wanted to get the price for the other one. She then said, " I am checking the price for the bigger one". I then explained that I didn't think it was the same design. I'll give her credit for trying to hide her annoyance and she asked me to direct her to the planter. I did and then she said they didn't have any in stock. So I asked if I could buy that one. She said no and gave me a condencending smile with no explanation. Something seemed really off about the whole experience which is why after I left I came back to verify with someone else. I told her the woman at the counter had said there were no planters aside from that one and I couldn't buy it. At which point she said oh the manager said that? I asked," She is the manager?" She replied she was the acting manager for today...so again I'm getting really weird vibes about how she is answering the question. At this point I tell her I came phisically to the store because I wanted the pot today. She said management decided what was available for sale at the store or not. I told her I understood but it was weird because it was a sale item online, these kind of planters had been around for a while, and that there was nothing to differentiate it from things actually available for purchase. She clearly did not care and proceeded to patronize me with her previous explanations. I told her after she stated she understood my frustration, which she clearly did not, that it didn't take much effort to put up DISPLAY ONLY signs. Anyways I let her have the last word and left. Now I'm leaving this review. To upper management if you ever wonder why sales go down...this kind of service and lack of in-store products is why. Not everyone wants to shop online or put up with lousy service. Hard pass on their offshoot CB2 as well. read more

west elm - Planter I wanted to buy - Furniture Stores Near Me - Portland, Oregon

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Great store location and staff! Thanks to Kelene Stinson who helped me with my patio furniture! read more

west elm - Porto Collection Patio Furniture - Furniture Stores Near Me - Portland, Oregon

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I like the look of the furniture, but it's not as sturdy as I would like. The showroom feels crowded and I found myself stepping out of people's way and unable to comfortably linger. I think we were in and out in less than 15 minutes. Not for us, unfortunately. read more

Having recently downsized to a condo, which I'm decorating with a mid century vibe, West Elm seemed like an obvious place to visit. The store is filled with a variety of items for every room in the house. Furniture, bedroom duvets and sheets, dishes, rugs, pillows, lamps, vases and more. I've made several purchases - coffee table, duvet, arched lamp, decorative vases, diamond mirror - and while I go into the store to see and touch everything, I prefer to order online. The staff at this store is ridiculously inattentive! Other than when I am at the counter paying for something, trying to get assistance, to get someone to answer questions or help is impossible. At one point I considered buying some chairs but I could not get anyone to help me figure out the process or talk through selections. All I got was, "there are fabric samples over there." After reading the reviews here, I see it isn't just me! I thought maybe it was an age thing. Seriously. But seems as if everyone gets bad service. West Elm, customers are your business! Make them feel like they matter. Provide service, be attentive. Your sales will actually improve! read more

Evidently Matt was trying to handle appropriately however his emails were going into cyber space. I finally had human contact with him and he completely took over. Today he sent over a furniture expert who was able to repair my chest. Thanks Matt for taking care of the issue. read more

When you are dealing with retail sales people you really would like to hope they are going to be honest as possible but unfortunately that isn't always the case. My salesman here disappeared into thin air after I ordered. I was going to be moving and was looking for a new sofa to fit the space in my new place. I had went to a lot of furniture stores and had a couple picked out in different places. I went to West Elm during one of their 20% off sales and found a sofa/chaise I liked. Now mind you even at 20% off their inventory is not cheap but it's good quality. My salesman was young, very charismatic and made me a lot of promises he shouldn't of. He apparently wanted the commission. I had to order the sofa and was told if I ordered it in the store I would get it much faster than ordering it online. I found out later this was not true. I was told I would have my sofa in 2-4 weeks, it was in stock at the manufacturer and just needed to be shipped. The delivery ended up being 8 weeks after continual phone calls and being promised it would be there the following week and I didn't show up and then I would have to call them all over again and hear the same story. Finally I gave them a date that I expected delivery and that If it was not delivered on that date I was going to cancel the purchase and demand a refund. It showed up! But unfortunately every time I look at it I think about what it took to get it here. My understanding is you will get your purchase faster if you order it online. So go in the store pick out what you think is cool and then order it online if you want it faster. Happy shopping! read more

west elm - Furniture Stores Near Me - Portland, Oregon

Everything I purchased from West Elm has been stylish and high-quality. Love this store!

I was in this store March 23, 2024 for about 15 minutes walking around to find bedroom furniture. Not one time did anyone greet me or ask if I needed any assistance! Horrible representation of employees in that store. If I did see something I liked there, they would never get a dime from me! To management & owners of this location, if you care about servicing all customers train your employees to do better! read more

I parked my car outside of West Elm to go and grab a cabinet from my friend's apartment, but when I got to my vehicle with cabinet in tow....I was in trouble. I was certain it was going to fit into my car, but no dice. I sat there staring at both the cabinet and trunk for 10 minutes. I looked behind me at West Elm and thought "furniture store...they are bound to have tools..." and proceeded inside. A gentleman greeted me and I made my request to borrow a hex key in order to disassemble the monstrosity and Tetris it into my trunk. He said he would be more than happy to help and called a fellow employee to fetch me a tool, the employee returned moments later with a. Handful of different fittings. I went back to my car, got the cabinet taken apart, packed away and returned the tools to the employees. The fellow even let me keep the tool that fit. Thank you so much for your kindness! (P.S. Their furniture looks legit) read more

What a disaster! We purchased a lot of attractive and expensive furniture in September and had a great experience with the Portland, Oregon, manager, Matt Forman. We were told the furniture would be delivered in October. When we didn't get an update we checked the automated system it said the order was delayed till November. Since we were still not contacted for delivery we kept calling the automated system for updates and were given delays that pushed our delivery back to December and then January and finally May or June of 2023! Frequent efforts to address the delays got us no where and promised return calls from Matt and the "Escalation Team" never materialized. What a disaster! We finally asked for a refund after we couldn't be offered a delivery date for the foreseeable future. Never again. read more

Lousy service. Rude staff on phone. Wantedto order a dresser for in store pick up. This is a $2000 item which I have saved for. Was told the only way I could get was in home white glove delivery service for an additional $300 or so. Ridiculous. read more

We visited the store in person to see how the furniture feels and to get help from a human being, but we quickly realized the service you get from a chatbot was far superior. We spent 30 minutes trying out furniture and not one employee interacted with us. Multiple sales associates deliberately avoided us, averted eye contact and just seemed extremely pretentious. Furniture was ikea quality at triple the price. So we wouldn't have purchased it anyway. The whole experience was terrible. We walked one block down to CB2 and had a warm, extremely helpful associate assist us in spending thousands of dollars. Your loss West Elm. Go elsewhere read more

We have been looking to buy some new furniture and stepped into the store after looking online. The customer service was pretty limited. We were able to find employees, but we left without answers to our questions , because the answer seemed to be "I don't know" from all three salespeople we spoke to. The particular item we wanted was not in the showroom at the size we wanted. Getting a feel for the furniture is tough in the show room because they pile so many of their other items. For example, we were trying to decide if a dining room table was wide enough for 2 people to sit across from each other without placemats overlapping. The center of the table was just COVERED in piles of dishes and displays of flatware and linens . Seeing it in person was not much better than looking online. Several items were not labeled with name or price . Overall, an unpleasant shopping experience and we did but the items we planned to buy when we had walked in. read more

We were in the market for a new couch and after weeks of looking online at a bunch of sites we found a West Elm design we liked. To make the final call on fabric style and color we stopped into this location and we weren't expecting much given recent reviews on this site. We were so pleasantly surprised when Alyson joined us to walk through the large samples of different materials, discuss pros and cons of each based on our lifestyle, and give us small swatches to take home. She even found two sofas in the store for us to try out-- one that had the same fabric we were planning to get and one that was the closest design to what we had picked out. There were also other employees helping other customers, so if there was an issue it seems fixed. I'll be making this store my first stop next time for the customer service rather than languishing online. read more

I never expected to write a review for West Elm, yet we've been so delighted by Jessica's above and beyond spirit and had to share appreciation. Long story short, she managed to wrangle 3 of an item we sought through some significant effort from stores all around the country. I had figured I'd just have to move on from my vision, but she mobilized and made it happen. She is an example of how human care and service can make even large chain retailers feel (almost) local and totally customer-centric. read more

We decided our living room needs a do over. We went to West Elm to check it out. We wandered around for 20 minutes looking at furniture. No one came to ask if we needed help, heck no one even approached us. We had to go get a woman off a computer to answer our questions. She was perturbed we had bothered her. There were only 5 people at any given time in the store. No one was being helped. After reading the reviews I am glad we left, a lot less hassle than had we had anyone even attempt to assist us in buying furniture. Scratch this place off your list, unless you want self serve....which it is not set up to do. read more

Nice stuff. Less expensive than I thought they would be. The sales people were very friendly and helpful. Unfortunately almost everything I was interested in was out of stock. That seems like most places these days so I would ding West-elm for that. Would be nice if they had signs out saying out of stock. It would save a lot time and frustration for the customer. read more

I love all of West Elm's furniture, but I have only ever ordered from their online store until I recently decided to do a living room overhaul and wanted to go into one of their actual stores. Luckily for me, there is a location near my home in downtown Portland. My experience there was fantastic! The staff is fabulous; I worked with Crimson, and she went above and beyond to help me get what I needed. She really knows her stuff! I can't wait to schedule an appointment for her to do an in-home visit when I revamp my guest room next. If you want someone who really knows what they're talking about when it comes to design, go to West Elm in Portland and ask for Crimson. She helped me to design the living room of my dreams! Note: I've read some of the negative reviews here, and they all seem to have to do with ordering from the website, return policies with West Elm on the whole, etc. I get it, but it seems to be that those reviews belong elsewhere, perhaps on the West Elm site itself. The staff at this particular West Elm location is great! read more

I've been there a few times and each time, the employees will not make eye contact or ask me if I need help. I understand if they're helping someone else but it's usually they're too busy talking to each other to do any customer service. I may not look like the slick thin couple customers who live in Pearl District but guess what? I have money to spend. At first i thought it was just me, but looking around other reviews, I'm not alone in my disgruntled opinion. I tried to buy a table from there but the quality of their furniture looks iffy at best. The employees that I flagged down looked like it was too much bother to give me details. The store is too cramped. I'd much rather take my business to Crate & Barrel or Williams & Sonoma. They are so much more comfortable in both the setting and interaction. Sorry West Elm, love your catalog, just not this location. read more

Oh West Elm, what an up and down relationship we have..... mostly up. I don't remember how my borderline obsession with WE started, but it is slightly problematic. Our relationship has become a little more co-dependent since I moved from a 1,000 sq ft house (that was packed full of furniture that was mostly Craigslist scores, hand-me downs and IKEA from my college days) to a 3,000 sq foot house (it is a 100+ year old beauty that I hope to live in for the rest of my life, and must be furnished accordingly). So here is the good... I have bought a lot of merchandise at WE both online and in store- My king headboard and frame, my queen headboard and frame, several duvet and pillow covers (sadly their sheet sets are not deep enough for my mattress), my shower curtain, a white pitcher I love, cute little rocking birds, the list goes on. What I am trying to say is my palms sweat when I am within 5 miles of the store and feel absolutely compelled to stop in even if I don't need anything, I think that the fact that I was shopping online at WE at 3:13 am (stone sober I may add) and realized I needed to write this review is rather telling. Here is the bad, and trust me it's bad, as in I should have written a 2-3 star review bad, but their design and customer service is soooo good I am willing to work past it. Last year, in June or July I bought my queen bed online the Tall Grid Tufted Headboard in white leather and the Chunky Wood Bed Frame, also in white. It was delivered partially assembled, some parts were missing and it looked used. And the perfect white headboard had a scuff mark. I called customer service- they arranged for the old bedframe to be sent back to UPS and had a new one delivered. They refunded me the cost of shipping and $100ish for the scuffed headboard- which I opted to keep. Great, thank you very much. Now keep in mind I am not handy and Matt takes care of 'this sort of thing' assembling furniture etc in our house. So he was frustrated that pieces were missing, and that he had to disassemble one bed frame and reassemble the new one (It was sent in a package, as in not assembled). On our way home from Skymainia Lodge for our 6 year anniversary in October we stopped in (remember what I said about that 5 mile radius?) The scroll headboard I had been eying was on sale for $350, down from $600-700ish, score! The Simple Bed Frame is what was available in store in King size, great, sold. Again, I am getting a huge discount and saving on shipping. So Matt dutifully assembles another bed frame with a friend. I know at this time you must be thinking Matt is a saint, and you are right. So the bed is beautiful and I am the happiest girl alive. Fast forward to just a couple days past their 30 day return policy, Matt sits on his side of the bed and it breaks!! Like falls to the ground and splinters. I promptly call customer service the next day (after Matt disassembles the bed far past our bedtime the night before). Well they tell me to call the store, I spoke to Julie and she arranged to have the broken frame picked up and a new Chunky Wood Bed Frame, assembled, delivered to me, the fact it was past the 30 day return policy was a non-issue. Bottom line: they made it right. Second bottom line: buy a sturdy low bed frame if you are shopping at WE and someone who sleeps in your bed weighs over 200 lbs (sorry honey). So for those of you that are still with me, you must be furniture stopping, congratulations on your obvious patience, and thank you for putting up with my average humor, bravo. I will end with a few bullet points: 1. My husband is a total saint, seriously, and if I had to do all of this myself I would be foaming at the mouth. 2. If you are considering buying a bed (or two) from WE you have been warned. 3. My replacement beds, yes plural, have been awesome and at the end of all of this I am happy to have beautiful furniture at affordable prices. read more

west elm - The scroll headboard and the simple frame (before it broke). - Furniture Stores Near Me - Portland, Oregon

The frame on the Spencer Recliner cracked just over one year after delivery of the product. Because it was over a year (just barely), they wouldn't cover the cracked frame. The materials on the Spencer Recliner don't hold up; don't waste your money. DON'T BUY from West Elm. Also the time from purchase to delivery is very long. So don't hope to get your product quickly. read more

Quality of Norre walnut cabinet as delivered far lower than in-store models or online photos. Total rip off for $688. Ikea-level quality, and glue smell is so strong, I still can't use to store glassware after 3 weeks of airing it out. read more

I've never had a worse experience buying anything ever. This is SO bad it's going to seem like it can't be real. Trust me it is. We ordered three furniture items from them. A large sofa, a love seat and an ottoman. This all WAS NOT CHEAP. Like at all. Here's the kicker...we ordered it in July 2020! We got the loveseat and ottoman in January 2021 and they just emailed us and said they not only lost the big sofa but it's now discontinued! Nearly a year later! I've demanded a refund for our entire order. Worst company ever. They have made little and slow effort to make anything right. Please please do not order from them! We are so sorry we did. read more

Such a lovely store but they have the worst customer service with the rudest employees. You are better off shopping from their online store.

My mother and I went into West Elm in Portland, OR July 4, 2018. Of course, everything in West Elm is beautiful but the staff; FABULOUS! We had just left Athleta in NW Portland and the staff was terrible; unfriendly, unhelpful, and generally snooty. NOT SO at West Elm. The moment we walked in, we were greeted WITH A SMILE! As we perused around the entire store we were offered help and greeted along the way...and it wasn't annoying! I had many questions and ALL were answered. I met the manager; she was fabulous. If I could remember her name I'd record it but suffice to say she was so wonderful and friendly and kind. I told her about my recent experience at Athleta. She said "that's too bad, but I only hire HAPPY PEOPLE here!" I love her! Anyway, shop West Elm in NW Portland, those peeps are fabulous! read more

The decor in this store is depressingly neutral in color. A letdown to visit because their catalogs and websites are full of delicious colors. Better to order online. read more