Just to add on.... I called last week to ask about the…read moreextended warranty that we were roped into buying when we bought this crap car. I was told it was only good until 24,000 miles on the car, which is not what I was told when we bought it. Why would we pay for an "extended warranty" if it was only going to be good for 2,000 miles?!!! The car HAD 22,000 miles on it when we bought it! These people are RIDICULOUS!!!!!!

They tell you they approve 100% and they will give you 4…read more$4,000 or $5,000 over Kelly Blue Book. So i have poor credit and a very old car that was paid for. I make decent money but they didn't offer anything for my car and wanted "a large" cash down payment. Complete waste of time and humiliating too. But that's what they call an approval hence they claim they approve 100%. Joke and abusive preditors toward people experiencing financial trouble. Another man was extremely angry and left yelling although I didn't hear any of the conversation.

While i did have a specific vehicle in mind, which indeed makes the process more complicated, the…read moreproblem was when all was said and done, I wasted five days of time and $60 on these people (gas money. Live out of town). I told them EXACTLY what I wanted, what the situation was, etc. I was assured by no less than 5 people that they could do what I wanted. I am not upset that we couldn't work out a deal. I am pissed because they knowingly wasted my time. I talked to people on the phone, filled out an application online, filled out a second on the phone. Never got a phone call back. Called them back myself, only to be told they would NOT pre-approve and we had to come in. We came in only to basically be told to go home and wait until Tuesday (this was Sat,) because the finance manager was off the next two days. So we waited. No phone call on Tuesday. We call them and leave direct messages with two people. 3 hours later... no return calls. When we finally did get a hold of someone, they told us that what we wanted to do would not work without a huge monthly payment. He gave specific reasons why based on mileage and vehicle age. Did he go home on his days off and study up? Here is my question: If you KNEW you couldn't do what we wanted under the circumstances, why didn't you tell us that on Saturday instead of putting us off for several days and then ignore us? It's not like you didn't know the outcome on Saturday. Thanks for wasting our time by lying just to get us in, then pushing us out the door with ZERO answers and no help, and then ignoring us when we tried to follow up. Very unprofessional and frankly, rude. Had you been honest and returned calls, we probably would have considered another vehicle and tried to purchase from you. Your customer service, and more importantly, your integrity is sub-par. Treat people better. Stop saying "yes" just to bait people into coming in. Try being honest.

Unfortunately my mother in law bought a vehicle from R&R. She got a Volvo from them a little over a…read moreyear ago. That thing has been nothing but problematic since 2 weeks after we got it home. My mother in law is elderly and disabled, on a fixed income but takes care of several children during the day and needs a safe and reliable vehicle to use - they were told this, and they assured us we were in great hands. They asked us to make a review after the experience of purchase, as the purchase went well and they were friendly. They did misrepresent that the vehicle had a warranty. They did not disclose that it did NOT have a warranty until we had paid them the down payment money the day before, and it was the very last paper signed. 3 weeks in - it wouldn't start. It needed a repair in excess of $500 - mind you, the first payment on the car wasn't even DUE yet. So with the down payment and payments considered, that's ridiculous. HOWEVER, I will say that R&R did reimburse my mother in law for this repair after the fact. Since we brought the car home, there have been one problem after another. SO their triple check guarantee? No.. they're really just trying to band aid things to get you into the car. After it was home, the glue they put on the trim was beginning to come off and the trim was lifting, among other cosmetic quick fixes - but cosmetic as this is, we moved forward and glued it back down (it was obvious this is what was done). But not cosmetic; The car has dumped quarts and quarts of oil since we got it.. she was continuously having to replace oil lost. It has some sort of electrical short to one of the headlights causing it to continually blow the bulb (really, in a year we've bought 4 bulbs)... and sometimes it just shorts out and doesn't work, but then will work again later, then the bulb will blow. Now, the whole engine is shot. On a car she has had for 1 year 3 months. This isn't wear and tear from her driving, she barely drives anywhere other than to pick kids up from school and drop them off, and to Dr. appts. She has put well under 10k miles on it since she got it. She doesn't drive it hard and she makes sure the car is taken care of. She doesn't trust the car to go out of town, so will only go on short errands around town. Which is good, since the car no longer runs at all and had to be towed home and a ride arranged to transport her and 3 children home. Unfortunately, our thinking of Volvo as a sound and reliable vehicle ended up being a difficult thing - no one will work on them.. they're difficult as a "foreign" car... this part is not the fault of R&R; however, their team of repair agents only bandaid fixed things.. and after we got it home we realized this car sat for 2 years before we purchased it. So here she is, with months of payments remaining - and no car. The engine is shot, and therefore she wont be able to fix it. No way to get a car, cannot afford another down payment on a car.. she owes like $2400 and several months of payments on this car, that doesn't drive and she can do nothing with. I make this post because they always ask you to make a great review, sometimes with incentives, after purchasing a car.. usually people are quite happy to do so as they have been happy with their experience. So were we for a couple of weeks; it's been a nightmare since then. Buyer Beware... there are many other dealerships that will give credit and warranties and stand behind their vehicles - R&R is not your only choice.

super shopper was able to help us get back to work after unexpected event with another truck going…read moredown. The process was fast not much time to go through details. I do think they need to inspect and clean the vehicles better. That being said the new truck broke down before I made a single payment on it but they did repair the issue with the fuel pump and I feel that was fair as well as attempted to resolve an issue with a hard pull to the right. we were not able to fix that issue but they did have 2 different businesses look at what the cause was. I would say they did their job and would recommend them.

I bought a vehicle for $1800, but they told me when the finance department calls say I paid $2000…read morewhen I picked it up. I was initially excited, but the experience was rushed. Three and a half months later, the vehicle won't start, and repairs will cost over $2000. To make matters worse, I've discovered that a friend with worse credit was approved for a nicer vehicle with no down payment. I'm questioning how this company operates and wondering why they can't provide better service and fairness to their customers. I definitely do not recommend this company!

I came in for a Free A/C SYSTEM check. I had a pleasure to deal with the . He did a very good job…read more He was professional, thorough, and fair. He went above and beyond what I expected him to do, especially for I didn't even know things like this were available for anymore.. but one thing they did do is they earned a future customer. I'm gonna come back here for everything I need because they're honest and they're good people over here. Do you know how hard it is to find an honest Mechanic nowadays that's what they got going at Gills Motorworks. Evan is the man! Thank you so much. I really appreciate you guys and I'll be back as soon as I get my money together. To have this service done properly through You guys , Thanks again . I would feel comfortable enough with Evan to send my mother to him. That's how good feel like he is.

Amazing shop. Put a yelp request for service on my daughter's car. During the last 100 degree…read moreheatwave she called me panicked that her fan was working in her Altima for her A/C. Messaged me at 7:30a the next day and fixed at 10:30a same day. Incredible service!

Great guy very funny will come by again to chat…read more Took my car in for a diagnostic and repair, and honestly couldn't be happier. The team was upfront about pricing before touching anything, explained exactly what was wrong in plain English, and had it fixed same-day. No upselling, no surprise charges on the final bill -- just honest, efficient work. The shop was clean, the staff friendly, and my car's been running great since. Rare to find a repair shop this transparent and reliable. Highly recommend to anyone in the area needing trustworthy service. H U

Took my vehicle in a for a coolant leak. Vehicle was diagnosed, estimate was provided along with…read morepictures of the issue, and the repairs were completed within the timeframe provided after authorizing. No issues with the work or the experience inside the shop. Would go back again with any future vehicle repair needs. Thank you!

Almost 2 years now and still taking my 2015 Camry Hybrid XLE to Chico Car Care…read more Great service, fair pricing and work quality are why Winston and I keep coming back

I went in today for a brake check since I had some squeaking and I was frankly uneducated on brakes…read moreand that information so I was heavily reliant on getting a good shop to tell me what's going . After going to another shop and no transparency with them, this shop was so helpful and is going to be my go to car shop. They were so kind and understanding and really were honest with me on what was needed and what wasn't needed. I Highly recommend this shop to anyone in Chico especially students.

Amazing service and quality work. Ernie and his team know what they are doing. I trust this shopread more

I dropped off my 1965 mustang after talking to Ernie the owner and was told they will look at it…read moreright away and let me know what the car needs. Three weeks later he called me to tell me they can't work on the car but he will give me an estimate what it needs and how much it will cost. When i came to pick up the car it was all dusty and the roof and trunk were covered in oil. He came out apologized and kinda wiped it then charged me $160 for an estimate that he did not have ready and told me that he will email it to me and I am still waiting on that email since 12/5/2023. Very disappointing