So I don't know what's going on here but there is an entirely new crew at the service desk. Ashley helped me today and was nice and helpful. I appreciated Ashley's help. Brought my car here for its regular service as I have been doing since I bought the car in 2021. My service took about 1.5hrs. I appreciated how nice Ashley was in handling my requests. Prices for service seem to have risen since some of my previous visits but since my service received today was super I will be back to this dealership to get friendly service. Four stars due to the entire new staff...will need to see how they handle my next visit. read more

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They have limited availability and the ONLY person who could help works Thursdays and Fridays and 2.5hours on Wednesdays only.

Do not take your car here for service. They do not address your concerns and also do not take good care of your car. First, they couldn't find my keys for 3 hours after the tow truck driver dropped it off. Then, the service manager told my wife that for sure my warranty would not cover my issue before they even looked at my vehicle. They also don't have modern equipment to move disabled cars. So they drove mine an admitted 100 ft into the service bay (with a noted terrible grinding noise under the wheel) possibly causing further damage to the rotor which I then was expected to pay for. And the diagnostic fee is a whopping $225! I have an advocate from Subaru involved now, but save yourself the headache and try the dealership in Auburn instead. read more

Subaru of Chico - Dealership - Car Dealers Near Me - Chico, California

Super easy transaction, had what we wanted in stock, gave us good price on our trade in. Less than 2 hour start to finish.

Parts department and service desk is great and always friendly. Service manager/Foreman said he didn't want to work on my car for a warranty fix because my suspension would drop out from under if he put it on the lift.. when it's a strut system with bags instead of springs. But claimed it would fall from under and mess up if they picked it up to work on it.. though it's a solid set up.. ridiculous.. car sits at normal ride height and higher if necessary as well. Ended up going to Redding Subaru where they did a full service and warranty on my Subaru even stated they don't understand why Chico couldn't help and they missed out on business. read more

I spent 4-6 hours on the Subaru Chico lot . There was a person to show me the car, but no salesman . They offered $51,000 for the car that I wanted but was not on the lot. I had to agree to buy a car that was not on the lot. I got the car that I wanted through Carvana in 4 days for $10,000 less . Happy Happt Joy Joy read more

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Took our 2012 impreza in with issues with our A/C. Paid for them to fix it. After 6 months it stopped working. Took it back in and they wanted to re-charge us for the mis-diagnosis that they made the first time. They also kept the car for over 3 weeks because when they detailed the car they didn't dry carpets out properly and we had a mold issue inside the car (I have a 2 year old that had to ride in that car). Now were on round 3 and when we decided enough, was enough and we are taking our car somewhere else. They didn't have the car ready for pick up! We had to wait in the lobby for over 30 minutes to get our car back. I don't trust them, The service has been horrible. We will never work with this dealership again. I will never advise anyone to get their car serviced at this dealership. read more

Took our 2020 legacy in, AC stopped blowing cold, We have warranty and extended warranty for duration or loan.... We let them know ahead of time we had extended warranty, didn't say anything about payment until it was fixed.... And now charging and saying our warranty only works with Subaru in Sacramento.... Not to impressed. Guess driving to sac or Even Redding will have to do. read more

Thank you, Caleb January! You made our experience the best without any pressure or obligation to purchase! We truly loved the whole process! Thank you, Scott for making the finance document process clean and easy! We are so impressed with you guys today!!! We highly recommend this place read more

We had the best experience ever with buying a new car through Victoria. She made my daughters experience with buying her first new car an amazing experience. My daughter put a lot of effort into saving up the money to buy this car and went to pick it up the morning of her 18th birthday. Victoria and the other employees worked hard to make this an extra special experience for her by putting her new car in the showroom and decorating it with birthday decorations, etc. Also, there were no hidden challenges or problems and the experience with the paperwork was fast and straight forward. It has been four months and my daughter still loves her car. I can't say enough about how amazing this experience was and how special this dealership was to do this for her. Thank you Victoria and team! Best dealership ever. read more

My wife and I just bought a Forester from the dealer.We were treated extremely well by our salesperson, Stacy. We also were very happy with Jordan in the finance department. We have been buying cars all of our life and we have never seen a better pair than these two! We are so happy with our new car and highly recommend these two to every one!You will be very happy with the treatment you will receive. What a delight and joy to meet these two fine individuals! read more

I found my new place to bring my Subaru for maintenance service. Kristy is very easy to work with and she explicitly explained to me about what services they had to do with my car. Their lobby is small and it's busy, but they offer free shuttle to bring you anywhere while they work on your car. Free donuts also for breakfast. :) read more

Great experience buying our first Subaru (WRX). Our salesman Patrick was wonderful and was more than willing to price match other dealers. Patrick and the entire staff were friendly to me and my entire family. I couldn't be more satisfied with my purchase at this Subaru dealership. I would recommend this place to anyone in the market to by a car. read more

Great experience buying a car at courtesy motors in chico from Matt Kriegel. Low pressure, super knowledgeable and easy to work with. The sales manager (kevin?) and docs prep lady (Jessica?) Were nice too. Love my car--my husband surprised me after a test drive by buying it right then--usually he takes a long time and reads a zillion reviews but Matt was so clear and helpful we felt comfortable moving forward right then. So happy to have my nimble little AWD for the winter rds read more

While I've reviewed Courtesy Automotive already, I'll include a few details here about the car. I purchased a 2017 Subaru Outback Premium 2.5i from Courtesy and Isaac. I went from a '15 Toyota 4Runner Limited to the Outback. I was looking for better mileage and lower payments - I got both. The Outback is extremely comfortable and seems very well made. The materials feel substantial and good quality. The technology is superb! I've used the EyeSight for a couple of freeway trips and it's such a nice thing to set your max speed and let the car do the rest of the work. I researched the Rav4, Rogue and the two Subs: Outback and Forrester. I (obviously) choose the Outback. The Premium is the middle of the four trim levels, but I find it to be very well equipped. I don't miss the HID lights of the higher line models. I also find the 2.5 4 cyclinder to be a great compromise for MPG and power. I don't think I missed out skipping the 3.7 six cylinder. On top of all, the crew at Courtesy were the best folks I've worked with buying a car. The after sales support is pretty amazing too. Thanks to Isaac and Amber for a great experience. read more

I just leased a new 2018 Subaru Outback from CourtesyMotors and it was a great experience. My sales associate Victoria was wonderful. She went above and beyond in making the transaction smooth, was extremely knowledgeable and gave me an excellent price. I will be doing my business here in the future. Highly recommended! read more

Bought a NEW 2017 Subaru Outback last night and couldn't be happier with the experience ! Marcus helped me look through the total inventory to find the ride that fit me best. He was Uber knowledgeable and I never felt pushed to make a deal. I learned a lot about the safety features that I didn't previously know, even after doing extensive research online. Jordan then took the time to explain all my different options of warranties, insurance & protection plans in a professional and organized manner. She was able to Taylor fit the options to meet my needs and still keep me under budget. I felt she was looking out for my best interest all with a smile & without being overbearing or pushy. This was the best car buying experience I have ever had ! Thank you Jordan and Marcus for all your help ! I wold definitely recommend Courtesy to my friends and family ! Josh read more

We purchased a Subaru Outback from this dealer a few months ago and am very happy with the transaction. Friendly and knowledgeable sales people and a good selection of Outbacks to choose from. But we are not so happy with the Courtesy service dept. They service GM, Cadillac, Volvo in addition to Subaru's and are slow to check in the cars and the waiting area is about 1/10the size of Patterson Toyota across the street with almost no seating. It's awful. I think Subaru should have its own service department! Hopefully this new Subaru will be so reliable that it won't need too much servicing, LOL read more

HUGE shout out to Courtesy Motors of Chico! Horrible squealing metal noise coming from my right front wheel in the Target parking lot. Limped it to Subaru expecting the worst...they squeezed me in, took off my tire, took the rock out that had wedged behind the rotor, washed my car and charged me $0....I just about cried read more

We were treated great from the moment we arived. Matt are sales man took the time to find out what we were looking for in a car and made sure left with exactly what we wanted. Matt also made sure we understood all the features of our new Outback and knew how to use them. Ive never been treated so well by a car dealership. Class act from start to finish they even delivered a nice gift basket a few days latter. read more

Everyone had masks on that I interacted with and hand sanitizer available, which was great. they also sanitized my car door handles/steering wheel before giving it back to me. I had 3 different guys help me/handle my paperwork. Everyone was fine, but just wanted to note that Andrew took extra time to explain things to me and make sure I was satisfied with my experience. The extra minute he took to listen to me and answer my questions really made my experience more positive. read more

We just purchased a 2018 Forester from Courtesy Motors. Our salesperson Victoria was absolutely great! Very helpful helping a couple of older folks step into the 21st century. Jordan in the finance department was also very helpful. Cars have really changed in the last 15 years and so has car buying. I highly recommend Courtesy to anyone in the market who is considering buying a car. read more

Thank you Victoria for the amazing car buying experience ! She was knowledgeable and so very friendly !

We just bought a 2016 Forrester (first new car in YEARS). We were a little apprehensive about the process, but it all went so smoothly! Isaac was the Subaru salesperson who helped us through the purchase. He is incredibly knowledgeable about the vehicle and very helpful in explaining our options. He never pushed the sale on us; just let us come to our own decision. As an added bonus, he has been available to help us whenever we have a question about how to best use some of the features and has encouraged us to come in any time we need help! We felt like we were dealing with a person and company who truly cared about getting us into the vehicle that best suited our needs! Thank you Isaac and Courtesy Motors. read more

My husband and I recently purchased a 2020 Subaru Forester from the Chico, Ca location. We were extremely pleased with our sales person, Matt and even happier with our car. The whole transaction was very easy and we are extremely happy we went with a Subaru. read more

My first new car- too bad it turned out to be a bad experience. I "bought" my car on a Sunday, and didn't get a car until the following Friday. They sold me a car they didn't have, they couldn't find one, they didn't call me, no one was available, on and on and on... Finally got my new car 5 days later. I called to see if they ordered my promised floor mats, that were supposed to be in 3-4 days after I took my car home- oh no, they never got ordered... imagine that!!! So, now I wait at least a week for them to get sent. I will never buy another car from Courtesy Automotive again, AND I will tell everyone to go somewhere else... I do LOVE my new Subaru!! It is a great car.. just bad customer service at this dealership. read more

I bought a 2016 Crosstrek last week and I couldn't be happier with the service. Marques did a fantastic job showing me everything I needed to know about it. I learned a lot about the safety of the vehicle which was a large reason for purchasing a new vehicle, he was thorough in trying to find my first choice color, but I was able to get a great option package with the car I ended up with. Jordan, the financier, was extremely efficient and helpful when it came to trying to figure out my trade-in situation. Their manager, (forgive me, I cannot remember his name), was very helpful as well, helping reach a good price and better loan than the one I had secured. read more

What a pleasure to buy from this company! We were dreading the usual car buying experience, but we were pleasantly surprised dealing with Courtesy Subaru. I think especially having Isaac help us, maybe was a bonus. If you are in the market to lease or buy a Subaru, stop by their space. Isaac took the time to explain every aspect of the car and the finances, we highly recommend Courtesy Subaru. read more

My wife and I just bought a 2016 Subaru Outback. Our salesperson Victoria was courteous, friendly and knowledgeable. She gave us a rundown of all the Outback facts and features. I wasn't completely sold on a Subaru to begin with. Of all the vehicles we had been looking at, none offered enough head and leg room to get in and out comfortably. The Outback did! Once I test drove it, I was sold. It is a joy to drive. Thanks Courtesy for making our car buying experience pleasurable. read more

I scheduled an appointment for today at 10am for my first 6000 mile service on my Subaru. I was there about 10 minutes early and checked in. When I asked how long it would take, the service writer said it would be about 1 1/2 hours. At about 11:30, when everyone else but one other person sitting in the reception area, had been collected to get their cars (even those who came after me) I asked the service writer how much longer she thought it would be on my car. She said it would be at least another hour. She explained they overbooked the appointments, which is common I guess, so they were running late on my car. After another hour and 20 minutes, she came to get me. I am not happy with this treatment and will never use them again, nor will I recommend them to any of my friends or family. Service is an important factor in buying a car. read more

I purchased a Subaru Forester this past month and I love it. The ride is well you just want to keep going and never get out of the car. The amazing safety features, ride comfort and history of Subaru brought me to Courtesy Motors. The salesman, Marques, was wonderful to work with, he answered my questions and knew everything about the car. I had an accessory installed, everyone in the shop was polite, hey they even washed my car. So yes, I love everything about the car and dealership and I recommend you stop by if you are in the market for an awesome car and wonderful people to help you. read more

This was the best experience we have ever had at a car dealer. Stacy was able to find us the car we wanted in a couple days notice (two days before Christmas) - she even drove down to Sacramento to get it for us. Marcus went through all the paperwork with us, introduced us to the service department, sat in the car with us and showed us all the technology and programmed my smart phone to the car. We received follow up calls and emails. And we were even sent a thank you gift basket. It was worth driving from Redding to Chico to deal with Courtesy Motors. read more

If you are looking to purchase a new car, do yourself a favor and start at Courtesy Automotive (Subaru) and ask for Isaac. I got my first Subaru Forester right before Christmas and Isaac made it all happen. It was very comfortable to casually sit and discuss what I was looking for in a new vehicle. Isaac let me test drive a forester (that particular one wasn't quite it), but it seemed like it was the next day when he called and said he found what I was looking for. I feel like the Subaru Forester was the size vehicle I was looking for and for the price you get so much more then the others in this size; Honda CRV, Rave4, Nissan Rogue, Mazda CX-5... With Subaru the vehicle is solid, if feels well made. Features just come with the car that would be extras on all the others, like AWD! I am defiantly going to stay with Subaru for all my future cars. And I will always go back to See Isaac at Courtesy Automotive. Thought I would also mention Marcus, talked to him about Subaru the company as whole and it was nice to hear about a mindful car company. Hope this helps. read more

I can't thank Courtesy Subaru enough for helping me buy my brand new Crosstrek! I have just gone through a buy back situation with a different car company and I needed a reliable vehicle. Marques helped me find the right car, Scott helped me find the right price, and Jordan was amazing putting the deal together and setting finances up. The team was so funny and friendly that it was the most pleasant experience I have had buying a car! For those who are apprehensive about buying a car, go visit these people, they are truly amazing!!! read more