I've been going to Cardinal Plaza Shell for several years now, and they've consistently delivered…read morethe best service I've ever experienced at an auto shop. Whether it's something simple like a state inspection or more custom work on my various vehicles, they always take great care of me. One of my favorite things is their text message updates--it makes the whole process so much easier and keeps me in the loop without having to call and check in. What really sets them apart, though, is the personal touch. Every time I walk in, they greet me with a "Hi" or "Good morning"--by name. It genuinely feels like my service center, not just some random place I take my cars. That kind of consistency and friendliness is rare these days. Highly recommend them for anyone looking for honest, reliable, and personable auto service.

I made an appointment 2 weeks in advance. At my appointment time (noon), I arrived and was told…read morethat I should have dropped the car off before nine that morning. Why the heck did I make a noon appointment, then? They said they couldn't see me until five days later. I chose not to have my car serviced by people who cannot even make an appointment correctly. I only assume the mechanics are incompetent, too.

This station advertises inspections/emissions tests online and on site 8am - 5pm. I arrived at 4:30…read moreon a Monday for an emissions test but was told that the inspector leaves early because he "lives far away" and that last call is usually 4:15pm. This is blatant false advertising hours of operation. No attempt by the staff to accommodate other than a "better luck next time". Don't go here.

Friendly folks here. Have got reasonable priced oil changes here. Unlike the dealership, you won't…read morebe waiting for hours. Time is money. Here I've also done state inspections. I like that it's next to Einstein Bagel. Old Keene Mill and nearby Rolling Road intersections are unique. Put your driving gloves on. Once in here plenty of room for cars or trucks to fuel up. Are they competitive price wise? In the square mile or so around here yes, but I do better in Burke or Franconia. You'll pay more, but it's not like that Georgetown station that's internationally known. Employees are friendly, and there's a store with the basics.

I got two safety and emissions inspections here and these guys were great. Very fast and the line…read morewasn't long.

Great, reliable and friendly folks here - I drive further to get my car inspections here as they…read moreare very reliable! Used to take my car at a closer location to my home, but sometimes those guys don't show up. Now I take my cars to Rolling Road Sunoco as they are friendly and even open up earlier than posted times. I barely get time to read news before they're done with my car!

A great shop. They told me a quote and then the final bill was $400 less. I also has a side issue I…read morewas quite worried about but they diagnosed it and made a simple fix for no charge. I feel like they're an honest shop. They've got my business.

Dude at the front is kind of asshole, telling me I had to drop off my car all day for a state…read moreinspection when there was no one here. Once I said I had to talk to my dad about it only then did they fit in my car for 20-25 minutes wait. Other then that, the technicians were very sweet and returned my car nicely

My comment is based off the recent jump in price!…read more I use to go here because it was a huge savings over the dealership for an oil change and tire rotation. That really isn't the case anymore. The oil change jumped $10 (understandable), added some $10 shop supply fee and now they add in a 3.5% credit card fee. And yes I used a coupon. If they are going to add all this extra charges is not cost efficient anymore. I'll probably go to Ford next time.

I asked for a Virginia state inspection and was told I may have to wait a while but the manager…read moresaid he would see what he could do. In the meantime, I called another shop nearby who said they were available to do it right away. When I told the manager about that, he said he would actually move my car next in line. So I waited. About 40 minutes later I noticed that they hadn't gotten to my car and I asked how much longer it was going to take. I was told it would be another 15 to 20 minutes. I felt I was mislead and I left after having wasted considerable time. So I cannot recommend this business unfortunately.

Chris the manager was excellent. And his staff, Troy in particular, was amazing. I had tire…read moreissues and thought I would need 2 new tires. That's what was quoted by somebody else. Well, I just had one new tire put on and had my tires aligned. The team there saved me hundreds of dollars. I cannot say enough great things about the service I received from the team. I will definitely go back and have them do other work for me. It's so rewarding to find an honest and efficient team.

An 8AM appointment to change the oil, top off the fluids, and rotate the tires on my 2012 Subaru…read moreturned into a two-day ordeal. The mechanic first came back with more than $3,000 of proposed repairs. As none of these was critical, my son, who was waiting for the car, asked for an itemization and to please proceed with the oil change/fluid top off and tire rotation. I am a My Car Club member, which means I paid for the oil change only. Cost was about $65. As my son was leaving he was called back because they forgot to rotate the tires. Back inside for that. Then when my son started the car he noticed the low oil level warning light was on. Back into the store a third time, where he was told not to worry, the light would turn off on its own. Had I been there, I would have said "At the last oil change, Virginia Tire charged $165 to "reset" the low oil light - what gives?" But I was not there. And so my kid drove around for the rest of the day--about 40 miles--with a low oil warning light that did not go out. When I arrived home that evening, I had to move the car and noticed the warning light. I shut off the car, let it sit for a bit, and pulled the dipstick. The dipstick was dry, except for oil at the very bottom. I looked under the car for a puddle of oil. I did not see a puddle, or even a spot, but what I did notice was a broken wire dangling near the oil filter. I also noticed the fluids had not been topped off. Referring to my Subaru owner's manual, I learned the low oil warning light comes on when the oil is down 2 quarts. This, then, was concerning. The next morning I called Virginia Tire. I was told I had to get the car to Springfield. If I didn't want to drive it, I could get a tow. As a My Car Club member, Virginia Tire would reimburse up to $100 for the tow. The tow cost $130. Now, I had talked to at least two people at the store before sending the car down on the truck, so they were aware of the low oil concern. And when I got there, the clerk confirmed I was the guy with the Subaru oil change issue. I was therefore shocked when the mechanic hopped into the car, fired up the engine, and drove it into the repair bay, low oil warning light and all. I exclaimed, "Hey, that car has no oil!", but the clerk said nothing. I watched the mechanic pull the dipstick and the bunch of employees who crowded around the car. Then I was escorted to the repair bay. The mechanic said there was no problem, the car had oil. I looked at the dipstick. It was still dry, with a little oil at the bottom. I said, "No, it's not ok, this car is way low on oil." Then it got weird. The manager reiterated there was no problem. Someone else insisted there was oil on the dipstick. I ran my thumb across the dipstick where there should have been oil and showed them there was no oil on my thumb. What about the low oil light? Then the mechanic raised the car and removed the drain plug, and oil came out. The clerk said "See, it has oil!" I agreed it had some oil, but not enough oil. The mechanic then explained how he knows how much oil to use. The manager even brought out a book that showed how much oil my car takes. I already knew from my owners manual, the four cylinder model takes 5 quarts, but the six cylinder--which is my car--takes 6.9 quarts. The book showed two numbers, 5 quarts and 1.9 quarts. The mechanic pointed to the book and said "I put 5 quarts of oil in the car." The manager responded "You have to add the 5 and the 1.9." Then there was an awkward silence. After that, the mechanic refilled with the correct amount of oil and pulled the dipstick three times to show me that it had oil. I was glad it had oil, but more so that it now had the correct amount of oil. The mechanic then went over the proposed repairs. I asked about the broken wire, which did not appear on the itemization. He said the wire was broken when the car came into the shop and he didn't know what it went to. Before I left, the mechanic took responsibility for misreading the oil capacity, which I appreciated. During check out, the manager and clerk said nothing about the mistake. I asked, "What if my car has problems because it was driven on low oil?" The manager gave me his card and said to bring it back. I thought he could say that because Virginia Tire would never take responsibility for repairing or replacing the engine of a 14-year old car with 110,000 miles. Not including the my time, the $65 oil change ended up costing me just over $100, including the overage for the tow, plus the cost of a new oil pressure sensor wire harness to replace the broken one. I will replace that myself.

Just wanted to update after taking my car here for repair. I love that the estimate of services…read morerequested report is texted and pictures included with the prices. You can accept or decline each recommended repair or service. I got a text when my car was ready too. Brad followed up too the following week via text to see how my car was running after the repairs he completed. I felt the honesty here was top-notch and the value was good-I didn't feel taken for anything. I'll bring my car here for future repairs too!

Needed help with a nail in the tire. Excellent, fast service. Turns out it wasn't a nail but a…read moresmall screw that hadn't gone through the tire. Thank goodness for an honest guy willing to help me out!

Malcolm came to help me with my brakes. He inspected all four. And he fixed what needed to be…read morefixed. There was no pressure to do anything extra. He was polite and professional, and very competent. I was absolutely impressed and would definitely recommend Brake squad to fix brakes. Definitely five stars

Met (technician) arrived earlier, with a call saying he was on his way over. Joe Gregory (founder)…read morewas with Met, and I really enjoyed getting to know both of them and learning the history of how Brake Squad got started. I was a curious observer who never bothered either of them. All my questions were answered. Met also found an additional issue, which required them to leave and get another part. Everything was completed, and they took my car for a test drive before handing it back to me. Great experience, and (not shared with either of them) saved me over 1000.00 based on my dealership quote. Thank you, Met & Joe.

The clerk at the 7-11 register was very helpful in suggesting how to bundle snack purchases for…read morediscounts -but- was pushy with numerous customers by trying to get them to enter their mobile telephone numbers when making transactions. Maybe entering a cell phone number brings a discount, but sometimes customers just don't want to disclose more of their personal information for big companies to manipulate. I'm not blaming the clerk -- his coworker or manager was urging him to get more telephone numbers from customers.

Signs and web page have different hours. Pulled in for inspection and he was closing. I said his…read morehours said he was open another 30 minutes. He remarked TOO BAD. Guy is a total jerk. Go to Saratoga!!

After unsuccessfully trying to purchase tires through a club store multiple times, I pulled up Yelp…read moreand looked for the closest tire store and found myself here after scheduling an appointment online. The customer service was great, the wait time wasn't too bad (a couple of hours) especially considering it was the start of a holiday weekend, and the pricing was as expected. This location is nice too because there are multiple places in the same plaza or the adjoining one to wait while your car is serviced.

Well I have been a customer of this location for several years. Previously rated them at five stars…read moreand was always pleased. As they say all things change and unfortunately I found out that NTB at this location has changed. I went in for an oil change today. However I was informed that they replaced the oil but couldn't replace the filter. They recommended that I take the car somewhere else to complete the service. I was still charged for the oil change which was worthless since new oil would be running through a dirty filter. They did try to update me on other services something I politely declined. I'm saddened to report that I in no way recommend this business for any services.