Nightmare Experience -- Stay Away! Unless you like being gaslit! I brought my car in to repair a damaged sideview mirror and fix several dents. When I came to pick it up, I immediately noticed that one of the dents hadn't been touched and the sideview mirror was visibly misaligned. When I pointed this out, they claimed I hadn't flagged the dent during the initial inspection. I asked to see the paperwork -- and sure enough, the dent was clearly marked on the diagram. That wasn't even the worst part as i understand mistakes/oversight do happen. What truly infuriated me was their insistence that the sideview mirror was "perfectly aligned" and that I was being overdramatic. I explained that the mirror should fold in fully, just like the one on the driver's side. They told me that's how the car was manufactured and even LIED saying they called in to lincoln dealership to confirm it is supposed to look this way!! Please see photo I took my car to another shop. They disassembled the mirror and found the motor inside was broken -- meaning the original shop never fixed it at all! As you can see in the photo, the welcome light on the passenger side of my car is clearly misaligned in comparison the the drivers side. The light source is attached to the sideview mirror. This clearly shows that there is something wrong with my sideview mirror! Ughz! The time and money that I have wasted just makes me fume. This place gaslit me, lied to my face, and failed to deliver basic repairs. Avoid at all costs. read more

Western Collision Works - Body Shops Near Me - Los Angeles, California

My experience at Western Collision Center was exceptional. Jerry and staff were amazing. Place was spotless. Staff was amazing and courteous, the repairs on my 2024 Charger was excellent. I would recommend Western Collision Center to anyone. read more

My partner and I have been coming to Western Collision on Gramercy and Melrose for 10+ years. They consistently have great customer service, quality work and good value pricing with or without insurance for our Lexus + Mazda vehicles. My latest great experience was getting a broken interior passenger interior replaced. Mazda dealer quoted me $3k "because it's integrated into roof, sunroof and windshield electronics..." I then went to Western Collision and they charged $150 for replacement mirror including labor. Works perfectly now. The Shop Manager, Armen and Office Manager, Vera were especially helpful! read more

Western Collision Works is the best. Alyssa was very detailed in explaining the conditions of my car and what was covered. The process was smooth and fast literally one week. My car looks like new they even pulled out a small dent I had in the back. Overall awesome service and I am greatly satisfied. read more

Vera, Armin, Jose, Elizabeth ALL provide excellent customer service and care. Unfortunately, I've had to make too many visits to Western Collision but I always choose this shop because they're friendly, always have your best interests in mind, and truly make me feel cared for. From Getting me the best prices to getting me in and out as soon as possible. I even went in once for an estimate only to be told that a screw was loose. Jose tightened it and everything was resolved. Hehe. They also have a tracking feature that lets you check instead of feeling the need to call frequently. Thank you all! read more

I got my catalytic converter replaced here after it got stolen (PSA: Don't street park in Koreatown overnight). It was done super fast! My new catalytic converter is even quieter than the first one. Service is amazing: everyone is friendly and professional, and the whole process was so simple. Highly recommend to everyone! read more

If you ever run into car trouble, come here to get it fixed. I doubt you'll regret it. I live near the USC main campus and the surrounding neighborhood is definitely questionable. I usually park on the street. One day, some idiot decided to kick in the back passenger side of my car and thus I had to get it fixed. Thank goodness I have insurance. Here's the rough timeline of events: I brought my car in on 11/16 for a consultation type of thing. The next day, I dropped the car off for good. It was a very seamless experience and all the workers I interacted with were fantastic. After I dropped the car off, they coordinated a ride for me to Hertz so that I could pick up my rental car. My car was ready about 3 weeks later. I am not sure if the Thanksgiving holiday made this process longer. The car was ready to be picked up exactly at the time they said it would be. It was so nice to come back to a freshly washed, clean car. It was in much better shape than how I left it off. Thanks so much! read more

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Thank you guys for your quick work on my Subaru! My car got damaged and they were quick to warn me that Subaru parts take forever to order. But I got lucky and they finished up my car within the week. They did a fabulous job. On top of all that, they dealt with my insurance company's tech issues, who couldn't figure out how to get the estimate. So I greatly appreciate your company's hard work! read more

Tl; dr - If you're using insurance, I recommend you go elsewhere. Save yourself time and probably shadiness. -------- I picked this place a couple years ago due to the good reviews. I was in a car accident and needed my car up and running asap. I called and said I didn't have insurance. Was quoted a quick turnaround and an affordable price... Well when I came in with insurance, all of that changed. Doubled. Instead of a week or 2. My car was held hostage for at least a month and the price jumped extremely. The owner was nice and their service seemed good so it was alright. She was personable and sat down to explain things to me. Though the car detailing service they use isn't good for the amount billed my insurance because I spotted a lot of areas missed in the cleaning process. Fast forward a year when my battery suddenly died. Leaving me confused because my battery was not messed up to my knowledge during the accident. I drove the car to the shop and back twice before dropping it off. So I go to AutoZone because I paid a lot for a new battery and warranty, just to find out they put in a dud battery in my car. Now I'm side eyeing what else I have under warranty that they switched out because it was in good condition and they can use elsewhere. If I find that anything else was changed without my knowledge, I'll update the review. read more

I had a great experience with them. I ran over some object when driving on the freeway because it was not possible for me to change lanes to avoid it. It dislodged my bumper, and seeing the other good reviews online, I decided to take my car to Western Collision Works. They were very kind and helpful, dropping what they were doing to take care of me right away. They fixed my bumper and got me in and out in no time. Car issues are the worst, and they made things as painless as possible! read more

Very friendly staff who stayed in constant communication during our GEICO claim. They even went back and forth with GEICO to make sure our car was repaired completely! Quick service, reliable repairs, and a great staff! Highly recommend! read more

I was recommended to this place by my insurance company. As a previous claims adjuster, a claim is sometimes a stressful procedure, but this shop made it super easy and smooth. At a first glance they had a ball park estimate and an idea how long it would take to repair, and when the estimate finalized, it was scary how accurate they were. They estimated my car would take 3 weeks to repair but they finished it in 2. They gave the best detailed car wash that my car felt brand new out the lot when I left. read more

Western Collision Works - Body Shops Near Me - Los Angeles, California

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First of, the lady that dresses up like she's a KNOW-IT-ALL, she is very rude and disrespectful and got an ugly attitude. Then, These people lied to the insurance that was gonna fix my car. I took my car to get it inspected after getting rear ended and they told the insurance that the damaged done to my car was "prior". I called the insurance not knowing this and they were gonna send me a small amount of money to fix it. Then I went back here, they told me the insurance only sent the money to fix the bumper but not the body of the car. They told me to contact the insurance but then said that THIS place said, the damage was done prior, which is nonsense. So they lied saying they don't know why the insurance sent so little. It's because they told a lie. Don't take your car to get inspected and fixed here. They should be disappointed in themselves for lying, but that's the world we live in. A lie. 0/10 read more

I was very pleased with the customer service and quality of work performed by Western Collision Works. Armen and Vera were very forthright and conscientious and friendly. My claim was handled through CSAA. What could have been a very stressful situation was seamless. They repaired my car by the promised date--two weeks earlier than other body shops promised (important because I was headed out of town). They worked in conjunction with the rental car agency which picked me up from the body shop and then picked up the rental car from the body shop when my car was completed. The body shop even repaired my mirror which was not part of the claim. This is actually the first time I have bothered to write a Yelp review. Overall, I would highly recommend this reputable body shop. read more

Excellent customer service and so understanding and friendly. They took me in right away and made the insurance process so smooth. Even called me a rental car through my insurance. Highly recommend read more

I am completely satisfied with Western Collision Works, twice! I have had the unfortunate experience last year of being hit directly by a reckless car on Western Ave., while my car was parked. I was not there to see the accident, but was there to see that the person who hit my car left my bumper loose. My insurance recommended Western Collision Works. It is always so difficult deciding where you should trust to get your car fixed, but I made the decision and decided to go with them. Elizabeth was thorough in explaining to me what the process would be like. They Fixed it within the timeframe they had promised, as well as being accommodating with arranging the rental car company to pick me up. Most recently, I had my car vandalized with a key scratch along my door and a heavy dent from a kick? Seriously, living in central LA comes with its issues. So again, I found myself coming back to Western Collision. I was hesitant to not have my car due to being in the middle of this pandemic. But alas, I took it in. Vera thoroughly eased my concern and had my car ready within the expected time frame. Upon my return to pick up my car, I was astonished as to how new my car looked. The ugly dent and scratch gone, and my car shiny and clean. If you are concerned about where to trust the well being of your car, go to this place. They are well versed in the process of insurance claims and the process of what will happen to your car. Vera and Elizabeth are high standard professionals, and really helped me during this stressful process. read more

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As a woman in her 20s, I'm often worried about being taken advantage of or talked down to at body shops. But my experience at Western Collision Works was wonderful! After my catalytic converter was stolen, I came here on the recommendation of my insurance company to get a replacement. They made everything easy and patiently answered all of my questions, and everyone I interacted with was super friendly and professional. Prices were very reasonable and I will absolutely return here for any future repair needs. read more

Always the BEST SERVICE of any body shop I've been to. A family run business, used to be called Melrose Body Shop and was run by Peter. Armen now runs the business and just like Peter his service and prices are excellent without stinting or taking any shortcuts on the repair. This is the third time I have used Western Collision Works and couldn't be happier with the results. Even small scratches were buffed out. Office staff are great to deal with too. TRY THEM FIRST before the others. Authorized Farmers/21st Century and Progressive Insurance Repair Facility. read more

Western Collision Works - The exterior - Body Shops Near Me - Los Angeles, California

Got hit on my driver's side and AAA arranged for me to bring my car here for major bodywork. Elizabeth and Vera are fantastic people -- nice and friendly, informative, communicative with my insurance adjuster, and kept me in the loop with all stages of the repair process via phone calls and emails. Got my car back and it looks 100% brand new; they even washed it and cleaned out the inside before I picked it up. Will definitely return if I ever need a fix-up! read more

This is the worst place to go! Employees are rude! I had a broken radiator, and not only did they not fix it, but now the car is not working at all. The cost, however, was extremely high. Will never go to this place again read more

I had a great time working with these guys. I've always been very picky about my car, and like most people in LA - spent an extraordinary amount of time cleaning, polishing, and babying my car. Recently, I had a small fender bender with my BMW Z3, and as fate would have it, the design of the car, the closeness of the hood to everything underneath, etc. - it wasn't going to be a little "let's buff it out" situation. It gave me anxiety to have to leave my car in the shop, and of course I also had plans to take the car on a trip over the coming 4th of July weekend. They were able to get my parts quickly, and also give me a little confidence in their work by showing me specific ways they were going to fix the car, and also pointing out details in my existing body work I had been unaware of. Bobby, Armand, and Chris? I'm pretty sure it was Chris - all were very helpful, honest, and understanding - they worked really hard to get the car done in time, and though the car was never going to be winning any shows - (the car is already nearly a dozen years old) it looked amazing when I got it back. The paint was very well done, and they had made sure to replace everything with new OEM parts, serialized properly, and aligned very well. In this case, I can say that my car actually looked significantly better than it did BEFORE the accident. My hat's off to them for getting the car done ahead of schedule, and even better than I'd anticipated. Hopefully I never have another little wreck, but if I do, I'd feel very comfortable working with them again. They would easily be my first choice. read more

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I wish I could give 6 stars! my window was smashed to pieces by a homeless person and that is another story all together. I asked neighbor if they know any window repairs shops. Western Collision was the vcard sent to me. I called, spoke to Vera- she was most helpful and guided me over the phone of what to do to get rid of the loose glass . She also confirmed pricing and order from the dealer for the replacement. Armen was extremely helpful in the background too, as was Elizabeth today updating me as she said she would. I don't know these people but i use their first names because they treated me like a person and a customer- sadly hard to find these days. My car is fixed, at a very good price and with a wonderful experience. I am happy to recommend them and use their services if I need auto work in the future thank you read more

I was so grateful to find such a trustworthy location to take my car to. I had two incidents occur to my Mazda vehicle this year and both times the staff was very thoughtful and honest when providing service to my car. In fact, the second time I went, I had dents in my car's left side bumper due to a car incident that occurred while I was getting food for myself. I was so devastated of the whole situation. However, Elizabeth took me in that exact day and made space for me to help me resolve the issue. They were able to fix the dents that exact day and didn't charge me for the service which I was really thankful for. It's so hard to find a good body shop that you feel safe going to and that's this place for me. I would definitely recommend this location if you're looking for a place that isn't out for your money, but actually looks out for you when you need it the most. read more

I have nothing but great things to say about this place... the staff and service are A+! I will always recommend and come to Western they treat me like family ! read more

I came across their Yelp Listing while I was looking up their website so I could recommend them to a friend of mine. Sadly, I have been hit by other motorists a number of times over the years (once was while I was in a store shopping!) I've had Western Collision Works repair my car 3 times and each time they did an excellent job at a fair price. In a fourth instance, they were able to 'pop out' a panel that had become dented right in front of me and didn't ask for any payment for doing that. (They could have told me that the dent needed 'significant, expensive repairs' and I would have believed them but they have integrity -- a valued characteristic, especially in an auto repair company). I have nothing but good things to say about this company! read more

I could not be happier with this experience. When my car got smashed in hit and run, I was pretty devastated. It still drove fine, but looked terrible. I figured, why bother getting the dents and scratches fixed when the car still runs? Eventually, for work (and my girlfriend) I needed to get it fixed. So I brought my car here to Western Collision Works. I'm happy I did. I'd recommend it to anyone. They have a brilliant front of office. If you call, they respond and get you an answer right away. When you go in, it's quick and painless. They were flexible about when I needed to pick my car up. Also they have delicious coffee. My car came back looking nearly brand new. Which says a lot because my car usually looks...well worn. 10/10 would get my dents popped out again. Thanks! read more

Armen, "I just wanted to thank you and your staff for the exceptional work you did repairing my Nissan CUBE. I couldn't be happier! I think it actually looks better than it did before the accident. I will definitely refer your shop to family and friends!" Cornelio Gutierrez read more

Western Collision Works - accident 06/30/2014 - Body Shops Near Me - Los Angeles, California

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had the best experience at Western collision Works. I was referred by Progressive Insurance to take in my 2018 Range Rover in for some repair after I was in an accident. They communicated with me professionally and went above and beyond to assure that everything was taken care of! I would highly recommend and refer them to all my family and friends. Good job guys! read more

This place and their employees are top notch. I selected them through my insurance company when my car was hit while being parked. I am glad I chose them because the office staff, Armen and his mechanics are all friendly and very helpful, not to mention my car looked brand new after the work they did. Even after they fixed my car from the collision I had a couple other issues and took it to them and they fixed them right on the spot. I definitely recommend them. read more

I can't believe I'm the first one to review this amazing body repair shop! Well, I guess its a good thing because now I can be the first to rave about how great they are! My first experience at Western Collision was when some uninsured guy rear ended me in my Sentra. My insurance company suggested I take it here and the employees here couldn't have been more helpful. They even comped my rental car (Enterprise) since my insurance didn't offer that coverage. When I came to get my car, they not only fixed it perfectly, but fully detailed my car inside and out so that it was sparkling for me. I've had a few minor fender benders since then and everytime I always take it to Western Collision. Their work is professional, efficient and it's done on time with great communication about when the vehicle should be finished. All the employees are helpful and friendly. A top notch shop all the way! read more

Western Collision Works is without a doubt one of the best repair shops I've been to. Not only was their customer service top notch, but the repairs were really thorough. I got my car back after thanksgiving and they were swamped, but the owner still came out and double checked that everything looked right, even fixing a few smudges with a microfiber. I ended up having to bring the car back on two occasions for small unavoidable issues with the original repair and both times they fixed it no questions asked. I absolutely recommend this shop 100% read more

I had my first accident a couple months ago this year and I asked my insurance which were their approved auto repair shops. I chose Western Collision since it was the closest to my house - and I'm very glad! Alicia and the whole crew were very helpful and nice to me during the process. They were even kind enough to drop me off at my next destination after I brought my car in for repairs. I got my car back better than it had looked before the accident, washed and clean as well. I've been meaning to write this review for a while, and just have now finally gotten around to doing so. Thanks to everyone at Western Collision! read more

Was impressed with this place; I went to this place to get an estimate for my front and back bumpers. Although my back bumper still needs a paint job, my front bumper was completely fixed with no cost. It took them less than 30 minutes to fix my front bumper, reduce my back bumper damage, and write an estimate for me. I went to another place right before I came to this place who estimated me $800 for my repairs. Good thing I came to Western Collision Works for another estimate. Conclusion? I will come straight to this place, if I need any repairs on my car in the future. They've gained my trust. Pros: Honest, ethical, prompt service. Cons: Couldn't tell ya. read more

Perfect Nice and lovely staff and they did great job fixing my mirror ...highly recommended. read more

I have been to many different kind of body shops in my time, and I can easily say that mission auto works has been by far one of the most professional, easy to work with, and honest body shops I have ever had the pleasure to deal with. The staff was so friendly and everything that was promised was deliver on time and the quality was 100% on point!! I highly recommend this body shop for anything your car related. Thank you sooooo much for all your help in dealing with my windows. Best regards, Paul read more

I've been to a handful of body shops in my 8 years in LA, and I think Western Collision is my favorite. My car looks brand new and the price ended up being $100 less than their own estimate. They even fixed a break light that was unrelated to the repair. I originally got estimates from 4 different shops. Western Collision's estimate was right in the middle, so I got the impression that they aren't the type to cut corners, but also not the type to rip people off. When I came back to them and told them my insurance would only cover up to a certain amount, they worked with me to bring the cost down. Then they were like, "oh your tail light is out, we'll fix that." They gave me a lifetime warranty for the repairs which I will keep in my glove compartment. They also washed the car inside and out! Vacuum and everything. And maybe even a polish?...My car looks fantastic and the cost was the same as the lowest estimate from another shop. I have had problems with other shops, so I'm glad to finally have a place I know I can trust! read more

I got into a car accident a couple of months ago and had some minor body work (some side panel and rear damage) done at Western Collision. First off, the customer service here is TOP NOTCH. I cannot stress that enough. Everyone that works here is knowledgeable, kind and you don't feel like they're here to swindle you for all you're worth. They were quick to answer and address any concerns I had via phone/email. And whenever I came into the office, they made sure I was comfortable and offered me drinks and snacks. Plus, they were very accommodating with my schedule. I worked during their usual office hours and they didn't charge me/give me a tough time (as other body shops have done in the past) when I asked to pick it up the day after they called. ALSO: ARMAN IS TERRIFIC. Two weeks after I picked up my car from Western Collision, a window panel flew off my car as I was driving up the grape vine. I had my car dealership quote it at $35 for parts + a little extra for labour. Arman said he'd do it free of charge -- a true testament to his AMAZING customer service. I now refer ALL my friends to this place and if, for some unspeakable reason I get into another incident, my car is headed straight here. read more

Western Collision did a great job fixing my car and the women that work in the office are super nice and friendly they made everything super simple for me. They gave me all the information I needed and helped with everything! Thank you so much!!! read more

Absolutely the best, most reasonable, honest, wonderful repair shop I have ever been to. Phenomenal staff!!! I can't say enough good things about this shop - the work they did to repair my VW Golf after someone backed into me was fast and truly impeccable. It's like the accident never happened, and they were such a pleasure to deal with. Absolutely will use them for everything and whole heartedly recommend them. Thank you so much!!!! read more

Didn't actually get my car fixed here but wanted to speak to the integrity of the business. My hood was messed up but I drove to this place after reading through many many many places on Yelp. Hard to find a trustworthy auto shop. This was especially important because of my limited funds and lack of knowledge of cars. Showed up here and the guy checked out my car without opening the hood. He said if he opened the hood, it might not be able to close it again, thus forcing me to leave the car there. He eyeballed it and gave me his estimate. I was leaning toward just donating the car at that point and discussed it with him. He provided valuable insight. In the end, my parents fixed my car back up in the Bay but I thought I would recommend this establishment anyway. I will be back if I have any future car trouble. *knock on wood* read more