This flight was rough…read more We were delayed two hours. Then we were given some kind of voucher because none of the tvs worked. They cut off several people from getting through security when we're checking in for our flight then everything was so delayed it didn't make sense. The days of leis and good food are over. I know they just merged with Alaska hopefully things get better? We will probably choose delta or maybe even...southwest!! Ugh Flight attendants were very nice though!

*I immediate assistance and decided to call this business at +18556689025 The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. As an Emerald member with the one World alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

Connecting from Honolulu to San Diego via Maui was our designated route for hub's birthday trip…read more Pleasant airport where you can find some good omiyage(gifts) to take to your host.

The Kahului Airport is very welcoming and friendly. Didn't expect the staff to be so friendly and…read morehelpful -- and it's surprising very clean as well! Terminals are easy to locate, signs are visible, very clean and open space. Restrooms are also very clean and fully stocked with the necessary essentials. The food and drinks are much pricier than expected. Water / fountain drinks / juice is $5.99 each and a tiny pizza (roughly 4 inches) is $17.99. Totally expected since it's at the airport but I would most likely pass on the food and drinks are the airport next time around. But overall, Kahului Airport is a lovely airport. Welcome to Maui ...!

Dated gates for AA with old carpet and barely any charging stations outside of sockets that also…read moreaccommodate appliances for the airport. Basically a place to get from point AA to point B.

We fly American Again…read more We earn miles for the flight both ways and the dollar amount. Bags are free and we had an unexpected gift. We were bumped to first class on check in last night. Since this is a red eye, boarding group one and better seats for an overnight flight, it sounds great. My second first class flight in 40 plus years. That was also Hawaii. Hope I'm not getting spoiled.

The airline overall is decent. Our flight from LAX was smooth and even had USB-C charging at the…read moreseat, which was a great touch. This would have easily been a 4-star experience if not for a very difficult interaction at baggage check. Jennifer at the counter was extremely rigid about every pound over the limit and had a noticeably harsh attitude throughout. I was traveling with two small kids, already carrying multiple items, and dealing with delays from the Kona storms, so the lack of flexibility or empathy made an already stressful situation much worse. Being told she was "documenting our reservation" only added to the tension. I get it, Jennifer doesn't like mainlanders or "howleys".  It's unfortunate because the rest of the experience was solid, but that one interaction significantly brought down the overall impression of the airline and brand.

Don't waste your money if you appreciate decent customer service and want to carry on a bag…read more I was charged a bag check 3x's. Twice to my destination ( I carried my bag on), and once home ( I was rudely told to check it). Communication is poor and its hard to get help on the phone. Don't waste your money traveling through them

We flew premium economy on delta from LAX to OGG and it was a relatively smooth flight except for…read moremaybe half was through when there was some turbulence and they had to move us from 34k feet to 36k and then finally to 38k feet for the rest of the flight. Staff and pilots were great and we enjoyed the comfortable 5 hour 20 min flight to Maui!!

I usually fly Alaska, Hawaiian or United from OGG to LAX but found Delta was offering a cheaper…read moreflight so decided to give it a whirl. I'm glad I did as I was pleasantly surprised. As it is a short flight I usually buy el cheapo tickets so I don't get to choose my seat. I was in the last group on the plane and easily found an overhead place for my backpack. Outward bound I was lucky to score an exit aisle seat! Yay, perfect seat without having to pay extra :) The plane was new, well equipped, offered a good selection of free drinks and snacks (cookie, pretzels, sun chips or health bar - no nuts!) along with movies on a seatback screen. Every member of staff was friendly and when I ordered a tonic it came in a small can so the cabin crew member gave me 2 to get a full glass :) Fevertree tonic, my fave and expensive on island! LAX to OGG was a middle seat but I was el cheapo so I wasn't worried. Same great service and staff and a newer plane. The gates for Delta at OGG are at the end of the concourse so you have good walk to stretch your legs and there are a few convenience stores to buy a coffee and snacks at that end too. I was happy with the cost of my el cheapo flight = service and flight. I will happily fly Delta again.

Previous flights to Oahu, Kauai, Maui, and the Big Island had always been on Hawaiian Airlines…read more I decided to try Alaska Airlines to fly RT between SeaTac and Kahului airports on 8/26/25 and 9/2/25. It was great to have direct flights. However, for a 5-6 hour flight this was a bit spare and cramped. Gone are the pre-pandemic amenities like magazines, movie/music entertainment, pillows/blankets, and food. SEA to OGG - two beverage service with a Biscoff packet, water service, agricultural/customs form, and heavy pitch for the Atmos card (Alaska had recently bought Hawaiian). Overpriced snack boxes that can be prepaid or paid by card during the flight, subject to availability. OGG to SEA (overnight/red eye flight) - one beverage service with a pretzel packet. Then dimmed lights until we landed 7am local time. My brother who flew ahead via Hawaiian Airlines described his flight experience which was in stark contrast: generous beverage service and actual meals served - generous deli sandwiches. Alaska Airlines could do better. I remember the good ol' days flying to San Francisco, then Alaska got a bit streamlined flying to Baltimore and Milwaukee, but now even more spare with this recent experience to Maui. The flight attendants and airport staff encountered at Kahului are great. But the overall Alaska Airlines experience was kind of meh. This does not bode well for the Hawaiian Airlines merger/takeover.

Horrible airlines. Snotty agents at the gate. Beware, you need to walk on eggshells when taking to…read morethem, mean and vindictive. They sat my wife in the front of the aircraft (row 12 ) and me in row 33 (last row). As far apart as possible. It's well known own that the last row in an A330 is a nightmare. The seats don't recline, your back is against the bathrooms so the smell and sounds are awful. The last row is crammed in so tight the tray tables pressed into your stomach. But the worst part is how they separated my wife and I the full length of the aircraft. What a rote thing to do. They ruined our trip.

We're on Maui, my new service dog is on Hawaii, after looking at the well known commercial airlines…read morewhose schedules didn't work for us, I found Mokulele. I needed to go from Kahalui to Waimea and boy was this easy. Small planes, with really nice staff, from counter to pilots. Our flights were easy, quick and fun. You can no longer watch the cockpit on regular flights, but you can watch the take off and landing on these flights, so much FUN. We met our dog in Waimea and came right back to Maui. So simple. The only negative is that our schedule changed several times but nothing that really made a difference for us. I will definitely use them again in the future. So easy to get from island to island without having to go through Oahu.

Garbage all the way around nowadays. If 0 stars were an option, I'd still go lower. Flew with them…read moreyears ago and everything was as reasonable as one could expect. Way too many ownership changes over the years for one to expect quality to still be in the top 5 company goals. I had multiple reservations/flights cancelled for BS reasons and then customer service was terrible every fricken time I called - no idea where the call center is, but it's crap too. The last time, they didn't even bother to process the refund I had called to request in the first place so I had to call back and burn another 30 minutes on the phone to do it all over again. Wasted more than 5 hours of my life between setting up flights with the transport of an animal between the islands and then having to request refunds because they would cancel the flights 24-36 hours in advance for one of a multitude of reasons which was different depending on who I talked to. First it was an "unscheduled maintenance", then it was "staffing", then it was "regular maintenance with no back up plane planned" and finally "weather related" and "unforeseen circumstances". And each and every time, the flights were cancelled more than 24 hours in advance...what in the actual FFF? Over and over again during the course of a week of flights, they'll happily sell you tickets on flights they just continually (planned to) cancel. STOP SELLING TICKETS if you can't actually supply the flights. Get your sh*t together or close up shop. Don't waste your time booking and just avoid the nightmare.

I just had a five star flight with Destinee, Zephan,Adeija, Bradley fabulous flight crew for both…read moreour flights- Phoenix to Maui and Maui to Kona They are amazing with positive and professional service and attitudes and made one very long and one very short flight a pleasant experience! I highly recommend flying Southwest with them! Flight WN 2138 and WN 3099 On July 1, 2026

Terribly rude flight attendants who reprimanded us for not filling out an Afro culture form but…read morethey refused to show us how to access the form or where to find it online. They waited until we were deboarding to even mention it. They do not respond to call buttons RUDE

Fast efficient and great nice friendly staff. Trolley took 5 min from the OGG airport to National…read more Organized and nice clean garage full of cars you choose from. This one had lots of Chevy Malibu's but we picked this beautiful Navy blue Mazda Miata. I thought they stopped production of this so I was very excited. Car was very clean and new and had only 491 miles so brand new.

We had a reservation for a Jeep. We checked into the front desk and they said no jeeps are…read moreavailable. However, we had no knowledge of this. They didn't email, call or text saying this happened.they tried to offer us a mini van or SUV but we reserved a Jeep.