I contacted this business at 1855.657.3229. for assistance, and overall, the experience was decent. The first representative tried to help, though I did have to be transferred once. Thankfully, the second person I spoke with was much more helpful and provided the correct information I needed. It wasn't a perfect experience, but it was still manageable and worth sharing for anyone considering reaching out to them. read more

I contacted this business at 1855.657.3229. for assistance, and overall, the experience was decent. The first representative tried to help, though I did have to be transferred once. Thankfully, the second person I spoke with was much more helpful and provided the correct information I needed. It wasn't a perfect experience, but it was still manageable and worth sharing for anyone considering reaching out to them. read more

Garbage all the way around nowadays. If 0 stars were an option, I'd still go lower. Flew with them years ago and everything was as reasonable as one could expect. Way too many ownership changes over the years for one to expect quality to still be in the top 5 company goals. I had multiple reservations/flights cancelled for BS reasons and then customer service was terrible every fricken time I called - no idea where the call center is, but it's crap too. The last time, they didn't even bother to process the refund I had called to request in the first place so I had to call back and burn another 30 minutes on the phone to do it all over again. Wasted more than 5 hours of my life between setting up flights with the transport of an animal between the islands and then having to request refunds because they would cancel the flights 24-36 hours in advance for one of a multitude of reasons which was different depending on who I talked to. First it was an "unscheduled maintenance", then it was "staffing", then it was "regular maintenance with no back up plane planned" and finally "weather related" and "unforeseen circumstances". And each and every time, the flights were cancelled more than 24 hours in advance...what in the actual FFF? Over and over again during the course of a week of flights, they'll happily sell you tickets on flights they just continually (planned to) cancel. STOP SELLING TICKETS if you can't actually supply the flights. Get your sh*t together or close up shop. Don't waste your time booking and just avoid the nightmare. read more

We're on Maui, my new service dog is on Hawaii, after looking at the well known commercial airlines whose schedules didn't work for us, I found Mokulele. I needed to go from Kahalui to Waimea and boy was this easy. Small planes, with really nice staff, from counter to pilots. Our flights were easy, quick and fun. You can no longer watch the cockpit on regular flights, but you can watch the take off and landing on these flights, so much FUN. We met our dog in Waimea and came right back to Maui. So simple. The only negative is that our schedule changed several times but nothing that really made a difference for us. I will definitely use them again in the future. So easy to get from island to island without having to go through Oahu. read more

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Flights are always delayed, very poor information provided in advance. As we waited for our flight Tim's afternoon all three frights where delayed by 15 min to over and hour. They are the only airline flying to Molokai, they have the monopoly transporting people to this Hawaiian Island. read more

BUYER BEWARE!!!! I read numerous poor reviews of this airline and didn't want to believe them so I booked a one way from Maui to Lana'i. They came out 5 minutes before our flight after we waited for over an hour to tell us we couldn't take the flight due to weight. We adhered to all their weight and timing requirements and they said there's nothing we can do. Since we were the last ones to check in the kicked my wife and I off the flight. They said they could push us to a flight 6 hours later... ruined the first day of our honeymoon thanks to their horrible, unapologetic staff and rules. Could not recommend less. read more

Flying Mokulele Airlines was an exhilarating experience! Here I was...interested in flying from Kahului Airport (OGG) on the island of Maui heading towards Hilo (ITO) on The Big Island of Hawaii. I had 2 options of airlines to pick from. Standard ole Hawaiian Airlines or this, the local commuter airline...Mokulele! Both airlines were priced similarly. Well, I was island hopping so I only needed a one-way flight. Both Hawaiian and this Mokulele were $99 and each had multiple departures over to Hilo throughout the day. I figured...why not try Mokulele since I saw online the aircraft they used was a Cessna...I immediately knew that meant a propeller plane! And...throughout my travels...I've always found it more worthwhile to fly propeller planes on short little 30 - 60 minute trips to remote destinations because they act as sightseeing flights...rather than an actual commercial flight transporting passengers. This way...you get the best of both worlds! You get transported to where you need to go plus receive an intimate experience being afforded outstanding landscape views for wherever you're going to. So...my decision was made easily! Mokulele Airlines it would be! Woohoo! I already knew I'd be taking plenty of pictures on the flight and plus making a few recordings for my YouTube Channel. I was excited about this "adventure" and overall saw Mokulele Airlines as a tourist flightseeing trip rather than being flown from one point to the next. Let me provide some informative details about my experience... - For here at Kahului Airport (OGG), Mokulele Airlines has its own separate commuter section terminal right beside the main terminal. I didn't know this until walking around and getting a little lost. But I asked a security guard and he directed me to follow the pedestrian pathway around the terminal for maybe 1/5 of a mile. - Mokulele Airlines has an outdoor terminal with 2 gates. Upon approaching the counter, I immediately was greeted by an agent for check-in. The whole setting and vibe here exuded a tropical island ambiance, with the sun and palm trees set right beside the seats while waiting for departures...overall, it felt far from the realities of a real airline terminal! One small issue when checking in...they immediately weighed my carry-on bag (which had to be checked regardless because the prop plane was too small to store luggage in a compartment or underneath the seat). Now, their policy for bags is 15lbs maximum. My bag was 25lbs which meant I had to pay $20 in person for the extra 10lbs of weight. This was disappointing as I felt there was no warning about this when I booked online. Still, I looked at the bigger picture that I was receiving a sightseeing flight for $99 + $20...still ultra cheap for travel and tourism. - They DO NOT screen you and you DO NOT walk through a security line or get scanned. That was interesting. I guess as long as you don't appear to be suspicious and as long as your bag is screened, you're really no threat to the airplane. - You DO NOT receive a boarding pass or a seat assignment! When your flight is ready to board...they'll announce it over the loudspeaker and call out your name at the gate for which you raise your hand that you're present. Then they specifically tell you which row you're sitting in... Btw, this is the configuration of the plane... - 2 pilots. - 5 rows. - 2 seats per row with max capacity at 10 people. - 7 people total on board for my flight. How cool! Also, when checking in, I mentioned to the CSR agent how I desired a window seat (although every seat is a window seat). She basically said to choose sitting on the right-hand side of the plane for the best coastline views. Thank you for that! Upon boarding...we were escorted behind the fenced in security area. You can take a photo outside the plane which all of us passengers did. The pilots provide safety instructions. They start the engines and immediately taxi to the runway within a few moments. The flight to Hilo was 60 minutes they said. Upon taking off, the sights and surroundings from high above were wonderful! I was loving every minute of the experience. I snapped beautiful photos flying over Maui and then continuing along the eastern part of The Big Island. For a partly sunny day, there was barely any bumpy turbulence, a very pleasant flight. And obviously there's no in-flight service or refreshments since it's just you and the pilots. Overall, I had an incredible experience receiving a first-hand look island hopping from Maui to Hilo. Flying Mokulele Airlines was the perfect decision I made for enjoying a sightseeing experience rather than taking a large Boeing jumbo jet with Hawaiian Airlines. I can't recommend Mokulele Airlines enough regardless of the small upcharge for my baggage. For myself being 1 of 7 passengers it felt like a private and personal tour which cost $119...the best deal you'll find in Hawaii whether being transported around by plane, helicopter or boat! read more

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I would give a negative star rating if possible. They are charging a 25% reschedule fee. Per the Mayor and Governor, visitors have been asked to cancel their travel plans. Mokulele says screw you there's no consideration for the horrific situation. Apparently they see it as an opportunity to make easy cash off people trying to comply and be respectful of the government's request. Shame on this company. AVOID AT ALL COSTS read more

Mokulele Airlines - Airlines Near Me - Kahului, Hawaii

This is the worst travel experience ever. First my flight is canceled. The girls at the counter could not offer assistance. The customer service representative at the 1808 495 4188 Tiffany was so rude. She actually told me my flight was the only flight that was ever canceled. When I told her that was not true. She should be honest with customers. She hung up the phone. I called and another woman helped me. It is now the next morning and My flight is delayed. I'm not sure that these flights are scheduled. I think they delay the flights until enough seats on the plane are purchased. RON HANSEN CEO you need to overhaul your whole process. It's not good enough. It feels like you're making it up as you go. Flights should take place as scheduled Not a cloud in the sky and there's weather delays. read more

this airline has been known not to be good. especially going to molokai. we had to wait over 5 hours for our flight, something wrong with the plane. and there were flights after us going to the same island and they continued to take them. the biggest problem is that is this a reoccurring problem with many. people don't choose this airline because they want to, but because they have to. read more

I've been on this airline since I was too young to remember. It's the only means to get to Molokai from one of the bigger islands, by plane. But, it's also extremely less hectic & easy. The terminal is separate from the main, larger at OGG. Off to the side you can easily park- walk right up to the check-in counter. It doesn't take long to check in. The staff are all very helpful & friendly. Such a small extension, there's some restrooms & a vending machine around the corner- waiting areas have plenty of chairs- all open air concept. They call each flight up & have you line up according to where they have you seated. They pick your seats so weight is distributed evenly. ...the planes are TINY. Only 10 per flight plus the captain & co-pilot. No flight attendant or food/beverage. And, for good reason. These are less than an hour flights & too small to serve anything- turbulence is also more of a factor on these. The views are pretty much better than chartering a helicopter tour! We did a day trip from Maui to Molokai. The pilots both ways were fantastic- took the scenic route & ensured we got the opportunity for some photos. Their accommodating nature & sense of humor was great. Safety was upmost priority, but they aren't nearly as strict or anal like major commercial flights. The planes are VERY small, though. It's a little hard getting in & out on those stairs- just a cable for a "railing"... but the flight crew is there to lend you a hand. Inside is nothing fancy, but very cool getting a full view of the cockpit & watching the pilots do their routine. We really enjoyed their fun commentary & welcoming vibe. Turbulence is nearly unavoidable on these small flights, but the pilot handled it SO well! My 1 year old nephew was so enthralled, the turbulence we did encounter didn't even phase him. My past memories were needing that "barf bag" in the back of the seat... luckily my stomach has hardened in my adult hears, but the bags are still there if necessary! This was a lot of fun. Returning was just as easy- same routine & just a lot more personal when it's a small flight of 10 or less. All of the personnel at each airport were great. We felt welcome & in safe hands both ways. And, also really appreciated them letting us take a minute to get some personal photos- we took this trip for our Dad's memorial since Molokai was our tradition yearly, growing up. I can't applaud this entity enough for their care & condolences- they really made our experience a good one! After this, I'm eager to book again. And, will always remember the awe in my nephew's eyes as he got to watch helicopters take off right next to us, touch the small plane for himself & the entire thrill of the pilot personally welcoming him... thank you to Mokulele for a fantastic trip our family will cherish in loving memory! read more

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Love this little airline. The best way to island hop. Friendly staff and no TSA! Great views of the islands! read more

Mokulele Airlines - The plane! The plane! - Airlines Near Me - Kahului, Hawaii

DO NOT BOOK A FLIGHT WITH THESE PEOPLE!!! They have ZERO RESPECT for customers and our hard earned money (which should count for a lot more than what we got today) Basically, they cancelled our flight for mechanical issues instructing is to call. We were trying to fly to a small airport on Maui (Kapalua) to visit dear friends. But they rerouted is to Kahului, a solid 45 minute drive away. During that conversation, the agent offered AN UBER RIDE TO OUR ORIGINAL DESTINATION. Upon arrival the agent behind the counter said, "I hate how they don't tell us what is going on! " This is a classic example of 'the-right-hand-does-not-know-what-the-left-hand-is-doing' and on top of that, the young lady informed us that "according to the notes, no Uber rides will be authorized." Huh???? (Gets worse) After waiting for somebody/anybody to help us, we decided in the interest of time to Uber ourselves to Lahaina and NOT MISS cocktails at sunset!! That's when we called customer service and spoke to a woman named "Sam" who was an obstructionist to say the least. Could she have cared less for what was agreed upon vs what was given? Ugh. Why do some people delight in the misery of others??? Most disappointing. Customer service is DEAD at Moku-Lame-Lame Airlines and we decided to leave this one for the history books. But honestly, this business model is a disaster!! Saying one thing then doing another is LAME LAME!! I'm trying to be light-hearted but how would you feel?? I'm not laughing my friends. Not at all!! DO NOT FLY WITH THESE GUYS!! read more

We flew from Maui to the Big Island through Mokulele Airlines. There should be better signage or descriptions in flight confirmation emails that indicate exactly where in the Kahului Airport you can find the Mokulele Airlines. It is not in the main terminal, but instead is located pretty far from the main terminals, behind/past the car rental stands. We had to ask two staff members just to make sure we were headed the right direction. The check-in process itself is quite smooth. You don't have to go through a typical security process, and they also tell you to just be there 30 minutes beforehand, and that you can get coffee while you wait in the main terminal if you wanted to. We paid an extra $70 in baggage on top of our $90 flights, since we had to check in a 50-pound luggage for $30 and our carry-ons exceeded the 15 pound limit, so it was an extra $20 for those bags. Any other bags you bring have to go on your lap during your flight, which can be uncomfortable. The flight itself is beautiful - you can see all of Maui and the Big Island, and it is relatively painless, at only a half-hour long. I think it is totally worth it because it's kind of like going on a tour helicopter ride, but with a purpose and it's a bigger vehicle than a helicopter so you'd feel a teeny bit safer. You don't go up high enough in the air to need oxygen masks or go through a typical run-through as on a plane, so it sort of cuts down the hassles of travel. The plane is really tiny, seating only 9 people - 1 person per row (4 rows total) and the back seat. If you can, get the back seat since you will have more space there (however, seating is assigned but you can 'offer' to switch with a passenger as a more experienced passenger of this airline did). read more

Mokulele Airlines - The view of Maui from the plane - Airlines Near Me - Kahului, Hawaii

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It's frustrating that this is the only way to get to Kona! Not only is the staff incompetent, but everyone is on Hawaiian time. Thankfully we were early because it took over an hour to get our baggage checked and there was only a handful of people in front of us. The lady at the front counter must have been brand new. When we asked about our flight, no one would answer our question. Finally the flight took off about 20 mins late. Save yourself a headache if you can find another way. read more

Every flight I have taken was at least 30 min late departing. Several times it has been over an hour. If there was another way to get to the smaller islands I would do it. Just pack LOTS of patience. Don't have any appointments scheduled based on the posted arrival times and take food. read more

What happened: Made a round trip flight to Kona. $288!! My return flight was cancelled. Rescheduled flight would be hours earlier so i switched to another airlines. Then while waiting at my gate, I was casually told my flight was delayed and hour, on top of an hour flight to Kona from Maui making me miss my event No refunds, only a credit that you need to use within a year of PURCHASE, not flight date. And I made my reservation MONTHS before the flight! So now I have 9 months use it. RECAP: Flying Mokulele is a slower aircraft (Cessna 208 vs HA Boeing 717 or SW Boeing 737) Mokulele is way more Expensive than competitors Pilots are new trying to get flight hours to move on to other airlines. No cash refunds, only credit to Mokulele from date of purchase, so book late friends, or just with the other much more reliable options. Rant done read more

I kind of love Mokulele. They fly commuter flights between the Hawaiian islands on those little 9 seat puddle jumper planes. It's a relatively easy way to get around between the islands and if your flight is on time and the weather is good, really kind of fun. This is an absolute no-frills experience. The planes have up to 9 passengers, and 2 pilots. There is no catering, your carry on baggage has to fit in your lap, the rest of your stuff has to fit in the cargo hold (I don't think they take surfboards, for example), and the plane is loaded according to passenger and cargo weight. You get your seat assignment when you show up and they see everybody's weight. You walk out to the plane to board, sometimes walking next to the luggage cart. Your bags come off at the same time you do, and you follow the cart over to the exit gate, then grab your stuff from the cart. If everybody is on time and the runway is clear, they may take off early. The terminals resemble bus stops more closely than airport terminals - restroom, Coke machine, check in counter, front door, door to tarmac. The website is not the most reliable. I think if more than one customer logs on at a time, it freezes until somebody gives up. The staff are friendly, and the views of the islands are fantastic. I think these flights are the next best thing to a helicopter tour! The views of the rainforest side of Molokai were amazing. Because the planes are small and you're flying low, it gets a little bumpy. You definitely hit all of the air potholes, so keep that in mind before booking, but it's the only way that I know to get to Molokai and Lanai other than a private plane or boat. Ladies -- don't wear a skirt if you're flying Mokulele. I made that mistake today. It's a little windy out on the tarmac, and you have to climb a steep set of stairs that more closely resembles a small ladder to board the plane. 'Nuff said. read more

Again, we tried Mokulele Airlines. Again very disappointed, frustrated! Had reservations to fly from OGG to KOA at 4:45 pm, got a text in the morning prior to the flight that our flight was cancelled, new time was 2:15 pm. Rearranged getting to airport, getting picked up on arrival. Late evening get another text your flight is cancelled, new flight at 11:30 AM. Lost 5 hours 15 minutes of the time we had planed on doing things. Called the airlines to see what else could be done as we now had to cancel appointment. Airlines were very apologetic, SORRY NOTHING WE CAN DO. SERVICE DISRUPTIONS ISSUE. Most always very late departures, cancelling flights, there's always something going on with them. Very disappointed! read more

$20 fee for any bag with wheels, regardless of if the normal airlines consider that a carryon. The terminal is outside the regular airport. A block down, on the right, just past the rental car kiosks. No security or TSA. Just have your body weight ready, then hope your plane shows up! The Maui - Hana flight was ready early, and my husband and myself were the only 2 who showed up so we left 20 min early and had the plane to ourselves. The 2 female pilots did a great job! They made sure we sat on the best side (right side) to view waterfalls on the way there, plus did a great job with the 15 min flight including take off and landing. read more

Mokulele Airlines - 2 check in agents with no line. - Airlines Near Me - Kahului, Hawaii

Sucks that there is no other choice for me to get to my destination and it seems they know that. I'm out hundreds of dollars because they would not allow me to alter the date of my flight when plans and circumstances changed. Kudos to Barb who helped me on the phone and agreed the policy was bull***t. And guess what... I still have to fly with them because I have no other way to get to my destination. Wouldn't recommend but hey - you have no other choice so happy travels! read more

Don't book flights on Mokulele if you need to be on time. They are rarely on time, flights get cancelled as if it's no big deal, and there is zero regard for professionalism. The only plus...no TSA security line. read more

My first time flying in such a small plane! I was nervous--until I got out to the plane and saw the calm faces on the pilots. I knew this was going to be an experience like no other. There were around 10 of us heading from Maui to Molokai on the first flight of the day. The co-pilot opened the curtains up to fill us in the important details of the flight. They were so chill and just wanted us to enjoy the flight. I turned my anxiousness into excitement! The little plane took off so nice and gently. It felt kind of like a little kid's toy. Soon we were up, above the clouds and smoothly sailing over the Pacific. Seats were comfortable, the landing was smooth, the flight was quick. The flight back was great as well. The only weird thing was that prices online were different than the prices when I called in. And when you book over the phone there is a $30 booking fee. But the reps are very polite and friendly. I would definitely recommend this to anyone who's island-hopping! read more

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Took a flight from Maui to Oahu and the short ride was great. Seeing the islands from these planes was awesome. Both pilots were friendly and nice and happy they did a great job. Way to go guys! Can't wait to do it again. read more

This is a very small, locally owned airline. It is in the commuter section of the Kahului airport rather than in the main terminal. I was told that this would be a good way to get to Kona. Only seating about 12 people, the plane flew low and slower, allowing for a fantastic view of Maui as it headed to the Big Island. Everyone was friendly, the views great, the only issue was I grazed my head on the ceiling as I boarded (told you it was a small plane) I would definitely island hop this way again. If you are traveling heavy, though, realize you have to check anything over 15 pounds, and there are luggage charges. read more

I was very pleased with our service and timeliness with Mokulele Air. The check in process was easy and quick. Our concierge told me we'd have to go through security screening in main building, but this was so simple. We flew Maui to the Big Island in 50 minutes - simple and smooth flight for around $95 per person. The terminal is adjacent to main one, but a no frills area read more

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I will never ever use this Airline again. Horrible customer service, the employees are rude and extremely unprofessional. It is definitely now worth the few dollars you think you will be saving. Small uncomfortable planes that take off from a small run way that is half a mile away from the actual airport. If I could give them a 0 I would. read more

Flew HNL to Kapalua on 12 Nov. With Island Air closure, MA has terminal all to themselves. No Ticket kiosks just ticket agents, which is nice. Small carry-on luggage has to be checked... no room in cabin for carry-on other than backpack at your feet. Eight seats (4 rows), plus two person bench seat in back. Great staff, including pilots. Flight was smooth and views of Waikiki, Moloka'i and West Maui were outstanding. Terminals on both ends were uncrowded and did not have TSA. read more

Mokulele airlines gets a hard time because they are a tiny little airline, are strict on the size of luggage, and you feel like you are going to drop from the sky while riding with them. The only thing that bothered me was that they made me check my carryon not because of size, but because it was over 15 lbs. When I got on the plane there was 1 other person... Really, I can't have set it in 1 of the 7 other seats. read more

Had a wonderful experience flying with friends to Hana this weekend! Inexpensive and we avoided that awful twisty road. Flight was approximately 10-15 minutes each way and course took us along the beautiful coast. Tons of lush landscape and waterfalls to view. The staff from the check-in counter to pilots were amazing!!! I will definitely be flying to more Hawaii locations with Mokulele :) read more

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I needed to travel from Kaanapali to O'ahu for a quick lunch with a friend. Rather than spend hours in the car to get back to Maui international airport I decided to book an "Island Hopper" flight on Mokulele from the Kapalua airport straight to HNL. The flight was convenient and check-in & security were a breeze. The staff were extremely friendly (even the TSA person!!) and took great care to explain how things were going to happen on a "little" plane. Bonus - once everyone had arrived for the fight they didn't waste time sitting around waiting for the departure time - they herded us out to the plane and off we went ahead of schedule! Mokulele flies 9-seater Cessna Caravan airplanes. If you've never flown in a small plane before, you DO need to prepare for the fact that these planes get moved around in the wind a bit more than the 737's you are used to. It can be un-nerving if you've never done it - but it's totally safe and having been in a few small planes before I can say that the Mokulele pilots handled rough winds very professionally and with great skill. Shout out to Captain Sheila! Everything about my experience with this airline was great, and for a convenient and inexpensive tiny airline I think it was 5 star service. read more

Mokulele Airlines doesn't have any big planes. And it's the scariest plane to ride on

We flew from Maui to the BI, and the experience was great! The check in was smooth & quick, though as a few people have mentioned, it took a little searching to figure out where we were suppose to go to check in, as it's not in the main building. The flight itself was good, with amazing views. My biggest gripe was that they charge to check-in baggage that would be okay to carry on for other airlines. I would've been fine with that, but when I was booking the flight, it wasn't made clear that that was the case. I would book with Mokulele again. read more

Howz it. This is a great commuter airline hopper to get to the other islands. Smooth flights way better than bigger carriers and friendly wonderful pilots and crew. Thank you for providing a great service. read more

We flew from Kona to Kahalui on Mokulele. While we had to pay for all of our bags (carry on size on regular aircraft) we saved money on NOT needing a helicopter tour of Maui! This flight was awesome. I totally embarrassed my kids with all of my oohhs and ahhhs. It may depend on winds, but our flight pattern included views of lush green mountains with waterfalls at each turn of the head and highway to Hana curves. It didn't hurt that our pilot was a stud. read more

First time flying this airline. I flew my family after spending 5 days in Maui and flew to the big island. At first I was in shock to see how small this airline is but big is not always better. This is a small single prop 10-12 passengers. It only took 40 minutes to fly from Maui to the Big Island. I was lucky to have only my family of 4 and no other passengers. read more

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Check in was easy and painless, so was boarding. We were early when we landed. Also, holy moly, their pilots are the most attractive men (and women!) on earth! I very much enjoyed the friendly skies with them. Flew Maui to Molokai. read more

This airline is a great alternative to mainstream island travel in Hawaii. The positives are there's no TSA to go through, you get a unique view of the islands & your pet can fly with you. The only draw back for me is the plane being small and more susceptible to turbulence. All in all, my experience flying on Mokulele Air was very pleasant. read more

This was our first time flying in a small prop plane. We flew from Honolulu to Kapalua and returned the next day. The flight is around 45-50 minutes. The ride is comfortable as can be in a prop plane. The crew were informative and professional. The Kapalua airport staff were chilled out and were, at times, quite hilarious! Our return flight was delayed 20 minutes, but both flights were relatively hassle free. We arrived VERY early for both flights but the staff told us that arriving 45 minutes before departure is sufficient. read more

This airline almost ruined my holiday. Reserved a flight between Hawaiian Islands months in advance. About 1 month before flight, I received an email that the flight was cancelled and to call. When I called I was told over the phone by their representative that the flight was not cancelled. I even called Expedia where I made the reservation and they said the same thing. Guess I'm stupid but I heard nothing else and assumed all was ok. Showed up at the airport to find out the flight was cancelled. I needed to wait over 5 hours for the next flight. No refund either. You'd think they would have reached out one more time before the flight day!!!! Luckily Hawaiian Airlines had a flight I could join at the last minute and I was so grateful. read more