Nice Facility and good workmanship and service and labor cost is reasonable. Usually takes 2 weeks to get appointment, but always get to your vehicle on day of appointment with repair or further recommendations. That is a 4 STAR or more for sure.
However, I was surprised a bit on past brake work I had done and recently a easy fix for power window issue. That is a 1 Start and gives overall rating of 3 STARS.
Example, had brakes done on 2018 Subaru. Used this shop as didn't feel wife was safe with condition brakes were in and driving over burnt chimney everyday, sometimes couples times a dy. I did not have time to do work myself, which I always do my own preventive maintenance and most other repairs.
So I scheduled for brakes, and an oil change/filter, they advised rotors in worn shape and recommend rotors, and to replace engine and cabin filters. Price for these parts I was charged was $741.35 w/tax. They don't advise which brands or part number to be sure which ones are used, but did quick cart at Advance Auto and same parts came to $607.05 w/tax but before any military discount of 10%. Thats $134.30 over regular price on parts. And just to double check, Genuine Subaru Parts came to $633.66.
Another example was a power window switch, Advance Auto Cost? $85. Their cost? $149. Found part on Amazon $9.55!!!
This is very questionable practice on prices and cost. They get all their parts from Advance Auto down the street, but seems they up-charge the customer for same parts you can walk in and get yourself at Advance. There is no shipping charges to get parts from Advance Auto and they get tax recouped with overall price of job. So why up-charge parts?
I will go back to using my own private mechanic who is honest and doesn't inflate part prices. read more