Ok to be fair, I gave this business a 2 because they handled my previous loan in an exceptional manner. Fast forward to a new loan, the dealer was offering GAP coverage at $256 for the contract length. This fool that called me from Westlake said I needed it blah blah blah $9.85 a month for the length of the contract. I said No and he insisted as a true salesman even after I mentioned it to him that I had a good experience and I didn't want this phone call to ruin it. He was rude and unprofessional. Stained the loan with bad juice. read more

The Westlake Financial phone line is fake, with just a stupid recording telling customers to "go online to the website" to resolve their own issues. There are no customer service employees to pick up the phone, so customers will never reach an actual person who can help them. News flash: Customers call customer service lines to speak to a human being who can help them. We've had the internet for 30 years now, and 100% of customers are aware that ALL companies have websites. Most customers, including me, know to start at the company website when first seeking help. Unfortunately, the Westlake Financial website offers extremely limited options for assistance, and the technology barely works at all. For instance, there's an option to type with an AI chatbot for help, but the site takes customers in a loop: When customers click on the "Chat" button, it forces them to log in AGAIN...but then they must click the "Chat" button AGAIN...which takes them to the log in page AGAIN. Westlake is a fake company, run by AI bots. No one will help you. I hate it. read more

Definitely a 1 Star review for this company. It is nearly impossible to call and speak to a competent professional representative from this company. I financed a used VW GTI with this company. I wanted to pay off the loan and get my title. First and foremost, the most frustrating thing is you cannot speak to a live representative unless you trick your way in. That's the first red flag. Secondly you cannot wire transfer your final payment. You can mail a check (risky), use Moneygram (major pain in the butt) but you cannot just simply wire transfer. Why, I don't know!! I did finally FedEx Overnight a Cashiers Check and now waiting for the title, hopefully it shows up. They say 10 days to release but I kinda doubt it based on all the other frustrations so far. If your car dealer mentions Westlake Financial, I suggest you respectfully decline and ask for another lender. At least do what I neglected to do, read the reviews before signing up for a loan. read more

Their customer service is worse you cannot get anyone on the phone. They said that they are on the West Coast. With the say, you should have two hours behind their time so there's no reason why you cannot get someone on the phone. Maybe they just need more workers read more

Please don't ever get a loan from here. They don't communicate nor work with their customers. Supervisors never is available. I've been trying for a month to get a hold of a manger to resolve a problem and still NOTHING. They never help but they do take your money ASAP. I REPEAT, DO NOT GET A LOAN THROUGH WESTLAKE. read more

If there were zero stars, I'd give zero stars. I paid my car payments on time every month for 3 years-then refied with my credit union a few months ago. Well, since my payoff exceeded my amount owed-I had a refund coming back to me. Refied March 2026, was sent a "reminder" email in May that I had been sent a virtual debit card for the amount with 20 days to use it. NOPE. Today, June 5th, I received an actual debit card with the amount and all sorts of restrictions on it and an expiration date along with a warning that I have until a certain date to use the card and will incur fees if I use the card in certain ways. RIDICULOUS! If I had sent my monthly payments to them this way they would have re-possessed my car!! How can they get away with this?! Not to mention the fact that they had my bank account information (I was set up for ACH payments) and my address so they easily could have sent the refund to me by check or deposited it in my account. read more

Westlake Financial is, without a doubt, the WORST financial institution I have ever dealt with. They are a "sub-prime" lender, meaning, they tend to service people with low credit scores who cannot get funded with Prime lenders. 1. I actually have an 800 credit score, and wanted to pay cash for the vehicle, but the car dealer I worked with would only give me their best price if I financed. So I agreed, and unfortunately, they signed me up with Westlake Financial. 2. I tried to make a large payment online, but the maximum payment allowed was $2000. When I got my next statement, there was a $25 insufficient funds fee. 3. I tried to call their Customer Service line, and was connected to "Taylor", an AI. I kept asking to speak with a human, and I was disconnected. 4. I tried again, and finally got "Taylor" to agree to transfer me. Thereafter, literally every 20 seconds, a recorded voice asked, "Hi, are you still there?" I answered "Yes" and it responded, "I am connecting you to someone who can assist you." This repeated itself EVERY 20 SECONDS for an entire hour, after which, the call was disconnected. 5. I called back again the next day, and finally got through to a human. He reviewed my account and said the NSF fee cannot be reversed. I insisted on speaking with a supervisor, which took 20 minutes. 6. The supervisor then told me that I had provided the wrong bank information, which is why the payment was declined, and the NSF fee was charged. I told her that Westlake never advised me of this, and submitted the payment again, and this time it cleared. This was clearly an error on their part, since the same bank information allowed the payment to be completed the second time, so I had NOT given the wrong information. The supervisor then said that she would escalate the request to reverse the NSF fee, but it would take 2-3 business days. 7. I have dealt with nothing but incompetence and apathy from all levels at Westlake. I was supposed to keep the loan open for a minimum number of months, but I am paying it off in full NOW so I don't have to ever deal with them again. And I am going to complain to the car dealer for ever getting me involved with them in the first place. read more

westlake aproves your illegal state with car and dmv and law.. Got loan from westlake finance 30% interest rate 18000 loan turns to 35000$ debt, car was purchased June 2024, today may 2025 I drive 1 year illegal car, no plates no insurance, DMV doesn't register a car without a copy of title, Westlake doesn't care at all, they don't cooperate tor one year, doesn't reply request assistance to get plates and register car ... so i have 3 courts total fine arround 1500$ , from police tickets for no plares... westlake push you to brake law and get dozents courts , now i stucked tickets dmv safety is going take my driver license plate . just imagine i try to request send copy to tile from westlake or help me register car in california.. and nothing... so make sure you not get problems before deal with this company read more

Westlake Financial charged me for fees for a check that was voided per Hector even though I told them I had not written a check. I did not have a checking account. I could not dispute it because I had no one to dispute it with since at the time I had no bank account. I spoke to Hector Ramirez he was very rude and had no customer service skills. read more

OMG yes I had late payments - sorry skipper my life did not turn out as perfect as yours and you never fail. Someone should really finish nailing your sainthood to the cross ( rolls eyes ) My missed payments were during Covid. Any late payments thereafter were prompted by the fact that this is the only way to get a live agent to return your inquiry. Otherwise, their only number looped to automated entries only. That is where the sublime lender starts. If we have a legally binding contract, then I should be able to speak to a live agent to resolve any issues. When I ask a question regarding my loan/charges I was never given a straight answer. Hence, I will make my payment when I want a live agent to answer me. MUTUAL relationship. I have been asking for over 2 years why I have paid $5000 over into my interest billed than on my contract, and no one in the company can provide an answer. Mr. Anonymous with the short d, with all your wisdom a few late payment do not amount to an $8000 discrepancy. Speak when spoken to and know all facts when answering. When they repo'd my car - my past due was $700 and I had just made my 1st payment on the get caught plan. If I thought that my car could possibly be repossessed, then I would not have kept any personal valuables in the car. Which I did - my security tape shows me putting my laptop and Nike bag in the car. Neither were recovered. Within 48 hours of them taking possession, they had shipped it 3 hours away to Adesa, even though there was an Adesa 15 minutes away. Intentionally, to try to prevent pick up. After paying $860 for a transport company to drive 3 hours away to pick up my car. Because you can only pickup Fridays between 7am and 10am and I work. The license plate had been removed/missing, my new set of tires had 2 misfits, there was 3 holes punched in on my dashboard, my weatherproof carmats were gone, and there was about 1100 miles added since an oil change the day before. WESTLAKE will not address anything, as I had just made a payment on their payment plan. Sept 2022 to July 2023 - I drive my car, pay the payments/insurance. Now it is time to renew my plates. BMV wont renew because my name was removed from the vehicle 10 months earlier. Technically, I had been driving all year with an illegal vehicle. NOT ONCE notified by Westlake that this was done. I called my insurance company, all the payments I had made to them would not have covered the vehicle as it was not in my name - $1380. I tried calling Westlake, but stuck in the automatic loop. I emailed, they opened ticket, responded with information that did not pertain to what I needed and closed the ticket. This went on for 3 weeks. I finally called the dealership that I bought the car from - a new Finance guy gave me his Westlake rep's personal cell #. Then I was able to get a live agent on the phone. It then took over 2 more months are going back and forth. Westlake telling me that my BMV needs to do this and that, my BMV laughing because it was not what was needed. My BMV talked to Westlake and apologized to me that I had to deal with such ignorance. The BMV simply needed them to add my name back to the title and Westlake played games like they did not understand how to be compliant with documentation. If I am held accountable for my actions, then as a company they should be as well. SUBLIME comes in when it takes me 3 months for someone at Westlake to realize the BMV needs you to add my name back to the title really means exactly that. Yes, I have all the emails/tickets/phone records to show. I spent countless hours on the phone and online trying to resolve. 3 months of paying for a car that I could not drive - 3 months of grocery delivery, doordash and uber to feed my kids and get them where they needed all while walking past a car I was paying for that I could not drive. AGAIN - Westlake does not want to address any of that. BUT let the tables be turned. THAT is where SUBLIME comes in - give me your money but do not ask any questions or expect us to fulfill our legal agreement. Because legally, I am positive they are in violation of multiple consumer laws given the lack of action they have taken to resolve any issues. Plus they wait for you to make a payment to add the accrue interest charge. I make a $1200 payment, it all goes to an interest accrual on the same day for the same amount. Nothing I overpaid went to principal to knock it down - my interest accrued amount just changed to match the payment. SUBLIME means when I call and the company representative escalates an issue. I should not receive an email the next day like I did not reach out and you aren't supposed to be looking into something. The total amount on my contract was $33752.16 - Amt financed $18995.86 & Finance charge of $14756.30 To date I have paid $33088.98 - $11699.29 toward principal / $20790.83 towards interest / $518.86 other feesWestlake says I still owe $7991Which is almost an $8000 additional I am expected to p read more

Garbage financial company worse costumer service they keep on adding fees after payments some bullshit company

Zero customer service. Will just do what They want. I had a aito loan paid off by a heloc process and they GAVE my car to my bank for sending the cash for me. No amount of jiu-jitsu on the phone or otherwise corrected that they liened my car to my bank with no request to do so. They wanted me to prove so ehow that the car 'wasn't' liend by my bank. The bank also is like wtf? We never requested to be lienholder we just sent them your money from your account. Still unresolved and no matter how many india people i speak to they want ME to fix it. read more

Took me over a hour to get someone on the phone and he was rude and just told me that they don't refinance they can only do a trade for a cheaper car and I've had the truck for the last 2 years haven't missed a payment read more

This finance company is full of scammers and con artists. I paid my car note 5 days before it was due. I have receipts from my bank showing paymebt was made. My bank has even called them to verify payment was received. But they repoed my truck. I just financed this truck a month ago so this was my first month. I traded in my truck and gave them a large down payment as well. And now I am sitting here with no vehicle and they just debited May's payment from me. How can you do this to a person? They are crooks!! read more

I am the purchaser of a vehicle that is financed through Westlake Financial. The Buyer and I have been on the phone several times with Westlake trying to get a 15 day payoff letter as well as paperwork for my lender. Westlake has done nothing but drag their feet. It is nearly impossible to get through their telephone system. It was very aggravating. We started this process the beginning of October, it is now the 19th of November and we finally got the last document we needed so we can purchase the vehicle. Its a good thing for the owner because we could have easily said the heck with it and walked away. Also, they will not supply a photocopy of the title in order to get a vehicle registered or refinanced. It is ridiculous. I sure hope that Stephany S. is correct and once they get our payment, that they release the lien and and title. They are impossible. Also - you cannot take over a loan that they finance and they will not finance a loan to get a car that they already finance. They are nuts. read more

Worlds worst Finance Company, Point Blank they have poor Customer Service and give false information to there Customers

Customer service is horrible. You can't speak to a representative. When you call you get a recording . I have contacted Westlake Financial that I am insured. I mailed a certified letter and proff of insurance . I contacting my insurance company and they will contact Westlake Financial. read more

Worst financial company! Purchased a van from them last year for 3x its value , tried to sell it back because I wasn't satisfied with it and they had the audacity to offer 2k for it because it had an accident history... they didn't tell me that when i bought it originally!! They don't post payments correctly, they ended up repoing my car over them not processing my payment the way I was originally told how! They never answer and when they do they throw the situation to the next person who isn't competent to handle. Don't even consider them as a finance company, you're only going to be screwed in the end read more

the worst financial service company. they steal your money & sometimes they don't even post that you did your payments on time, you end up being charged a fee. my husband called today because he wanted to help his dad by talking to them & the lady asked if she was talking to 2 people, put them on hold and then clicked on them. Do your f#ckin job right and stop being shady. read more

Please make sure you guys pick your own finance company when buying a car. WESTLAKE FINANCIAL is super shady and unhelpful I went through a DISGUSTING, awful, scamming dealership called PLUG-IN AUTO that also has multiple horrifying reviews. They sold me a car with an oil leak and multiple other issues to the point where the car dies after a few days of sitting because of electrical issues so they had to have known that there was serious issues with the car because it doesn't turn on if it sits for more than a few days. (The car was placed up in the front in a spot blocking other cars, clearly moved to that spot waiting for me because they had to jump it before I came or else I wouldn't have been able to drive it) PLUGIN AUTO closed for scamming and re-opened under a different name. I sent so much evidence that my car was a lemon to WESTLAKE FINANCIAL but they do not care. Please beware so you don't end up in a situation like I am in! Also PLEASE REPORT WESTLAKE FINANCIAL & PLUG-IN AUTO to the attorney general California!!! read more

Terrible staff. Very rude people. No customer service. They've dropped my call 4 times in a row today . Will be refinancing and telling everyone I know not to do business with this bum company . read more

I have no clue about the comments I've been reading but the staff I had the chance to talk to was phenomenal.They were constantly in touch at all times with me, updated me consistently, and were very straight forward with instructions without beating around the bush. First time doing business with them and I'll definitely continue to. read more

The guy that helped me Aria T, was not helpful at all. Horrible communication skills, sounded really dumb and couldn't understand basic questions. read more

Held my payment and claimed they didn't receive my payment. Come to find out they just held it and posted the payment after they took the car. SCAMMERS read more

They don't post payments even tho I pay thousands of dollars in advance and have the audacity to repo my car over there own failures and ineptitudes and have me pay fees to get it back EVEN THOUGH IM AHEAD ON PAYMENTS OVER 3 THOUSAND. bunch of monkeys. Terrible, stay away from this trash company read more

I wish I can give this place 0 stars at this point why are they still in business with all these negative views... they finance vehicles they never seen before & work with a lot of shady ass places that sale broken down trade ins ... I got my loan from them with a 25.99 apr mind you my credit is good but because of them I will have debit until they resell the vehicle I still have the vehicle in my possession because they dealer doesn't want it back so right now I'm looking to file a entire lawsuit because I been trying to give this vehicle back since 4/24 before the 14 days was up but was told by the dealership Bergen county auto that there was no return policy so now I have to take everything the legal way because I been in a jam since I signed the papers it's truly sad how they treat people read more

In my entire life of dealing with leases and car financing this is the WORST company I have come across. Every single aspect of my interactions was a NIGHTMARE. DO NOT DEAL WITH THIS COMPANY under any circumstances. read more

They have horrible customer service, they hound you constantly to set up autopay, their website is outdated. I had to beg for a payoff statement. Avoid Westlake Financial. read more

A made a big mistake letting WEST LAKE FINANCIAL SERVICES handle my car loan. This is the worst auto finance company you will ever do business with. (1)All the agents are rude. (2)They don't care about their customers is all about money for them. (3) they charge high daily interest rate (4)They are greedy, selfish and inconsiderate (5) Please no one should ever do business with this people you will leave to regret it. read more

Wow! My car balance was paid off by a toyota dealership because I traded in my vehicle. My account finally reflected the payoff payment a few days ago and also listed the refund due to me.. I just checked my account again today to see if a refund was processed and suddenly my account does not reflect the payment anymore..it disappeared.I called Westlake and the service rep said it shows a payoff was never received..even though the dealership also confirmed the payoff was received. I called the dealership to see if their check bounced and he said no way. Hopefully it is a glitch and I'll still receive the refund I'm due. Oh.. reaching out to westlakecustomercare@westlakefinancial.com will not get a response. I have screenshots. read more

I been calling for my title for months, and for a lien release. They keep giving me the run around.

The WORST auto financing company in the world!!! They say they offer payment deferments on their website, but it is a different story when you call them. They tell you flat out right that they don't offer it. They are worst than modern day pirates. Avoid this company like your life depended on it. They do not care about your personal problems or your financial difficulties. All the care about is getting their money!!!! read more

Westlake Financial Services - A bunch of stinkin' liars!! - Auto Loan Providers Near Me - El Monte, California

So... spoke to a rep about getting assistance about my payment. Asked if they offered covid 19 assistance. The rep told me they did not and we made arrangement that i would pay $200 that day (20th of april) and i would make the remainder payment on may 8th. I had asked if there would be a late fee and she said there wouldn't. I was a bit satisfied cause i was affected by covid 19 but then i was called by 4 agents about when they were getting their payment. I finally made my payment. 4 days before the said date and when i talked to the rep he said i had a late fee. I specifically ask the previous agent if there would be one. No covid 19 assistance. You harass people about the money. Your agents dont leave notes about what was said. I hope they review the conversation and they correct the mistake. I had no problem making payments until this pandemic. Im going to tell people about this company for years to come. Then again most financial companies are like this. I guess i made business with the worst one. read more

Tried to pay off a loan early and all I get is the run around. I one person tried to help and now I get another person and complete a hole.

This is the worst people to finance anything with. Nothing more to say not gonna waste my time explaining why there so bad.

Can never get ahold of anyone here. Their apr are way too high. I have a really good credit score, and yet they want a huge apr. They call all the time to get me to do a auto loan with them, but i laugh at them everytime and hang up. I got a 2.9 apr with someone else, for the same vehicle they tried to give me a 10.99. They said it was because of the model of vehicle. Their competitors don't mind that obviously read more

This company charged me a $5.00 processing fee to deduct $400.12 from the same checking account they have received 26 previous on-time payments from. Additionally, Westlake Financial Services initiated a credit check on this same transaction. If you must use this service, plan your transition to another financial firm. read more

Worst financial institution EVER!!!! Will definitely give you the run around. Word to the wise... find somewhere else to handle your business if you can. Super annoying. read more

wow after reading all the bad reviews about this company I was shocked!my experience with them was totally opposite. expecially with covid things got extremely difficult for me .Westlake customer service was always kind to me, they always worked with me when I knew that payments were going to be late and when the car was paid off my title came in the mail within 5 days. read more

I have sent out my repair check 3 times to them now and each time they do it incorrectly. I need an endorsed guarantee stamp not a regular business stamp. It surprises me that the people who work there do not know what the hell they are doing, they are not educated what so ever and it's been so frustrating having to deal with this. I sent it out more than 2 weeks ago again and I put a note in with what they have to do and now I haven't received anything back!! I keep having to pay for fed ex fast shipping and they can't even do their job right. I even went to the extent of going to their work place but they couldn't help me at all either!!! I'm still here waiting for my check but nothing has arrived. I keep trying to call them but it's so hard to get a hold of them. Their customer services representatives are so unprofessional and no help at all. I would not recommend this company to anyone. read more