The manager here need to brush up on his customer service skills. You don't need to be sarcastic…read moreand provide a fake friendly attitude. Please provide more clarity and other solutions to help your customers. If you are coming here for a car registration, please make sure u do the following so u dont have the same interaction i did. Checks - make sure you're writing the date the day of getting ur registration. Dont alter your checks and make sure you put the right amount. From what I was told... I cant alter my own checks and put a prior date on it either lol *beats me If you dnt have a check its okay bc u can pay your car registration is cash or credit card (no debit card & transaction fees included). Parking is free and plenty of it. Customer service 1/5 Parking 5/5 Recommend to friend 0/5

I had to renew my registration. My sister said I can just do it at a "kiosk" ... but my tags are…read moreexpired and I don't have a renewal form (as I moved and had no forwarding address ) and "automated " machines are sus. I said let's try AAA. Success !! 2000 times better than going to the DMV. I walked out in 15 min with tags with a most pleasant experience with June. Thank you AAA

I wanted to provide an update to my previous review…read more While I was extremely frustrated with the length of time it took to repair my vehicle and the out-of-pocket expenses I incurred during the process, I want to recognize Puente Hills Ford for ultimately doing the right thing. After discussing the situation further, Stephanie Hernandez and Peter Gohil took the time to review my concerns and understand that the delays were largely outside of my control. My vehicle was down for nearly a month due to diagnosis delays and a defective replacement part supplied through Ford's warranty process. As a result, I incurred rental car expenses that I did not believe should have been my responsibility. To their credit, Stephanie and Peter listened, reviewed the circumstances, and worked toward a fair resolution. Puente Hills Ford reimbursed me for the expenses that resulted from the extended repair process, which I greatly appreciate. I still believe there were communication issues during the repair, but I also believe businesses should be recognized when they step up, take ownership, and make things right. In this case, Puente Hills Ford acknowledged that the situation was not the customer's fault and worked with me to resolve it fairly. Thank you to Stephanie Hernandez and Peter Gohil for taking the time to understand the situation and for helping reach a resolution.

I rarely leave negative reviews, but I had a very frustrating experience with Puente Hills Ford…read more I contacted the dealership about a used car that was advertised online for $14,985. I told them I was a cash buyer and asked for the out-the-door price and answers to a few questions. I was repeatedly told someone would call me back with answers, but no one ever did. After nearly a full day of waiting, I had to call the dealership myself. By then, the online price had increased to $19,000. The salesperson told me the manager would honor the original $14,985 price, but ONLY if I purchased their protection package and added accessories. The result? The out-the-door price was still about $23,000, exactly what it would have been at the higher advertised price. I was also told the vehicle wasn't even available for another week because it had been sent out for a recall repair, something that was never mentioned while I was waiting for a response. As a customer, this experience was frustrating and a significant waste of time. I spent more than a day trying to obtain information that should have been readily available. Customers deserve timely communication, honest answers, and respect for their time. Unfortunately, that was not my experience here, and I ultimately chose to take my business elsewhere and cannot recommend them to others.

Five stars for Scott Bi and the team at Mercedes-Benz of West Covina…read more Walked in on a Saturday afternoon, was kindly greeted, and immediately felt like I was dealing with straightforward, professional people. I really appreciated their style of business. No games, no fluff, just direct communication and a smooth process from start to finish. Scott was able to answer all of my questions quickly and professionally, then got right to work putting together an excellent deal for me. I was able to walk out with a deal in hand the very same day. In a world where dealerships can be a mixed bag between old-school sales tactics and modern professionalism, this place truly stands out. If you want a dealership experience with no nonsense and no pressure, definitely ask for Scott directly. Great deals, great communication, and none of the typical dealership BS games. We'll definitely be back for our next Mercedes when the lease on this one is up.

(1 Star) I wish I…read morecould give zero stars. I purchased a vehicle from Envision Motors of West Covina expecting that it had been reasonably inspected and was safe and reliable. Instead, shortly after the purchase, the vehicle suffered what appears to be a catastrophic engine failure, leaving me with an extremely expensive problem. I am not an average car buyer. I am a retired Mercedes-Benz Master Certified Technician with over 40 years of experience. I know these vehicles inside and out, and I recognize the difference between normal wear and serious mechanical defects. What disappointed me most wasn't just the mechanical failure--it was the dealership's response afterward. Rather than standing behind the vehicle or making a meaningful effort to resolve the situation, I was left feeling ignored and on my own. Buying a used car always involves some risk, but customers should be able to expect honesty, transparency, and a reasonable inspection before a vehicle is offered for sale. Based on my experience, I cannot recommend Envision Motors of West Covina. My advice to anyone considering buying from this dealership is simple: pay for a thorough independent inspection before you sign anything, no matter what you're told. It could save you thousands of dollars and months of frustration. I hope the dealership improves its inspection standards and customer service so future customers don't have to go through what I have experienced.

Mickey and Gabriel took care of me well and I was able to grab a 2026 jeep gladiator at a more…read moreaggressive rate + monthly versus my potential Carvana deal. Highly recommend you check them out for your needs. Thanks guys!

I don't usually leave negative reviews, but this experience deserves one…read more I submitted an inquiry for a new truck, received a price at MSRP, and was working with a salesperson. When I called back to move forward and place a deposit, a different salesperson suddenly tried to add a $10,000 markup. When I questioned the markup, he became upset and hung up on me. I called back several times asking to speak with a sales manager and was repeatedly hung up on. The next day, Samantha reached out to follow up on my inquiry. I explained everything that had happened, and she connected me with the General Manager. After hearing my experience, the GM apologized and assured me they would honor the truck at MSRP. He said they would send me a link to place my deposit. Hours passed and I never received the link. I called multiple times but couldn't get a response from Samantha or anyone on the sales team. Then, on 7/13, Samantha contacted me again with completely different numbers than what we had agreed to. This time, they refused to sell me the truck unless I purchased mandatory add-ons, including LoJack, paint protection, and glass protection, adding $4,575 to the price. This dealership wasted my time, changed the terms multiple times, and used bait-and-switch tactics. If you're quoted a price, get everything in writing and be prepared for it to change. Based on my experience, I would not recommend doing business here.

I chose OC's Credit Union to purchase my leased car, and my advisor, Seung Kang, was amazing. The…read moreentire process went very smoothly, and I always felt I could rely on and trust him. He took the time to walk me through every step and explained everything in detail. I'm really glad I had the opportunity to work with Seung, and I would definitely recommend him to anyone looking for financing or purchasing assistance through OC's Credit Union.

Coming in with a lot uncertainty and reserves, I can honestly I'm leaving at peace with my decision…read morewith joining. Benjamin the assistant branch manager was able to answer and assist all my questions. He was very patient with me and I felt heard and seen with all of things I am trying to accomplish financially. I'm grateful for the overall experience! And highly recommend! The service I requested was met! And I definitely valued! So thank you!

My husband and I purchased a vehicle through Autoland back in June. We were told we HAD to purchase…read morea protection plan per the contract. We, of course, did this as we really needed to get this vehicle purchase complete. Our salesperson, Mark Dao, told us it was for 24-hour road service, tire service and replacement, paintless dent repair, and windshield repair and replacement. But the first time we called for our windshield, we were told they only did repairs. It's a scam! I'm so very mad that they require you to purchase a protection plan that you can get the same stuff for 1qtr the price and it is better. When you call them to complain, they just keep saying it's part of the contract. Don't be fooled!!! See the picture attached this Protection plan is useless!!!!!

I recently bought a Mazda at autoland The experience was amazing everyone was helpful and concerned…read moreabout my satisfaction with the vehicle I was purchasing They went out of their way to make sure I was happy I couldn't be more pleased I would definitely buy a car from this car dealership again and I recommend them highly!!!​​​​​

5 star BUT do your homework/ shop around . But for the most part these guys are pretty ok. I…read morepersonally don't love all their staff members. They speak professionally in a "back handed compliment kinda of way". I read someone indicating this place has "terrible customer services" - well, its that persons own fault - they sould have done their homework and knew EXACTLY what they wanted before coming in. (the people who work here are not paid enuf to give a damn. ) And be ready for EVERYTHING TO TAKE FOREVER. No one working here has a sense of time or ugency. But I do like the little robot dude

UPDATE: Logix emailed me today to say the dispute has finally been closed in my favor…read more It only took nine months, multiple calls to customer service, two trips to my branch to complain, repeated explanations of the same obvious $100 overcharge, and eventually a public review. So yes, Logix ultimately agreed that the charge was wrong. That does not change how poorly the dispute was handled or how much time and effort it took to get a basic problem resolved. By the time they finally fixed it, I had already closed my accounts and moved my banking elsewhere.