Located at The Shoppes of Carlsbad, lower level, is a staple for shopping mall foods. Home of the pretzel dog, this is a go to meal for me. The pretzel dog comes in 3 flavors: original, cheese and jalapeño cheese. The original pretzel dog is made to order. The manager (I assumed because of his warm demeanor and very friendly nature) was helpful in offering information that would help me to have a great experience. Like asking if I had a phone number for the rewards program, or if I would like a drink or a dipping sauce in a very hospitable way like a good friend. Even when he was preparing for opening the location at 11:00 am, while rolling out the dough, he noticed when I came looking around at 10:40 am. Very observant. He is the epitome of how customer service should be, when it is lacking elsewhere. The 2nd floor Wetzel's Pretzels employee that morning was quite the opposite. She was not friendly or hospitable. She was more concerned about preparing her pretzel dough. I understand. That's why I went to the lower level. Food was great! My wife had the craving for the original pretzel dog, however, still enjoyed the fresh and hot pretzel cheese dog with lots of mustard. I had the delicious pepperoni pretzel, which was also fresh and hot and great with mustard. There are tables and chairs across the counter and throughout the mall. Check mall hours. This was a Monday and mall opens at 11:00 am. Definitely a return visit call for me!!! read more

Wetzel's Pretzels - Pepperoni Twist - Pretzels Near Me - Carlsbad, California

Wanted to take home a pretzel dog and cinnamon bites for the big kid at home and were glad we stopped by this particular place. Located inside the Shoppes at Carlsbad, it was a bit busy on a Saturday night but the line went by pretty quick. The young men working at the counter/register were friendly especially Lalo. He helped us with our order and told us it would be a 5 minute wait to get the Wetzel dog and he was efficient and timely. The Wetzel dog and cinnamon bites were thoroughly enjoyed, warm and delicious. We're definitely going back! read more

Wetzel's Pretzels - Military discount! - Pretzels Near Me - Carlsbad, California

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I must say in the several times I've been to the mall lately they are quite busy, even on slow days. Today again busy, I found a slower moment and hopped in line. Decided on some pretzel bites on the lower floor location and a strawberry lemonade with jalapeño dipping sauce. Set me back $20.65 cents but my son and I were hungry and it did not disappoint. The strawberry lemonade was quite fresh and refreshing. The pretzel bites I watched as she put salt and butter on them. No complaints! read more

Who doesn't love wetzels pretzels! It's a classic mall snack! I mean let's be honest the prices are insane but the pretzels taste amazing. There are 2 locations in the mall, the one on the first floor seemed less busy. There is also seating available out in front of the store. read more

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The service was so rude. Had a cupping for a free item and they refused to honor it. They told me to get the assistant manager while there was only one employee in the store. read more

This is the first time I placed my order with Lalow the Wetzel's Store Manager. I ordered one piece of the Pepperoni Wetzel Pretzel and one regular size Starry Soft Drink. Their prices are much higher than I expected them to be. Just for this one Pepperoni Pretzel, the price was $6.50. The Starry Soft Drink was $2.50 and I bought one cup of the melted cheese dip. The price was $2.40. My total cost was $10.90. I was doing some shopping at the Shoppes in Carlsbad on Monday on March 27. 2024 at the Shoppes in Carlsbad, CA it was after 3 p. m. I sat down one of their chairs in the mall hallway to eat this Pepperoni Pretzel and drink the one cup of their Starry Soft Drink. I noticed when I pulled apart one piece of the Pepperoni Pretzel it was kind of hard and chewy on the outside. It looks like this Pepperoni Pretzel was sitting there in the counter for a while. I continued to dip in each piece that I broke off and place it in the cheese dip container to see if this pepperoni pretzel would improve the taste. It did make this pepperoni pretzel taste much better. The Starry Soft Drink tastes somewhat like the Sprite Soft Drink but not as sweet. That is the only reason why for my 4 star rating due to the pepperoni pretzel would have tasted much better if it was served fresh and it would be softer. I did receive excellent customer service from Lalow. read more

Wetzel's Pretzels - Pepperoni Twist with cheese dip. - Pretzels Near Me - Carlsbad, California

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I'd give zero stars if I could. Don't trust the manager OR employees with anything! They're shady and thieves. My daughter left her phone at the register by accident. And she and her friend asked three times over a period of two hours if her phone had been turned in and they said no everytime. They watched her empty and dig through trash, they watched her circle inside Charlotte Russe for an hour, they watched me, the mom show up and so the same search. When her dad came to help and used "find my phone" to locate it, which showed 100% accuracy that it was behind the counter - her father approached them for the 4th time. The Indian manager, with a smirk on his face handed it over. That wasted hours of our time and could have been avoided had they been honest. Be warned they are opportunists - at h yourself. read more

They always have old pretzels when the women are working there I hate to say! I asked her how long has these pretzels been sitting out because they looked so old n hard and she tells me 30 minutes and I decide to just save it till I get home to warm up since she didn't offer. (No it was not closing time either) and when I get home come to find out the pretzel is burned!!!!! When I go when all the guys are there they are constantly making fresh pretzels n they look like the pretzels on the display n pictures. The time the women are there all the pretzels look like the pretzels u buy out the bag! What a waste of money! BOTH PRETZELS WERE BURNED! THIS IS A UPDATE!!!!!! WENT TODAY TO TRY AND GET A GOOD PRETZEL AND DECIDED TO GET THE PRETZEL DOGS! BURNEDDDDD ALSO! What's going on at this location!!!! 2/12/2023 read more

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Rápido servicio, empleado amable. No se si soy yo pero siento que los precios han aumentado pero entiendo que es probable que sea por la situación de la economía, pero aún así fue muy satisfactoria la visita al lugar. read more

i asked for BAKED CHEESE PRETZEL, they gave me a regular ass pretzel other lady told me it's a request n takes 15 mins but i was not informed. did not received what i ordered. read more

My visit here at the mall was meh. Not a complete surprise that I didn't get good customer service. As I approached the counter I did not receive any type of greeting. With my grandkids in tow and no chance to look over the items on the menu I asked if they had any type of bite size pretzels. The gal smartly said yes and finally read off to me what they had. I ordered a few different bite size items and a couple or regular size pretzels. The employees stuffed my order in two small bags. Everything is piping hot. Open the bag once I reached the tables across the way and everything is smashed and sweaty. Luckily that didn't change the taste of everything. I may stop by if I think I may get better customer service. It won't be difficult to walk away that's for sure. Kick it up your customer service. read more

I don't usually write reviews for chains but I gotta show my support. It was our first time at this mall, and it wouldn't be a mall without a wetzel's pretzel yall. We were walking around and then this delicious smell hit, wam, right in the face. What was that? It could only be, the one, the only. Plus, my partner had never tried it before so all the more reason! We kinda went a bit overboard...our first order was salted and cinnamon bites. Then we came back AGAIN to get sauces and pizza bites. Boy did it slap! SO GOOD. Just like I remember, nostalgia of being a teenager hanging out with friends at the mall and grabbing pretzels. The guys here were super cool too, they gave us fresh bites and told us the secret ingredient ;) read more

Me and my friend waited in a 3 minute line, Technically I wasn't looking down at the menu correctly, I ordered 3 Pretzel dogs and a large pretzel with a Pepsi, and my friend ordered a Jalapeño Pretzel dog and a large pretzel with a Soft Lemonade, Once we both paid, I got my 3 pretzel dogs and a large pretzel and once we got out of the line, My friend was in total serious shock, The guys working on making the pretzels never put his pretzel in the bag, Of Course when we found a place to sit down, I ate a whole entire large pretzel, I ate two pretzel dogs and my stomach was about to get full and did not want to eat another one, So when we were done eating we left. Leaving my friend in depression, Knowing that the Wetzel pretzel employees shouldn't be scamming their customers. read more

Wetzel's Pretzels - I still got my pretzel food and Pepsi soda drink and luckily I wasn't scammed. - Pretzels Near Me - Carlsbad, California

The pretzel bites are delicious! However, I've noticed that some are not fully cooked, I've encountered a few that were still doughy.

Staffs are super nice and clean compare to other locations. All the menu is very delicious. read more

Wetzel's Pretzels - Outside - Pretzels Near Me - Carlsbad, California

Terrible . I ordered pretzel bites and three cheeses to share with friends . The pretzel bites were old and stale and when I asked for a refund, they said they didn't know how to do a refund. ( I paid cash ) . she then gave me a regular pretzel, which was actually undercooked and then by then I was completely over it and so I took the pretzels home, thinking I would maybe reheat and try to eat them later. Then I realized all three cheeses were expired by two months. This is crazy and should never happen. My stomach was gurgling from the few bites of cheese I ate. So disappointing. The kiosk upstairs in the mall is much better than the downstairs store. I will not be returning. read more

Way better than I remember. I found myself at the mall the other day and stopped in for some mid-mall snacking. I know this isn't gourmet food we're talking about, but nostalgia struck hard and there's nothing quite like strolling through the mall with some pretzel bites in hand. We tried three different flavors; classic, pizza, and cinnamon. The pretzels were fresh and doughy, but the real key is to get some dipping sauces that pair well. Like the slogan on the bag says, there's a time for moderation, but this isn't it. We went big and loved every bite. Thanks Wetzels! read more

This mall is under construction so its probably affecting the quality of the product. I would imagine during it's busy regular hey day, Wetzel's goes through a lot of pretzels here. But since there's less traffic with construction, they are not moving the product as usual. But still producing as usual and it's sitting there past it's prime. Dog bites $6.99, cheese $1.29 - these mini beanie weenies wrapped in pretzel dough were not worth $6.99. Not fresh, sitting for awhile. Original pretzel $3.69, cheese $1.29 - wow was this not good. I had the opportunity to have a really fresh Auntie Anne's pretzel at the Oakland Airport recently and what a difference! The Wetzel's pretzels were stale. Hopefully the quality improves after the Carlsbad mall is complete. For now, please don't pre-make a bunch of pretzels. read more

Wetzel's Pretzels - Dog bites $6.99 - cheese $1.29 - Pretzels Near Me - Carlsbad, California

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Just went to the location at Carlsbad Village Mall (Downstairs) at 3:30 pm on 11/21/2020. The two women working the front were RUDE! Talking crap about me being a white cheap ass (in Spanish) because I stated that it costs $24 for 2 pretzels and two small lemonade drinks. Then proceeded to give me pretzel bites instead of the pretzel I ordered. I brought it back and the nicer of the 2 assisted me with the return. Last time I'll be here. Overpriced pretzels and over inflated attitude. read more

Extremely disappointing the pretzels were stale they had no taste I who taste I asked for salt there was no salt on them it was disgusting it was disgusting I feel so ripped off it's a very overpriced are you overpriced pretzel pretzel if it would have been fresh and tasty I could understand the price but this wasn't worth even close to what I paid I watched other people online and they were buying jalapeno chick cheese cheese and other dipping sauces and I couldn't figure out why It's because the flavor was so bad I felt so ripped off and I will never go to this Wetzel's pretzels again and the only way I'll go to another one is if I see the pretzels come out of the oven because these were stale and at $5.15 each it just was not worth it and the attitude of the employees was like they were selling gold and that they could justify such an excessive price Very disappointed read more

We came at 7:40 and the lady claimed it was closed. She gave us terrible attitude. It says online they closed at 8. We came 20 mins before and she said they're closed. Worst place ever read more

Wetzel's Pretzels - a counter with pretzels and pretzels - Pretzels Near Me - Carlsbad, California

For years the only reason I came to the shoppes is to enjoy some of these pretzel bites but today around 2:30 I went to the one on the second floor and ordered the worlds simplest thing... plain pretzel bits and not only did the cashier have the worlds worst attitude but she also gave us old stale pretzels and got upset when we asked to return/exchange them. I payed 15 dollars for bread pieces the least you could do is give me some that are fresh... she exchanged them for salted ones that literally had more salt than bread... Can't believe my fav snack spot let me down like this! I didn't even have a Yelp but I made one because I was so disappointed. read more

This is the first time I have ever made a transaction without the cashier speaking a single word to me. I received a glare instead of a greeting, and she just sat there and stared until I said what I wanted and pointed to the price to pay. Anyways it was delicious pretzel so they managed two salvage 2 stars from that. read more

This was a kiosk at the Mall. The worker was so sweet! We asked about one without butter and he explained they had to make it but he could on the spot, we would just have to wait about 10-15 mins. He also told us how many calories it added. He really was a great help. We just got it the way it was. He explained how they used to have them ready to go, but they didn't sell as well and got dried out so now they make the non-buttered ones to order. They were fresh and warm and salty and yummy! The kiosk was clean and you can smell these bad boys from down the Mall. read more

We have been here twice in the last 6 months and we will not be returning to this location for pretzels. My son loves pretzels and we always grab one when we go to the mall before we leave to have in the car. Both times I have gotten pretzels from this location our pretzels have been raw! I don't have the time to turn the car back around and take two small children out of the car to have them "fix" it with most likely another raw pretzel. read more

We always stop here when visiting the mall because my grandson loves the hot dog bites. I usually get the pizza pretzel with cheese. If you like pretzels I definitely recommend stopping here. read more

Try and hit this spot every time we go to the mall. It's great walking around food. Our biggest complaint is they sometimes add to much butter and overpower our pretzel. Other then that the strawberry lemonade and pretzel's keep us walking around the mall and enjoying our time. read more

I'm very disappointed and upset we ordered some pretzel bites and they literally were due and my friends daughter feels like she's gonna throw up and I have a stomachache I went back to return him to get new ones and then they give me more another set of deal we pretzels never apologized made it feel really awkward and then we never eat them I really wish I could get a refund was a horrible experience read more

Always fresh, inexpensive and tasty. Only downside is that there is ALWAYS a line but for a warm pretzel that tastes as good as it looks it's worth it. read more

Wetzel's Pretzels - Pretzels Near Me - Carlsbad, California

I went yesterday to have a good time at the outlets and I got hungry and I wanted a pretzel so I went here at the worker was super rude to my girlfriend and I when we got there he was just on his phone and we were just standing there and when he finally got off of it he had an attitude he kept breathing hard as if we were annoying him he raised is voice at some point. I really got mad and I'm not coming here anymore this place lost a customer forever don't eat here because of this guy read more

I took my mom to get a Wetzel's bites and the team member helping me out grabbed one of the bags inside the show case , turned around and took some of the bites out ??? And I still paid full price. read more

There are two Wetzle's Pretzels kiosks in the mall, one on the first floor and one on the second. I've been to both a handful times with no problem, until today. The second floor kiosk gave me a pizza pretzle that had multiple strands of hair baked into the cheese and sticking out of it. I thought they may have just been cheese strings at first, until I pulled one out and realized it was indeed a strand of hair. I brought it back and asked for a refund, which I will say to their credit was promptly given, albeit without any sort of apology or concern. I also noted that none of the employees were wearing hair nets, only caps or open-topped visors. I will be sticking to the downstairs kiosk or not at all from now on. read more