Please update your hours for the mall location on Yelp! I feel I should be owed gas money since gas is expensive, this is the 2nd time I go to the mall because yelp says you are open at 10am. I love your guys pretzels, but this sucks, that I'm hare at 10:10am and I get told l, I can't get a pretzel. Whoever manages this yelp page needs to step down kindly. They are Open at 11!!! That's what the employees told me this morning. Even the 2nd location in the mall. I'm just sad I can't get my favorite "pick me-up snack" read more

Never can go to the mall with out stopping here to pick me up some pigs in a blanket..lol and they have some of the best lemonade..

The location is rather secluded since there's not much foot traffic hitting this area. But anyway, we got the cheese dog for us to snack on and it was pretty good! It was painless to order and they gave us some ketchup and mustard for the cheese dogs. read more

Wetzel's Pretzels - Cheese Dog - Pretzels Near Me - Montclair, California

I don't think these people are trained because the cashier didn't know how to put sauces onto our order and it got to the point where she wanted me to do two transactions and needed help from a manager to put things in and what should've been a two second transaction turned into a 10 minute festival. read more

I have never had a bad pretzel from wetzel's until today at this location. I got a pretzel to split with my two kids and it was hard either over cooked or stale from sitting too long! My youngest kid almost finished his piece and my other kid said this doesn't taste good it's hard so I tried my piece and it was not good! So I bring it to the manager and let her know it's hard and not good she looks in the bag and says you ate the majority of it and I say there's half a pretzel in there if you don't want to give me another then don't and she rolls her eyes at this point I don't even want another pretzel but she gets me another one and it's exactly the same hard and does not taste good so i throw it in the trash on the way out... no wonder this location only has 2 stars horrible service and food... anyone reading this do yourself a favor and go to the other location up on the second floor of the mall they always have good pretzels read more

The pretzel is great but the cheese sauces flavor too buttery. But good to go. I recommend the mini hotdog pretzel.

This is more for Wetzel's in general, but their prices are outrageous. I mean at this point it is absurd that I paid $22 for a lemonade and dog bites. The food here is average, but as a business PLEASE consider lowering your costs, because this is ridiculously expensive. read more

I regret purchasing pepperoni pretzels tonight. They were terrible. Undercooked and doughy auntie Anne's would never serve this quality. read more

Wetzel's Pretzels - The part I couldn't choke down. - Pretzels Near Me - Montclair, California

Loved this place because of the free samples and the pretzels are delicious good customer service and my date bought be a pretzel from here and i was not disappointed. the vibes are amazing and food is a little pricey for a pretzel but yum. read more

Came with Sam to Carlton Hair and thought we'd get a pretzel and cinnamon bites before her haircut. Found hair in the cinnamon bites. We took it to the guy at the register and he said.... oh thats just from our brush. As though this was acceptable, he said sorry and walked away from us. Buyer beware. read more

Wetzel's Pretzels - Pretzels Near Me - Montclair, California

I came here for my birthday pretzel and the quality has really gone down. Ive had cinnamon pretzels here in the past and usually theyre nice and soft but this time, after not having been to this location in probably a year, the pizza pretzel i got was very dry and hard and burnt. Overall just basically inedible. I hope they fix the quality because they used to be really good. read more

Only giving one star because I can't leave 0. Literally the WORST service ever. They all look like they are deers in headlights. They have no idea what is going on. Would not recommend this place. Don't know if they got any training but if they did they need some more. They have 5 people behind the counter and 3 of them just looking around doing nothing. read more

Came here in the evening for pretzel... got gross out when the employee use the same glove for grabbing the pretzel then grabbing my credit card it was very Oily definitely not coming back to this Wetzel stan read more

Horrible service unless you speak Spanish. The mini hot dogs were grey and hard. They barely dipped half of my pretzel in the sour cream powder and the mini pizza bites had been sitting out since at least noon (it's 6:30 now). 4 girls behind the counter, 2 registers open with 1 girl at each register. The next register is free, we go to it and the lady behind the counter can't even be bothered to raise her head. She started counting her drawer and instead pointed us to the next register who had already started to help the person behind us. Garbage, garbage garbage. I tried to file a complaint online but their entire website is inaccessible. I was able to leave a message with corporate because my wife spotted their phone number on the bag. It's after 6 on a Friday, so I won't expect a call until Monday, but you can be sure I'll be blowing them up daily until they address my concerns. I've been coming here too long to be treated this way. The corporate number is 626-432-6900. read more

Wetzel's Pretzels - All the cheese in the world couldn't help this abomination. - Pretzels Near Me - Montclair, California

For the cinamons pretzels are a kind of high For a little big in a bag. I was there yesterday In the afternoon. I pay close $6.50 but more than a half bag not full. The taste is great. I believe for the amount is pay. You have to get a good portion read more

I hate to do this but the manger or supervisor at this location was extremely rude, I had purchase a pepperoni pretzel and two small lemonades. The pepperoni pretzel was super hard and it looked like it was sitting there all day. I kindly went to the cashier and ask her if she can switch it for me and her supervisor came out , claiming she didn't have any more pepperoni pretzel anymore and there was a good three in the front but refuse to serve because she was rushing to close. I will definitely not be returning to this location.WORST CUSTOMER SERVICE. She also asked me to write my name and phone number. read more

2 words: Wetzel Dog. I know, I know, call me crazy, but these pretzel-wrapped hot dogs make me deliriously giddy every time. But don't get it twisted, it's not nearly as good as a bacon-wrapped hot dog. Word. read more

Always a delicious treat no matter what the season. Always fresh and always filling. And to top it off there are 2 locations in the mall so you are always close to one!!! Pretzels for the masses! read more

Wetzel's Pretzels - Pizza Bitz, cheese dip & a cherry Slushee!!!! It's how he gets down! - Pretzels Near Me - Montclair, California

I am not pleased with being charged extra money for an unpleasing and unsettling sight of cream cheese. How can you serve out dated condiments; your clearly not replenishing to stock still serving month old cheese. IT SHOULD BE FREE! I will never encourage anyone to Eat at the Fulton Location. You have your employees conversing not attentive and almost forgetting things I already bought I felt like a broken record. Disgraceful customer service! read more

Wetzel's Pretzels - Cheese - Pretzels Near Me - Montclair, California

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The worst service ever I know it's only a pretzel shop but sheesh she could have at least smiled while she took my order then on top of that despicable greeting she gives me the most burnt up pretzel bits ever like they're black a all outside I couldn't even turn around to tell her about them because I would have snapped but please get it together I had to go to auntie Annie's !!! Waste of my Christmas shopping snack!!!!!!! read more

Wetzel's Pretzels - Word this is ok to serve your guest??? Trash!!' - Pretzels Near Me - Montclair, California

They' white girl working there basically throws the bag of pretzels at you. The old ladies give dirty look like ??

Two words: food poisoning. They also have terrible strawberry lemonade that they called fresh. I saw the worker put some syrup in it and then combine with regular lemonade...nasty and tart. The pretzel was undercooked and the dough felt raw-paid 9 dollars for garbage that made me feel like puking. Never again will I go to this wetzels....never again. Did the employee even wear gloves for sanitation? I think not. Nasty... read more

Everyone behind the counter will completely ignore you unless you look Hispanic to them. (I only have the black hair and brown eyes, apparently I don't count) I have been to this location a few times and they will not greet you or welcome you in anyway, they ignore you until you start ordering. Today was my worst experience. There were 4 women behind the counter and 2 registers. There was a line that had formed. When the person in front of me stepped away I stepped closer to the register and the cashier kept her head pointed straight down, ignoring me for several moments and pulled out all the singles from her drawer and starts counting! I said excuse me, are you open? She didn't even know enough English to tell me yes or no, she pointed at the register next to her who was already helping the person who was behind me! I cannot believe that she would just blatantly ignore me, not ask me to wait for the next register, not I'll be right with you, nothing! So incredibly rude, and when she just walked away without a word, I asked another girl behind the counter who the manager was and all she could say was "sorry," as in, she either didn't speak English or refused to. Worst wetzles location ever, will not be coming back! read more

Wetzel's Pretzels - Dried up, not even full serving of mini dogs - Pretzels Near Me - Montclair, California

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Probably one of the worst Wetzel's pretzels ever!!! Stale ass pretzels and rude service, worker Elizabeth was acting as if the pretzels came out of her pocket. I was offered a free pretzel for joining the rewards program. No where on my coupon or email does it specify only salted or plain?? So I told her and she was extremely rude and hostile really girl over a pretzel? Not even worth it just believe this dirty establishment should abide by what the coupon says. Won't ever go back! Go to Annie Anne's for a fresh pretzel. read more

So I crazing some pretzels, and haven't had Wetzel's Pretzels in awhile so I thought I'd go have some at the mall. I ordered the pizza bites thinking they would be amazing. They were pretty amazing however when I bit into one I found it to be a little extra chewy, too chewy, so I pulled it out of my mouth to see what it was and it was a rubber fingertip to a glove! Wtf. I tried calling the store and corporate and had no luck getting ahold of someone read more

Wetzel's Pretzels - Pretzels Near Me - Montclair, California

I had a great experience here tonight with a worker named Alvarosa. She was so kind and assisted me in picking out the best pretzel out the variety they offer. She was kind and helpful and really made the experience great. A great example of quality customer service. The pretzel was amazing and so was the service. Will definitely be back! read more

This is for the location by Nordstroms. Every time I go to this place I promise you it never fails that the workers are the most amazing people ever. The location manager (she has reddish pink hair) hella dope. The assistant manager isn't as nice its almost like he's miserable being there cause he's always so stand offish and a little pushy with the workers when they are doing a great job. When people enter the mall they want happy service and I love the new girls their service is always spot on. My favorite place to go for a pretzel and even a simple fountain drink alone. Thank you wetzel for always showing love to me. read more

This review is for the location 1 on the bottom level by Nordstroms. Very unhappy, pretzels were not hot and not very fresh. Probably the worst experience we have had at a wetzels pretzels. So sad another favorite going down hill. read more

Damn, y'all are hating on good ol' Wetzel's for the wrong reasons. If you were looking for non-syrup-based, fresh squeezed lemonade, why were you trying to find it at a shopping mall pretzel stand? Anyway, in my 22 years of Wetzel's patronage, I've tried nearly everything on the menu and I've never had a problem. I usually go for just a classic, salted pretzel with cheese dip and mustard and I'm good. Sometimes I'll go with the Wetzel Bits for the convenience. Sometimes I'll cheat on Ms. Wetzel with Auntie Anne, but Wetzel's will always come out on top. I used to frequent UCLA to visit my friends and my favorite part about their campus was the Wetzel's Pretzels in the Ackerman food court. On more than one occasion have I shamelessly driven to the mall just to get a pretzel. Bottom line: Wetzel's Pretzels is my shit. read more

Last Sunday, evening went with my family of 6 to get 3 pepperoni pretzels, 3 pepperoni jalapeno pretzels, 5 mini dog bites, 1 pepperoni bite. They only had made 3 pepperoni pretzels, and 1 pepperoni jalapeno pretzel, and 1 mini dog bite. they REFUSED to make any more food. Mind you they close at 7pm and it was 6:05pm. The 3 girls that work there are lazy and rude and stand around talking. With 3 girls their you would think they would have a few items made. read more

Only place that I have been to that is unable to scan coupons off a phone/app. Time for them to upgrade.

I was at this location on 5/14/2016.I walked in and saw that all the the employee's were hispanic and they was talking to each other in spanish so i smiled and said Hola that means hello in spanish.They turned around and saw that i didn't look like i was from their race and they all ignored me they didn't say hola or hello. Their attitudes made me fell like i should not be speaking spanish to them if i was not from their race. They had no idea what my nationality is unless they assumed what it is based on my skin color.There are many other nationalities that speak spanish that don't look like them. Cubans,Dominicans,Panamanians and many others. When you are at work and you are speaking a foreign language you should not get offended if your customers speaks to you in the foreign language that you are speaking in.I stood there for a few second while they decided who was going to help the American customer WOW unbelievable this is the Montclair Mall in California. These girl are rude and had a la raza attitude. I will not spend my hard earned money at any Wetzel's Pretzels ever again. These girls need to learn that if a business don't have customers then they don't have a job so they need to be respectful and greet their customers when they walk into their store. Management train your employees to say hello welcome to Wetzel's Pretzels when customers walk into your store to spend their hard earned money. Thanks customer service is everything. read more

This review is for the second level location by Sears. First of all I never liked going to that location people there are not welcoming, anyways I normally go to the bottom location near nordstroms but this time I decided to go to this location just because I didn't want to walk all the way to the other side which I now regret it! That's what I get for being lazy. Anyways so I go I'm a mall employee on my lunch break & i place my order. I ask for my mall employee discount & this "lady" looks at me and ask where do you work...so then I told her exactly where I worked & she stares at me up and down & says do you have proof or something showing that you work there. So I look in my handbag to see if I have my name tag & I didn't have it so I tell her you know what it's okay I'll pay in full. So then this "lady" has the odyssey to talk to her employees in Spanish right in front of me & another customer behind me pretty much talking crap! Little did she know I spoke Spanish! I walked away calmly I then came back with my name badge & I asked an employee who was the manager here... & she pointed to the "lady" who helped me unfortunately it was her! So I then told her "here's my name badge next time don't start speaking Spanish in front of others, you will be hearing from me soon" & I walked away. It's so disrespectful on how can a "manager" do that! Your a "manager" your suppose to be a role model! She shouldn't be allowed to even have that position! Completely rude! & next time don't look at someone and judge them for what they are wearing just because i wasn't wearing the proper attire for what I work in, you never know who they are or what position they hold! I will be taking this to headquarters! read more

a lady just came out to pass out samples so my daughter and I went over to her , no one else was around but the lady looked her basket for the smallest ones she can find . I thought that was so rude. there was so many nice ones on top that she could have gave us. I think they need employees that know how to be an adult not a stingy idiot. read more

well perhaps if you are hispanic you wont get this treatment. but this is not the first time..waiting behind the person being served I am behind her. then a hispanic family comes from the side and is looking at the pretzels in the case and the two employees that KNEW I was next glance at me then help the other lady. Like I said this happened before and they were lucky I didn't speak up cuz i was mad. I walked away...never again..... read more

The manager wouldn't let me scan my Wetzels Pretzels app. She also couldn't speak any English. We went to Aunt Annie's instead.