Food their ice cream is always delicious. We treated ourselves to a sundae and a scoop with sugar cone. Ambiance is casual. Service is nice.

This is the second time I placed an online order and they didn't have the items that I ordered. I ordered 6 items and they don't have what they're offering. This is the second time, the first time they called me and told me so I could make a new choice, this time they didn't call me. Not until we picked up did we find out and had to wait for them to make mind you I ordered at 4 for a 5:30 pu). This is the 3rd time that I've been in the last month and most of their ice cream is empty. I don't know who does the ordering but they need to do better. This time They were out of brookie's, cherries Jubilee, coconut pineapple and marshmallow topping. I don't get it. I'm going to also Yelp this and I guess I'll make cold stone my new shop.. read more

I really enjoy visiting this Baskin-Robbins location. They have the classic variety of flavors I've always liked, and my personal favorite is Jamoca Almond Fudge. The staff here are consistently kind and easy to talk to, the conversations feel casual and friendly. One of them even complimented my Twilight shirt, and another agreed with me that anything with brownies is automatically better, which made the experience more personal. I also tried their Dubai chocolate bar. The staff were upfront about the price (around $10 for a small bar), which I appreciated, it is expensive for what you get, but I wanted to try it anyway. It's one of those treats I find myself going back to just for the taste. Overall, this location combines good customer service with the familiar Baskin-Robbins flavors I enjoy. The prices can be a little steep on some items, but the friendly atmosphere and consistent quality make it worth visiting. read more

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Stopped by on Sunday, 05/18/25. I ordered a 4oz Daquiri Ice flavor which tastes amazing. Additionally, this is one of the low-calorie flavors. Very light and just the right amount of sweetness. I would also recommend downloading the app to earn some discounts and rewards, especially for the ice cream cake! read more

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I just got a classic strawberry ice it was very delicious with actually pieces of strawberry in it and it was not to overly sweet read more

Baskin-Robbins - Single Scoop Very Berry Strawberry in cup - Ice Cream & Frozen Yogurt Near Me - La Verne, California

The staff at this location always goes above and beyond to meet my expectations for my daughter's birthday cakes. Super friendly staff, shop very clean . This is our go-to spot for a sweet treat! Today I needed a tiny cake for my daughter's stuffed animal and they made it work. read more

Baskin-Robbins - Frog cake, so cute! - Ice Cream & Frozen Yogurt Near Me - La Verne, California

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Great service love their ice creams It's very clean and room to sit down and eat. Nice area to sit and enjoy an ice cream

There's something about Baskin-Robbins that just hits different. Maybe it's nostalgia or the diabolical amount of sugar but man I love the ice cream. The service was nice and patient with me and my friends' indecisiveness. There was a little bit of seating inside I think but I saw most people eating outside because it was night time. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - La Verne, California

I come to this location for the very reason of the photos I've attached. The staff is great and the portion sizes are even greater. It's nice that in an unfortunate moment in time, prices have increased but that this location compensates that. I love it, I always walk out with 2-3 days worth of ice cream to munch on. They're all amazing and we always run into the same young lady who gives us the best scoops (they used to have the ice cream clown cone but looks like he's gone now) read more

Baskin-Robbins - Triple scoop - Ice Cream & Frozen Yogurt Near Me - La Verne, California

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We drove all the way out from Upland to get my favorite ice cream Oreo cold brew, but when I went to eat it, it was like mush and then I remembered it was ice cream on top of a full container of ice cream so it was the leftover ice cream from another container It wasn't even the same it was mushy read more

I wanted something special for my sons birthday. One of his favorite ice creams is Mint Chocolate Chip, so I ordered a Grasshopper Pie, on-line, last week. It was supposed to be ready for pick-up by 2:00 today. When I was getting ready to go pick it up, I received a phone call from the store, telling me that they were still looking for a crust, so the pie would no be ready as promised. He said that it might be ready by 2:15 - 2:30, if he could find a crust at the local super market. When I arrived at the store and told the clerk what I was there for, she said that she would go and get it. She disappeared into the back of the store and a few minutes later, one of their workers came in through the front door with a box. Possibly the mysterious missing crust. No one really said much of anything while I waited for the pie. About 15 minutes later, they brought out the box with the pie. It looked like it was just made and the ice cream was not really frozen. We raced it home and got it in the freezer. Hopefully it will be frozen by the time we serve it. I hadn't planned on a soft-serve pie. It wasn't even rounded like it shows in the pictures. It looked like they had just put some ice cream in the crust and made it even with the top of the crust/pie tin and made up the difference with whipped cream. While waiting for the pie to come out, I wandered around the store and saw that most of their display cases were over flowing with ice and some of the ice cream had a wet look to it. From my experience, I have found that is the case is overflowing with ice, like these were, it does not allow the ice cream to really freeze because the freezer cannot get cold enough. I don't remember ever seeing that much ice in the display cases before. Even though they have just remodeled this store, it looks like they are having equipment problems. Maybe it is time to find a new ice cream place to go to. It will depend on how this pie turns out. read more

I ordered two ice cream cakes, both 8x8 squares. Flavor was good, decoration was good, but there was too much icing! Seriously almost an inch of icing at the end of the cake making it a 7x7. Very deceiving and really sucks when you're trying make sure you have enough cake for all your guests. I will continue to buy ice cream but will steer clear of cakes from this location. C'mon be better. read more

Baskin-Robbins - Icing with a side of ice cream cake - Ice Cream & Frozen Yogurt Near Me - La Verne, California

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Found my favorite flavor at Baskin Robbins. I know this is probably a seasonal flavor for summer, but I really hope they bring it back next year!!! It's called Beach Day! I did look at the ice cream cakes and the prices are insane lol. $40 for a small cake that would feed up to 6 people. It blows my mind. read more

Baskin-Robbins - Beach Day - Ice Cream & Frozen Yogurt Near Me - La Verne, California

I called looking for a cake for a birthday party. I didn't find what I was looking for online so I thought I'd give them a call. I was given the number of Zain who was able to create the cake flavor and ice cream needed. In addition to the flavor I wanted, I was also able to get the color I wanted and "happy birthday" written on the cake. Can't get any better than that, right? I was also offered to get my cake delivered! Zain and his team is amazing and my birthday prep was so much easier because of him! 10/10 recommend! read more

My family and I just got ice cream at this location. I didn't catch the girl's name but she was blonde and SO nice!! She was very patient and positive when we had so many questions and samples. She is awesome!! The ice cream is good as always. read more

Went in last night after dinner for a snack and Joseph was helping us. Joseph is an amazing employee who always goes above and beyond to make customers happy. He is friendly, courteous, and knows how to scoop. He always greets us with a smile and makes us feel welcome. He is also very fast at preparing our orders, whether it's a cone, a sundae, or a cake. He never makes mistakes or forgets anything. read more

Worst Baskin Robbins. I've ordered through DoorDash 3 times. All three times there was a problem. I contacted corporate, who forwarded message to management, no response. Only after corporate contacted a second time, management contact me. The gentlemen said it was new staff & offered a replacement. I did not take him up on it because I planned to never return here. Ten months later the family felt like a treat after a long day. I was hoping Uber Eats still offered delivery from another store, but they also now offered La Verne store. Placed delivery order & had toppings of hot fudge, almonds & cherry, received none. Very disappointed that I didn't $30+ and all it brought me was frustration. Will not be returning. Don't order from Door Dash or Uber Eats at this location! read more

I come here every year to get an ice cream cake and an ice cream scoop for my birthday. Sign up for their rewards and you'll get the scoop free on your birthday. It has become a tradition and I'm glad this shop is still open. Two 4 oz ice cream scoops in separate cups came out to be $8.98. The staff are friendly and helped us get our order pretty quickly. There are tables and chairs inside for customers to sit and relax. They have several ice cream cakes on display if you are curious on what they look like. We like to preorder in advance and have them design it according to the theme of our kids' party. Not all branches charge the same price for a themed cake, so I would check online on their website or call to get the best deals. read more

Baskin-Robbins - A variety of ice cream cakes - Ice Cream & Frozen Yogurt Near Me - La Verne, California

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What can you say, its Baskin Robbins. Got me an Ice Cream cake for my Birthday and Ken and his crew took good care of us! Was an end to a nice evening... read more

I love Baskin Robbins and this is the only location where the staff has been kind to me lol. It's clean, convenient, and great ice cream! Need I say more ?? read more

It tasted like a milkshake. I have told a store employee that didn't look like a cappuccino blast. I have had cappuccino blast over 20 years. It tasted like a milk shake. I will get ice cream but never cappuccino Blast from this location. read more

Baskin-Robbins - cappuccino blast - Ice Cream & Frozen Yogurt Near Me - La Verne, California

Came in today waited in a huge line to purchase a melted polar pizza tried calling phone number on receipt some lady kept answering apparently its a number to a residence.I apologized to the woman I called a couple times went on Internet to get correct number called and told come in and exchange by a girl named Helen extremely dry personality seemed annoyed and irritable so we did exchange only to only get a pizza that was literally thrown together and had no ice cream ahhhhhhhh I'm so sad the one in Claremont is way better will be going to that one from now on shame because I love the ice cream I just asked for refund and drive to Claremont location for the save Baskin Robbins management please train employees on customer service and how to build a polar pizza and people will return read more

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I went today to get a father's day beer mug ice cream cake. The young man was so helpful and pleasant. He boxed the cake perfectly so it wouldn't melt. Cake was great. Very nice experience. read more

This place is your typical Baskin Robins very small but always stocked with all of the flavors. The staff here is very young but very respectful and get through the line as quickly as possible so people are not waiting too long. I love ice cream so any ice cream place doesn't disappoint me just have to disclose that. Will be back when i'm craving one of the 31 flavors. read more

The girl behind the counter was nice and wore a visor. The boy had long scraggly hair. Needed a hat to work around food. Had no service skills. They were out of whip cream and Reese's. This place has really gone down hill. We will go elsewhere for dessert. read more

Just got a scoop of ice cream for my baby and Ethan and Ken had some of the best costumer service skills I've seen in a while. They were both polite and courteous read more

Baskin-Robbins - Kids mint and chip - Ice Cream & Frozen Yogurt Near Me - La Verne, California

Well if you are looking to be treated like trash please come to this store. The people that work here have anger issues. You would think scoping ice cream all 31 flavors would be a low stress fun place. Think again. Nasty workers. They were even nasty to my kid who we took here to celebrate a big win. I think the cold must have froze their brain and have them RBF. Only come here if you want to punish your kid, it's would be the same as putting them in time out, they are that nasty. Or save your self a ton of cash and buy the same ice cream at Vons next door. Hopefully they will get new workers soon, until then they are 5150 iyknyk read more

Arrived at 9:40 pm and the worker swiftly walked away. Got to the door annnd it was locked! SMH. DO better.

i've never written a yelp review in my entire life: BUT that changes right now! i just went in tonight to this location and was helped by Csenia and she is a GEM! the absolute sweetest welcoming and exceptional service. she was so patient and kind. the location was extremely clean and we were helped in a fast and pleasurable manner! i definitely recommend this location if you have a craving for a sweet treat!! read more

They custom made my birthday cake , which I originally wanted a unicorn but ended up being too pricy for me . The girl helped me custom make it to still match my theme without breaking my wallet! Everyone LOVED the mint and chip flavor! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - La Verne, California

My kids were graving ice cream so we head over to Baskin Robbins. We walk in and I was hoping for cool air from their conditioner. Nope, it was warm. We were greeting by a employee. We got our 2 kids cup, one scoop each. And took it to go. read more

Baskin-Robbins - One of their cake designs. - Ice Cream & Frozen Yogurt Near Me - La Verne, California

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Preordered a custom birthday cake for Sunday, I received a call before the store opened with an explanation that I couldn't pick up the cake until noon. When I picked the cake up at 1pm, the cake had no writing, and was melting. They couldn't correct the issue, and offered no apology or discount. I will not be returning. read more

Baskin-Robbins - Ice cream cake - Ice Cream & Frozen Yogurt Near Me - La Verne, California

Joseph was awesome great customer service and very nice to my family. I give him five stars all of the above!

I had a great experience today at Baskin Robbins. Three gentlemen helped me with my order. They were quick, responsive and respectful. I recommend this Baskin Robbins. Their names were Ken, Niko and Jayden. read more

Jaiden & Ken were super friendly and nice ! If they didn't have the training tag I wouldn't of known they were training!(: read more

Baskin-Robbins - Ice cream - Ice Cream & Frozen Yogurt Near Me - La Verne, California

Jayden, Ken and Niko gave my kids and I excellent service. We are very satisfied with our ice cream and service! Definitely will be returning. read more

Ken and Nikko are a couple nice guys that always get me in and out. Service with a smile. I truly appreciate this place

Great customer service Ethan and Jayden! Nice and friendly demeanor and very helpful!

Never again. Horrible! I went in to buy ice cream. They didn't have lids. Going somewhere he tried to top it with a plastic too for something else then tried to duck tape it! How do you take that to someone's house? Why are you even selling ice cream pint with no lids? And charging premium! They don't even have baskin bags!!!! So irritated! Customer service has gone to shit! read more

Really rude employees. They were slamming the doors down on the ice cream case and throwing the ice cream scoopers. Rolling their eyes at each customers order. No "Hi welcome in" just straight faced what do you want. Floors were also wet from mopping and no sign left out for caution. Management be better in holding your employees to a higher standard. Employees, do better as people. :) have a nice day! (a phrase they should learn how to use) read more