Service can be faster when the line is long. In the middle of the mall stall. Ambiance was normal. Food was expensive, but good for a small snacks. Got pretzel bites and pizza bites. read more

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The worst dog bites from wetzel's pretzels I ever had. I purchased from this spot many times before. How can they sell burnt pretzels bites to customers? I left and drove home to find out all the dog bites are burnt. It's hard and dry. This is located inside Pleasanton mall. I purchased a cup of dog bites with cheddar cheese dip. This cost me $14.09. If there's 0 stars, this is what it looks like. read more

Wetzel's Pretzels - Receipt - Pretzels Near Me - Pleasanton, California

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This eatery at Stoneridge mall was stacked with savory treats ready in the display case on Friday late afternoon. There was no wait to order, and service was efficient and friendly. I got the jalaroni twist (aka pepperoni & jalapeno pretzel), and it was soft and cheesy and tasted like it had just come out of the oven, one of the best I've ever gotten from Wetzel's, of the various locations I've been to. So good! read more

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This Wetzel's Pretzels location is in the Stoneridge Shopping Center. There is plenty of shared mall parking. I usually go to their location on the second floor. Their pretzels are always warm and ready to go. I have tried a variety of their pretzels here, but I enjoy their original one the best (I prefer the unsalted one). Sometimes, I get their cheese dip for extra flavor, but it is not necessary, as their pretzels are tasty without it as well. read more

Dog bites: Nice crispy outside. Inside tastes like raw dough, still moist and stuff but i wouldnt worry about it. Dog doesnt stick very well so dont be holding on for too long or else it might fall out. Despite no burnt taste, im not a fan of how burnt the outside can be on some if em. Also nice and hot. Extra Is it worth 11$? It did at first glance but I didnt get full, its more of a snack and snacks shouldnt cost this much 4/5 read more

Wetzel's Pretzels - Dog bites- 10.79$, tax- 1.11$ (half eaten) - Pretzels Near Me - Pleasanton, California

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I've been here twice in the past 6 months or so. I do think the pretzels at this location are more buttery/oily than in others but I believe you can ask for a pretzel with no butter. Sometimes you just have a pretzel craving and this place has decently satisfied that craving for me. I will say though they have been slightly inconsistent the two times I went - while being very fast service wise each time, the first time the pretzel was almost doughy which was an interesting experience. While I do think other locations are probably better, I would come back if I'm in the area and wanting a pretzel! read more

Wetzel's Pretzels - Wetzels Original (buttered)Original - Pretzels Near Me - Pleasanton, California

Everyone here is really friendly. This is probably the best Wetzel's that I've been to! There's a kiosk downstairs and an actual store upstairs. Both are great. read more

Stopped by the kiosk location after some shopping. I could not find the main reataurant so decided to try this out. Line was long but moved at a good pace. I got the cinna-bitz. They were OK. Did not taste fresh. Would recommend going to the main location on the second floor. read more

Not only the service was terrible because the guy was rude and rushing everyone with a very loud tone of voice, but also he gave me the most disgusting bites in my life, he soaked them in oil. Never again. Date: Sunday March 8, 2025 read more

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We were going to come to Wetzel's pretzels for a plain pretzel, but they were out because it was national pretzel day. The manager asked us to stand in a special line and wait 15 minutes and we did that and we got a free pretzel. I appreciate the good communication of the staff there and the pretzel is delicious. read more

Long overdue but Wetzel's Pretzels never fails to hit the spot. If you're a fan of soft, warm pretzels, it's hard to go wrong with their menu. Personally, the Wetzel's Bitz, especially the unsalted ones and almond, have a special place in my heart. There's something nostalgic about it. If you're looking for something that reminds you of the little joys in life, Wetzel's Pretzel is it. read more

Undercooked, partially raw pretzels is not a way to keep customers coming back. I ordered a plain regular pretzel and Wetzel bites. The plain pretzel tasted doughy, so I spit out part of it and then examined the whole pretzel to see that parts of it were RAW. Ugh. I didn't discover this until we had left and there's a chance I ate some of it... The Wetzel bites, however, were cooked through thankfully as we had eaten some of those at the mall. Customer service was ok. Not the friendliest and very abrupt, but kind of expected. But I really hope that something is done for food safety reasons as raw dough can make you sick. First time coming here in years and it will be my last. read more

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Came here and asked if they give a free item for my childs birthday, and the older lady behind the counter says I have to download the app 1st. So I did, and it took a while to download and sign up. All this for her to tell me no. I thought that was messed up to have me go through all of that for nothing. All of their food looked very burned anyway, unfortunately. read more

Me encanta el servicio que ofrecen siempre con una actitud positiva. La comida nunca está fría

Every time I go and buy from them, always have the perfect costumer service!! They are always smiling.

Wetzel's Pretzels holds a special place in my heart, and for good reason--you're either Team Wetzel's or Team Auntie Anne's, and I'm firmly in the Wetzel's camp. They simply do pretzels better, using fresher ingredients and offering real cheddar cheese dipping sauce that beats the fake stuff any day. When I was younger, I didn't care much which pretzel spot I visited, as long as I got my fix. But over time, I've become a bit of a soft pretzel connoisseur, and now I won't settle for anything less than Wetzel's. Recently, I visited the Stoneridge mall location and found a line that was well-deserved. Patience paid off when I ordered their basic pretzel, which, in my opinion, needs no embellishments. Fresh out of the oven, it was slightly undercooked, likely because they continue to bake on a warming shelf, but it still scored a solid 10/10 for flavor. Wetzel's is my go-to pretzel place, and I haven't found anyone who can do it better. There's just nothing like enjoying a nice hot pretzel while you roam through the mall. If you're a pretzel enthusiast like me, Wetzel's Pretzels is where it's at. read more

I enjoy the Wetzel hotdog until today. The employee serving me left her plastic gloves on while handling the case. Another employee came in from the back eating something with his gloves on. Poor hygenic practices. read more

I met two workers that made my experience really enjoyable. The energy they had was amazing, recommended me good flavors and were very patient i think their names were ashley and the guy with the rat tail annek. read more

We have been going to this Wetzel's for years and always enjoy their delicious variety of pretzels. But, the best thing may actually be Eduardo and the rest of the terrific staff there. They are always so friendly and welcoming. read more

Best dog bitz ever had great service Linda the manager is so nice great customer service read more

Wetzel's Pretzels - Always hot and fresh - Pretzels Near Me - Pleasanton, California

Friendly staff. Appreciate the great pretzels. Eduardo and staff very friendly. Thanks you

I've been coming to this location for a few years, and it never disappoints, as it's one of the better mantained in the area, as well as the cleanest and the friendliest staff. On my last visit Linda made our experiece such a delight, as my nieces and nephew were taking forever on deciding what to get, yet she made it easier by suggesting, and making them feel comfortable ordering, making us feel welcomed with her sweet smile and outstanding customer service. The Jalapeño cheese dog is my favorite! The kids loved their pizza bitz and dog bites... Highly recommended! Kudos to her and her and her coworkers in this amazing location! Management must be extremely amazing here, because it shows. Keep up the good work! read more

Service is fast and great. Eduardo the manager gives great customer service and theirs food is delicious. From GNC Store Manager read more

Eduardo Barajas. Is an excellent manager at this place. Always happy, good food, and the ambient is always happy. read more

this is the best Wetzels pretzels ever. They made my pretzel, so fresh, so buttery , and they were on time with the best customer service. EVER. read more

The pretzels was on point can't lie best wetzel pretzels I've had in a long time. On time to make the pretzels too hot and fresh kinda like little Ceasar's read more

fresh pretzels always. I can't eat meat and always request to prepare my pretzel without touching any meat like pepperoni or sausage. I like it very much when Linda or Edwardo get my order , they make sure I get my pretzels how it needs to be made. staff there are always in a good mood and I appreciate it very much the great customer service I get from this store. By the way it appears to say this location is closed but is not. It's actually open. read more

Wetzel's Pretzels - Pretzels Near Me - Pleasanton, California

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The food is great and always hot fresh tasting. And the customer service is on point and always friendly

Great job great service always hot and fresh definitely have to comeback to this place every time i show up at the mall

Great service I ask for a freshly baked pretzel they make it on the spot for me no questions ask staff friendly and willing to help

The service was quick and the staff was friendly, I have been visiting this place for many years and always has a very good service.

The food at this spot was great really enjoyed the atmosphere small business trying to focus to up n coming.

we came and the customer service was friendly , everyone was super welcoming and we were in and out

I went to visit the mall today and stopped by for a pretzel, I met Eddy, an awesome guy who was very helpful and offered some great recommendations for me to try. He was very kind and patient and definitely one of the best employees i have seen in a while. The food was delicious and I will definitely be returning, you have earned yourself a loyol customer, thankyou! read more

Very nice and friendly workers, the pretzels are always amazing my favorite the cinnamon bitz are delicious and I enjoy the atmosphere it's extremely welcoming. read more

I went to this location on Tuesday September 24 2024 and had pretzel bits they were very tasty the cinnamon ones. Mary Lou the cashier who rang me up was fast efficient and friendly she did a great job keep up the great work. This location is in good spot right as you walk out of women's Macys. The pretzel bits hit the spot and I will go here again when I'm in the mall again read more

They smell amazing and are so enticing as you walk by. I broke down and stopped for a pizza pretzel with pepperoni. It looked good but I think it had been made hours before hand so it wasn't as ftesh as should be and some parts were dry. Its tasted good for the most part but for sure could be better. The strawberry lemonade same story. Probably I will stick to the mini hot dog pretzels-those are always good. read more

Wetzel's Pretzels - Pretzel pizza - Pretzels Near Me - Pleasanton, California

Price gouging at this location compared to others in area. $9.49 for a Mango Boba Frozen Lemonade, $8.99 for Wetzel's Bitz and $1.99 for dip. Do not frequent this location until they lower their prices commensurate with other franchises in the area (already up due to inflation). read more

Was very busy today but everyone was handled efficiently I was really impressed with the friendliness of the person who took my order which is something rare now. read more

"Mouthwatering pastries that melt in your mouth, leaving you craving more. A must-try for any pastry enthusiast!"