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    Wetzel's Pretzels

    2.6 (7 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 2 months ago

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    A screenshot of what the coupon looks like. No language around what kind of pretzel you get & that the coupon had to be used within a week.

    DO NOT GO HERE! The sales woman, Nicole R., who is usually serving customers at this location is so rude and disrespectful in person and over the phone. It all started when I came in this location to buy a pretzel because I was shopping next door at Macy's. She told me to download the Wetzel app and after the first purchase, I will be able to redeem my coupon for a free pretzel. I did download the Wetzel app & she gave me the coupon. Today, I went to redeem my coupon for the free pretzel. She first said I had to redeem it within a week and I told her that it doesn't state that on the coupon (no expiration date). Then she said the free pretzel coupon is loaded in the app which it wasn't. Next she didn't want to give me one at all. I asked for her to call her manager. She did and her manager told her to give me a pretzel. I asked for the jalapeño one and I paid for the cheese dipping. When I got in my car & checked the pretzel, it was a plain one. So I had to drive around to go back inside to ask her why she gave me a plain one if I asked her for the jalapeño one. She responded that's the free one with an attitude. I asked her why didn't she tell me that when I asked her for the jalapeño one. No response from her. By then I was pretty upset to be treated rudely, wasting time driving back, and false advertisement (see attached picture) to persuade customers to download & buy the first purchase. I called her store to ask for the manager. She hanged up on me when I asked for her name and to speak to her manager again. When I called this # (415) 658-7227 multiple times, she didn't pick up. I luckily got a printed receipt and noticed that her name was on it. Nicole R. After all that trouble, to top it off, the original pretzel I received was burnt and tasted stale. I'm writing this review because it's more than just getting a free pretzel, it's about being treated with respect and kindness. I can choose which stores to spend my money and this store will lose a customer. Also, I don't like how I was lied to about downloading the Wetzel app and the unpleasant and stressful ordeal I experienced. The coupon for the free pretzel is very misleading. It should state the expiration date and what kind of pretzel so people are aware of the conditions. I highly DO NOT recommend this Wetzel Pretzel store location on 170 O'Farrell Street, San Francisco next to Macy's.

    Inside Macy's Basement

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    9 months ago

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    1 year ago

    Store was NOT open during the reported hours. was looking forward to pretzels all week just to be disappointed.

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    Suppenküche

    Suppenküche

    4.1
    (3.4k reviews)
    1.3 mi
    $$
    Locally owned & operated
    Family-owned & operated

    I happen to be at the restaurant's 33rd anniversary dine out experience. They've been at the same…read morespot since 1993. I remember going there a couple of times and the setting is timeless - the only thing new is post covid-19 are the outdoor parklets for outdoor dining. The vibe is great, a feel of being transported to a neighborhood German bar restaurant, somewhere in Bavaria if you dined in. The staff is friendly, efficient, and knowledgeable of all the great dishes that is truly German. I ended up having sausages and fries with my draft fruh Kolsch beer. Congrats to the owners for another successful year in business! Danke!

    Suppenküche is a fantastic German bierstube pouring a wide range of classic brews, all perfectly…read moresuited to the hearty, comforting food coming out of the kitchen. The atmosphere is exactly what you want from a place like this as it is lively but not loud, cozy but not cramped, and always buzzing with good energy, from the staff through to most of the patrons on any given night. The menu is a greatest-hits tour of German comfort food. The deviled eggs are a must to start your meal and the wienerschnitzel is my personal go‑to as it is crispy, moist, and so flavorful every time I've had it. The jägerschnitzel is another standout if you are feeling something a little lighter and saucier as it rich and savory in all the right ways, and the sausages are always banging and perfect alongside a big stein of beer. It's the kind of food that feels made for long conversations and slow sipping. What really elevates Suppenküche, though, is the people. The staff are super friendly and clearly know their stuff, always ready with a beer recommendation or a menu suggestion and the patrons tend to match that vibe; if you end up at the bar or sharing a table, which is pretty common if you come with a small group, you're likely to find yourself chatting with someone new before long. There's honestly no better way to make new friends in SF than bonding over schnitzel and a great German beer at Suppenküche.

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    Wetzel's Pretzels - pretzels - Updated June 2026

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