Overpriced junk food. They dont even have garlic or parmesean. Lines are too long. Staff is way too busy.

Oaks Mall location review. We have gotten the pretzel bites, lemonade and original pretzel. The original is buttery and salty, and tastes fresh each time, whether it is in the middle of the afternoon or for dinner. The bites are a little pricy but you get a lot, a bag is good to share! The staff has been quick and friendly each time. We just wish their were a few chairs to sit nearby! We will visit again and again! read more

Wetzel's Pretzels - a bag of wetzel's pretzels - Pretzels Near Me - Thousand Oaks, California

It's Labor Day and the Oaks Mall is opened and booming today. Personally, I don't care for these pretzels because they are over-the-top greasy, but my granddaughter loves them. Called at 5:00 PM to make sure they are open and accepting pickup orders but the phone just rang and rang and rang. No answer, no message, no anything. Website also doesn't mention anything about different hours on Labor Day. So, do I get dressed and take my chances or just tell my granddaughter they're closed. Not sure. I think this is an irresponsible way to run a business and it frustrates me. read more

Went to buy some pretzels today 4/15/25 around 10:30 am and the girl working there informed me they open at 11. Please update your hours on Yelp as it states you open at 10 am. Total waste of a trip there. Other people walked up behind me trying to purchase items and they were turned away also. read more

This mall mainstay is a great place to grab some buttery carbs to fuel your shopping adventure. Service is quick and friendly, and the pretzels are baked fresh. They also have a variety of flavors and dipping sauces. We like the pretzel bites- portions are generous, so we freeze any leftovers and reheat in the oven. read more

Pretzels make any day a better day! Wetzel's make it an extra amazing day! There are two shops at the Oaks, one downstairs outside and one near Lush upstairs and inside. This downstairs locations is usually less crowded. While a classic pretzel may be your fave, my family loves the bitz in a bag, no salt and the pizza bitz. They are both about $5 and delicious. They are easy to carry and share as you pursue the mall. The staff are pleasant. We always have a pleasant experience that is efficient and customer focused. So, what are you waiting for? Buttery pretzels await! They are open consistent with mall hours. read more

I was at the mall and needed some lunch so I stopped at Wetzel's Pretzels and got a "cheese dog" and an almond crunch pretzel. The cheese dog is a big, tender juicy hot dog wrapped in pretzel dough and then dusted with parmesan cheese. It was very good if you like this sort of thing. I'm not really a hotdog fan but wanted some protein and this was a very well made dog. It's made ahead of time and sits under a lamp but mine did not seem worse for that - still juicy and tasty. Zero spicy on a scale of 0 to 10. I decided to try the almond crunch pretzel instead of my go-to cinnamon and boy am I glad I did. It was the BOMB! The butter and sugar and almonds all come together SO amazingly. It's sweet and soft and fantastic. I would get it again in a heartbeat. When the nice lady behind the counter asked me if I wanted a drink I almost said yes, but then saw that they have Pepsi instead of Coke so I said no. :( Total for cheese dog and almond pretzel was about $9. Seemed a little high but I'm definitely full! read more

Wetzel's Pretzels - Storefront - Pretzels Near Me - Thousand Oaks, California

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wow! deeeeee-lish! the man serving me was sooo kind and nice. i got bitz salted. oh my wow! have not stopped here since 1993, but they have grown up! pepperoni, jalapeños, and my fav, just butter? and salt. makes me wanna drive to the mall for a snack! read more

This Wetzel's is the one located on the outside of the mall across from the Paw Works. They have a few tables right outside and if the weather is nice i prefer this location. I only like to get the pretzel dog when they first open and the dog is fresh. The same with the pepperoni jalapeño pretzel. They were both nice and freshly baked and delicious. i had the pretzel dog with jalapeños and cheese baked right in. We had the regular lemonade and it was delicious as well. read more

Wetzel's Pretzels - Pretzel dog - Pretzels Near Me - Thousand Oaks, California

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This is the Wetzel's Pretzels that is located inside the mall. Sometimes it gets crowded, but usually the line moves fast. The employees are nice and friendly. The area is a counter only, but it is always kept clean and stocked with straws and napkins. The pretzels are really good. They have several varieties to choose from including plain, salted, pepperoni, and jalapeno among others. I particularly enjoy the Pretzel Bitz. The pretzels at this location are always fresh and the cheese sauce is kept warm. They offer sodas and lemonade, regular or frozen. It is conveniently located upstairs near the escalator. They have tables located just beyond the store in the mall area that you can sit at to eat your goodies! 22/100 read more

Was met with hostility when asked if I could replace a pretzel. Absolutely the worst experience I've had getting a pretzel.

This is the best wetzels , lines are always moving they do a great job and I really like the staff , Tommy is the best really works hard and friendly. read more

Kind of silly--all wetzel pretzels are basically the same but--if you want a pretzel just walk inside and go to the wetzel pretzel on the 2nd floor. we got a wetzel dog here and the dough was RAW--went back and they gave me a new one. The new one was even more raw :( read more

Very bad quality and I never buy anything there The keep the pretzels for long time Poor management and low quality read more

Where do I start, DONT sell old pretzels the next day. My kids and I shared a pepperoni pretzel and ALL got food poisoning. Thanks to your pretzel my son projectile vomited all over my car... super fun cleaning vomit in a parking lot when i started to feel like crap too. I don't know what food violations your breaking but it has to be a few. Luckily I don't have to take my 1 year old to the ER for dehydration. read more

It feels kinda silly reviewing Wetzel's Pretzels but the people that work at this one are soooo nice! They remember me because I work across the hall and they always give me a mall employee discount! The Pretzels are always fresh and they never mind giving samples! read more

I have to wait 20 minutes for a simple pepperoni jalapeño pretzel because someone didn't tuck my order right.. she even told me that I have to wait if I want it.. I never get a sorry from her, the worst of all it's that she try to fix her mistake with something I didn't want.. Ridicules read more

Employees are Okay. Asked for my Wetzel Bits to be done a certain way and they said they couldn't. Super disappointed with their services when other locations make my bitz the way I want read more

Nothing special but a great place for a quick bite. They don't have a large menu but still have some decent items. The pricing is okay could be cheaper. The staff have been nice every time I go. They do not accept Apple Pay. read more

I was with some of my friends and asked for three cups of water. The employee looked upset. She gave us one tiny cup of water and then walked away. Note, my friends and I are only 13 years old. read more

I love the Jalaroni and their cheese dip. I believe there's something in their ingredients that I'm allergic too as sometimes I get itchy after eating one of these bad boys which is why I only eat her every once and a while. read more

The two stars are for friendliness of the employes only. I ordered two bags of pretzel bites. Well some of the bites were old and stale. I didn't even want them because I wasn't sure which one were the fresh bites or the old ones. This place need to not be cheap and mix fresh with old. Just throw the old ones out. Nasty. read more

Love the pretzels here. Really nice service, and fast! And the pretzels are ssoooooo good.

Pretzels are always cold and overcooked making them hard to chew and just not that good. Also employees are rude about taking coupons.

Employees are super nice, even if they are busy the line will go down in a heart beat. Food fresh the times I have gone. Over all great experience ! read more