Baskin-Robbins for custom ice cream cakes is AMAZING! I won't go anywhere else, they are the absolute BEST! Customer service and the product and working with us to make it perfect every time. Thank you again to everyone at this store... SUPPORT LOCAL BUSINESS!! read more

Nothing like stopping at 31 Flavors after a satisfying meal. The shoppe on Karan Road was only minutes away and open till 10! The two kids working looked like they enjoyed it and happily served up tastes of the new flavors. I loved the new Coconut and teamed it with old favorites, pistachio and chocolate, for the perfect sundae; topped with warm chocolate fudge, marshmallow sauce, whipped cream and a cherry on top (what will they do when they ban whatever makes the cherry so red!) ! Janet went for the Janice Almond and Mint Chocolate Chip in a Sprinkle cone! Now we should walk home!! read more

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I went to the Baskin Robbin's on Avenue De.Arbolos and after waiting 20 minutes I tried to order a birthday cake for the next day and she said no she couldn't do it.. then I called the Baskin Robbin's on Thousand Oaks blvd and Shawn said YES ! He said because you called I will do it for you ! Shawn was a life saver and they are lucky to have him as an employee' ! The ice cream cake was a huge hit ! read more

Costumer service was impeccable! The ice cream was amazing (per usual) and the worker even assisted in a small funny prank with our friends. The setting although small was very nice and the overall atmosphere vibes were off the charts! Thank you Baskin Robbin's! read more

Baskin-Robbins - After our grub! - Ice Cream & Frozen Yogurt Near Me - Agoura, California

Most salient fact: 99.2% of the time they have Pink Bubblegum Ice Cream (hardly any other B&R can make this claim). How can anyone not give this place 5 stars? To start, the serve ice cream... 31 gosh darn flavours of it! The interior is nothing to write home (or even a Yelp review) about, and it could do with some updating, but you don't come for the ambiance, you come for delicious ice cream. Sure, it's not gourmet, but when it comes to ice cream you reach a point where making it "better" is pretty much gilding the lilly. Very friendly staff, reliable master ice cream cake makers, and they almost always have Pink Bubblegum. In short, this location serves up happiness in a cone (or cup). read more

Baskin-Robbins - The unassuming outside of what can only be described as a palace of joy. - Ice Cream & Frozen Yogurt Near Me - Agoura, California

Really great vanilla chocolate chip prepacked. Went there yesterday... I was in a rush and didn't want to deal with the supermarket. What sold me was how nice the clerk was! He was very quick, kind and accommodating! read more

This is wild ha I had never been to a baskin robins before wow I actually was shocked. I took my kids as a celebration for their last day of school and we were actually wow-ed. Maybe my assumptions/expectations were low but it was immaculate so clean. Very organized as well. They have a lot of flavors like three sections full so many we were overwhelmed (in a good way) and there were like 5 types of cones. Good toppings not like an exceptional offering but the basics got the job done. We loved all our flavors not a drop was left and they even had two non dairy flavors for us. I would actually def go back for special occasion. Staff nice and managed the chaos very well read more

Ordered a custom cake for my mom's birthday and it came out perfect -- exactly as I'd asked for. And the taste was absolutely amazing. Everyone from the ages of 3 to 73 said it was the best cake they've had. Great customer service too. read more

This is one of our favorite local spots to come. I'm not sure why reviews are so mixed, but it's an ice cream store with typical ice cream store service. If you love baskin Robbins flavors, you get them all here. They also have cakes and pints to purchase to take home. The store is clean, and in the two dozen times we have been here, the staff is always helpful and courteous. My kids are always happy campers when they get this treat! Their favorites are bubble gum flavor and wild and wreckless. My favorites are always peanut butter chocolate or jamoca (anything coffee flavored). read more

Baskin-Robbins - Bubble gum flavor - Ice Cream & Frozen Yogurt Near Me - Agoura, California

Mo and isabella were very sweet! we came in right before closing and they were super accommodating with my friends and i being so indecisive l! we were trying to be fast since they were almost closing but they were being super sweet! read more

Their ice cream is good but I've never felt inclined to leave a review until my experience last night. I went in to order a shake for my boyfriend who hasn't been feeling well. There was a pretty large group of kids in there and a couple of their parents, maybe 12 people total. I have anxiety and ended up feeling very overwhelmed and had to step out until they all left. I went back in and tried to keep my composure but started having a bit of a panic attack. Right as I was trying to order I started crying a little bit and I apologized. The young, dark haired girl working was very compassionate and kept asking me if I needed water or anything, and kept making sure I was okay. In a moment like that where I felt so helpless (and very embarrassed), her kindness made all the difference, so thank you! Also, I asked for his shake to be made on the thicker side and it turned out perfect. read more

Amazing Service! I was in a jam and had to get a last minute custom birthday cake for my son within 24 hours. I called the Thousand Oaks Baskin Robbins, and they were unhelpful. I called this Baskin Robbins, and not only was the gentleman on the phone kind enough to text me options of the cake, they were able to put a 24 hour turn around and get me the cake in time. Thank you! Moving forward, this location will be our go to for all bday parties! read more

This place does not have a fresh ice cream. I went in here a little over a week ago, and was greatly shocked to see that their freezer case on the left of the shop was covered in ice on the outside. This is like old frostbit ice. You can even see it from outside if you drive by in your car. That's absolutely unacceptable and most likely a health code violation. My bf worked at Carls Jr and told me that they had to clean the outside of their machines daily to prevent frost-bit ice like that from forming. To be honest, we both felt sick after eating just 1 scoop of ice cream each from here, both different flavors and to top it off, his cone was completely stale. read more

Fast service and really friendly staff. Emi helped us choose the perfect scoop, super delicious! Thanks for the great customer service, will definitely be back! read more

Baskin-Robbins - Wild sorbet - Ice Cream & Frozen Yogurt Near Me - Agoura, California

I love the ice cream cake roll for special occasions and their decorating is always spot on, distinctive and appropriate for any birthday or holiday. I've never had a bad experience with this, family run, establishment. read more

Great Customer Service today from Kayleigh ~ my apologies if Msp esp w/ with social distance & safety shield . Awesome Ice cream on a cone, take home carton , pops to Character Holiday & Birthday cakes !!! read more

I'm just a DoorDash driver, and didn't order anything from the shop, but I came in at like 9pm to pick an order up and some girl workin just abruptly tells me that I'm gonna have to wait a while, because they haven't started the order yet. Cool. I don't mind waiting, customers that walk in should be priority anyways. But once she told me, there were no customers that walked in, and the two girls working just disappeared into the back somewhere until someone else walked in. So I'm still waiting, maybe like 10/15 min now, and so I'm about to ask how much longer it'd take, but I hear the girl inside say "I'm gonna cancel the DoorDash order." Didn't seem like there was a reason to, but if there was I apologize. Would've appreciated some better service :) read more

I am going to step up and give this place 5 stars....you know why? Every day after school, this place gets filled with kids 5 to 18 and with all of the chaos, kids having melt downs or kids laughing and enjoying their ice cream....the management and staff at this location have ALWAYS been great. they stay calm, they get orders out as quick as they can...and they seem to have the patience of a saint. SO, with that said, lets get to the ice cream! If you are a regular, like my family has become on these hot days...we end up there mostly right after school. Yes, it is busy bot the ice cream is worth it. There are all the usual varieties you have at any other Baskin-Robbins chains, the ice cream cakes, the cones, cups and my favorite...the SHAKE. Ah yes, it is tasty! I get the Pralines & Cream with a little chocolate syrup mixed in. It is delightful, try it! My younger son usually gets the "Icing on the Cake" Shake...he loves it. It's a great way to cool down and sip on something yummy. So even though this is a busy time (between 2:30-3:30pm) maybe go a little later if you want it to be calmer...with less of a wait because right after school it is a super busy! But hey, good for the store-selfishly I want is to survive and thrive as I like my shakes... Just be patient and remember to always be respectful to the nice folks behind the counters. They are really working hard to keep everyone happy. Also, many young kids are there too-so I want to give props to the Agoura High Schoolers who go there...my experience, they are all really nice- and they don't get rowdy, I respect that so much. We know little ones can have melt downs...but most parents are really aware and and keep their kiddos from tantrums. It's a family place, and I like going to it. Sometimes there are longer wait times, but as I said, go after 4pm or in the afternoon if you want to beat the "busy times". Also, if there is a game at Agoura High School that evening...this is a hot spot for many after the game. Just be aware...and happy ice cream eating for all my Yelp friends! read more

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Gotta love an ice cream on a Saturday night after a long fun day with my kiddlettes! When asking if they want to end the night with a sweet treat, they always nominate "the ice cream store" aka our local Baskin-Robbins. They seem to always have high school students working here, which yes at times is a bit more difficult because they're socializing and now realizing you're standing right in front of them waiting to order (ahah), but I love how this local place hires high school students. I remember when I was is high school many of my friends worked here, so I appreciate that aspect and understand that high school students won't have the same customer service persona as an adult. The reason for one less star is because there is consistently dirty tables and chairs here; meaning ice cream smears. Yes the person prior should have cleaned up their mess, yet as a prior food industry employee I know we can't expect this and need to ensure the environment is clean for all customers. It appears that they need to wipe be more conscious about wiping down the tables more often, especially on busy Saturday nights when the customer load is higher. Instead of the chit chat I experienced while waiting to order, I would have been way more receptive if they were busy wiping down the dirty table and chairs my daughters and I proceeded to sit at next. But once again "teenagers." The ice cream is always in stock in all the amazing 31 flavors, they're happy to provide samples and cleanly scoop your ice cream (hate when it's all chunky and falling all over the place.) overall it's definitely our go to place for a treat, just work on the cleanliness of the shop and less chit chat when customers are standing waiting to order. read more

Went after 9pm last night. The place was empty. It was obvious we disrupted one of the 2 girls working, she was still engaged in phone activities, when we ordered. Although the selection of flavors is plentiful, recent service has dwindled. The owner is now relying on an electronically distracted young lady, WHY? read more

Baskin-Robbins - Phone on the counter, next to the cash register. The phone was handled and viewed between serving me and my husband. Boyfriend trouble? - Ice Cream & Frozen Yogurt Near Me - Agoura, California

Always gone to this location. It was about 10 minutes before they closed. The doors were locked and chairs were up. We knocked and They served us. I wound if the owner wants them to close early. It was odd. As my son was finishing his ice cream they ask us to leave. Like one minute after close. If you operate a business you should honor the hours posted. Just because you staff wants to rush out the door is not a reason to rush customers Two other people came it at the same time. All had the look on their face like "aren't you still open?" Well if I were the owner. I'd like to know read more

I came in with a bunch of kids. After they had their ice cream they were thirsty, so I asked for a few cups of water. They said they don't give cups of water. So I bought a bottle of water and asked for a few cups to split it up. They said no again. It's ridiculous that I could spend $30 here and they can't give me a few cups. Poor customer service. read more

I'm not absolutely positive, but I think the "no sugar added" ice cream gave me tremendous gas and diarrhea. I'm 90% sure. Has anyone else experienced this? No, I'm not lactose intolerant ... I eat regular ice cream fairly often but I've never had "no sugar added" ice cream, which was really really good, by the way. It just seems to me whenever they're not putting what they usually put in, instead they put in something else, like olestra. I'd go back to BR tomorrow, I just wouldn't order the no sugar added ... read more

UPDATE: I received a telephone message from the owner apologizing. I also received a message via yelp apologizing and explaining the process with door dash. I appreciated both efforts as one of the complaints and reasons for the initial one star review was customer service. I did not receive anything in return for updating my review, nor will I accept anything. It's important to me to contribute to the economy during this time. DO NOT ORDER from here during quarantine. I ordered 2 premium sundaes (charged $9 each) but they made us some dinky one scoop sundaes. This was to celebrate my daughters bday during quarantine. When I called, the guy kept telling me to call door dash even though door dash didn't make the order and there is only one kind of the item I ordered on the menu. When I asked for the guys name, he hung up on me. I called back and he hung up again. When I called the third time, he finally told me his name (Ivan). Clearly they don't care about their customers and have no training in customer service. He said he was the manager too. Anyway moral of the story - don't give them your business unless you're comfortable paying a ton of money for the wrong order and getting hung up on. Awful read more

You will love this place. It's so good and a great place for late night deserts. Enjoy!

The best customer service! I ordered an ice cream cake for my daughter's birthday and it was amazing. The owner, Jay, personally took care of the order and allowed me to customize inside and outside of the cake. He even texted me the day before to let me know that they deep froze the cake and will pack it on ice because I had a 30 minute drive back home. The cake was in perfect condition when it arrived home and it was delicious. Thank you Jay! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Agoura, California

We ordered a personalized photo cake for my daughter's birthday. The owner Jay was absolutely fabulous to deal with. He took his time to help me create the most beautiful cake, gave me plenty of choices for fonts and colors designs etc. and the best part was the cake! It tasted phenomenal. I will order again and again! Thank you! Gem of a business A plus ! read more

I work full time during the week but on the weekends I love to get ice cream to rewards myself for all of my hard work. I have been helped multiple times by a young women named Kylie. She is always very polite and helpful. I believe that she represents Baskin Robins very well. This store has great costumer service read more

This Baskin-Robbins has new ownership. The old owners were very nice, as is the new family. They have issued coupons and other daily discounts to get more customers, so you should go! The store is clean and the ice cream delicious. read more

I came in to pre pay for some mini ice cream cones. The nice employee said I could leave them there till the following day. When I arrived the following day the another young lady could not find them. Maybe it was bad miscommunication between them but I was forced to take sherbet ice cream to the kids rather than chocolate and vanilla. It was just a bummer because my daughter loves Chocolate #birthdayFail read more

Very happy with the birthday cake I ordered for my 2 year old grandson. Super cute and tasty! Everyone at the location was friendly and helpful. The cake designer listened to what I wanted and created the perfect cake! Thank you! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Agoura, California

Probably the worst baskin-robbins ever! They are always out of everything! I deliver for doordash and my customers end up having to cancel their order cause this BR never has any of the items they ordered. Once they didn't have lemonade, another time unicorn ice cream, and the other time chocolate chips--Can't believe they are so disorganized.. read more

We went to this Baskin Robbins on 2/12 about 6:30 to pick up an ice cream cake. We asked the clerk if he could write "happy birthday Brandon" on it. He said of course and disappeared in the back coming back with the cake with a misspelled word Braden. We asked him to fix it and he came back it was even worse! it looked like someone sat on the cake I told him we were not going to pay for that.... we were not happy with the writing. He said "what am I supposed to do I can't sell this cake". We told him we would happily buy a blank cake with no wording on it but he was trying to guilt us into buying this cake with the misspelled word because he couldn't use it for another customer. I'm sorry I am not going to buy a cake that was botched with the word misspelled and then try to fix so it's all smeared! we walked out and went to Vons to get an ice cream cake there Very disappointed in the customer service read more

I literally saw the two employees working tonight lock the door five minutes early, no problem.. the kids want to get out early but here's where they went WRONG. Two different families of 4+ came to the door knocking before 10pm asking to be let in and the girl with the bun and guy staffed completely ignored these families. Both families let angry because it was still before 10pm.. bad customer service considering it was before closing and it's covid-19 times.. you'd think they'd want job security and make $40 for the company within 5 minutes. read more

Asif and his amazing team are purveyors of outstanding customer service! I ordered a custom ice cream cake which turned out perfectly. Asif responded to my emails quickly and made sure my order was prepared on time. When I arrived to pick up my cake, he paid the tax, gave me a discount coupon which he applied to my order and gave me and my stepdaughter ice cream scoops on the house! I will continue to order from this store and recommend this Baskin Robbins for all of your ice cream related needs! Asif made me feel like a VIP! read more

The lady preparing my treat today was not wearing gloves. It's unacceptable. This is a food establishment, and you can't run a cash register and then prepare the food - in this case my ice cream cone, without wearing gloves. read more

The Agoura Baskin Robbins deserves 100 stars for customer service. They are so helpful and always go out of their way to ensure we get exactly what we want when ordering our kids birthday cakes. They really provide that small town friendly service and they are a very important part of the community. They have good ice cream too. :) read more

I went in to BR today to surprise the family with ice cream cones. I asked that they put them in cups with the cones on top because there was no way I could drive holding four double scoop cones. The gal says ok no problem. Then another lady working there tells me I have to pay extra for a cup and a cone. I asked for something to hold the cones then as there was no way I could drive. She said they don't have them. In a nutshell the price per cone if you can't hold four cones and drive is 25 cents more a cone. Oh and she told me the mark up was fine because I was still paying less than the regular posted price because apparently today they were running a special. How does that make me feel better about what happened and what about when there is no special going on. Why should A person be required to pay more for a cone because the store won't provide carriers? My family ended up with no cones because I refused to pay a surcharge for something clearly needed to be able to bring their product home. Another company with subpar customer service and disengaged and rude employees who justify add on fees with absurd reasoning. read more

Peanut butter chocolate. That is all. I have never tried another flavor here in my entire lifetime. I know. It's pathetic BUT their chocolate ice cream is so tasty. Then add fresh ribbons of peanut butter throughout? UGH. Heaven. read more

We've been coming to this Baskin-Robins location for years, and the employees there are always very sweet and respectful. The ice cream is always perfect too! read more