If there was a zero rating, this location would receive it. Today, we spent over an HOUR in the drive-thru line. When we got to the window, there was not apology for the wait. Nothing. Cars in the line around us were trying to get out as well. No one at this location cares AT ALL about customer service. Do. Not. Go. Here. read more

45 minute wait in line, unacceptable. Low level of customer service . Very disappointed!

I'm appalled at my food from this establishment. If I could rate it 0 stars I would. I ordered a Honey BBQ Chicken Strip Sandwich meal with NO HBBQ, which is my go-to at this place. Not only did I not receive my sandwich with honey bbq but the chicken tenders on the sandwich came out dry as ever! I'm not going to lie, I only recently moved out here but after this experience, I will now be driving back to Allen for my Whataburger, what an inconvenience! read more

Very very slow. Also wish they would actually serve breakfast and shakes at night after 11..

I'm currently typing this at 1:04am. I sent my boyfriend to get food for me at exactly midnight. We are current with Howe so from our area currently it takes 13 minutes to get there. So that's about 12:13. He drove around a bit to do his thing, cool whatever. He pulls in the drive-thru AROUND (now i'm not being exact like i was before) 12:30. They took the order, he paid, and was sent on his way to retrieve the food. Give or take 3-5 minutes for the cashier to give him his card back after processing blah blah blah, it's about 12:35-12:40 by the time he's sent on his way. HE IS STILL IN LINE CURRENTLY AS I AM TYPING THIS. Not sure if there's a staffing problem but seems to me like y'all need to get this night shift scenario under control. i'll be a karen for a night. ‍ read more

This place sucks. The end!! The drive thru takes forever and it's not even easier to order through the online app. Don't waste your time. read more

Go here a lot, and almost every time they mess up my order. Don't know why I continue to go here, wish they could just get better. Working in a kitchen isn't hard. read more

Glad to see they have opened up to allow you to come in and pick up this week. Always a favorite. Best fries! Best burgers! Best smiles! Glad you are here in Anna - Thank you. read more

For some reason, myself and another person,, 3 times have experienced gut flushing from bad meat! The toilet doesn't stop flushing after eating at this new restaurant here in Anna, Texas. It's pretty bad. read more

Great food. However, customer service and waiting time needs tremendous improvement. Way too long of a wait, even for mobile orders. Also, our order is typically wrong, check the bag before you leave. read more

I stop here on my way back to Kansas City. Somehow they have communication problems. I order a bacon double only cheese and I get everything on it. Then they remake it incorrectly again. Drive past this one. Avoid it read more

Literally the worst experience Ive ever had at a whataburger. I sat in the drive thru line for a ridiculous amount of time, got onion rings that were A/C temp when Im pregnant and that can definitely be a health hazard. Have we ever taken a food handlers? Do we not know the temp danger zone? GROSS. Secondly, I go inside the place to get a replacement, only to find out there was another customer in there upset because half of his order was wrong, but then I get brought out the wrong size replacement. I paid for a specific size and ultimately wasted my time and money trying to eat here. How disappointing. Then I called the store and the smart alec on the phone said he "assumed it was a medium" like we arent all capable beings of reading a damn order ticket. I get that teenagers need jobs during the summer, but these kids lack common sense & customer service. Just close it down already. It's embarrassing to be a 1.5 star business when you're supposed to be the staple of Texas? I feel bad for anyone trying WB for the first time that went here. What a wasteful experience. read more

I guess since I'm stuck in this line I will leave a review because no one wants to back up and let me out. I've been in this line near 30 minutes now. There weren't many cars in the drive thru. Yet I've have wasted about 8 or 9 miles in gas just by sitting here and I'm still not at the window. This is the worst "fast" food restaurant spot when I comes to customer service ever in history of fast food. Whoever runs this place needs Chic-fil-A training. FYI....it's now been an actual 30 minutes and there's still the same 4 cars in front of me. read more

I don't write reviews but I am today. HORRIBLE experience today 12/27/2020. I waited in the drive up for over 15 minutes while watching them take 3 orders In the other line. This location always takes forever. Would not recommend going here and I will drive an extra 15 minutes to mckinney if I'm looking for Whataburger again. Very sad. Wish I could leave 0 star review read more

Ordered 2 number 1's took over 30 minutes to get the burgers. 10 people in the store. Unacceptable! Get it right Whataburger. If you don't care about service, than we'll stop caring about dining here. read more

Service is poor. Cashier didn't give me a receipt after I stated 'yes I want my receipt.' After waiting for a few minutes he told me the machine ran out of paper. I pulled up to the next window. Checked my order and my fries were dumped over in my bag and I asked for regular ranch. They gave my fat-free ranch, I asked them for regular ranch a second time. They argued with me stating I had fat-free already.... I had to repeat myself several times to them stating I wanted regular ranch... again after waiting for several minutes because they had to go 'check.' they stated they didn't have any ranch. Very irritated with the service and disrespect of the employees in the drive through. read more

Horrible wait time, Should not have to wait 30 minutes for a burger. Went inside thinking it would be faster than curbside pick up, was definitely wrong. There's a ton of people in the back don't understand why it takes so long, and by the time I get my food the fries are cold. Terrible service. read more

One would think that after months of watching the coordination, timing, and perfection coming out of the #1 chicken establishment across the parking lot, and then comparing that to their own pathetic attempt at operating a restaurant, leadership would have the strategic vision to implement much needed performance and quality improvements. Over eight times, I've tested this theory, and each one proves to be a lesson in futility. If you're a manager here, or even the franchise owner, you should just give up at life; you're never going to catch on. read more

This Whataburger is a disaster. I have been twice now. I ordered through curbside pickup both times, and each time I waited outside for over 20 minutes before going in to get my food. There are always other frustrated customers. I thought the first time might be a fluke, but I'm done notes that I have had the exact same experience twice. read more

There's far too much stuff wrong with this one specific Whataburger; and all of the problems can be laid upon the staff. Been here multiple times and the food was decent, wasn't as good as the other places, but still good. But we've gotten our orders wrong, our orders cold, our orders without the fries or missing some other major component. The staff is good enough to recognize their wrong-doings, so I'm hoping they'll get out of these habits in the future. Also, a word of advice, have someone stay at the cash register at all times. Doesn't look too good when a bunch of people come in and there is no one to serve customers. read more

This location needs new management. Their service is the worst, orders are always wrong, and the wait times are ridiculous. The employees at this location are ALWAYS so rude and emotionless. If you hate your job that much then why work there? I'll drive the extra 15mins and never visit this location again. read more

When we when there it took 30+ minutes and the tea tasted like coffee because they brewed it in the same brewer

This location is awful!!! I preordered my food and still waited 25 mins to get my order! Clearly there management system is not working! They need to replace something or somebody! read more

We have been to this new Whataburger twice now and we have had issues with our order both times. Each visit was a month apart and both were curbside delivery. I ordered both times in my app. The first time, we got the avocado bacon grilled chicken sandwich. It was soggy and was missing the bacon on both sandwiches. We also did not get our order of onion rings. The second time, we used a buy one get one coupon for a Whataburger. Again, ordered on the app, and both burgers were ordered different. The first burger was ordered with everything and jalapeños & cheese were added. The second burger was with no tomatoes, onions or pickles and cheese and creamy jalapeño ranch added. The first burger was correct but the second was not. It had jalapeños instead of the creamy jalapeño ranch sauce. The lettuce was completely limp & both burgers were soggy. The fries were also old and cold. I requested spicy ketchup on the app but that was also missing from our order. We live 1.5 miles away so no excuse for soggy food. We will not be going back to this Whataburger again but will instead stick to the Chic Fil a next door which has excellent food. read more

Terrible service. There were 3 cars in line and we waited 15 minutes for our food. The girls serving the outside line couldn't separate long enough to do their job. When they FINALLY handed us our food they walked away laughing bc they couldn't remember which car got which order! Thank Goodness we have Chick-Fil-A next door. We will NOT be back and from the looks of their reviews, not many will. read more

Sat in line for over 10 minutes, but it was around lunchtime, so that was to be expected. The lady took my order wrong, I corrected in with the lady that took my payment and they still forgot to give me my extra fry! After waiting so long, the kid was hungry and I had to pee, so I just left. Maybe we'll try ordering through the app next time. read more

Long wait in the line and our food was cold. Very disorganized. No condiments were offered. The girl had to go back inside again to get our change. Will never stop here again. Overpriced and underserved. read more

Took 40 minutes to get my food When dining in. This was the second time I visited this location as we just moved here in October. The first time our wait was 30-40 minutes for two burgers. Won't go back to this location every again. Customer service is not good and manager is just on his phone most of the time. read more

Bad management, i did my orther and took 25 minutesto get it, i asked grill onions on imy 3 burgers and none had it , i went back to get money from why i payed (grill onions only) and manager told me me she wrapped burgers herself and i told her that i was going to showed her that it was not onions on it , she did not even apologize from mistake , that happened on Friday at 12 I couldn't get her name, to report her, workers are perfect but manager is bad , this location needs new manager read more

if you want fast food don't go to whataburger 30-45 minutes if they are not busy. Besides the long wait your food will be cold. For a hamburger fast and hot go to Carls JR, Mcdonalds or Sonic in Anna TX read more

I saw all of the other reviews... many were older so I decided to give an update. I went through the drive-in today, approximately 2:00 pm.. HORRIBLE EXPERIENCE!! I looked around me and could see the other folks in line were pretty frustrated too. Fortunately I wasn't in a hurry because I was waiting at least 30 to 40 minutes. To top it off, I ordered two chocolate shakes. One was double cupped and white on top. I asked if they were both chocolate, answer "yes". I was anxious to leave so didn't look until I got home. Turns out the person preparing the shake puncture the styrofoam cup probably attempting to mix it, it wasn't mixed, they just inserted the mess into another cup and delivered it to me. Note: the people there are working really hard. This is a leadership problem, and lack of proper training. If you want GREAT service and excellent food, just go next door to Chick-Fil-A. read more

Absolutely horrible. 45 minutes in line and got the wrong food. This is pretty common at the this location.

Wish a 0 star rating was possible. This is the second time that we've gotten an order that was completely wrong. Had some faith that it was right because the order was read off to us correctly, but somehow all the food in the bag was completely different and incorrect. You'd think after being in the drive thru for over 40 minutes, it would be right, but not here. Never again! read more

The worst Whataburger I've ever been to. Waited 20 mins in the drive thru for a cold burger. Terrible

I constantly have problems with my order at this location but tonight was just too much. ALL of 4 sandwiches were wrong (like couldn't eat wrong). Tried to call but because of the time no one answered. It sucks bc unless I want to drive to McKinney I have to endure the hellos wait and gamble that the order is correct and if not wait while it's made again. So annoying. If I could do zero stars I would. read more

Absolutely terrible customer service. Curbside pickup is a joke . They brought my drinks out to my car and said they would be back shortly with my food. 25 min later I walked in and said I had been waiting for 25 min and showed the time on my app. Manager came out and didn't even ask what happened just told me to call customer service for a refund. I love Whataburger but I won't be going back to the one in Anna read more

I have been through the drive through at the Anna location 5 times since opening. Usually I order 2 meals with no extras. The "fastest" time it took to get from placing the order to receiving the food was 22min. The longest was today 1/28 42 minutes. Seriously? This doesn't include the 5-10 min in line before ordering. I can understand a bad day but this is chronic. I have asked several time to see the manager but have been refused each time. They are obviously aware of the issue and it seems they just don't care. It will actually be faster to drive to Van Alstyne and back to Anna an extra 10 miles each way. I will be reaching out to Whataburger corporate next. I can't believe this is ok with them. How do I choose less than 1 star? read more

Honestly slowest I've ever seen. I can understand opening and at first being slow but 4th time being here and it has just gotten worse. Given it multiple times still horrible. read more

I am honestly usually a very patient person and it takes me a lot to want to go write a review because I usually just understand people make mistakes. However this is literally the worst establishment I have ever been to with any company. I had an experience on Sunday and wasn't going to write a review even though I had to wait outside 20 minutes after the time that I was told my order would be ready. Then today I decided to go through the drive thru so that I could avoid that mess and just get my food. I just ordered a grilled chicken sandwich with an extra filet and the sauce on the side, which I thought was very simple. They took forever to bring my food out and when they finally did they gave me a crispy chicken sandwich (should've been grilled), no extra filet, and sauce on the sandwich. So then I had to wave at the worker to come back to let them know they got it completely wrong. So I gave her the receipt and she went back in. Then she came back and said that they wanted to take the wrong sandwich back, which I had already opened and touched. Why on earth would they want it back when they can't use it and it'll have to go into the trash anyway?!? The least they could do is let me keep it for wasting my time and getting my order wrong. Then they brought my food out again with a grilled sandwich but no extra filet and sauce on my sandwich AGAIN! So I had to wave them down again after it already being over 30 minutes of me being parked to the side waiting for my food. At that point I asked if there is anything they could do for wasting so much of my time like maybe giving me my meal for free or a gift card or something and they just gave me a small pie which I did not want. So then they finally bring out the extra filet and the sauce is still on my sandwich but I'm just ready to leave after being there for over 45 minutes. I literally don't understand how they could get my simple order so wrong, take back my already opened sandwich for no reason, and still offer me no compensation for lost time and the extreme inconvenience. Just terrible service. I really would expect more from Whataburger. This location is a shame to Texas!! read more

Wish I could give 0 stars...This is the worst Whataburger I've ever been to. Unless you have an hour to spare to wait in the drive thru, do not come here. Food sucks a$$ too. read more