Third day ever in Dallas and had to try! So, ordered the original and for a burger it's pretty big. We went inside and sat down, they bring food to you, it doesn't take long, they weren't busy. A young girl took the order and let us know we were too late for breakfast, so breakfast is not all day. What I like about the burger is it's not very salty at all. And minimal fat as it was not juicy either. The patties are very uniform so guess they come frozen. No big deal. They use mustard and ketchup no special sauce and the other basics tomatoes lettuce onion and pickle all fresh, all in all not bad. The bun is plain no sesame seeds. We also got the chicken strips, they were moist inside and deliciously crunchy outside, pretty good! We also ordered the cinnamon rolls which were average good, drenched in icing so very very sweet. It's not chewy but cake like, tried the strawberry hibiscus it was mega sweet, too sweet! The place was clean, all in all a good experience! read more

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1st time coming here from Washington state. Jr burger added mayo and the pickles were my favorite part. Fries were good. Service was om point! read more

Whataburger - The Jr. Added mayo, the pickles we're crispy! Good fries. - Burgers Near Me - Grand Prairie, Texas

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Again online orders wrong. Every darn time. A higher up needs to go there and retrain employees to do their jobs right. Wish there was lower then 1 star. read more

Waited about 15 minutes and not even a greeting. No one was in the front. No one came out simply a sad place. I walked out. read more

Whataburger - Waited about 15 minutes and not even a greeting. No one was in the front. No one came out simply a sad place. I walked out. - Burgers Near Me - Grand Prairie, Texas

Count me as another that wishes they could give 0 stars. I picked up dinner from this location Sunday (10/8) and have been trying to get over food poisoning since then. I've missed 3 days of work. The food they served was contaminated which means this place is not sanitary which is also means this place is disgusting. I can't be the only person that has gotten sick from the food served here - but probably the only person that will report it. Judging from the other negative reviews this location has received, I doubt anything will be done. Stay away from this place! read more

Happy customers Outstanding and amazing such great customer service! Clean and fast place to stop by! read more

Whataburger - A clean and amazing restaurant - Burgers Near Me - Grand Prairie, Texas

I had a terrible experience at Whataburger. The girl that took my order there (I believe her nametag said Jessie or something) was super rude and had the worst customer service I've ever seen. Her attitude was awful and made the whole visit a nightmare. Definitely not coming back if this is how they treat customers. read more

Service was good, however they were out of all ketchup & didn't have any buns besides brioche buns. Still good though I guess someone just messed up on inventory. Otherwise super good!!! read more

We were actually quite disappointed by our visit here. We're from out of state, and several people told us we had to visit Whataburger. When we went in, we told the employees that it was our first time and asked what they recommended. There was a guy who was being trained, and a girl training him... they were both young and not very professional, possibly even flirting with each other a bit. They seemed to disagree on what to recommend, but eventually it was concluded that we should get something on the all-time favorites board, so we ordered a bbq bacon bur6oger. We were expecting something a bit nicer quality...but honestly, it just looked like a slightly bigger McDonalds burger, and tasted similar. It had cost about $6.50, which is way more than I would usually spend on a burger, and the sign said it was more than 1000 calories, so I felt like I had wasted both money and calories at the end. When we left, we noticed that there was a burger called the Whataburger, and we realized we probably should have just had that for the proper experience. read more

Worst visit to Whataburger ever !!! Order honey bbq chicken strip sandwich meal inside ...sub honey butter and sub large bun instead of Texas toast and after I ordered double checked with Anelisa A. To see that there was a large bun and not Texas toast. Pretty simple doesnt take a genius ! Got my meal and there was Texas toast not large bun so had them fix it and when she brought it back out to me my sandwich was smashed flat and then gave me no ketchup for my fries or asked if I wanted any, I had to ask for myself !!!! It may not be her fault cause she's not the person making it but to make sure that I'm getting the 9$ sandwich I ordered she needs to be on top of it a little more !!! read more

Whataburger - My smashed flat honey butter chicken strip sandwich - Burgers Near Me - Grand Prairie, Texas

Location, Location, Location This place has a fantastic location! It is just outside the racetrack, the minor league baseball stadium and near the Verizon Theater. All of those places have food for sale, but often high priced and some are not very tasty. I am a Texan who grew up eating lots of hamburgers and not fond of poor quality burgers. Whataburger turns out great burgers that are full of quality from the source all the way through the cooking and wrapping process. With that said, my last trip here was to get a quality meal before a concert at the Verizon. A few weeks earlier, I paid $41 for a poor quality meal for 2 at the theater. This trip, it was $15.50 for 2 burger meals of excellent quality from Whataburger. It was a very wise decision. Better value, better food and significantly better taste. This will be my first stop from now on when going to these other venues. read more

Yall need to give kevin a raise man goes above and beyond with customer service he was very quick with the response and very kind whenever we asked for a correction on our order read more

Horrible service this manager has no f&(&)@ing clue what going on. Employees reeking of marijuana order and took 35 min for a sandwich and tenders! Horrible horrible DO NOT COME HERE EVEN IF YOUR DRUNK AT 2AM read more

Customer service is the worst here. No one is at the registers. Waited 5 minutes at the drive thru then decided to go inside. Been waiting for 5 additional minutes everyone seems to be huddled in the back. read more

Whataburger - a counter in a fast food restaurant - Burgers Near Me - Grand Prairie, Texas

Worst Whataburger I've been to shity service didn't get my fries and staff memebers are lazy unprofessional

While an a visit from Cali in the big state of Texas, decided to take a stab at this place. Gotta say thi solace has a real good burger for a fast food place. So i ordered the Jalapeño Burger. At first bite it was a decent burger. But as i continued to eat it and all the flavirs came together it became a great burger. Simple ingredients, juicy beef for great flavors. Thank Whataburger! read more

Best burger I ever ate from Whataburger really enjoyed it I ordered a sweet n spicy absolutely worth it and fast

Worst whataburger.. went up to the drive thru and the girl asks if we can wait then takes the next 4 cars in the next lane and skips us every time.. then we drive to the window and the girl Arely L was very very rude at the window as well as the girl handing me my food.. very slow place that doesnt care about there customers.. these people should not be working in customer service! read more

Gotta love Whataburger. It's a Texas icon. This Whataburger is all about location. It's at 30 and Beltline, near Lone Star Park and Verizon Theater. We got here at 11:00 pm and walked in to immediately order. Our order was delivered to the table and we got to eating. Employees were friendly. We were checked on during our meal by the manager. read more

The lady at the register was very kind. It's nice to see people who are still genuine and not just a rude employee

I use to work at Burger King for 2 years. Ex manager Assistant. Its sad to sit here and witness how employees don't care about customer service. 1employee says it out loud " I don't leave till 12am but im clocking out I don't care" the other 2 employees looking clueless at who's running cashier. Meanwhile there's a line wrapped around the drive thru. Needs new management and new employees. And actual manager that won't get ran over. read more

four people in the drive-through ahead of me takes me 45 minutes to get through the line

My husband and I ate at this Whataburger last Sunday and it was absolutely filthy....inside and out! Inside, there was trash on the floor including balls of hair. Outside, trash was all over the grounds. The only redeeming factor for me is that I found a $20 bill laying outside. Don't get me wrong....their meals are still great....my favorite is a Breakfast on a Bun. However....if their restaurant cleanliness is bad....how do I not know that their cleanliness around food any better??? don't know what happened to this restaurant....it is one of the newest in the area and at a pretty popular location!! I guess this is what happens when you go from being owned by a Texas family to a large investment company out of Chicago!!! Wished I had taken pictures!! read more

The service and food were the worst at the Beltline and 30 store next to QT. We drove 5 miles to pickup our online order and when we drove home, there was a burger missing as well as one of ehe burgers was made wrong. When we called we were told we had to bring all the food back so they could inspect it. So off we go driving another 5 miles back to the store with all the food. They didn't even inspect the food they had us return and found the burger that was missing in the back. They returned all the cold food to us as well as the missing cold burger they found in the back that had been sitting there this whole time. They refused to provide us with remade hot food so we drove back another 5 miles to try and heat up the CRAP!!!!! You know what cold fries heated up in a microwave taste like, CRAP! The other burger was never made right so I had to fix that myself and also tasted like CRAP! Never again will eat at this Whataburger again. We have been eating at Whataburger for years but have never received bad food like this and the service was probably the worst we received. Never go to this place. I would have rather had a refund but they refused that also. I wish I could give this place zero stars but that is not available. Manager needs to be fired or retrained on how to treat customers when his staff screws up. read more

Returned order that was incorrect, gave me half my order back and claim I never gave them a burger to correct THEN gets threatened to get beat by someone cause they're hungry what-a-night! read more

Waited at the drive thru after placing our order 30 min! Everyone seems to move in slow motion! No sense of urgency! With the time we were here might as well gone to a sit down restaurant. It's ridiculous that no one seems to know what they are doing or how to get orders out! Avoid this location read more

Ordered through the app and it made it so much easier to pick up! Just wanted to give a thank you to Monique who was super nice

I ordered through the app for delivery about 2 hours before I wanted my food to arrive at work. More than enough time. The delivery Time was placed between 8:55pm-9:05pm. At 9:10 I called them, was on the phone for about 4 minutes. A young girl answered and I asked about the status of my order. She asked me if it was for a "Jesse E." I said yes. A few seconds pass and she calls her coworker and the other coworker said my order wasn't received and I need to place the order. She passes the phone back to the first girl and I hear her whisper "what do I tell him" about 5 seconds go by and she hangs up the phone. read more

Man, what a train wreck! Upon arriving atleast 7 of their staff were on lunch. Talking and laughing loudly while the team leader ran the front. A new hire was in the corner doing some kind of training course on the computer which was playing loudly for everyone to hear. Not that we could over the loud staff on their lunch breaks. Very unprofessional environment. read more

Avoid this location!! I wish 0 stars was an available option. Walked in and waited in line for someone to get a refund for cold food. While waiting for our order, another group had to get new food because their order was cold. We never even got that chance because, after 20+ minutes of waiting, our food never came. Went to check and they forgot our order. The whole staff basically pretended like they'd never seen us before. Was able to get a refund from the manager but she refused to refund it back to my card saying it wasn't a thing that was possible. I repeat: it wasn't a thing that was possible. So, basically, this location is a very inconvenient ATM. What a joke. read more

well we normally don't have too many issues with this location however this time did us in. I ordered a jalapeño and cheese burger and my boyfriend ordered a patty melt with no onions. we get our order and go home which is about a 15 minute drive so we know it'll be cold but don't mind. however when we get home we get out our sandwiches to see that we received two patty melts- both with grilled onion. So not only did i not receive my burger, my boyfriend didn't even get on sandwich without onions. the receipt even says our order correct and how we wanted it. so disappointed, we tried calling to let them know to keep an eye on packing their orders but they will not pick up. whataburger gets really bad past midnight- would not recommend. do better. read more

I love the location of the Whataburger, but their customer service through Drive-Thru is terrible. They usually take forever to greet you when you approach the drive-thru speaker to place your order. Then they do not actively listen or acknowledge what you just said. They truly need Customer Service 101. read more

Do not stop here if you have somewhere to be or if you are in a hurry. The service is the worst. Poorly managed place. Food was served cold after 20 minutes. I only ordered 2 sandwiches. I will never stop at this location again and I suggest thinking twice if you are hungry. read more

no vengan aqui dure 1 hora y 30 minutos esperando en la linea y no podieron. hacer mi orden no pierdan su tiempo en venir aqui

Only place in town that charges for condiments. Had to use a cc for 38 cents. But I took home 50 things of spicy catsup for free.

What sets apart other Whataburgers is the level of Customer Service, and Quickness to get in and out, and I must say this place has it. They messed up my drink order, but they fixed it, and let me keep the other drinks without having Management put up a fight. This is why I give this place a great review. The one up the road on 161 needs to be shut down, so Customers can enjoy this Whataburger. read more

This is probably the slowest serving whataburger I have EVER been to.... food is great but you wait about 10-20 minutes to get the fresh food. Complete defeats the purpose of fast food. read more

Whataburger is always delicious but Taylor made our experience wonderful. He was super friendly, and was working hard the entire time we were there. He is a real go getter and a true benefit to the Whataburger corporation! read more

This is probably the best whataburger I have ever been in years! The service is great and the food is always fresh!! 5 star

Belinda Evans provides a great example for the employees there. Sulma A. who takes my order is always so pleasant and efficient. Love stopping in for breakfast on my way to work. read more