In drive through and after 10 minutes call into store. Female staff answers, says short staffed and then begins to cry. Do NOT visit, drive the 15 minutes to the Dallas location!!! My 3rd attempt here with same horrible results read more

Whataburger - Wait until of hell - Fast Food Near Me - Irving, Texas

First they had no change so if your bill was $2.05 and you gave them $3 you paid $3. Service is extremely slow. One person at the counter lots of people in the back running around like chickens with their heads cutoff. Stay away there are plenty of other Whataburger around that are actually ready for a busy day. read more

I entered the drive thru 37 minutes ago. I still haven't paid or gotten any food. I only ordered a burger. They must be really short staffed. I feel badly for them but I can't get this time back. As soon as the car in front of me moves I'm going to leave without getting my food. read more

Be prepared to wait for an hour at minimum. The slowest service known to man. For "fast food"

Literally the worst Whataburger I've been to in terms of wait time. When you have to wait a half hour in a "fast" food drive thru, you would at least expect to get hot and fresh food. Instead, we sat there for 30 mins, had 4 cars BEHIND US served before we did, then received cold food with a patty melt sitting at the bottom of the bag that was so soggy that it ripped a hole in the bag. It clearly was sitting on a counter for so long that for that to even happen. HOW do you even wait that long to get cold food? I just can't wrap my brain around that. Don't recommend if you're in a rush. Aside from that BS, the food here is actually good. read more

Slow lines on the outside lane. Been waiting here 30 mins and. Still waiting. Might have to go inside and ask what's the hold up?

I've been waiting in the drive-thru for 37 minutes and still haven't gotten to the front or seen anyone get any food. My order is only a chicken strip meal. Once you're in the drive-thru you're stuck so best just to not even try and instead go to one of the many other restaurants in the area. read more

Worst customer service in the drive thru AND SO SLOW..... just don't bother. You will get stuck here for an hour and a half and still not get what you ordered. Definitely not worth the time. read more

It seems like since a Chicago conglomerate purchased Whataburger, customer service and efficiency have declined a bit. Went through the 2-lane drive-through at 3:30 in the afternoon. Cars were in front and behind me. I i could not leave, I was literally in line for 35 minutes. After I got my order it was incorrect and the food was cold. I told lot attendant that gave me my food and he smarted off rudely. I drove around, parked my truck went inside and I gave my order to a young lady behind the counter. I told her that my fries were cold and I was missing part of my order. She picked up the bag and threw it in the trash. Didn't say a word. The order was corrected was then given to me. The food of course is still good if the order is correct and hot. I recommend going into the restaurant and picking up an order there rather than going through the drive-through. read more

My first whataburger experience for a actual burger. This location needs some work on speed and service it took about 15-20 min from start of drive thru line to actually getting food which is not fast food at that point. I didn't love the whataburger sauce on the burger but the burger was more Flat and different than a fast food burger. The fries were okay. I would come back to try a breakfast menu item or chicken but most likely to another location. read more

This is by far the worst whataburger I have ever gone to. Iv been here a handful of times and I don't know why I keep coming back. The orders are never correct. Either that or the food is so low quality it's not edible. Soggy buns, forgotten patties, raw French fries, you name it. This review is after I ordered two breakfast burgers and neither of them came with the hash browns and one of them had a hair melted in to the cheese. Gross, do not go here. read more

Lately we've been having so many issues with this Whataburger. Today was extra crispy fries that were barely cooked, a mobile order that took an extra 15 minutes after showing up to the location, and lemonade that was diluted with water. The fries tasted like crap...who eats barely cooked potatoes? The entire order was cold...so different from the Whataburger restaurants back home in south Texas. read more

Every time I've visited this location they have left something out of my order or given me the wrong size when I've ordered a larger size.

I've been waiting in line for 40 min and still have yet to receive my food. The slowest whats burger there ever was read more

So it is my last night in Dallas, and we need to grab another late dinner at around 11 pm, it came down to In And Out vs. Whataburger (very anti-climactic). Since I just had In And Out a few months ago, and haven't had Whataburger since forever, we decided to drive to this location for some good ole' burgers. I got the Double Meat Whataburger and the Chicken Fajita Taco, and I was pleasantly surprised. Both were huge and fulfilling, with plenty of meat (yes!). The counter guy was friendly, food came out within 10-15 mins so no complaint there. Overall, it was a solid meal for the price, and I am happy with my exp here. I would love to try some of the breakfast items if I have the chance to come back in the future. read more

Whataburger - Burger and Taco. Solid! - Fast Food Near Me - Irving, Texas

The only reason this place even gets a one is because it's open late at night. It is literally the most disgusting food I've ever had in my entire life. The service is so slow and it takes forever to get the said terrible food. read more

Ever since they sold to an international conglomerate it went down hill, as we knew it would Burgers are smaller, gravy is thin, corners are getting cut everywhere Staff is getting dumber so wages are probably cut, manager pay will be next Whataburger is done for read more

The absolute worst service ever! My family and I have ordered food from this establishment several times and often there are mistakes with our orders(i.e. fries are missing, we get the wrong drinks, burger prepared differently than what we ordered) but we never complain. Nobody is perfect and we can understand that. Yesterday when we arrived at the drive trough we were asked to pull forward. A young lady delivered our food and immediately we could tell that the bag was too lite for the order we had placed, but she walked away too quickly to hear is calling at her. So we pulled around and my husband went inside the restaurant to let them know that half our order was missing. The manager simply told my husband "we train our employees to check their orders, so I don't know what's going on here, but your food was in the bag" and just like that, we had to pay for our food twice. WE WILL NEVER COME BACK. read more

Ordered through the app and picked up at curbside. Seamless process, but apparently reading the order details is too difficult. Added cheese and a side of ranch to my sandwich. Both of these cost extra. Both of these were missing, along with my drink (my boyfriend had picked the order up for me and didn't realize I had ordered a drink). read more

Whataburger - Reading is hard. - Fast Food Near Me - Irving, Texas

Terrible service. Ordered food through doordash around 1:50 am and my dasher was waiting for over 30 mins for the food even though it was not busy. People normally get fast food for a reason but nothing was "fast" about this location. And to top it off I didn't receive any napkins, silverware or sauces even though my requested sauces were on the attached receipt. read more

The drive-through wait is as long as the Gettysburg Address, and then the young lady at the window is fed up and rushing through your order and nasty as two wild motherless dragons to you at the window. An almost 30-minute wait for a burger patty old and shivering cold, is CAP. What, a read... read more

Since when does Whataburgers allow panhandlers in their restaurants??? La lady who acted like she didn't speak any English, walked in with her 4 children after giving them handwritten notes to walk around and disturb all the customers asking for money because she has 4 kids and breast cancer. My guess is illegal aliens, at least the mother. I'd like to know when this became company policy for Whataburger and since you allow that CRAP to go on in your restaurants, why not start doing something of REAL VALUE and offer veterans discounts??? Your stockings just went down Whataburger.... read more

Good food, but fr they are so understaffed that food takes 30 minutes to an hour to get made.

Horrible & unclean! I waited 40 min blocked in the drive through at 4:00 not even busy time. The staff was rude. They would not have ppl pull up and wait. There was people getting there food in the middle of the line and stuck. They need chick-fil-a training SMH read more

Had this delivered by DoorDash. This is my Dallas go to. The chicken strip bbq sandwich is my favorite. They have great fries. Delivery was fast and food was still warm. Good stuff whataburger. read more

Whataburger - Get my whataburger fix in TX. - Fast Food Near Me - Irving, Texas

Don't ever come to this Whataburger!!! I waited over 30 minutes for 1 cheeseburgers. I've been trapped in the line and can't get out. This is my worst nightmare!!!! I hate this place. The food isn't even good to justify waiting for it!!! Get some help. Y'all know you have people waiting and yet you don't hire more workers. Do better! I'll never come back here. read more

I have always been a fan of Whataburger. The longer I am away from it to better it tastes when I get the opportunity to visit. I go with the classic A1 Thick & Hearty. No lettuce or tomatoes for filler. Straight up 2 patties, cheese, bacon, onions, and that A1. For breakfast I enjoy that honey chicken biscuit. That bad boy on point. Yo---they stopped serving the A1 Thick and Hearty. WTF Whataburger! That new joint in its place is wack. Overall I was very impressed with the service here at this establishment. Not sure if this is the status quo or if I just got lucky. Cashiers were friendly, they brought me my condiments (standard) and they even picked up my tray. The manager, Christian, came around asked how the food was and even offered to refill my drink. Not sure if they are taking a page out of Chick-Fil-A's handbook, but carry on. I like this treatment When I get a craving for a fattening burger, I know where to come. Give Whataburger a try. read more

Whataburger - A1 Thick & Hearty! - Fast Food Near Me - Irving, Texas

All these years, I never left a review online for restaurants because I felt that it was kind of poitnless. But my experience here a few nights ago broke me. It took FOURTY SEVEN (47) minutes to get a cold cheeseburger and soggy fries. Don't trust the 5 star review, that's clearly a plant. There's a reason for all the 1 star reviews here. I submitted a complaint on their website. Think I've heard back? Of course not!!! I really get the feeling that they hate their customers...interesting way to run a business. read more

I have ordered from this whataburger multiple times and they have only gotten 1 order correct, I like whataburger but this shop needs to change management. They really don't seem to care what the mess up read more

Mobile ordered for myself and one other person, a patty melt and a #1. We waited 20 minutes before leaving, then proceeded to wait another 45 minutes once we got to the location. We went inside and there were no fewer than 6 employees, so short staffing is not the issue. This is a recurring issue at this location, just drive to another location and save some time. Also consistently have something incorrect/missing from orders. Avoid!!! read more

We always mobile order and yet spend 30 min waiting on our order at this specific location. This time it had been an hour since we placed our order and it was still not ready. The gentleman up front was very nice but the rest of the crew didn't seem too pressed. There is always something wrong with our order as well. read more

Handled my dairy allergy wonderfully. Generous amount of mustard. Wonderful service from sharp employees.

I have been in line over 30 minutes this is the SLOWEST drive thru for whataburger that I have ever been to . Ever . Ever ever . I just sat for 10 of Thais with one car in front of me... slowest ever ever and the inside is closed.. read more

Waited 30 mins for my meal, employees have terrible attitude. Would never eat here if i was you

I have never been treated so rudely in my life at a Whataburger. I am a 54 year old Texan, been to many Whataburger places in my life... and this one should be put under new management. read more

I am visiting Texas for the first time and always remember to friend being on the phone with me while he was at the drive-through of a Whataburger so finally I'm here and I get my friend that just moved here to drive for the first time. The drive-through had about 25 cars in it at 11:20 at night so we decided to go in since no one was there waiting, ordered One meal and two extra burgers and it took 25 minutes, the place was filthy, and organized. Employees were taking the trash out with gloves and then touching food afterwards with the same gloves when we finally got home about two minutes away and opened the bag the sandwiches were all wrapped poorly and full of grease. The french fries were very good, the soda was very good but that's about all I could say was good. The 20 years or so that I waited to try it I could've lived without. I've tried In-N-Out burgers and have to say it's one of the best establishments I've ever had a burger at worth ethic, cleanliness and quality is amazing and I've only ate at two of them in California. Take a note Whataburger. Maybe I'll try one more location and eat inside and hope for the best. Stay tuned read more

Whataburger - Whataburger - Fast Food Near Me - Irving, Texas

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The food is good but the wait times and customer service/staff are not. Consistently poor experience.

Let me say this place is very dirty!! I was a little nervous to eat my cheeseburger.... it wasn't horrible, but it wasn't good either. On a positive note, the staff were friendly read more

Whataburger - Drink on the go... - Fast Food Near Me - Irving, Texas

The slowest service, the poorest quality burger with missing fries. Don't ever use their drive-thru. Whataburger HQ definitely should close this location if they ever are interested in providing quality customer service. They're losing their brand value because of this location. read more

This location is slow always! Car just sitting around waiting on food, and then once you been in line waiting for food, you would think the food would be hot n fresh...that's not the case. Food is cold, so I don't understand why it takes so long to server cold food. They give you the drink then have you pull-up to wait for someone to bring out your order, and again the food is cold. Now the drink is watered down, because really why do I need my drink if I don't have my food...makes no sense. Bring everything at once, you not doing us a favor giving us a drink and then having to wait another 15-mins for your order. I've only lived in this area for 3-wks and never have I got food or fast service. I work late so this is the only thing open. Upsets me every-time I come here. Then they always forget the ketchup Smdh! read more