I had an online order. I ordered it 20 min before I got there despite the app saying it would be ready in 4-7 min, I got there and waited an hour for my food. The dude behind me in line waited 30 min for his food, despite not ordering it online, had enough time to eat and leave before I got my food. Saw a door dash driver come in and get his food in 10 min and he was mad I don't know what about. I don't see the difference between door dash and ordering it through the app online. Eventually I stood in the online order line even though they never wait on it. Observed the manager talking to some people that he knew were waiting and cut them in front of everyone else. Way to manage by the way. For some reason the drive thru was moving along nicely don't know what that was about. About 6 years ago they had one open in downtown Sweetwater and that one was run very well. The kitchen was a lot more small. It wasn't next to the interstate so it wasn't crowded all the time, and you always got your food in less than ten minutes. I really wish they would open that one back up, the building is still there. I do love Whataburger but not that one. read more

This is the first Whataburger that I've been to that I've had a bad experience. I had a bacon cheeseburger and the bacon was rancid. I called the manager and she didn't seem to be very concerned about the fact that anyone that had this got sick. read more

The worst Whataburger by far I have ever been to. Waited 50 mins in the drive thru line where only 3 people were in front of me

I'm not sure why this place has low reviews, I had an exextional experience here. Im from callifornia and everytime im in texas I HAVE to get a Whatabuger. The food is always fresh and amazing and thats most what I take away from the dine in, but the worker here (I believe his name was Jeremy) gave me such a nice conversation and experience. He constantely check in with us to see if we needed anything and how the food way. He is such a hard worker and it shows. The establishment is clean. He is constantely sweeping and changing the bags AND taking orders if he sees a customer walking in and someone is not at the front. He is the reason I will recommonder THIS whataburger over the others. And If it's with him then I am positive you'll get a 5-stars experience. (Disclaimer: im sure the other workers are just as great, i just only interacted with girl that brought the food out and jeremy and had to give that man credit) Cheers! read more

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Slowest service I have ever received 30 min in the drive through. Walk across the street and go to Heffs burger better burger same price 1/8 of the time waiting. Not to mention it was 10.00 for a burger fries and drink read more

Worst Whataburger I've been to. Took over an hour in a short drive thru. Not to mention the worst management and customer service. Will not be stopping in Sweetwater ever again. Awful. read more

What a joke. Ordered online. I've been here 30 minutes past the pickup time they said. Considering leaving. Will never be back.

Where to even start. Ive been here 20+ times. Probably upwards of 50 and not once have I been in and out in under 30 minutes. Ive had to wait over an hour on several occasions. Its become my routine to go inside because no matter how big or small the order something will be missing. Whataburger is supposed to be a texas staple and this location is far from doing a true whataburger justice. I would avoid. 0 stars. read more

It's pretty for sure but lord have mercy don't get on the outside lane right lane period go left they forget about the people in the right lane. We have been waiting for over 15minutes have moved one car only and left lane is zooming cars in and out like crazy. Been 25 minutes now and got our food no drink waited another 13 min for our drink OMG are you kidding me nasty old cold fries never again..... not this one at least read more

Good food fast! Clean and friendly workers. Asked for no salt and they didn't add any. Nice new store easy access off and on I-20. I always order a double with grilled onions,jalapenos and heavy Hatch green Chile's with cheese. Mmm mmm best burger ever. Best onion rings too! read more

Absolute worst service I have ever had at a Whataburger. Was warned that this location was terrible but I went anyway because I love Whataburger. But they were right and I'll never go back to this location. read more

I ordered onion rings instead of fries. They got the order wrong and gave me fries. I told the employee and they changed it out.... not a big deal. What was disturbing was the employee asked for the fries back and said, "We're just going to refill it." This is AFTER I touched it. read more

Driving thru the area we stopped here at a busy lunch time on a Saturday... food was prompt and delicious and the folks working were very friendly and pleasant! read more

We stopped here on a road trip to Colorado to grab lunch. We didn't get fries for either of our orders, and none of our dipping sauces. The drive thru line was very slow and the employees had poor customer service. read more

So, been on the road and saw this Whataburger so I decided to drop in. Let me say first that I am a Whataburger fanatic, but the bitter taste of service can't overpower my sense of nostalgia. I sat a the speak for about 5 minutes in one lane until I realized the other lane seemed to be the only one working. Of course when I switched lanes a car drives up to the one I was at and was helped immediately. The line moved slowly, I made it out of the drive through after 20 minutes. The food was great as always and what I come to expect from Whataburger. Maybe the service is better inside but I don't think I'll be finding out. read more

I spent no more time waiting in line for Whataburger from my food pay $33 for three milk for them not to give me my fries which I discovered once I got all the way across town at home. Which is fine to me because they repeated my order like eight times headed impact that goddamn Temptations they're gone cute on no with my order I mean I didn't know what size it just is unacceptable everybody knows you can't eat a burger without fries hot french fries. I was going to have once I got home about triple meat but now my triple meat has to be cold while I sit here and try to figure out a way to get back to f****** Whataburger to get my fries because I have no car the car I was using with my uncle so yeah that's why I'm very pissed to the highest level of pisstivity and I demand that Whataburger in Sweetwater Texas deliver my fries to me cuz now I have no way back to get my fries and I dont want to will wait till tomorrow he'll no I paid for thm both today and i want to eat them at the same time shame on you! read more

Only one at counter girl is trying to give someone a discount that she doesn't know how to do. She keeps asking for a manager but no one showed up. 2 other employees come over and now 3 are staring at the computer and not a one of them could acknowledge my existence. Gave up went to McDonald's. Place needs customer service training read more

Worst Whataburger experience I have had in a long time, if the guy taking the order would just pay attention to what I am ordering I wouldn't have to repeat myself 5 times. Then I get my burger and the bread should have been thrown away yesterday it was hard. Why can't you cooks take pride in what you do, you knew you wouldn't have fixed that burger like that for yourself it was not even a fresh patty I could taste the warmer in it. read more

Great and quick service from the counter. General manager happened to be there. She was very professional but casual when engaging customers. Food was good as usual read more

We love Wataburger, but this was the worst Wataburger Restaurant we have ever been to. Our grandsons ordered the Honey barbecue chicken strip sandwich without the honey barbecue (plain and dry). We waited a long time and a server came by and said they put the wrong thing in the fryer. Finally our order came and the chicken sandwiches both had honey barbecue on them! I took them back and told a server about the mistake and she said she would take care of it. We waited a long time and I finally got up to see why it was taking so long. Another server said I had to show my ticket. Now I am mad! Finally after another 10 minute wait they brought out the sandwiches and said " sorry "! Nothing else. BTW, my burger was cold because they waited to bring it out with the late sandwiches. While we were waiting another customer came in and complained that they messed up her drive through order. She had to wait almost ten minutes to speak to the manager. At the same time there was no one at the order station so about 4 customers got tired of waiting and left. What a sorry representation of a very good fast food franchise! read more

For being a big name in the fast food chain industry, they sure don't seem to care about the quality of their customer service.. we came through the drive through & it was a 20 minute wait IN THE DRIVE THRU.. I walked in side used the bathroom walked my dog around the restaurant 3 times & we still had not even made it to the window.. unreal. Hopefully they get their shit together. read more

Not worth the time. Got in a long line to get shakes for the family. Put my order in and was told there was no salted caramel. OK no big deal just do chocolate. Waited in line for about 15 minutes and finally made it to the window and was told they ran out of shake mix....thanks for the wait in line and thanks for letting my family down. This place is a joke read more

Waiting 20 minutes for cold, salty food that has not 1 but 2 hairs in it. The Whataburger in my town in good but don't bother stopping at this one. read more

I love eating at Whataburger it has been here forever and a day but the new ones they just built here in my new town it is amazing it looks so beautiful inside the people are nice friendly and it's a very clean in there read more

Takes on average 25 minutes in the drive through on a slow day. Fries are always cold. Worst Whataburger I've been to.

Love Whataburger but on Monday the 26th of February I took my 30 minute lunch and stopped in. I ordered the Mushroom n Swiss. That was at 11:41. I got my drink and sat down. 10 minutes went by, I turned around and saw a line... thought they're busy. 20 minuets... still nothing. 12:13 I got up to check on the order. Turns out someone came in for an order that filled 15 HUGE bags! Everything that was being made was going directly into these bags. There was 6 people in line to get their money back and I was #7. No one in the restaurant had food in front of them. 12:24 they gave me a bag with my food in it and I left. Not a good experience! Bad management! read more

They said I couldn't sit down without a mask on but I could order and take it to go. So those 10 feet from the counter to the table can give everyone Covid but not when I'm sitting or ordering food. They couldn't even give complementary masks so they forced us to leave. Never going back there again. No restaurant has ever treated us this way!!!!!!!!!! read more

HORRIBLE service.... came in for a quick bite to eat and 45 mins later we still didn't have our food. Restaurant was dirty, all the tables haven't been cleaned, bathroom was a mess. We asked at 30 mins about how much longer it would have been and were told," we are just waiting on fries".... 45 mins came and were told, " well we have drive through to worry about too!" By the manager. Everyone inside had waited ATLEAST 30 mins and people coming in were leaving once they heard how long we waited. Needless to say we left and came to Dairy Queen who has great customer service, apologized right off that it may take a couple of mins bc they were going to make our food fresh for us. Won't be back to this location of whataburger's ..... sad sad read more

Don't get the grilled chicken sandwich here. It was so bad I had to take the chicken off and just eat the buns and vegetables. This made for an excellent lunch right before a customer visit. Manager emailed with what seemed to be a robotic response. I wasn't even offered a refund. The tea during lunchtime was stale. If you happen to be passing through I would just pass through a little bit further to get to a different location. Not typical for Whataburger. read more

Your run of the mill whataburger. Service was fast and all the orders were correct. Not amazing, but not terrible either.

A manager walks to a trash can and try's to throw away his( He was doing a very poor job of it ) Spills his drink on the side of the trash can, Walks away and leaves a wet mess on the floor. A spill is a spill no matter how small, I do janitor work for a living. Lawsuits are a very big problem these days. read more

Great service. Food was delicious as usual. Cashier was very courteous and I was in and out of the place in a timely manner. Would stop there again if passing through. read more

LOVE Whataburger! However, not this location. 15 minutes for a carry out and the burger is ice cold. Keep driving...

This was my families first time at a Whataburger. I didn't have the poor experience that a lot of other reviewers had. We walked in, they were polite. Answered all our questions since we are noobs, and had our orders our in about 3-4 mins, brought to the table with the tray of sauces to chose from. The food taste, quality, and quantity were great. Sweet tea needs work though. read more

Great food but the service was pretty bad we pulled up to the window that said pay here but no one was there so

Worst Whataburger in Texas. Avoid this place at all cost. Took 5 minutes for them to even acknowledge us at the drive through. We ordered, they took our money really fast and then took almost 20 minutes to get the food to the window. Then they screwed up the order. How can you take 20 minutes to screw up chicken nuggets and fries? It takes a special kind of... read more

We have been to this Whataburger multiple times, hoping that the next visit would be better. The last time I was feed up with the food quality so I called them and stated the problems we have had with food and service. The lady apologized and offered to make our order for us that we just need to put her name on the receipt and they would make it right. I accepted and today we decided to give it a chance. Well the parking lot was empty but drive thru was packed so I call to get order in to help stream line the order, the manager answered and I told her about the issue and the assistant manager told us to put her name on receipt she got very hateful and I got real mad and I told her of all the issues we have had and we would never give them another chance. I know it sounds like why did this idiot go back to the restaurant well in this town there are not a wide selection and with work we are here for 7 months so yes I gave them to many chance but I will never show them our money again. So maybe the manager needs to remember where the money comes from to pay her for the hatefulness she shows to customers. So please don't help them pay her go to another restaurant where they like to take care of their customers. read more